Virgin Media Outage Report in Preston, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Preston, Kent, England
The most recent Virgin Media outage reports came from the following cities: Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Margate |
Internet | |
| Margate |
Wi-fi | |
| Margate |
TV | |
| Margate |
Internet | |
| Ramsgate |
Internet | |
| Herne Bay |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Preston, England
Latest outage, problems and issue reports in Preston and nearby locations:
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James Jukes
(@jamesjukes17) reported
from
Whitfield, England
@virginmedia really do provide a disgraceful service. After a year of shockingly bad WiFi I was informed by their call centre that I could end my services upon end of annual contract with no notice period. Phoned again today to be told I had to give 30 days notice, meaning I 1/2
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Polly Danby
(@Pol77) reported
from
Broadstairs and St. Peters, England
@virginmedia urgent help please. An extremely vulnerable lady’s landline is down. She has no log in details as these were set up by her late husband. Cannot get through to you by phone or by web chat. Please dm me with advice urgently, thanks
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia It’s the same problem we always have with your WiFi, it’s patchy at best. Even when I’m standing next to the box
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @Janeopot @henriettak @mansellmum @1sthappysodme @Adrienne65 @owlbird @SkyIreland @virginmedia Boring weekend but then Francesca had ambulance sent to her yesterday as reacted to eggs, severe allergy. I was a wreck, but she’s ok now. Poor Sophie had to deal with this alone 😰
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Andy Nicoll
(@andeenic) reported
from
Margate, England
Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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Heaven And Hell
(@heavenndhell666) reported
from
Broadstairs and St. Peters, England
@virginmedia please can you advise me of your complaints number or email please do not tell me to call on 03454541111 as this number is a waste of time and effort but I would like to make a formal complaint with the view of terminating my contract due to your incompetent service
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @1sthappysodme @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I’m ok for a bit then try to get up or bend down a d then it’s ago y, think it’s more like a trapped nerve but been over a week now 😭
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Hello, thank you for your quick reply. If i search via postcode it states there is a broadband issue but if i use my app it just states a tv issue. Have try rebooting twice and issue has stayed.
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James Green
(@jimmygreen83) reported
from
Margate, England
Hi @virginmedia my internet has gone down in my house, it has been like it for about 2 hours now. I have the hub3, baselight is staying green, wifi light is staying green and the internet arrows are flashing green. Help please. Have turned off and on, didn't work.
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Dan Knowlton
(@dknowlton1) reported
from
Acol, England
😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Terry Jordan
(@terryjordan38) reported
from
Margate, England
@virginmedia Do you actually have a customer service department
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Heaven And Hell
(@heavenndhell666) reported
from
Broadstairs and St. Peters, England
@virginmedia Up to your services you make sure they are unemployed so available when your company makes errors. Needless to say the day my contract ends I leave
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Michael Smith
(@revdmesmith) reported
from
Kingsdown, England
****** @bt_uk been at my parents for past couple of days. Had to reset router every day at least twice. Broadband goes down regularly. Thank goodness we have @virginmedia at home!
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Issue via postcode has now gone back to green but my router is still green. Cheers
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bob mitchell
(@bobmitchell82) reported
from
Margate, England
@virginmedia I checked on the app and it says my account has finished . I’m not going to waste more of my time being left on hold when I have requested someone phone me back and been told 24-48 hours and still nothing. If only the customer service were as helpful as your Twitter team
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Heaven And Hell
(@heavenndhell666) reported
from
Broadstairs and St. Peters, England
@virginmedia Seems every night I lose my tv, on my router I have a flashing red telephone. Sick of paying for tv and not having it, not even got an aerial so when your service goes off I’m left with nothing
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia Hello again. Your WiFi is playing up again. Same problem as before, intermittent signal regardless of where in the house. Booster most likely needed. The ‘contact us’ option of your WiFi-tester app is also not working.
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Grant Saffery
(@grant_saffery) reported
from
Margate, England
1st day with @virginmedia & **** all is working. Waited all day for an “engineer” to come & make an abysmal attempt at installation before telling me everything was working & then ******* off rather sharpish. Spent the rest of evening on phone trying to sort. Appalling service
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James Green
(@jimmygreen83) reported
from
Margate, England
Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@1sthappysodme @capiegirl @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I used one of them after birth of my first born as terrible complications, I went home with a walking stick after 2 weeks, I was 27
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kylie Wilkinson
(@Kyliejwilkinson) reported
@virginmedia I have had no internet all day! I work from home so tomorrow will be extremely interesting! Technician can only come out on Tuesday! Only had the service for over a week and already shocked at the service
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Simon
(@pennilessarcade) reported
@virginmedia no internet since storm last night. Received a text to say this was fixed but still nothing. Live status has been inconsistent all day: says no issue when logged in, but down when the same postcode entered and no account name. Can't work from home full time like this
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NB*
(@NathanLFC1996) reported
Never go with @virginmedia for internet. Connection goes down atleast once a day. Just done it again, 5 hours till fixed. Never get any compensation as they fix before 2 days every time but then it fails the next day. Joke
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Dolbs
(@MillwallDolbs4) reported
@virginmedia Oh shut up talking ****, 4 days have gone by with you keep saying this and still no one can assist, help or advise, your service is the worst
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Brian Pelan
(@BrianPelan) reported
@virginmedia What a lovely gesture. You charge me the full amount even though you didn’t provide a full service. I’m seriously impressed with the generosity of @virginmedia
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Carl Powell
(@Powell170) reported
@virginmedia right then, one very unhappy customer! I was under the impression that fiber broadband was the best and quickest you could have… have your 350mb deal and its ****!!! Had better connection and speeds with BT superfast broadband. How do I get out of your contract?
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ebonyjay
(@ebonyjay98) reported
@virginmedia hi there, do you have a live chat function, i cant make send or recieve any calls or messages and data is not working, logged into my account and updated my payment card/ direct debit but still cant make any calls, and can't call you either, thanks
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Dave
(@davebeatt13) reported
@virginmedia Fuming 😤 fuming 😤 got back tv then it cut off again this is not good enough I will definitely be looking at sky this week I want to watch World Cup in November withtany letdowns with your service
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Alison Luff
(@arwenearnshaw) reported
@virginmedia Says there’s a TV issue. Will be fixed by 7 June. TWO days 😡. Not good enough.
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🌺
(@powerandrea) reported
Re the J word and trending Twitter. After weeks of shutting down and resetting itself our @virginmedia box finally went properly on the blink Thursday evening gone. No technician available until Tuesday. Think we've had a very lucky escape.