Virgin Media Outage in Canterbury, Kent, England

@virginmedia I don’t appreciate being put on hold for 40 minutes being charged for my call, then just cut off with no explanation! Your service over the past few months has been terrible, having to reboot WiFi every day to get internet & my bill has yet again gone up! 😡

@GolfGeek6 same with @virginmedia its on my list for weekend to try and contact them , I suspect in middle of night to stand any chance of getting through to either cancel or get £ help from them , only company not contacted me to date with a gesture .........says alot.

@virginmedia really do provide a disgraceful service. After a year of shockingly bad WiFi I was informed by their call centre that I could end my services upon end of annual contract with no notice period. Phoned again today to be told I had to give 30 days notice, meaning I 1/2

@virginmedia A new installation. He just wants to cancel

@virginmedia my son has been trying to talk to someone about cancelling for days but keeps getting fobbed off by your customer service team. You gave him an installation date & failed to turn up or ring him back. Terrible service

@blondyd @virginmedia Unplugged atm, gonna make a coffee and go out to the shed for a smoke etc kill 10/15 mins then plug in and see what occurs. Going to keep taking pictures of the error through the night so I can prove I never watched it if they charge me later on.

@jasonleake @virginmedia Mate @VMSolutions_ @VMBusinessIE @vmbusiness @virginmedia customer service is terrible even I went on to online chat last night it was a guy from flipping India

@virginmedia I keep getting calls offering me the world if only I pay 10 more each month. I keep explaining I need to reduce my bill not increase it!! Now I get a call at least once a month. Always the same " we want to review your current service..."

@virginmedia mine and my partners WiFi hasn’t been working for 1 weeks now try phoning them no answer sent a complaint no answer bad service considering the amount of money he pays for it

@virginmedia I used to think using your broadband service was really good but to hear my mother in law has had no broadband for a month and it still isn’t sorted when they said it would be by 2pm today,I won’t be recommending you anymore #virginmedia #nobroadband #NeverAgain

@virginmedia Well it's November, my install was due in August. There is a big hole at the side of my house. The fence panels you put round it have blown all over the place. Come and fix the hole, make good my garden, & let's move on. I give up, will stick with #sky #Disgraceful

😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀

@virginmedia I have an ongoing problem with my WiFi it drops out regularly. This week alone 55 times. I have been on the phone for over an hour trying to get to an engineer that doesn’t have to follow a routine script. I super frustrated. How do I get back to a reliable WiFi

@virginmedia @ComedyCentralUK This debauchery is okay it’s not a problem but pit girls are no good. There really is a double standard with the media elites

@virginmedia I've spoken to people on numerous occasions when I've had problems with my service and when my direct debits change on a monthly basis. I've had enough of apologies with no action and no resolution.. paying £80 for a service I can get better and cheaper elsewhere is a no brainer.

@virginmedia It's pointless going into on here because nothing is ever done hence me wanting to complain. And it's all very well calling but when you're given differing information over the space of 3 calls it highlights a huge training issue...

@SkyUK Oh well, pleased my increase will subsidise more new customer offers. Could be time for a change, what can you do for me @virginmedia @bt_uk

@virginmedia Not sure if someone can help. My elderly parents are having trouble with virgin tv & broadband. Also landline. Can anyone get in touch with me pleeeeeeeease !!!!😃

@virginmedia why am I paying for 200mbs and only getting 10 wtf

@virginmedia hi am in ashford kent and no tv or internet. May be back by midnight they said. Disgusting service!!

I could run my whole household on my mobile data and itd have a better connection and stability then Virgin Media. Should ******* shut the company down theyre so incompetent.

Virgin Media cant hold an internet connection for more than 2 ******* seconds and it shows. Have to be the SHITTEST internet providers on the PLANET. Cant do **** all when theyre so ******* incompetent.

Virgin Media's internet has been total crap in UK/Ireland. Also i'm another year older today. :D

@virginmedia should we really be paying large amounts of money for broadband that goes down so frequently. Every single day the connection is lost after midnight.

KMT 🤬🤬🤬 @virginmedia ******* fix the WiFi. Why is it EVERY SINGLE bloody day the WiFi connection is lost around this time. It’s starting to piss every one off.

******* WiFi crashed. Virgin media is acc ****

@virginmedia why am I paying a lot of money for your internet to go down after midnight when I’m trying to catch up on some work. When I check my service status it says there’s nothing wrong!

Not connection due work improving network, you should advise customer! I will set a formal complaints for not deliver contract spec on top of lack of advise of cut time on network @virginmedia

So ******* fed up with @virginmedia going up and down, up and down, up and down, all day every day for the past 2 weeks

@virginmedia why does your internet go down at the same time every night