Virgin Media Outage Report in Preston, Kent, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Preston, Kent, England
The most recent Virgin Media outage reports came from the following cities: Westgate on Sea and Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Westgate on Sea |
Total Blackout | |
| Margate |
TV | |
| Canterbury |
Internet | |
| Margate |
Internet | |
| Margate |
Internet | |
| Margate |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Preston, England
Latest outage, problems and issue reports in Preston and nearby locations:
-
Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
@virginmedia Nothing at all, I would like the complaint looked at today and I want a call or email. Not sms.
-
Cary Wright
(@CaryAWright) reported
from
Margate, England
@Dan13lBurk3 @virginmedia My neighbour has spoken to Customer Service too, who have informed him that it will not be fixed until the 28th!!!
-
Daniel Burke
(@Dan13lBurk3) reported
from
Broadstairs and St. Peters, England
@virginmedia I’m not a technician, can you guys just let me leave my contract after this. Terrible customer service, even worse service, waiting to join @EE but stuck in a contract that only seems to work one way. You really are a shambles.
-
Margate Jack
(@Jackd_cpfc) reported
from
Margate, England
@money4nuffin @virginmedia This is the 1st issue I’ve had with them in fairness and not happy with the way they are handling it. Other than screen shots of other peoples phones I’ve had no updates
-
Ryan Conroy
(@longDODGEsilver) reported
from
Margate, England
@virginmedia what the problem with the broadband and TV in CT area. There's no info and our internet has been down since nice 1am on the 23rd. I'm out of contract 👋👋👋👋
-
Bob Voyage
(@bobvoyage) reported
from
Margate, England
@virginmedia if you think I am going to be talking to my family over Christmas while my WiFi is down, you can think again. Get the engineer out here or I'm sending you shite in the post daily.
-
Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia Already done it and there is an outage in the area and now saying won’t be updated until 9.30pm? How am I supposed to work?
-
Cary Wright
(@CaryAWright) reported
from
Margate, England
@virginmedia not had internet, for 24 hours. I spoke to customer services at 18:00 who “guaranteed it would be fixed by 21:25” I checked this 3 times as, at that point, I could arrange alternatives to finish work for Xmas. Now I can’t and still have no internet. Appalling!
-
Cary Wright
(@CaryAWright) reported
from
Margate, England
@virginmedia @Dan13lBurk3 I spoke to tour customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!!
-
Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia Why would my page have no update since 1pm? I’m only getting updates via community Facebook page and my parents. My postcode is CT10 2SW. I would also like to know why my engineer visit was cancelled and how I make a complaint.
-
Nigel Hudson
(@nghudson) reported
from
Preston, England
@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
-
Cary Wright
(@CaryAWright) reported
from
Margate, England
@virginmedia @Dan13lBurk3 I spoke to your customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!! I’ve now got to drive to London and work through the night! Appalling!
-
Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia service down in CT10 area, loads of people reporting this on social media etc but service status says it is fine. Can you please look into this ASAP?!
-
Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia I would suggest then that the service status should be updated to reflect that situation.
-
James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
-
Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia The service status page hasn’t updated since 1pm. Everyone in the area has the internet down and yet I’m being told right now on the phone there is no problem. I had an engineer booked tomorrow and VM cancelled that and now can’t send one until Monday? Awful service.
-
Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia I am extremely unhappy broadband been down since 1.15pm. Booked an engineer. This has been cancelled with no explanation. Can’t book another. Service status says it’s fine but many others online in CT10 says there is an area issue. First person on phone hung up.
-
Neil 🇺🇦🇺🇦🇺🇦
(@monkey1959neil) reported
from
Whitfield, England
@virginmedia No thanks ,it's just how I hear from people about your customer service
-
Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
I sent a email to @virginmedia on the 15th January, I was given the following Complaint reference: C-150121161 And promised contact within 28 days, by my counting it’s been 2 months.....
-
Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia services in #Thanet have been off since 1am on the 23rd December and now you are pushing it back until 2pm today for a fix and still no engineer on site - that will be over 36 hours with zero updates to customers right before Christmas. What is happening?!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Heather Peacock 😷💙🏴🇪🇺🇵🇸
(@peashen) reported
Wow @virginmedia have blocked me, obviously a couple of tweets about their poor service and lack of communication about it has put me in their doghouse. Still no update on their website either. Is it time to change provider?
-
Kerry Ryan
(@kel2404) reported
@virginmedia As I posted about this yesterday I hope I will be added to the without service scheme as you couldn't do any of that yesterday as the site kept crashing aswell
-
david
(@theking1534) reported
@virginmedia I can sign in on website fine just can't though the app with email and password
-
JB 1️⃣9️⃣ ⭐⭐⭐⭐⭐⭐
(@jjb_1970) reported
@virginmedia morning. So what compensation am I getting for having no TV service for most of yesterday? Cheers
-
david
(@theking1534) reported
@virginmedia Been 5 days and still won't let me sign in with email and password
-
david
(@theking1534) reported
Day 5 still not fix now error code 920 we currently have issues with a our system come on how much longer before i fix @virginmedia
-
Laura
(@lauralaurab8) reported
@virginmedia our tv service is still down. Can you advise what to do please?
-
Paul Briault ⚡️🌱
(@PaulBriault) reported
@virginmedia Sound issue is ok now. So I have to try and register via the phone today even though I couldn’t yesterday. Correct? Even though you know there has been an issue. I am in Area 24 if that helps?
-
Stephen Powell
(@SparkySteveUK) reported
@virginmedia just an update everybody. Now after 7 days, despite all calls,all advice on here, and being put on vulnerable priority list, its now been 7 days that my mum an elderly disabled person has lost her careline emergency pull cord system due to an admin error at (1/2)
-
Lums
(@72lummers) reported
@virginmedia WIFI still down in Edinburgh EH10. Any idea when this will be resolved? Thanks