Virgin Media Outage Report in Canterbury, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Canterbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canterbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Canterbury, Kent, England
The most recent Virgin Media outage reports came from the following cities: Ashford, Faversham and Dover.
| City | Problem Type | Report Time |
|---|---|---|
 Ashford |
Internet | |
| Faversham |
Wi-fi | |
| Dover |
Internet | |
| Ashford |
Total Blackout | |
| Ashford |
||
| Dover |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Canterbury, England
Latest outage, problems and issue reports in Canterbury and nearby locations:
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Still keeps going off. Has been like this for months now. Has gone off twice this evening. Can’t get hold of anyone. Self service goes in circles. Just need to speak to someone who will listen to the issue. It has to be network level. 2 engineers have confirmed our setup is fine.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia so am missing the football again - about the third time now in about 6 weeks. Engineers have replaced all cables and router but refuse to accept it’s a network issue. How do I actually progress this or speak to someone who cares?
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia December. Official complaint prior to that. Please read back through your thread, the broken promises and the lies then come back with a proposal to resolve.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
Life as @virginmedia customer.
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Can someone help book an engineer
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia do you have ANY customer service people working? I have tried ringing you for the last 24 hours and constantly get a ‘ring back later’ message. The service these days is appalling. I sent a tweet yesterday that mentioned Amazon and they replied to me. Virgin didn’t!
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Gill Leighton
(@GillLeightonNHS) reported
from
Kennington, England
Working from home over the past few days has been so tricky,our expensive M100 fibre broadband has been so slow that I had to resort to using my 4 G , tonight is 5 th evening in a row on hold for over an hour #virginmedia please can you help ? Important NHS meetings tomorrow !
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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alexis1973
(@alexis1973) reported
@virginmedia I have already waited a month!! how much longer am I expected to wait !! I have had no access to this service for 3 months!
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paul hemmens
(@PHemmens) reported
@virginmedia My signal is too poor to sign in at the moment
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Louise Vernon
(@Lou_Vernon_) reported
@virginmedia Yes, we've checked faults. We've reset our router. We've contacted customer support who have opened and closed cases with no results or compensation. It has continually gotten worse and we realised we could be spending half the price to ensure consistency.
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Alex
(@Radice85) reported
@virginmedia If you can fix my regular fault from there, yes
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Mark Hayter
(@mrmarkhayter) reported
@virginmedia How will I get compensation if I'm not a customer.
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public_scrutiny_UK
(@PJB02481340) reported
@virginmedia It says no problem but I have no broadband
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public_scrutiny_UK
(@PJB02481340) reported
@virginmedia Link of no help - base light is blue
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paul hemmens
(@PHemmens) reported
@virginmedia Hi, no known issues
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Sarah Peto
(@SarahPeto1) reported
@virginmedia what the hell is going on with the signal and TiVo box? Paying £29 for a service that keeps freezing! Mum is 80 years old and completely frustrated by her predominant source of entertainment constantly not working!!!
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Zemzuta
(@Zemzuta) reported
@virginmedia They dug up part of the road, left wires hanging out in front of the house a week ago. He phoned Wednesday and was told someone would definitely be over by today to finish wiring the road to the house. Then cancelled to the 23rd suddenly. I'm regretting suggesting the service.