TSB Bank status: access issues and outage reports

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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TSB Bank Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Steve Smith (@Smith88Steve) reported 10 minutes ago from Warrington, England

  @TSB A worthwhile update perhaps? I could not access my accounts at all this morning. I can now access them but cannot transfer money between accounts. Thanks

• 
  Matthew Traynor (@MatthewTraynor) reported 11 minutes ago from Liverpool, England

  Hi @TSB, I'm having difficulty logging into my online banking on my laptop, I get an error code 9210358 even though I've entered my user ID / password/ memorable information correctly.

• 
  Joe Dunne 🇺🇦 (@JoeDunne_) reported 22 minutes ago from Liverpool, England

  @TSB Let’s hope it’s not down for another 4 days like last time, eh?

• 
  Patrick Atkins (@mod234) reported 25 minutes ago from Warrington, England

  @tsb any update on the technical issue with your app.

• 
  Emma (@EmmaZhaan64) reported 30 minutes ago from Roby, England

  @TSB my app is once again playing up and I can’t access manage cards! The last time this happened it took you almost six months to sort the problem, please tell me that’s not the case this time?

• 
  Mike Morgan (@MikeMoragn) reported 43 minutes ago from Frodsham, England

  Tsb what a terrible bank..block all your accounts and business accounts by a mistake.but now see it's resolved but cannot unblock it until the relevant dept is open at 9 on Monday !! @TSB @TSB_News

• 
  Matthew Traynor (@MatthewTraynor) reported 44 minutes ago from Liverpool, England

  Hi @TSB I was just wondering, is it possible to close a savings account down via Internet or Telephone Banking, or do I have to visit a branch?

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Graeme (@GraemeKTID84) reported 1 minute ago

  @TSB pls help. Trying to have my card unblocked after a fraudulent payment was taken from my account. Tried to call through but unable to speak to an agent.

• 
  MBUR337 (@MBUR337) reported 2 minutes ago

  It’s a sorry state when a major #UK bank like @TSB sends threatening letters to customers who already pay back well beyond the minimum payment every month and have never missed payments to pay more or we will suspend your services in 30 days So having problems with liquidity TSB?

• 
  Jess Foxley-Brookes (@JFoxleyBrookesx) reported 6 minutes ago from Wigan, England

  @TSB on both the app and online i cant see any of my accounts. Is there an issue?

• 
  Joanne (@hain_joanne) reported 8 minutes ago

  @TSB Whats going on with our app, silly messages and cant log in?

• 
  Latz (@ldgtc34) reported 8 minutes ago

  @tobiasaloysius @TSB I think there is I have the same problem does it say you don’t have an account?

• 
  Maz Scotland (@6pmIsWineTime) reported 9 minutes ago

  @TSB I see only blue screen with TSB in centre when I try to log in

• 
  Potters (@spotter75) reported 13 minutes ago

  @TSB So how can you describe it as being free of charges then - sounds like it is triggered when ever it’s paid off. So if the customer pays early (unless in the last 90 days) they will pay a fee. Your website doesn’t make it clear. Heard of Consumer Duty?!

• 
  Capital-1 (@scotland_999) reported 14 minutes ago

  @TSB Just had the worse customer service tonight. Called TSB re and unauthorised charge for PlayStation. I got a call taker who clearly does not have a personality or ability to speak English. She was so unwilling to help or go the extra step. No good.

• 
  Sparky Shiny (@sparkyshiny) reported 15 minutes ago

  @TSB Unable to search in the app longer than periods of 3 months. That's ridiculous and pathetic because I don't remember the dates and therefore I'm unable to search that way. HELP

• 
  Karly Everley (@KarlyEverley) reported 15 minutes ago

  @santanderuk @TSB No good changes so far experience by a longterm customer who has spent hours on the phone trying to get an account added to the app due to address format not syncing with my other account address when Santander set up the new account address! Will be moving all my accounts.