Virgin Media Outage Report in Acol, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acol, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acol and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 16: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Acol, Kent, England
The most recent Virgin Media outage reports came from the following cities: Broadstairs and Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Broadstairs |
Total Blackout | |
| Margate |
TV | |
| Margate |
||
| Margate |
Internet | |
| Margate |
Wi-fi | |
| Margate |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acol, England
Latest outage, problems and issue reports in Acol and nearby locations:
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Andy Nicoll
(@andeenic) reported
from
Margate, England
@virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f
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Heaven And Hell
(@heavenndhell666) reported
from
Broadstairs and St. Peters, England
@virginmedia Seems every night I lose my tv, on my router I have a flashing red telephone. Sick of paying for tv and not having it, not even got an aerial so when your service goes off I’m left with nothing
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @1sthappysodme @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I’m ok for a bit then try to get up or bend down a d then it’s ago y, think it’s more like a trapped nerve but been over a week now 😭
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Guardian Angels Dog Rescue Ltd
(@gadogrescue) reported
from
Broadstairs and St. Peters, England
@virginmedia your customer service is very disappointing. Have nothing but problems but never get any help from you.
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Polly Danby
(@Pol77) reported
from
Broadstairs and St. Peters, England
@virginmedia urgent help please. An extremely vulnerable lady’s landline is down. She has no log in details as these were set up by her late husband. Cannot get through to you by phone or by web chat. Please dm me with advice urgently, thanks
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Hello, thank you for your quick reply. If i search via postcode it states there is a broadband issue but if i use my app it just states a tv issue. Have try rebooting twice and issue has stayed.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia Hello again. Your WiFi is playing up again. Same problem as before, intermittent signal regardless of where in the house. Booster most likely needed. The ‘contact us’ option of your WiFi-tester app is also not working.
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Andy Nicoll
(@andeenic) reported
from
Margate, England
Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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Heaven And Hell
(@heavenndhell666) reported
from
Broadstairs and St. Peters, England
@virginmedia please can you advise me of your complaints number or email please do not tell me to call on 03454541111 as this number is a waste of time and effort but I would like to make a formal complaint with the view of terminating my contract due to your incompetent service
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia It’s the same problem we always have with your WiFi, it’s patchy at best. Even when I’m standing next to the box
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James Green
(@jimmygreen83) reported
from
Margate, England
Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon
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Dan Knowlton
(@dknowlton1) reported
from
Acol, England
😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @Janeopot @henriettak @mansellmum @1sthappysodme @Adrienne65 @owlbird @SkyIreland @virginmedia Boring weekend but then Francesca had ambulance sent to her yesterday as reacted to eggs, severe allergy. I was a wreck, but she’s ok now. Poor Sophie had to deal with this alone 😰
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James Green
(@jimmygreen83) reported
from
Margate, England
Hi @virginmedia my internet has gone down in my house, it has been like it for about 2 hours now. I have the hub3, baselight is staying green, wifi light is staying green and the internet arrows are flashing green. Help please. Have turned off and on, didn't work.
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Issue via postcode has now gone back to green but my router is still green. Cheers
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bob mitchell
(@bobmitchell82) reported
from
Margate, England
@virginmedia I checked on the app and it says my account has finished . I’m not going to waste more of my time being left on hold when I have requested someone phone me back and been told 24-48 hours and still nothing. If only the customer service were as helpful as your Twitter team
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@1sthappysodme @capiegirl @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I used one of them after birth of my first born as terrible complications, I went home with a walking stick after 2 weeks, I was 27
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Grant Saffery
(@grant_saffery) reported
from
Margate, England
1st day with @virginmedia & **** all is working. Waited all day for an “engineer” to come & make an abysmal attempt at installation before telling me everything was working & then ******* off rather sharpish. Spent the rest of evening on phone trying to sort. Appalling service
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Heaven And Hell
(@heavenndhell666) reported
from
Broadstairs and St. Peters, England
@virginmedia Up to your services you make sure they are unemployed so available when your company makes errors. Needless to say the day my contract ends I leave
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Terry Jordan
(@terryjordan38) reported
from
Margate, England
@virginmedia Do you actually have a customer service department
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Ram
(@scoobyandy) reported
@virginmedia can someone with some commom sense and value on customer loyalty get in touch. We've currently no need for tv or landlines at all, yet if I switch to M350 only, you want to charge me a fortune. Why do new customers get it for £29 yet my price is £46?! 16 years..
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🦔🦊Johnny1983 🦝🐱 (Big Animal Lover🐕🐶🐁)
(@JohnnyDude1983) reported
@virginmedia morning. As part of the work order and complaint I have open for my multiple and ghost recordings issue. I've been advised the engineers are fixing a connection and server issue to my router and V6 boxes . Does this mean they are doing some programming and updating?
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Jane Gilliland
(@ndh2007) reported
@virginmedia My tivo box broke & the lady on the phone booked an engineer. She renewed our contract & applied a discount. She offered the new 360 boxes which we declined as I just wanted mine fixing. The engineer couldnt fix it so replaced it with a v6 box. You've sent a 360 box I don't need
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Hina G
(@HinaG27171121) reported
@virginmedia Interestingly one of your sales people rang me yesterday....proceeded in asking if we wanted to progress our enquiry, on hearing the issue, she agreed to send an engineer out to review on Monday. Then she put me on hold....and cut me off, pretty sure that was intentional...
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Julie Bailey
(@mejulie64) reported
@virginmedia Green flashing lights means the problem is at the main box out on street not in the property
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Charles De Barros 🇧🇷🇬🇧💎
(@CharlesDeBarros) reported
@FabioRosado_ @virginmedia It's crazy! Loyal costumes get the worst deals! They are just forcing long term costumers to go somewhere else! What's the business strategy in that?
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yamin
(@mya876543) reported
@virginmedia I have been a loyal customer of yours for 25 years. My treatment by your CS today was disgraceful. I am trying to cancel some of my services and have been on the phone for a total of 97mins. You are changing the offer made to me 24 hours ago. You are a disgrace
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Nic
(@Nic13107578) reported
@virginmedia please someone contact me - I have just spent over 30 minutes explaining why I need to cancel a contract with you and been passed to 4 departments only to now have the phone call cut out !
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Deano
(@Deano2087) reported
@virginmedia Once again, broadband and TV services down in GU24 area. Started last night, said it'd be fixed by this morning, now saying fix is estimated tomorrow midday. 😒
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Jo Addison
(@Joaddyjo) reported
@virginmedia Ha well it could not be worse - I will add it to my complaint and contact the CEO