Virgin Media Outage Report in Acol, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Acol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Acol, England
The most recent Virgin Media outage reports came from the following cities: Broadstairs.
| City | Problem Type | Report Time |
|---|---|---|
 Broadstairs
|
Internet | 5 days ago |
|
Broadstairs
|
Total Blackout | 1 month ago |
|
Margate
|
TV | 2 months ago |
|
Margate
|
4 months ago | |
|
Margate
|
Internet | 5 months ago |
|
Margate
|
Wi-fi | 6 months ago |
Community Discussion
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Virgin Media Issues Reports Near Acol, England
Latest outage, problems and issue reports in Acol and nearby locations:
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Sam Sparrow (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia services in #Thanet have been off since 1am on the 23rd December and now you are pushing it back until 2pm today for a fix and still no engineer on site - that will be over 36 hours with zero updates to customers right before Christmas. What is happening?!
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JannerJo 🦠💉💥 (@JoTreCanterbury) reported from Canterbury, England@tryingattimes @virginmedia 100% correct took ages to cancel my 80yo mum's service when my dad got vascular dementia. They sent me all sorts of patronising messages on here. All designed to extract money from vulnerable people. STEER WELL CLEAR!
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Daniel Burke (@Dan13lBurk3) reported from Broadstairs and St. Peters, England@virginmedia I’m not a technician, can you guys just let me leave my contract after this. Terrible customer service, even worse service, waiting to join @EE but stuck in a contract that only seems to work one way. You really are a shambles.
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Cary Wright (@CaryAWright) reported from Margate, England@Dan13lBurk3 @virginmedia My neighbour has spoken to Customer Service too, who have informed him that it will not be fixed until the 28th!!!
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Sam Sparrow 🇪🇺 (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia The service status page hasn’t updated since 1pm. Everyone in the area has the internet down and yet I’m being told right now on the phone there is no problem. I had an engineer booked tomorrow and VM cancelled that and now can’t send one until Monday? Awful service.
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Margate Jack (@Jackd_cpfc) reported from Margate, England@money4nuffin @virginmedia This is the 1st issue I’ve had with them in fairness and not happy with the way they are handling it. Other than screen shots of other peoples phones I’ve had no updates
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Nigel Hudson (@nghudson) reported from Preston, England@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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Cary Wright (@CaryAWright) reported from Margate, England@virginmedia @Dan13lBurk3 I spoke to tour customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!!
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Sam Sparrow 🇪🇺 (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia Why would my page have no update since 1pm? I’m only getting updates via community Facebook page and my parents. My postcode is CT10 2SW. I would also like to know why my engineer visit was cancelled and how I make a complaint.
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Ryan Conroy (@longDODGEsilver) reported from Margate, England@virginmedia what the problem with the broadband and TV in CT area. There's no info and our internet has been down since nice 1am on the 23rd. I'm out of contract 👋👋👋👋
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Cary Wright (@CaryAWright) reported from Margate, England@virginmedia not had internet, for 24 hours. I spoke to customer services at 18:00 who “guaranteed it would be fixed by 21:25” I checked this 3 times as, at that point, I could arrange alternatives to finish work for Xmas. Now I can’t and still have no internet. Appalling!
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SarahJay (@IamSarahJayJay) reported from Canterbury, England2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it
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Cary Wright (@CaryAWright) reported from Margate, England@virginmedia @Dan13lBurk3 I spoke to your customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!! I’ve now got to drive to London and work through the night! Appalling!
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Sam Sparrow (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia I would suggest then that the service status should be updated to reflect that situation.
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LOADED (@LoadedStudios) reported from Margate, EnglandHi @virginmedia me again. How come I get a bill sent to my email address which is not linked to my account? I login in and it's someone elses account!
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Bob Voyage (@bobvoyage) reported from Margate, England@virginmedia if you think I am going to be talking to my family over Christmas while my WiFi is down, you can think again. Get the engineer out here or I'm sending you shite in the post daily.
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James Green (@jimmygreen83) reported from Margate, England@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
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Sam Sparrow (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia service down in CT10 area, loads of people reporting this on social media etc but service status says it is fine. Can you please look into this ASAP?!
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Sam Sparrow (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia Already done it and there is an outage in the area and now saying won’t be updated until 9.30pm? How am I supposed to work?
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SarahJay (@IamSarahJayJay) reported from Canterbury, England@virginmedia I forgot to screenshot it today.. But yeah it was showing up. Can't seem to get back on the account atm it's like it was down for maintenance. Will try later. Defo something on there though.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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YUK FUN (@YUKFUNWOW) reported@virginmedia That’s all it says, is that not how it should look? Never done a traceroute before sorry
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Anupam Mishra (@anupam3m) reported@virginmedia your customer service sucks. 3 hours in call since morning and your representative’s are just clueless.Sad state what kind of customer service is this, when for a simple cancel request a customer has to struggle so much.
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DJG (@DJG121) reported@virginmedia No just can not login
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Twinmumplusone (@Mumab6) reported@virginmedia My phone never ever plugged into the hub. I was told it needed to be updated or it wouldn’t work. So the man done it and it’s not worked since. I won’t be paying the bill why pay line rental for something I cannot use even incoming calls and don’t work
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🏴☠️Laura-Lee Bolger🏴☠️🍀 (@LouLouB40) reported@virginmedia Virgin, sent me a new Valerie. Seriously, we should be able to cover our living area with Wifi! Your phone agents always tell us that it's our fault! But, I managed to get a technician and he saw how bad the internet was at mine. And, he changed my Valerie again!
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Jade Waring (Brock) (@jade243) reported@virginmedia @Johnt_gore Lol, customer has to call supplier to speak to someone when supplier couldn’t be bothered to and just sent an email.
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Rod Cole (@rodcoleUK) reportedStruggling to find the words to express my frustration with @virginmedia they are charging me double their advertised price that they give to new customers... to even get close... they want to charge me an activation fee... for a service that I already have #ripoff #broadband
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Kim (@elvirawynter) reported@virginmedia Connection on both wired and wireless has been yo-yoing for close to 30 minutes in the FK4 area. Online says no issue with local service. Hub has been rebooted as well. Any advice? I'm not the account holder so I'm not sure if your team will talk to me via phone.
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becky edwards (@Beccaedwards29) reported@virginmedia your service is terrible no Internet constantly off and on rebooted the hub still same says no problems in my area cant get though when ring sort it out
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DJG (@DJG121) reported@virginmedia We are in ox262ng and I can not sign in keep asking for password and it does not connect