TSB Bank

Is TSB Bank down in Sunbury-on-Thames, Surrey, England?

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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

TSB Bank Outage Chart in Sunbury-on-Thames, Surrey, England 11/17/2025 20:20

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Most Reported Problems

The following are the most recent problems reported by TSB Bank users through our website.

  1. Mobile App (69%)

    Mobile App (69%)

  2. Website (13%)

    Website (13%)

  3. Login (13%)

    Login (13%)

  4. Transactions (6%)

    Transactions (6%)

Community Discussion

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TSB Bank Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • Sours211 Sours21 (@Sours211) reported from Camden Town, England

    @TSB Hi my debit card is not working

  • Sours211 Sours21 (@Sours211) reported from Camden Town, England

    @TSB can someone help me please my debit card payment is declined

  • amgrumpy Ian Hankins ✝️ (@amgrumpy) reported from Wandsworth, England

    @TSB how do I get to speak to a human being I’ve been on the phone three times now and I was in a branch yesterday and the problem she said was the company not you. I spoke to the company and they say they haven’t taken the money out. I know you’ve had some problems on the app.

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

  • Patriots0409 David (@Patriots0409) reported

    @TSB I see TSB are keeping up their fantastic customer service record by replying to a few messages with a generic, unpersonalised response. Money still not back in my account. I was told 2 hours at 08:30.

  • MikeT1152 Mike Taylor (@MikeT1152) reported

    @TSB Been without funds since 7pm this morning when I checked the app and noticed duplicate payments were taken. Now 2pm, still not refunded!!! Can't get through to TSB, no surprise there, disgraceful, another shambles from TSB. FIX IT NOW PLEASE

  • MattVsVeg Matt (@MattVsVeg) reported

    @TSB trying to log in to my account. "You have entered an incorrect user ID or password" I've reset 5 times now, still doesn't work.

  • Blue_andy100 Andy (@Blue_andy100) reported

    @TSB do you have any updates on when you will be returning my money? Your customer services is appalling, can't get through by phone and just ignored on DM. You are a disgrace.

  • sam_connor1997 sam connor (@sam_connor1997) reported

    @TSB When will this be resolved? I need to pay bills and buy food and now have transactions taken out of my account. This is not acceptable... too many issues lately happening with TSB and really shocking communication about our own money?!

  • Bettie42 Bettie (@Bettie42) reported

    @TSB finding duplicate payments taken from my account this morning was not what I wanted. Sent me into complete panic. I can't afford to lose money wait 15 days to get it refunded. Don't repeat ur statement about knowing about the problem Just fix it #tsb #duplicate #refund

  • PhilSingh_com Phil Singh (@PhilSingh_com) reported

    @TSB Just realised my account has been emptied as you’ve taken more than one duplicate payment and now I’m showing overdrawn 😕… when will the issue be fixed please do we have a timescale?

  • Bobthecat133 Bob cat (@Bobthecat133) reported

    @TSB You are the most consistently **** bank out of all of them. Once you put my money bank I'm switching. Literally problem after problem with your **** financial IT systems. Give your customers an update on their money you gang of gutless *****.

  • shady80shae Shae (@shady80shae) reported

    @TSB Sorry is just a word that’s overly used. Sorry don’t mean **** to most people…. ACTIONS SPEAK LOUDER THAN WORDS

  • LottieHoughton Lottie Houghton (@LottieHoughton) reported

    @TSB @connon1888 I have also had duplicate transactions and just spent an hour on the phone to a credit card company - as the advice on your website is to contact the payee for duplicate transactions! Please send out an alert to everyone and let us know when soon is!