Virgin Media

Virgin Media Outage Report in Canterbury, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Canterbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canterbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Canterbury, Kent, England 12/14/2024 14:30

December 14: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Canterbury, Kent, England

The most recent Virgin Media outage reports came from the following cities: Dover.

Loading map, please wait...
City Problem Type Report Time
United KingdomDover Internet
United KingdomDover TV
United KingdomDover Internet
United KingdomAshford TV
United KingdomAshford Wi-fi
United KingdomCanterbury Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Canterbury, England

Latest outage, problems and issue reports in Canterbury and nearby locations:

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465

  • voose_lagina Trash Panda 🦝 (@voose_lagina) reported from Dover, England

    Running on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.

  • _drewitt Lauren Drewitt (@_drewitt) reported from Smeeth, England

    @virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!

  • Chataranga Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia do you have ANY customer service people working? I have tried ringing you for the last 24 hours and constantly get a ‘ring back later’ message. The service these days is appalling. I sent a tweet yesterday that mentioned Amazon and they replied to me. Virgin didn’t!

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.

  • ralphspicer ralph spicer (@ralphspicer) reported from Dover, England

    @Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia December. Official complaint prior to that. Please read back through your thread, the broken promises and the lies then come back with a proposal to resolve.

  • D2SDKATO SD KATO & TSD ECHO & DD PATCH (@D2SDKATO) reported from Dover, England

    @virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service

  • Chataranga Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia on top of hundreds of spam junk emails we have umpteen scam calls on the landline. Very day I am getting increasingly saddened by Virgin Media’s inability to stop scammers and spam flooding my system. Very expensive terrible service

  • _drewitt Lauren Drewitt (@_drewitt) reported from Smeeth, England

    @virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.

  • nghudson Nigel Hudson (@nghudson) reported from Preston, England

    @Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Would rather you fixed the problem.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GiovanniSW6 Giovanni (@GiovanniSW6) reported

    @virginmedia Yes internet very very very slow

  • early_speciall early_speciall (@early_speciall) reported

    @virginmedia 2. Consultant has offered me 125mbps for 44 pound (18month contract). I am customer for over 8 years, it just amazed me HOW IT IS POSSIBLE, that @virginmedia offered this to an 8 year customer, while having on website SAME DEAL for 26.5 a month.

  • Numeirq11 Numeir Qureshi (@Numeirq11) reported

    @virginmedia Hi so it’s now been over a month and this issue still hasn’t been fixed even though you keep giving me dates how much longer do I have to wait for this issue to be fixed? What’s the current timeframe for a fix?

  • emaniat73 emi maniatopoulou (@emaniat73) reported

    @virginmedia fix my Internet you useless company

  • Sjeljeger J (@Sjeljeger) reported

    @virginmedia No issues in my area when phoning the number either. It's been 22 hours technically but what worries me is that the fault doesn't show anywhere? Postcode is E17

  • early_speciall early_speciall (@early_speciall) reported

    5. What I would suggest to @virginmedia customers: Once your contract is finished, just end it. There is no point to be with them, since they don't respect your money. But if no other choice: end it. Ask for a service as new customer.

  • melonie45678 Mel (@melonie45678) reported

    @virginmedia No broadband since 2pm yesterday. The live tracker shows no outage but the 0800 561 0061 days there is an outage in my area (Wn72jj). When’s the ETA? Because i phoned up the guy said an engineer is not available to 14th, will I be entitled 5 days compensation then?

  • early_speciall early_speciall (@early_speciall) reported

    1 My @virginmedia broadband contract has finished. So it has been changed to 30day rolling contract. Massive price increase (from about 35 to about 55 quid), as always. Called @virginmedia support to sort it out, to get me on new contract.

  • early_speciall early_speciall (@early_speciall) reported

    4. For being loyal customer to @virginmedia you're getting: -higher price than new customer -absolutely useless customer help that just tries to take as much of your money as they can (keeps offering SIM deal or some other ****)

  • HGButterfill heidibutterfill (@HGButterfill) reported

    @virginmedia I’ve been trying to get this missing cable sent for nearly 1 month! Why won’t your send it out! The product sent is not fit for purpose! customer services promise everything and deliver NOTHING!