Virgin Media Outage Report in Preston, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Preston, Kent, England
The most recent Virgin Media outage reports came from the following cities: Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Margate |
Total Blackout | |
| Margate |
Internet | |
| Margate |
Internet | |
| Margate |
Internet | |
| Margate |
TV | |
| Canterbury |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Preston, England
Latest outage, problems and issue reports in Preston and nearby locations:
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.
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Magic Ice
(@MagicIce) reported
from
Broadstairs and St. Peters, England
@QueenieandBlue @RageDarling @virginmedia Im with virgin media mine goes down with really really bad weather like we are having now. But apart that i carnt complain about the service. Because my sky goes at the same time as virgin does in the bad weather.
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Guardian Angels Dog Rescue Ltd
(@gadogrescue) reported
from
Broadstairs and St. Peters, England
@virginmedia your customer service is very disappointing. Have nothing but problems but never get any help from you.
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Andy Nicoll
(@andeenic) reported
from
Margate, England
Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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Jason Fuller
(@jsfuller75) reported
from
Broadstairs and St. Peters, England
@virginmedia Is there a fix for your customer service as no one seems to want to help me on your messaging service.
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @1sthappysodme @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I’m ok for a bit then try to get up or bend down a d then it’s ago y, think it’s more like a trapped nerve but been over a week now 😭
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James Green
(@jimmygreen83) reported
from
Margate, England
Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon
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Bob Eager Eur Ing #FBPE 🇪🇺 🇪🇺 🖤 #RejoinEU
(@rde42) reported
from
Herne Bay, England
@AgiBergman @JolyonMaugham @virginmedia They are both awful at customer service.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@1sthappysodme @capiegirl @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I used one of them after birth of my first born as terrible complications, I went home with a walking stick after 2 weeks, I was 27
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia He has a letter as a review. So we need to speak to someone to cancel it. He’s being charged each month according to this letter. Goodness knows how long for.
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Dan Knowlton
(@dknowlton1) reported
from
Acol, England
😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Polly Danby
(@Pol77) reported
from
Broadstairs and St. Peters, England
@virginmedia urgent help please. An extremely vulnerable lady’s landline is down. She has no log in details as these were set up by her late husband. Cannot get through to you by phone or by web chat. Please dm me with advice urgently, thanks
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James Jukes
(@jamesjukes17) reported
from
Whitfield, England
@virginmedia really do provide a disgraceful service. After a year of shockingly bad WiFi I was informed by their call centre that I could end my services upon end of annual contract with no notice period. Phoned again today to be told I had to give 30 days notice, meaning I 1/2
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Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
I sent a email to @virginmedia on the 15th January, I was given the following Complaint reference: C-150121161 And promised contact within 28 days, by my counting it’s been 2 months.....
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia can you please give me a way to contact you. You are charging my elderly Uncle for a mobile he’s never approved. For years. I can’t get through the line cuts me off. This is not acceptable
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Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
@virginmedia Nothing at all, I would like the complaint looked at today and I want a call or email. Not sms.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @Janeopot @henriettak @mansellmum @1sthappysodme @Adrienne65 @owlbird @SkyIreland @virginmedia Boring weekend but then Francesca had ambulance sent to her yesterday as reacted to eggs, severe allergy. I was a wreck, but she’s ok now. Poor Sophie had to deal with this alone 😰
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Andy Nicoll
(@andeenic) reported
from
Margate, England
@virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Korsner
(@jasonkfilm) reported
@ThreeUKSupport I requested my PAC and gave it to my new provider @virginmedia. They’ve told me my contract with you ends only once my number transfers on 23rd March, even though I stopped using your service on 19th and requested cancellation on 20th? No-one mentioned 30 days notice.
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Chris
(@doughty182) reported
@virginmedia Are you seriously taking the mick? I have spend hours on the phone to virgin where they have confirmed an issue. Now when you call, you have an automated message saying there is a fault in my area. The phone will not ring through. This is disgusting service
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James McVey
(@TheVampsJames) reported
@virginmedia Do you have a history logged of my issues? It’s been about 3 months. Currently isn’t connection just drops from time to time, which cuts any streaming dead. I was told area issues were to blame but they were supposedly fixed last month. All this &the bill increased this month🥲😬
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Jason Lovett
(@JLo197177) reported
@virginmedia Why should I have to go on a community forum to get my problem resolved
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Simon harrison
(@Simonha14504622) reported
@virginmedia I’m sorry but I think that’s ridiculous you are quite happy to go in and install NEW customers but won’t go in and install existing customers extra services for his disabled friend POOR customer service
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Chris
(@doughty182) reported
@virginmedia Is there any update? When I call I just get an automated message saying you’re working on the issue. This is not good enough. I need this back today!! I will be unable to do my job without internet
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Mòrag (😷...💉...😷)
(@6d6f) reported
Existing @virginmedia customer means I get to pay double what they charge new customers. I'm willing to sign an 18 month contract (nowhere else to go) but they don't care.
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David JS Dawkes-Hall 💙
(@statto95) reported
@virginmedia Nope. Just the fact that Virgin seems to go down on a daily basis.... Good job I'm not running an ambulance control room from the office at home
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Saurabh Rana
(@Mr_Saurabh_Rana) reported
@virginmedia Only thing I am doing these days is just trying to connect Virgin..so free I am, right? Just spent almost 15-16 hours on your customer services so far..and looks like working for Virgin now..#virginmediadown
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Lilacpeaches
(@Lilacpeaches1) reported
Ummm anyone else’s @virginmedia broadband down?!