Virgin Media Outage Report in Canterbury, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Canterbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canterbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Canterbury, England
The most recent Virgin Media outage reports came from the following cities: Dover.
| City | Problem Type | Report Time |
|---|---|---|
 Dover
|
Internet | 28 days ago |
|
Dover
|
Internet | 2 months ago |
|
Ashford
|
Internet | 3 months ago |
|
Faversham
|
Wi-fi | 3 months ago |
|
Dover
|
Internet | 4 months ago |
|
Ashford
|
Total Blackout | 4 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Canterbury, England
Latest outage, problems and issue reports in Canterbury and nearby locations:
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Lauren Drewitt (@_drewitt) reported from Smeeth, England@virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.
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SD KATO & TSD ECHO & DD PATCH (@D2SDKATO) reported from Dover, England@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.
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Martin Holme (@Chataranga) reported from Kennington, England@virginmedia on top of hundreds of spam junk emails we have umpteen scam calls on the landline. Very day I am getting increasingly saddened by Virgin Media’s inability to stop scammers and spam flooding my system. Very expensive terrible service
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Would rather you fixed the problem.
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Nigel Hudson (@nghudson) reported from Preston, England@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.
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Trash Panda 🦝 (@voose_lagina) reported from Dover, EnglandRunning on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
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Lauren Drewitt (@_drewitt) reported from Smeeth, England@virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.
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ralph spicer (@ralphspicer) reported from Dover, England@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
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Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.
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Kirk Hughes (@dovermonkey) reported from Dover, England@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia December. Official complaint prior to that. Please read back through your thread, the broken promises and the lies then come back with a proposal to resolve.
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Martin Holme (@Chataranga) reported from Kennington, England@virginmedia do you have ANY customer service people working? I have tried ringing you for the last 24 hours and constantly get a ‘ring back later’ message. The service these days is appalling. I sent a tweet yesterday that mentioned Amazon and they replied to me. Virgin didn’t!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bracken Bird (@brackenbird1) reported@virginmedia absolutely furious. On the phone to your customer service department-50 minutes so far and counting, chasing equipment you should have sent last week🤬
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Wei (@Wei41350764) reported@virginmedia Because you said where I move to has no service, found out that was not true, there is service where I live. If i knew that why would I termibate instead of move it with me?
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Alexo (@Alexo60193282) reported@virginmedia No. Nothing at all. My post code is NW2 3UE. The voice message suggest to leave thr phone number for the updates but nothing else. I can't even connect to someone to help me
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Tony Frank (@tonyfrank1978) reported@virginmedia @richardbranson @The_AFF thanks. Can you advise the next step to escalate should this not resolve the issue?
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Harj Malhi (@HarjMalhi) reported@virginmedia very disappointed with the customer service I just received on the phone. Absolutely disgraceful for an org to act in this way!👎🏽
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Rotimi Odunaike (@OdunaikeRotimi) reported@virginmedia an engineer has been booked to visit my property everyday since the 19th and still no show. I have spent hours on the phone with no answer as to why no one has shown up, at this point I just want to terminate my contract, this service is beyond appalling
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Hannah Trzoska (@Hannaerys) reported@virginmedia So the 2 hang ups after I said I wanted to make a complaint are no issue to you? Wow...
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Alexo (@Alexo60193282) reported@virginmedia Hi there. No Internet foer 3 days now. I can't get in touch to talk to a real person. Every time i call helpline it goes to the voice message that says that there is a problem in our area nd the engineers are working on it. But it is a complex issue. Please help
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Joldan458 (@joldan458) reported@virginmedia Been on for 20 mins person agreed to a quick install will transfer me and then the line went dead! Do you actually understand what a shambolic service this is ?
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Auntie Social (@auntiesocial73) reported@virginmedia hi, our internet has been down for 3 hours, any idea what the issue is?