Virgin Media Outage Report in Mayfield, Midlothian, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mayfield, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mayfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Mayfield, Midlothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh and Longniddry.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Mayfield, Scotland
Latest outage, problems and issue reports in Mayfield and nearby locations:
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gio
(@dazza606) reported
from
Bonnyrigg, Scotland
@virginmedia Can only send emails when not connected to WiFi Tried rebooting router amd device. Problem seems be be affecting all devices in house with email accounts Been in chat queue for help for 35mins but still no free operator
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia I have now had no service - internet, tv, phone - for 24 hours. It’s impossible to speak with someone about this. There is only a vague automated message about a ‘complicated problem’. How can I get this fixed? What are you doing to address this?
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Mike McNulty 🏴🇪🇺🇺🇦✊
(@bankaudits1) reported
from
Edinburgh, Scotland
@virginmedia Currently dealing with someone eventually and having major problems…very angry customer..!
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Viv Haig
(@vivhaig) reported
from
Edinburgh, Scotland
@virginmedia Yes I’ve done all of that and my phone is saying ‘Check phone line’. My land line has been off since last Friday. Ever since it was swapped over to your fibre network and the new adapter fitted to the back of the router. I’m paying for a service I’m not receiving.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia Neither of these things have happened. The last person on the help desk that I spoke to denied that the account was associated with my VM account and did not want to talk to me. Nothing happens when the Help Desk can't sort it themselves Please deal with this.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia What is going on with your email service? You don't recognise my password causing me to keep changing it and now you've locked me out and stopped me doing that. Awful service.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@AndyHarrison123 @virginmedia Help desk pretty much admitted it. Said suspicious activity. No doubt me constantly changing my password. Suggested fix within 5-days. Said they would email me when done!!!! First noticed it about a week ago. Galling when you get the followup marketing text.
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gio
(@dazza606) reported
from
Bonnyrigg, Scotland
@virginmedia 100% issue with virgin media Tried it with Samsung phone, apple ipad, laptop devices and same issue So that's 3 different email software Tried rebooting router, devices and no luck. I take it the support is 24hrs and that the chat won't end if I don't immediately respond
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia I’ve no internet, phone or tv in South Edinburgh - following intermittent internet for days. Your fault checker says there is no service fault yet your website does not allow me to book an engineer. Can you help?
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia About 14 days ago I kept being asked to reset my password. On the 3rd or 4th occasion I was locked out. The first Help Desk person said 'suspicious activity' and escalated the problem. The second person said that the address was not associated with the primary account holder 1/2
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gio
(@dazza606) reported
from
Bonnyrigg, Scotland
@virginmedia hi, unable to send emails when attached to WiFi Is there a known problem?
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia I have still not heard from you other than to be told that the email account I can no longer access, is not associated with the account we've had with you for 25 years. Am I supposed to just accept this? How do I escalate a complaint?
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia If I phone there is a message saying there is a complex fault. The online fault tracker says there isn’t. Hard really to understand what the problem is and when and how it will be fixed. Still no service at all. Not impressed.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia BTW. It’s not an ‘intermittent’ issue - I’ve had no service at all for 18 hours, and what exactly does ‘taking us a little longer than usual’ to fix actually mean?
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia With respect, that just takes you to a forum on your own website to tuck this away out of public view. I'll let you know here if I get any response. Emergency response phone lines should be treated as a priority by all telecoms companies.
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gio
(@dazza606) reported
from
Bonnyrigg, Scotland
@virginmedia Everything else seems fine Ie TV broadband Can receive emails. Just can't send any when connected to WiFi Everyone in house affected and different devices have same issue
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Stuart Lyon 💙
(@StuartLyon) reported
from
Edinburgh, Scotland
Virgin Media probably the worst broadband provider in the world. Can’t access their service status info via 3G.
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia my daughter has finally got a new home in supported accommodation but can't move in until a telephone line is connected so her carers have access to a 24/7 phone. The earliest appointment is currently a month away. Can you help us so she can start her new life?
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John M Hunt
(@Johnmhunt) reported
from
Oxgangs, Scotland
@virginmedia hi I’m aware there’s a calling issue just now on Virgin Mobile but I was wondering how to get an upgraded 5G SIM on ultimate Oomph as the one we have is only allowing 4G.
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Paul Collier
(@welshref) reported
from
Edinburgh, Scotland
@virginmedia how the hell do I get any sense from you guys? Eight days spent just trying to get an account sorted 🤬 your customer service is non-existent
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Patrick Philpott
(@patrickphilpott) reported
@virginmedia To update you. I’ve now been on phone for 2 hours this morning. First to technical team who couldn’t help. Then to activation team who couldn’t help. Then to pre-install team who couldn’t help. I’m now being transferred again to technical team. WTF is going on?
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Alex Thorne
(@AlexThorne1) reported
Argh, Cyberpunk 2077 has jist arrived and @virginmedia dies locally. Expected fix is 3pm. I pray this isn't going to be a thing going forward having recently switched.
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TJ
(@tony40jenn) reported
@virginmedia can i have some help please
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Bald headed Saitama
(@Kaduizm) reported
@VeepaLeStat Best I had has been Virgin media and been with them longest (questionable customer service though plus they try double my price after a year). Worst was TalkTalk and EE. But they are all ***!!!
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Vanilla Phoe
(@PhoebeeEliza) reported
So badly need to change Internet provider and TV. @virginmedia are so ****
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| Steven | | ®♿
(@really_grumpy) reported
@virginmedia It's not your fault so no need to be sorry. But whether I get 100Mb, 200Mb or 350Mb it makes no difference to you in cost as it comes from the same equipment so why the tariffs, you are forcing out the poor, the old and the disabled from the ability to have fast broadband @Ofcom
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Kirsty Joseph
(@KirstyJoseph1) reported
@virginmedia I want a call back. You can use my data from my twitter page. I am not explaining and then getting redirected to your customer service team. I'll take this as far as I need to go. I would appreciate your help.
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vincent joe
(@v1nn13jo) reported
@virginmedia Its been 21 days since I raised my complaint.....you say it can take upto 28 days....im not holding up much hope with 7 days to go
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noodle strand
(@lewigg) reported
Hardest customer service in the world to get in touch with? @virginmedia “Don’t call us, we’re super busy” “Use our text service” (text service doesn’t work) There is no contact form and no email address and no live chat what the actual ****
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Kiwo
(@Kiwion) reported
@virginmedia no patterns to the recent drops - could be 5 minutes or 2 hours i don't disconnect but speeds slow enough to disrupt EVERYTHING but every night for the last 9 months 12:00am -01:00am complete disconnect. takes a while to get back online