Virgin Media Outage Report in Chestfield, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Chestfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chestfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chestfield, England
Latest outage, problems and issue reports in Chestfield and nearby locations:
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @Janeopot @henriettak @mansellmum @1sthappysodme @Adrienne65 @owlbird @SkyIreland @virginmedia Boring weekend but then Francesca had ambulance sent to her yesterday as reacted to eggs, severe allergy. I was a wreck, but she’s ok now. Poor Sophie had to deal with this alone 😰
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Dan Knowlton
(@dknowlton1) reported
from
Acol, England
😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Sue Lampard
(@lampard_sue) reported
from
Warden, England
@virginmedia Not sure if someone can help. My elderly parents are having trouble with virgin tv & broadband. Also landline. Can anyone get in touch with me pleeeeeeeease !!!!😃
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@1sthappysodme @capiegirl @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I used one of them after birth of my first born as terrible complications, I went home with a walking stick after 2 weeks, I was 27
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @1sthappysodme @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I’m ok for a bit then try to get up or bend down a d then it’s ago y, think it’s more like a trapped nerve but been over a week now 😭
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia can you please give me a way to contact you. You are charging my elderly Uncle for a mobile he’s never approved. For years. I can’t get through the line cuts me off. This is not acceptable
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Palmer
(@IWillChang3This) reported
@virginmedia placed an order for broadband, but didnt get a welcome email, no confirmation. Should be arriving today. No email means no account no. Which means can't call support.
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Jason Woods
(@jason84woods) reported
@virginmedia It’s ok now because the WhatsApp messaging service have just told me the exact same thing as Friday/Saturday/Sunday
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David Johnston
(@the_real_dave_j) reported
@vmbusiness after recommending you to a bunch of business' and people you've severely let me down - we're moving property and I spoke to a chap weeks ago to get it sorted, he never replied to my mails or calls after initial contact ...
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John D
(@Jdd535) reported
Nearly 2 1/2 hrs n still nothing resolved with Virgin Media. Any one know if there's a complaint dept!!!? Terrible service! #virginmedia @VirginMediaCorp
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Vicky Moore
(@missvwise) reported
@virginmedia I wonder if someone could help! Spent 45 mins on the phone only to be told that they can't help! My mother has early dementia and relies on her TV but has no service as it's been suspended due to no payment! She has direct debit in place which has been paid
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RattyDAVE ☂️
(@RattyDAVE) reported
@virginmedia I an trying to cancel by calling 150 but keep getting cut off. Your customer service is terrible.
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Single Parent Pessimist
(@SingleParentPes) reported
@virginmedia How do I make a formal complaint about the service?
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Terry Bennett
(@terryjbennett) reported
@virginmedia Yes, as I wrote, numerous times. The guy yesterday was totally embarrassed that he knew the problem was Netflix and could not help
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TogginWelsh
(@seanalf) reported
@virginmedia @Defencebrief The resent FCA changes to insurance have instigated this "buy online, cancel online" as part of the changes. You should be following them
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Sarah Hyndman
(@sarahhyndman) reported
FIX MY INTERNET @vmbusinesshelp @vmbusiness this is now week 4 without business internet. I’m on hold yet again trying to talk to someone.