Virgin Media

Virgin Media Outage Report in Mayfield, Midlothian, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Mayfield, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mayfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Mayfield, Midlothian, Scotland 12/12/2024 11:55

December 12: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Mayfield, Midlothian, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh and Longniddry.

Loading map, please wait...
City Problem Type Report Time
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Total Blackout
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Mayfield, Scotland

Latest outage, problems and issue reports in Mayfield and nearby locations:

  • LMEvans95 Lloyd Evans (@LMEvans95) reported from Edinburgh, Scotland

    @virginmedia trying to reschedule a QuickStart delivery but having no joy so far, can you help please?

  • LeighAnneBaker7 Leigh-Anne Baker (@LeighAnneBaker7) reported from Edinburgh, Scotland

    @virginmedia the service is really awful. Been told I’ve been upgraded but connection keeps dropping out and I can’t get anyone to speak too!

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    @virginmedia We’ve done this. We just want to speak to someone with some authority who can fix this ridiculous situation without conning money out of us.

  • kitmeh Kit Donaldson (@kitmeh) reported from Edinburgh, Scotland

    @virginmedia Tried to but hilariously the site said it was down. I phoned up and got a lovely person who managed to do something which initially fixed it worse but now it's all shiny again. 🤞🏼

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    @virginmedia Thanks - however under “if you don’t feel your complaint has been resolved” this again refers to speaking to a manager and if one isn’t available they will call you back. We were told it was not possible for managers to make outgoing calls! Which is correct?

  • Johnmhunt John M Hunt (@Johnmhunt) reported from Oxgangs, Scotland

    We sat down to watch Birds of Prey the new Harley Quinn film on Sky but @virginmedia on demand is broken for the whole weekend - how do I get a refund? It had already started on Sky linear so have had to record it and watch another day. Disappointing.

  • Johnmhunt John M Hunt (@Johnmhunt) reported from Oxgangs, Scotland

    @virginmedia Hi it was just Sky movies on demand not working for one night in the end. We ended up watching something on All 4 via a Firestick rather then the film we were intending to watch as it was unavailable.

  • terence_orr Terence Orr (@terence_orr) reported from Edinburgh, Scotland

    @virginmedia complaint C-130221789 filed. Shame you cannot be contacted by phone or online to resolve simple technical issue.

  • terence_orr Terence Orr (@terence_orr) reported from Edinburgh, Scotland

    @virginmedia hmm replying to newer tweets but not mine.... I guess only option now is to file a complaint.

  • kitmeh Kit Donaldson (@kitmeh) reported from Edinburgh, Scotland

    And my interwebs are down again. Been happening a lot since I nearly left last week. No known faults in area. Anyone else struggling in North Edinburgh? I think @virginmedia are punishing me. 🤔

  • mrscxxxx lynn campbell (@mrscxxxx) reported from Edinburgh, Scotland

    @virginmedia not working again! Why is this!! It’s bloody constant. Cant get on to anything you want to watch.

  • muppling Badly-optimised primate (@muppling) reported from Edinburgh, Scotland

    @virginmedia But you use bottom of the barrel routers that fail all the time while literally overcharging me, so how about fixing that stuff before touting your own quality?

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    @virginmedia We can still phone up within 28 days apparently. Part of the issue was we couldn’t escalate the original call to a manager which is ridiculous. What’s the point of phoning again? It seems the only option available is to stop being a customer as soon as the contract is done.

  • PuffCandy30 Mandy McBain (@PuffCandy30) reported from Edinburgh, Scotland

    @virginmedia Service really bad in Edinburgh just now. Keeps dropping out yet when i run a test says everything ok.

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    @virginmedia So we can’t easily escalate to a manager the way you first implied? We will raise a complaint which will now include the fact that customer service is inadequate while you work from home. This stress is not helpful while I am pregnant - this should have been easy to resolve

  • LMEvans95 Lloyd Evans (@LMEvans95) reported from Edinburgh, Scotland

    @virginmedia hello folks, I do now have a minor issue - my new Hub 3.0 has a flashing green power light and solid green WiFi light, this has been the case for a few hours now despite being told (in a text message) I had received a signal and all wires are firmly connected?

  • terence_orr Terence Orr (@terence_orr) reported from Edinburgh, Scotland

    Hi @virginmedia, how do I speak to an actual person at Virign Media about a fault with my Hub 3? When I call automated service says restart Hub then hangs up on me. This does not solve the problem.

  • SeanKeltie Sean Keltie (@SeanKeltie) reported from Edinburgh, Scotland

    @virginmedia I’ve spent 1.5hrs on the phone about my slow speeds, virgin rep told me to reset my hub, lost full internet then hung up. Appalling

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    Hey @virginmedia - we are not at all satisfied at the resolution from the complaints procedure and we will 100% not be renewing our contract with you. Shame you couldn’t do the right thing to resolve this issue - it would have resulted in a better long term outcome for you.

  • NickBreakerNCO NickBreaker (@NickBreakerNCO) reported from Edinburgh, Scotland

    @virginmedia @virginmedia perfect timing for this ad coming up on my TL. My coverage in Edinburgh has been shocking recently. Sat 2 metres from the box & unstable zoom connections all day. Loyal customer needs assistance!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Chaps_28 Chaps_28 (@Chaps_28) reported

    @BonaFideHiro @virginmedia If only you could get BT bro. Hate seeing all this Virgin **** all the time.

  • CllrJamesDawson Cllr James Dawson 🇬🇧🏳️‍🌈 (@CllrJamesDawson) reported

    @thepublicgets @virginmedia The fact that I’ve been a customer for years with virgin and the service gets worse and their prices just keep getting hiked, if I left for 30 days then came back I’d get a 50% discount….. yet stay with them and they charge u an 80% increase

  • CorporalJonesie Jones (@CorporalJonesie) reported

    @gav28uk @virginmedia The service is intermittent, always a bugger to fault find. Think the DNS change and it seeming to work might be coincidence.

  • ukfishert swiss tony 💙 (@ukfishert) reported

    @virginmedia my internet wasn't working this morning and have rebooted router, now its on but slow. No fault in the area showing and the feature on the app to run a test isn't working for me. Struggling to raise the issue to you guys. Pls send help!🙏

  • tom_mellor1991 Tom Mellor (@tom_mellor1991) reported

    If everyone customer had 1p for every time there was an issue with #virginmedia then every customer wouldn’t have to pay for their service

  • JarrettMedtech Jarrett MedTech Consultants (@JarrettMedtech) reported

    @virginmedia Unable to do any work. I had to cancel a Teams meeting with an Indian business contact this morning and push it to Thursday morning. Like an ignorant westerner I thought the issue was with them, until I ran my internet checker. Not good enough #VirginMediaoutage !

  • CheeyompIT Chomp1T (@CheeyompIT) reported

    Virginmedia Internet is down I my area. Time to continue the job hunt on my phone for today. 🙃

  • Gromizzle 🐙 (@Gromizzle) reported

    @virginmedia Your phone service is terrible also

  • springlew114 Spring (@springlew114) reported

    @virginmedia Your prices it should never happen 👍🏻

  • MrSmithInNotts Trevor Smith (@MrSmithInNotts) reported from Ruddington, England

    My Wi-Fi was down this morning. Reset the hub and all working fine #virginmedia