Virgin Media

Virgin Media Outage Report in Canterbury, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Canterbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canterbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Canterbury, Kent, England 12/11/2024 23:40

December 11: Problems at Virgin Media

Virgin Media is having issues since 10:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Canterbury, Kent, England

The most recent Virgin Media outage reports came from the following cities: Dover.

Loading map, please wait...
City Problem Type Report Time
United KingdomDover Internet
United KingdomDover TV
United KingdomDover Internet
United KingdomAshford TV
United KingdomAshford Wi-fi
United KingdomCanterbury Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Canterbury, England

Latest outage, problems and issue reports in Canterbury and nearby locations:

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    Life as @virginmedia customer.

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.

  • Tonybee1 Tony Bagley (@Tonybee1) reported from Dover, England

    @mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia Can someone help book an engineer

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    @virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia so am missing the football again - about the third time now in about 6 weeks. Engineers have replaced all cables and router but refuse to accept it’s a network issue. How do I actually progress this or speak to someone who cares?

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Still keeps going off. Has been like this for months now. Has gone off twice this evening. Can’t get hold of anyone. Self service goes in circles. Just need to speak to someone who will listen to the issue. It has to be network level. 2 engineers have confirmed our setup is fine.

  • rde42 Bob Eager Eur Ing #FBPE 🇪🇺 🇪🇺 🖤 #RejoinEU (@rde42) reported from Herne Bay, England

    @AgiBergman @JolyonMaugham @virginmedia They are both awful at customer service.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    @virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    @virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    @virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC

  • GillLeightonNHS Gill Leighton (@GillLeightonNHS) reported from Kennington, England

    Working from home over the past few days has been so tricky,our expensive M100 fibre broadband has been so slow that I had to resort to using my 4 G , tonight is 5 th evening in a row on hold for over an hour #virginmedia please can you help ? Important NHS meetings tomorrow !

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    Every single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • johnwheelhouse Wheels (@johnwheelhouse) reported

    @JackieKellySW @virginmedia Baffles me. I look after customer service for a pretty well known brand and if we ever have anything that will impact multiple customers the first thing we’ll do is put a message out. Mainly to inform, 1/2

  • sandra_sanlawro San Lawro (@sandra_sanlawro) reported

    @0Calamity @virginmedia I keep my landline because my mobile signal in the house is rubbish but always check the numbers first + find thst I hardly answer it.

  • stumccullagh Stuart McCullagh (@stumccullagh) reported

    @HayleyMoggy @virginmedia @itvMLshow Can't get through Can't complain its awful

  • Anneliese399 Anneliese (@Anneliese399) reported

    @virginmedia For goodness sake. I sit on the phone on hold for 45 mins, get through, agree disconnection & end of contract & your rep confirms I’ll receive written confirmation now you’re saying you don’t put this in writing???? Paul answered, finally, on your 0345 4541111 number. My problem?

  • howshitarevirg1 howshitarevirgin (@howshitarevirg1) reported

    @virginmedia **** company, **** customer service.......avoid like the plague!!

  • W45EMS Sole.Surfer (@W45EMS) reported

    @virginmedia @Metallimad Wheres the follow up, your customer services are abysmal. No updates, no clue, just been told by your CS team that we're getting a terrible service but no outcome. What a joke.

  • Ebb1 Eb (@Ebb1) reported

    @virginmedia We have the problems since start of this week. Recordings not showing. Can you please sort this. Very frustrating.

  • W45EMS Sole.Surfer (@W45EMS) reported

    @virginmedia Lies, no help from your team so disgusting it's not even funny. How do I speak to somebody from the UK that can actually deal with the issues?

  • avh12 aimeeeee (@avh12) reported

    @virginmedia @virginmedia please sort the issue. You claim there isn't one. Although your recommended community says what I've explained is strange and doesn't seem right. Now you're no longer responding !

  • dan33244681 dan (@dan33244681) reported

    @virginmedia 3rd outage in 24 hours?