Virgin Media outages and service status in Canterbury, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Canterbury, including 0 direct reports.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Canterbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canterbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 5: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Canterbury, England
The most recent Virgin Media outage reports came from the following cities: Canterbury, and Ashford.
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Canterbury, England
Latest outage, problems and issue reports in Canterbury and nearby locations:
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.
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Kirk Hughes (@dovermonkey) reported from Dover, England@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
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Braxton hix (@chinwah33) reported from Ashford, EnglandWell laters #virginmedia I will be off to sky when the contracts up next month. Terrible service, no TV again today and yet you still call me everyday to get me to take out another contract.
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Ian Hewett (@HewettIan) reported from Kennington, England@SkyUK Oh well, pleased my increase will subsidise more new customer offers. Could be time for a change, what can you do for me @virginmedia @bt_uk
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.
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Tony Bagley (@Tonybee1) reported from Dover, England@mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days
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Trash Panda 🦝 (@voose_lagina) reported from Dover, EnglandRunning on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.
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Mark (Ops) Horton (@opshorton1) reported from Ashford, England@virginmedia I don’t appreciate being put on hold for 40 minutes being charged for my call, then just cut off with no explanation! Your service over the past few months has been terrible, having to reboot WiFi every day to get internet & my bill has yet again gone up! 😡
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Dennis C Chansa ( Dee-Lo) (@HiDee_Lo) reported from Ashford, England@virginmedia is this the kind of bad service we now have to pay for? Charging us fibre prices but getting slow speed, can’t call the contact centre. Internet as slow as a sloth in TN233JA area This is very bad service
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Celia Robinson (@Celia181) reported from Ashford, England@virginmedia A new installation. He just wants to cancel
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.
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Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.
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SD KATO & TSD ECHO & DD PATCH (@D2SDKATO) reported from Dover, England@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Emma Dixon RRR x (@pinkfairy79) reported from Dover, England@leebarton2317 @virginmedia @Plusnet @bt_uk @SkyHelpTeam Well that's crap 🤪
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Martin Holme (@Chataranga) reported from Kennington, England@virginmedia utterly appalling service from Virgin Media. Internet completely down the other day and now problematic to say the least. Tried phoning earlier and gave up after half an hour. Just tried again and gave up after 35 mins. What has happened to the service? It’s awful
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Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166
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John Bennett (@chinashouse) reported from Ashford, England@virginmedia Not being rude but I have explained it more than once to various people at Virgin media, who really can't come up with a solution and I feel that they're not really interested in doing so either, I feel as if I'm just another customer who is just not getting what I'm paying for😩
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Al's Adventures (@als_adventures) reported from Chestfield, England@virginmedia can you please give me a way to contact you. You are charging my elderly Uncle for a mobile he’s never approved. For years. I can’t get through the line cuts me off. This is not acceptable
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Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DEAN SUPPORT (@Dean_Xyber1) reported@lukewarm14 @O2 @virginmedia I can help send me a DM
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Pari Passu Newsletter (@PariPassu_Rx) reportedTelefónica and Liberty Global are looking at ways to bring down the £22bn debt pile at Virgin Media O2, their UK joint venture, after a sharp sell-off in the company's bonds. A roughly $925mn unsecured note fell to as low as 57 cents on the dollar this week, down from about 78 at the start of July, and even the senior secured paper slipped. The measures under discussion include cutting the expected £200mn dividend, pulling back capex, and reducing headcount.
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rhi (@travichughes) reported@j_ball13 @virginmedia when my mum died she was the primary account holder of our t3sc0 mobile family plan. instead of letting us switch our dad to the named person on the account, they cut our contracts off and left us with no working signal at all. absolute rubbish, i think they even put a block on
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pat (@wfc2000uk) reported@LutzSchueler @virginmedia of urgency, it’s happened quite a few times over last few years, I been a customer for 20 years now. Your customer service said need to £700, cancellation fee. Which I’m not willing to pay. I look forward to your reply.
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Stephen Old #FBPE (@StephenOld) reported@virginmedia Do something about your useless Customer Service. You used to have shops and phone lines so that I could taslkd to a real person. Your automated systems have always been uselss and now you want me to send you an audio or a video message, neither of which works.
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Shaun (@shauny67) reported@QxPain_ @virginmedia Restart phone then should connect to WiFi ensure it connects to your network then test with opening a browser and running a speed test
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Callum Ridings (@Unique_Toxic14) reported@LimbChance @virginmedia internets gone down again can you please comment on this
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John James (@Temuing) reported@virginmedia why does my Internet go down around 11.00am every day for 10 to 15 minutes?
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rhi (@travichughes) reported@j_ball13 @virginmedia our files or something so we couldn’t even join back on that network
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Abedul Hussain 💙 (@sirabbey) reported@virginmedia how long is this broadband outage in sm1? It’s been ongoing for the whole day