Virgin Media outages and service status in Canterbury, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Canterbury, including 0 direct reports.
- The most common problems reported in this area mention TV.
- The most recent signal from this area was received May 15, 12:43 PM GMT+1.
- TV (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Canterbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canterbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Canterbury, England
The most recent Virgin Media outage reports came from the following cities: Dover, and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Dover
|
TV | 1 day ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Canterbury, England
Latest outage, problems and issue reports in Canterbury and nearby locations:
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Emma Dixon RRR x (@pinkfairy79) reported from Dover, England@leebarton2317 @virginmedia @Plusnet @bt_uk @SkyHelpTeam Well that's crap 🤪
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Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.
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Nigel Hudson (@nghudson) reported from Preston, England@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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Trash Panda 🦝 (@voose_lagina) reported from Dover, EnglandRunning on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
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A Friend (@a60153079) reported from Ashford, England@virginmedia I keep getting calls offering me the world if only I pay 10 more each month. I keep explaining I need to reduce my bill not increase it!! Now I get a call at least once a month. Always the same " we want to review your current service..."
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Neil 🇺🇦🇺🇦🇺🇦 (@monkey1959neil) reported from Whitfield, England@virginmedia No thanks ,it's just how I hear from people about your customer service
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Lauren Drewitt (@_drewitt) reported from Smeeth, England@virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.
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Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.
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That Pete.. शांति (@petesewell) reported from Ashford, England@virginmedia I've spoken to people on numerous occasions when I've had problems with my service and when my direct debits change on a monthly basis. I've had enough of apologies with no action and no resolution.. paying £80 for a service I can get better and cheaper elsewhere is a no brainer.
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Gill Leighton (@GillLeightonNHS) reported from Kennington, EnglandWorking from home over the past few days has been so tricky,our expensive M100 fibre broadband has been so slow that I had to resort to using my 4 G , tonight is 5 th evening in a row on hold for over an hour #virginmedia please can you help ? Important NHS meetings tomorrow !
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ralph spicer (@ralphspicer) reported from Dover, England@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.
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Mark (Ops) Horton (@opshorton1) reported from Ashford, England@virginmedia I don’t appreciate being put on hold for 40 minutes being charged for my call, then just cut off with no explanation! Your service over the past few months has been terrible, having to reboot WiFi every day to get internet & my bill has yet again gone up! 😡
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Tony Bagley (@Tonybee1) reported from Dover, England@mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days
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Dan Knowlton (@dknowlton1) reported from Acol, England😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.
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Ian Hewett (@HewettIan) reported from Kennington, England@SkyUK Oh well, pleased my increase will subsidise more new customer offers. Could be time for a change, what can you do for me @virginmedia @bt_uk
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.
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Richard Esdale (@jiginthebox) reported from Dover, England13 minutes on hold to @virginmedia and counting — Last time was 16 minutes rhen it went dead!!! GREAT customer service...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Swansea Jack 🦢 🐶 (@SwanseaSnoopDog) reported@virginmedia It’s been 2 days since my mums tv has been down and no channels - she is 86 and heavily relies on it for entertainment. Any idea when it will be back please?
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Tome toyou (@stuckey_richard) reported@AW4Eva123456 @virginmedia Same problem in LE11, all the other itv channels working fine.
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Marie Buttriss (@Marie_0612) reported@virginmedia hey, when will there be an update about the tv issue? Mines still not working….
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lou pitt 🤓 (@loopyloupy) reported@virginmedia I have no tv at all , its stuck on updating channels after 360 installation been 18 hours like this !! Your tech team (sigh) say its due to this global outage? Really ? Or is it just ****??
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lou pitt 🤓 (@loopyloupy) reported@virginmedia I have no service at all telling me to look at service checker doesn't help
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Steve Justa (@SteveJusta) reported@txddyrilxy @virginmedia The ******* ****** my **** up too, bunch of ******* *****!!!
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... (@GrantRfc89) reported@ArmchairAdml Just give notice or switch to a different provider. I had similar with Virgin media recently and literally had to have my wife try and open a new account at the address before I got a deal comparable to the new customer one.
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Moo (@mooeycatrooie) reported@WhightChris @ArmchairAdml Yeh, they only installed in my area last spring. I did some research on them and they are part of Netomnia’s network. I only had Virgin Media providing "to the property" fibre, my alternatives were BT and 60mbp/s outside of them prior. Hopefully as they grow they'll reach you too
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Paul (@Santaxmas) reportedIs virgin media tv still down?
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Bear Holland (@follow_the_bear) reported@virginmedia You should be compensating 33% of daily contract price per day of outage. If not maybe if enough customers group together and approach CISAS then they’ll force you to compensate for loss of service plus interest.