Tesco Mobile outages and service status in City of Kingston upon Hull, England

Problems in the last 24 hours in City of Kingston upon Hull, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in City of Kingston upon Hull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Tesco Mobile Issues Reports Near City of Kingston upon Hull, England

Latest outage, problems and issue reports in City of Kingston upon Hull and nearby locations:

• 
  Claire Jordan (@ClaireAnne_J) reported 10 minutes ago from Welton, England

  @tescomobile Hi Sean, I already raised this issue via chat, using the app and was told they couldn’t help with this and told me to just upgrade online - which was not even the purpose of the chat!

• 
  Richard Forrester (@richforr70) reported 26 minutes ago from Hessle, England

  @tescomobile is there a problem with the network. Am not receiving SMS or calls but can send and make them.

• 
  Claire Jordan (@ClaireAnne_J) reported 27 minutes ago from Welton, England

  Wow! How disappointing the customer service @tescomobile has become! Promising better upgrade deals than on web for ‘loyal’ customers, all of a sudden there’s ‘nothing more they can offer’ then trying to force me onto higher tariffs and terms!! Disgusting! Cancelling today!! 😡

• 
  Claire Jordan (@ClaireAnne_J) reported 49 minutes ago from Welton, England

  @tescomobile Appalling behaviour and treatment after being a customer for over 10 years.

• 
  O𝚞𝚛 S𝚘𝚞𝚗𝚍 M𝚞𝚜𝚒𝚌 (@OurSoundMusic3) reported 55 minutes ago from City of Kingston upon Hull, England

  @tescomobile hi, new business customer (phone on its way) I can't login to account (not recognised) do I have to wait until phone is received activated? Please

• 
  Andy Roberts 🎗 (@andyrobertshull) reported 56 minutes ago from City of Kingston upon Hull, England

  @tescomobile Thank you for the reply. Managed to fix it last night by doing just that thanks to a reply from someone else. 👍

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Grumpy Buddhist (@DionHunt67) reported 9 minutes ago

  @tescomobile can’t access account online due to “technical problems”. When will this be resolved?

• 
  chatterbox (@chatkins1) reported 9 minutes ago

  @MartinSLewis @MartinSLewis @tescomobile Requested SAR over 31 days ago and been ignored - have tried to raise a complaint over 6 times and have had no acknowledgment. Tesco are not logging or adhering to ICO - please help

• 
  Grumpy Buddhist (@DionHunt67) reported 13 minutes ago

  @tescomobile Yes, started with texting PAC from mobile and got a “technical problems, please try later” message. Tried 5 times, same message.

• 
  chatterbox (@chatkins1) reported 13 minutes ago

  @tescomobile @MartinSLewis I requested SAR 5 weeks ago. NOTHING. Sahira who is customer complaints manager emailed me a few days ago,I have responded and she thanked and acknowledged me. Today I wake up and read and email saying as I have not responded she is closing complaint

• 
  Ginny (@GinintheCity) reported 14 minutes ago

  @tescomobile No. I've spent over an hour already, and all your team managed to do in that entire time was confirm the postcode I gave THEM at the very start. They didn't respond to any of the signal data I sent. Why waste more time?

• 
  chatterbox (@chatkins1) reported 22 minutes ago

  @tescomobile @MartinSLewis If this is how a complaints manager responds what hope do I have? Please contact Sahira complaints manager as she has somehow missed my email stating that I want to keep complaint open and have SAR

• 
  Emma Lockhart (@EmmaLockha51775) reported 25 minutes ago

  @tescomobile Hi, i did and she was so unhelpful. Apparently a manager was going to call me back in 30 mins but I'm still waiting. She just said there was an issue with monzo cards, i asked if she could waive the charge or put it on my bill but she just said no!!!

• 
  loobylou (@loobylambchop) reported 26 minutes ago

  @tescomobile It's ok Zoie it is all sorted now the last lovely lady sorted it for me and gave me the info very quickly, please just make sure all your operatives are properly trained because 1 out of 5 isn't great is it. Also the attitude of no 3 towards a customer needing help was appalling

• 
  Sarah Kears (@SarahKears) reported 28 minutes ago

  @tescomobile disgusted with your costumer service this week after my mum reported my nephew being groomed online on a phone number she pays for 3 days later it is still active and you can’t tell us when it will be disconnected. Keep your kids and grandkids away from @tescomobile

• 
  Legal Style Blog (@legalstyleblog) reported 29 minutes ago

  Remarkably, @tescomobile have also found a brilliant loophole in contract law where they decided my response to my complaint of not being able to open an account was to, without asking if I wanted to (I don't), tell me I'd been signed to a plan. After yesterday I rather specifically never wanted to complete my order, but the idea of two parties coming to a meeting of the minds is apparently optional for Tesco Mobile.