Virgin Media

Virgin Media Outage Report in Whitstable, Kent, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitstable, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitstable and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitstable, Kent, England 12/14/2024 01:30

December 14: Problems at Virgin Media

Virgin Media is having issues since 12:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitstable, England

Latest outage, problems and issue reports in Whitstable and nearby locations:

  • nghudson Nigel Hudson (@nghudson) reported from Preston, England

    @Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬

  • drinkdevil40 Caggy  (@drinkdevil40) reported from Herne Bay, England

    @1sthappysodme @capiegirl @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I used one of them after birth of my first born as terrible complications, I went home with a walking stick after 2 weeks, I was 27

  • drinkdevil40 Caggy  (@drinkdevil40) reported from Herne Bay, England

    @capiegirl @1sthappysodme @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I’m ok for a bit then try to get up or bend down a d then it’s ago y, think it’s more like a trapped nerve but been over a week now 😭

  • als_adventures Al's Adventures (@als_adventures) reported from Chestfield, England

    @virginmedia He has a letter as a review. So we need to speak to someone to cancel it. He’s being charged each month according to this letter. Goodness knows how long for.

  • rde42 Bob Eager Eur Ing #FBPE 🇪🇺 🇪🇺 🖤 #RejoinEU (@rde42) reported from Herne Bay, England

    @AgiBergman @JolyonMaugham @virginmedia They are both awful at customer service.

  • drinkdevil40 Caggy  (@drinkdevil40) reported from Herne Bay, England

    @capiegirl @Janeopot @henriettak @mansellmum @1sthappysodme @Adrienne65 @owlbird @SkyIreland @virginmedia Boring weekend but then Francesca had ambulance sent to her yesterday as reacted to eggs, severe allergy. I was a wreck, but she’s ok now. Poor Sophie had to deal with this alone 😰

  • lampard_sue Sue Lampard (@lampard_sue) reported from Warden, England

    @virginmedia Not sure if someone can help. My elderly parents are having trouble with virgin tv & broadband. Also landline. Can anyone get in touch with me pleeeeeeeease !!!!😃

  • als_adventures Al's Adventures (@als_adventures) reported from Chestfield, England

    @virginmedia can you please give me a way to contact you. You are charging my elderly Uncle for a mobile he’s never approved. For years. I can’t get through the line cuts me off. This is not acceptable

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MalcolmDGama04 🐂🐳Malcolm 🐻🔫🟠 (@MalcolmDGama04) reported

    @virginmedia Yes issues with the area. But can't provide an update. When will it be fixed ?

  • FionaFiChis Fiona (@FionaFiChis) reported

    @virginmedia Awful.....still not fully resolved. Woest customer care ever

  • LeeBenjamin_ Benjamin Lee (@LeeBenjamin_) reported

    @virginmedia I’m a new customer a only joined last week but found a better deal on your website tried to move to that deal but there doesn’t seem to be a way

  • rwallace1981 Richard Wallace (@rwallace1981) reported

    @virginmedia It was the retention team I had issues with, I spoke to 3 different people who advised they would cancel but never did then another bill came in. The fourth agent did cancel it and advised he would start refund process but never did. Promised emails would arrive never did.

  • RyanBroad23 Ryan Broad (@RyanBroad23) reported

    @virginmedia So if they cancel, wait, then come back they would get a new deal as a new customer? Come on, make it make sense! I have had to ring up every time is my point also, promised a call back twice, yet received nothing.

  • LeeBenjamin_ Benjamin Lee (@LeeBenjamin_) reported

    @virginmedia I’ve tried both trying to get the price quoted on the website but there coming back saying it’s alot more expensive. Seeing if anyone can help before I leave Virgin Media

  • CLEMlROH ً ☻ (@CLEMlROH) reported

    @virginmedia thank you!! it’s just that we obviously have no wifi for a couple of days and whilst we’re waiting for the new one to arrive we have nothing to do & i’m on vodafone and my signal is so bad 😣😣

  • ShiplerChico Laura Shipler Chico (@ShiplerChico) reported

    @virginmedia Ok thanks for letting me know what to expect. Will we be getting compensation/refunded for this time when our internet is not working? I have a three day all day online meeting this week and have had to relocate to make it happen

  • Mazzykh Marrianne H (@Mazzykh) reported

    @virginmedia I know from local Facebook pages I'm not the only one who is having issues

  • racheldlevy Rachel Levy (@racheldlevy) reported

    @virginmedia Yes, I need help. Whatever was done following my webchat last night did not work. I still have no services