Virgin Media outages and service status in Preston, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Preston, including 0 direct reports.
- The most common problems reported in this area mention Internet and TV.
- The most recent signal from this area was received Apr 21, 3:02 PM GMT+1.
- Internet (50%)
- TV (50%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Preston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 26: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Preston, England
The most recent Virgin Media outage reports came from the following cities: Broadstairs.
| City | Problem Type | Report Time |
|---|---|---|
 Broadstairs
|
TV | 5 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Preston, England
Latest outage, problems and issue reports in Preston and nearby locations:
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SarahJay (@IamSarahJayJay) reported from Canterbury, England2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it
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Andy Nicoll (@andeenic) reported from Margate, EnglandThree formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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Sam Sparrow 🇪🇺 (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia The service status page hasn’t updated since 1pm. Everyone in the area has the internet down and yet I’m being told right now on the phone there is no problem. I had an engineer booked tomorrow and VM cancelled that and now can’t send one until Monday? Awful service.
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Nigel Hudson (@nghudson) reported from Preston, England@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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Grant Saffery (@grant_saffery) reported from Margate, England1st day with @virginmedia & **** all is working. Waited all day for an “engineer” to come & make an abysmal attempt at installation before telling me everything was working & then ******* off rather sharpish. Spent the rest of evening on phone trying to sort. Appalling service
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James Green (@jimmygreen83) reported from Margate, England@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
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Caggy (@drinkdevil40) reported from Herne Bay, England@1sthappysodme @capiegirl @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I used one of them after birth of my first born as terrible complications, I went home with a walking stick after 2 weeks, I was 27
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Lynn (@Lynn17451723) reported from Whitfield, England@virginmedia What a joke. My partner, a loyal customer for 16yrs. He left due to very poor service. Now suddenly without notice you have blocked his email address. Very important emails that he can't retrieve. warning him would have been helpful he could have got his contacts
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Guardian Angels Dog Rescue Ltd (@gadogrescue) reported from Broadstairs and St. Peters, England@virginmedia your customer service is very disappointing. Have nothing but problems but never get any help from you.
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Sheradon Dublin (@sheradondublin) reported from Margate, EnglandMorning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡
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Al's Adventures (@als_adventures) reported from Chestfield, England@virginmedia He has a letter as a review. So we need to speak to someone to cancel it. He’s being charged each month according to this letter. Goodness knows how long for.
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Sheradon Dublin (@sheradondublin) reported from Margate, EnglandHello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.
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Heaven And Hell (@heavenndhell666) reported from Broadstairs and St. Peters, England@virginmedia please can you advise me of your complaints number or email please do not tell me to call on 03454541111 as this number is a waste of time and effort but I would like to make a formal complaint with the view of terminating my contract due to your incompetent service
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Sam Sparrow (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia service down in CT10 area, loads of people reporting this on social media etc but service status says it is fine. Can you please look into this ASAP?!
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Magic Ice (@MagicIce) reported from Ramsgate, EnglandDoes anyone else on @virginmedia still geting internet outages and issues???
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Sam Sparrow 🇪🇺 (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia I am extremely unhappy broadband been down since 1.15pm. Booked an engineer. This has been cancelled with no explanation. Can’t book another. Service status says it’s fine but many others online in CT10 says there is an area issue. First person on phone hung up.
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Neil 🇺🇦🇺🇦🇺🇦 (@monkey1959neil) reported from Whitfield, England@virginmedia No thanks ,it's just how I hear from people about your customer service
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Terry Jordan (@terryjordan38) reported from Margate, England@virginmedia Do you actually have a customer service department
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Sam Sparrow (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia I would suggest then that the service status should be updated to reflect that situation.
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Cary Wright (@CaryAWright) reported from Margate, England@virginmedia @Dan13lBurk3 I spoke to tour customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Pinner (@JamiePinner) reported@entrustTMF @virginmedia Mine too. Was super slow and now when turn on and off just flashes green. That similar? I’m in London
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Joel Sheppard (@joelshepp) reported@virginmedia @bobbyfriction Don't send a private message Bobby - have the conversation in the public domain so every current and potential customer can see how useless Virgin Media are.
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Martinayres65@outloo (@Martinayres65o1) reported@virginmedia when are you going to fix our broadband. We have been without broadband for 6 days now. My partner offers online psychotherapy support for people with blood cancers and has had to cancel appointments because of this.
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Cameron Conner (@RadioCammy) reported@virginmedia hi I’d like to lodge a complaint about your shocking customer service how do I do this ?
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rhonda yates (@rhotes) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_View offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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PMAC (@BigPaul91) reportedHad 3 @virginmedia engineers round in the last 7 days (for the most part good people no blame) but my broadband is still broken. The Mythical network team will get to me when they get to me … I’ll be off then to a new provider who gives a ****.
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Flip Flop (@flop_flip60295) reported@virginmedia getting 100mb a second on your gigabyte package and was told there was issues. Was escalated to the complaints team who advised nothing is wrong! Shocking customer service even when it was acknowledged its nowhere near what im paying for
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Robert Taylor (@rabtaylor1981) reported@virginmedia any idea why it has to be so difficult to actually speak to anyone? Both TV boxes no longer work right, received an email saying a new box was coming but only got a remote for a box I don't even have! Can anyone help??
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BigF (@Bigg_F_) reported@virginmedia Yes. Eventually got through via chat to a real person. They advised a factory reset of hub which is a complete pain to set back up and it made no difference. Engineer arranged to come today. I also raised a formal complaint. Mysteriously it’s working two hours later.
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Emma Thompson (@emmathompy) reported@virginmedia I'm trying so hard to log in and see what TV and broadband package deals you can offer me but I'm in a cycle of linking to my o2 account and then a transfer link coming through and doing nothing! How can I fix this?