TSB Bank status: access issues and outage reports

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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TSB Bank Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Emma (@EmmaZhaan64) reported 7 minutes ago from Roby, England

  @TSB my app is once again playing up and I can’t access manage cards! The last time this happened it took you almost six months to sort the problem, please tell me that’s not the case this time?

• 
  Matthew Traynor (@MatthewTraynor) reported 8 minutes ago from Liverpool, England

  Hi @TSB I was just wondering, is it possible to close a savings account down via Internet or Telephone Banking, or do I have to visit a branch?

• 
  Joe Dunne 🇺🇦 (@JoeDunne_) reported 14 minutes ago from Liverpool, England

  @TSB Let’s hope it’s not down for another 4 days like last time, eh?

• 
  Matthew Traynor (@MatthewTraynor) reported 19 minutes ago from Liverpool, England

  Hi @TSB, I'm having difficulty logging into my online banking on my laptop, I get an error code 9210358 even though I've entered my user ID / password/ memorable information correctly.

• 
  Steve Smith (@Smith88Steve) reported 20 minutes ago from Warrington, England

  @TSB A worthwhile update perhaps? I could not access my accounts at all this morning. I can now access them but cannot transfer money between accounts. Thanks

• 
  Mike Morgan (@MikeMoragn) reported 42 minutes ago from Frodsham, England

  Tsb what a terrible bank..block all your accounts and business accounts by a mistake.but now see it's resolved but cannot unblock it until the relevant dept is open at 9 on Monday !! @TSB @TSB_News

• 
  Patrick Atkins (@mod234) reported 53 minutes ago from Warrington, England

  @tsb any update on the technical issue with your app.

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michelle Cook (@MCOOK73) reported 7 minutes ago

  @TSB app NOT working again seriously 😡

• 
  Simon Parry (@sparry951) reported 11 minutes ago

  @TSB Just a quick one. My credit card DD is due to go out on 7th May. Usually if you make a payment 4 working days before then it stops or reduces the DD. If I made a payment today would that stop it, bearing in mind Monday is a bank holiday

• 
  Ⓦⓘⓛⓛⓘⓐⓜ 🚂 (@williammt) reported 11 minutes ago

  @TSB ..has caused is awful. Basically been made out 2b some sort of scam artist or fraudster by ur supposed CS team - complete and utter lack of empathy or understanding. This cud of been resolved quickly via several diffrnt routes but instead Ive been left with silence and worry 2/2

• 
  Poppy Fields (@Teresa2611) reported 12 minutes ago

  @TSB I need to register a power of attorney but the phone & online keeps asking for account details. We don’t have account details & we don’t have TSB accounts ourselves. We just need to register the LPA with you. Help!!

• 
  Phil Billingham (@PhilBillingham) reported 13 minutes ago

  @dhh The problem is that it’s just not true Like a lot of invented ‘Health and Safety’ rules, GDPR is a new way of saying “I don’t want to help you” Once had @TSB refuse to disclose a picture of a fraudster “because of GDPR” Suspect it was inside job, so GDPR used to hide identity

• 
  Innovation Festival (@innovfest) reported 13 minutes ago

  @TSB visited Edinburgh branch - machines say you can pay in cash - you can’t - hence end up in long queue for service

• 
  Ⓦⓘⓛⓛⓘⓐⓜ 🚂 (@williammt) reported 14 minutes ago

  @TSB I wouldn't prefer to DM you as it seems to me that @TSB want to hide problems away behind DMs, when existing and prospective customers should know the truth about poor customer service. Use a feature from a large email provider that they thmselves recommend to protect urself 1/2

• 
  Sharon mckay (@martell0507) reported 17 minutes ago

  @TSB why have you gone ‘ block the card’ mad ?? I know you have to be anti fraud but your settings need changing . I get my card blocked on almost every credit card transaction and now my daughter on her current account debit card ! Time to change banks

• 
  kayleigh (@kaymetz85) reported 17 minutes ago

  @TSB @thisisamy_ I'm having same issue

• 
  GillMeg💙 (@Gillmeg) reported 19 minutes ago

  @TSB for a couple of months now my app is freezing when opening and I cannot access my accounts. I’ve deleted and reloaded the app numerous times. Is this a known issue?