Virgin Media Outage Report in Canterbury, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Canterbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canterbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 28: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Canterbury, Kent, England
The most recent Virgin Media outage reports came from the following cities: Ashford, Dover and Faversham.
| City | Problem Type | Report Time |
|---|---|---|
 Ashford |
Total Blackout | |
| Ashford |
||
| Dover |
Internet | |
| Faversham |
Internet | |
| Ashford |
TV | |
| Ashford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Canterbury, England
Latest outage, problems and issue reports in Canterbury and nearby locations:
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Would rather you fixed the problem.
-
ralph spicer
(@ralphspicer) reported
from
Dover, England
@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
-
Lynn
(@Lynn17451723) reported
from
Whitfield, England
@virginmedia What a joke. My partner, a loyal customer for 16yrs. He left due to very poor service. Now suddenly without notice you have blocked his email address. Very important emails that he can't retrieve. warning him would have been helpful he could have got his contacts
-
JannerJo 🦠💉💥
(@JoTreCanterbury) reported
from
Canterbury, England
@tryingattimes @virginmedia 100% correct took ages to cancel my 80yo mum's service when my dad got vascular dementia. They sent me all sorts of patronising messages on here. All designed to extract money from vulnerable people. STEER WELL CLEAR!
-
Braxton hix
(@chinwah33) reported
from
Ashford, England
Well laters #virginmedia I will be off to sky when the contracts up next month. Terrible service, no TV again today and yet you still call me everyday to get me to take out another contract.
-
SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it
-
Neil 🇺🇦🇺🇦🇺🇦
(@monkey1959neil) reported
from
Whitfield, England
@virginmedia No thanks ,it's just how I hear from people about your customer service
-
Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.
-
Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
-
Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!
-
elane slade
(@ElaneSlade) reported
from
Ashford, England
@virginmedia can anyone in the UK retentions department actually listen to a call and call a customer back? I've tried calling this morning to check progress after more than 2 weeks and the people answering the phone can't understand what I'm asking I've been hung up on 3 times
-
Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
-
Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia do you have ANY customer service people working? I have tried ringing you for the last 24 hours and constantly get a ‘ring back later’ message. The service these days is appalling. I sent a tweet yesterday that mentioned Amazon and they replied to me. Virgin didn’t!
-
Trash Panda 🦝
(@voose_lagina) reported
from
Dover, England
Running on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
-
Nigel Hudson
(@nghudson) reported
from
Preston, England
@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
-
David Williams
(@TheTestingMuse) reported
from
Ashford, England
@virginmedia Having just looked at model photos it's the Hub 4 I have, set to Modem Mode. The connection drop problem is with the Hub itself (the solid white ring light then starts glowing to show it is "connecting"), so the connection drop affects both wired and wireless connections.
-
Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia on top of hundreds of spam junk emails we have umpteen scam calls on the landline. Very day I am getting increasingly saddened by Virgin Media’s inability to stop scammers and spam flooding my system. Very expensive terrible service
-
SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
@virginmedia I forgot to screenshot it today.. But yeah it was showing up. Can't seem to get back on the account atm it's like it was down for maintenance. Will try later. Defo something on there though.
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465
-
AndyEpps
(@Andyelufc) reported
from
Ashford, England
with @virginmedia tv stations being down for most of the day apparently , I'm just glad that @LUFC are not on the box tonight.🤬⚽💛💙 #wouldnotbehappy
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Jason Beese
(@BeeseyBristol) reported
@virginmedia We’ve now spent FIVE HOURS on the phone/text with your ‘Customer Services’ today. We were disconnected several times, it was shambolic. We now, finally have arranged for an engineer next week to look at our TV issue...so no Virgin TV box through this huge weekend of Sport. Thanks
-
ENT Masterclass
(@entmasterclass) reported
@virginmedia @virginmedia I am simply looking for my broadband to work. After 56 mins on the phone today, I was told that as part of the complaint process, I will be contacted by a manager for an explanation. Still waiting... I do not wish to be fobbed off to a link to look for compensation.
-
Chris 🎗🏴
(@chrisofscotland) reported
@virginmedia Phoned the number, tells me there’s an outage in the area. Lost a half days working as a result of no internet
-
Ellie
(@Ellie16745463) reported
@virginmedia It just ends there is no error message or anything it just finishes like the programme has ended, it asks if i want to delete or keep the programme like normal. It's happened twice so far this year. Also things keep getting recorded that I have never put a recording on for😵
-
Julie Bliss
(@julie_bliss1) reported
@virginmedia if your guys hang up on me 1 more time today I will freak out. This is the 4th time. All I want is my internet fixed. I work from home so am loosing a day's pay.
-
Oserk
(@OserkRS) reported
@virginmedia So it turns out this issue is not resolved. I was told to expect a call back within 24-48 hours and I have heard nothing. Back to square one - No access to the broadband I am paying for. Extremely disappointed and frustrated. 1/2
-
Oserk
(@OserkRS) reported
@virginmedia The even more disappointing and frustrating thing is to cancel my broadband I have to pay another £240 even though it's now not my fault that I'm having to break contract. 2/2
-
Chris 🎗🏴
(@chrisofscotland) reported
@virginmedia Service page says everything is tickety boo. But been down for an hour now. Reset hub, nothing.
-
Dylan Jones
(@itsmedylanxx) reported
@virginmedia sort ye wifi out sick to death of the awful service and connection issues last week
-
David Simpson
(@dvdsmpsn) reported
The man from "@virginmedia" who rang *me* to "fix my internet" just asked my "why are you wasting our time?" Also, being told "go and f*k off you mf*er" seems a tad rude too.