Virgin Media Outage Report in Herne Bay, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Herne Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Herne Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Herne Bay, Kent, England
The most recent Virgin Media outage reports came from the following cities: Faversham and Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Faversham |
Internet | |
| Margate |
Wi-fi | |
| Margate |
TV | |
| Margate |
Internet | |
| Herne Bay |
Internet | |
| Margate |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Herne Bay, England
Latest outage, problems and issue reports in Herne Bay and nearby locations:
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @1sthappysodme @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I’m ok for a bit then try to get up or bend down a d then it’s ago y, think it’s more like a trapped nerve but been over a week now 😭
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@1sthappysodme @capiegirl @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I used one of them after birth of my first born as terrible complications, I went home with a walking stick after 2 weeks, I was 27
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Andy Nicoll
(@andeenic) reported
from
Margate, England
Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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Dan Knowlton
(@dknowlton1) reported
from
Acol, England
😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Bob Eager Eur Ing #FBPE 🇪🇺 🇪🇺 🖤 #RejoinEU
(@rde42) reported
from
Herne Bay, England
@AgiBergman @JolyonMaugham @virginmedia They are both awful at customer service.
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Hello, thank you for your quick reply. If i search via postcode it states there is a broadband issue but if i use my app it just states a tv issue. Have try rebooting twice and issue has stayed.
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James Green
(@jimmygreen83) reported
from
Margate, England
Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia It’s the same problem we always have with your WiFi, it’s patchy at best. Even when I’m standing next to the box
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Issue via postcode has now gone back to green but my router is still green. Cheers
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia can you please give me a way to contact you. You are charging my elderly Uncle for a mobile he’s never approved. For years. I can’t get through the line cuts me off. This is not acceptable
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James Green
(@jimmygreen83) reported
from
Margate, England
Hi @virginmedia my internet has gone down in my house, it has been like it for about 2 hours now. I have the hub3, baselight is staying green, wifi light is staying green and the internet arrows are flashing green. Help please. Have turned off and on, didn't work.
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Terry Jordan
(@terryjordan38) reported
from
Margate, England
@virginmedia Do you actually have a customer service department
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Andy Nicoll
(@andeenic) reported
from
Margate, England
@virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia Hello again. Your WiFi is playing up again. Same problem as before, intermittent signal regardless of where in the house. Booster most likely needed. The ‘contact us’ option of your WiFi-tester app is also not working.
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @Janeopot @henriettak @mansellmum @1sthappysodme @Adrienne65 @owlbird @SkyIreland @virginmedia Boring weekend but then Francesca had ambulance sent to her yesterday as reacted to eggs, severe allergy. I was a wreck, but she’s ok now. Poor Sophie had to deal with this alone 😰
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia He has a letter as a review. So we need to speak to someone to cancel it. He’s being charged each month according to this letter. Goodness knows how long for.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hilary Steel
(@HilaryJSteel) reported
@virginmedia I don’t they hang up. I’ve not given the number to ANYONE. Our street has just gone live with Virgin, it’s never been great since mine was installed. Tv freezes after pressing pause..surely this can’t be normal. I called CS but was so frustrated at not being listened to...
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muhstapha ✊🏽✊🏾✊🏿
(@Muhstapha) reported
@virginmedia hi I have had internet issues and your I’ve been on the phone for 2 hours and no one has responded. I need my internet to be fixed and an engineer to attend my address
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john hawkins
(@johnhaw21044412) reported
@virginmedia Yet again being overcharged every month by £10 yet you won't do anything about so I'm going back to sky, also overcharging other friends and family too I here with your internet keep going down as well! Absolutely shocking
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Carlie
(@carliehammond7) reported
@virginmedia This was posted this morning.. I have come in from work and again we have no WiFi. Error code (W02)This is not good. Can I please ask someone to look Into this ASAP.. postal code RM14 area. Hopefully the lack of service will be discounted on next months bill?
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terry
(@onthesnaffle) reported
@virginmedia So what use are yous on here then? Your support team lied to me about being in contract when I 100% wasn't, **** themselves as soon as I asked for a copy of the call recording and blind transfered me through to the retention team who signed me up to a more expensive deal.
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Deemers
(@DeemersPaul) reported
@virginmedia I am moving in to an area you don’t service. When I cancelled I was given a final figure over the phone, the bill now includes £49 extra charges. Nobody will tell me what these are, I can not wait an hour to speak to someone & because I’ve left you i can’t access my account
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Alice Harmer
(@Aliceharmer13) reported
I keep getting fobbed off by @virginmedia bot, I’m trying to get my TiVo box changed to V6 because it’s not compatible with Amazon prime. Please someone help me
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Katie Brunt
(@lostintheplot) reported
@virginmedia We’ve had probs for over a month now. Ive been trying to get help via your text bot but am never given enough time to reply; am perpetually in a queue. Can you send us a new box?
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Neil Murray
(@NeilMurrayHD) reported
@virginmedia Status says no issues with broadband. All people on my street disconnected since 10am can you contact engineer?
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Kayakmoose
(@KayakmooseF) reported
@virginmedia Why are you so slow at giving money back after your mistake. 4th promise of refund of £80 back to my virgin account has not been done. Shocked ? Not at all. This is nothing new with this company.