Virgin Media Outage Report in Herne Bay, Kent, England

Problems in the last 24 hours in Herne Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Herne Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Community Discussion

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Virgin Media Issues Reports Near Herne Bay, England

Latest outage, problems and issue reports in Herne Bay and nearby locations:

• 
  Caggy  (@drinkdevil40) reported 41 seconds ago from Herne Bay, England

  @capiegirl @1sthappysodme @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I’m ok for a bit then try to get up or bend down a d then it’s ago y, think it’s more like a trapped nerve but been over a week now 😭

• 
  Andy Nicoll (@andeenic) reported 2 minutes ago from Margate, England

  @virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f

• 
  Andy Nicoll (@andeenic) reported 3 minutes ago from Margate, England

  Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent

• 
  Cary Wright (@CaryAWright) reported 8 minutes ago from Margate, England

  @virginmedia @Dan13lBurk3 I spoke to tour customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!!

• 
  Sheradon Dublin (@sheradondublin) reported 9 minutes ago from Margate, England

  @virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.

• 
  James Green (@jimmygreen83) reported 13 minutes ago from Margate, England

  Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon

• 
  Nigel Hudson (@nghudson) reported 14 minutes ago from Preston, England

  @Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬

• 
  Cary Wright (@CaryAWright) reported 20 minutes ago from Margate, England

  @virginmedia @Dan13lBurk3 I spoke to your customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!! I’ve now got to drive to London and work through the night! Appalling!

• 
  Dan Knowlton (@dknowlton1) reported 23 minutes ago from Acol, England

  😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀

• 
  Margate Jack (@Jackd_cpfc) reported 24 minutes ago from Margate, England

  @money4nuffin @virginmedia This is the 1st issue I’ve had with them in fairness and not happy with the way they are handling it. Other than screen shots of other peoples phones I’ve had no updates

• 
  Sheradon Dublin (@sheradondublin) reported 24 minutes ago from Margate, England

  Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.

• 
  Cary Wright (@CaryAWright) reported 30 minutes ago from Margate, England

  @virginmedia not had internet, for 24 hours. I spoke to customer services at 18:00 who “guaranteed it would be fixed by 21:25” I checked this 3 times as, at that point, I could arrange alternatives to finish work for Xmas. Now I can’t and still have no internet. Appalling!

• 
  Al's Adventures (@als_adventures) reported 31 minutes ago from Chestfield, England

  @virginmedia can you please give me a way to contact you. You are charging my elderly Uncle for a mobile he’s never approved. For years. I can’t get through the line cuts me off. This is not acceptable

• 
  Caggy  (@drinkdevil40) reported 31 minutes ago from Herne Bay, England

  @capiegirl @Janeopot @henriettak @mansellmum @1sthappysodme @Adrienne65 @owlbird @SkyIreland @virginmedia Boring weekend but then Francesca had ambulance sent to her yesterday as reacted to eggs, severe allergy. I was a wreck, but she’s ok now. Poor Sophie had to deal with this alone 😰

• 
  Sheradon Dublin (@sheradondublin) reported 41 minutes ago from Margate, England

  Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡

• 
  Bob Eager Eur Ing #FBPE 🇪🇺 🇪🇺 🖤 #RejoinEU (@rde42) reported 44 minutes ago from Herne Bay, England

  @AgiBergman @JolyonMaugham @virginmedia They are both awful at customer service.

• 
  Bob Voyage (@bobvoyage) reported 46 minutes ago from Margate, England

  @virginmedia if you think I am going to be talking to my family over Christmas while my WiFi is down, you can think again. Get the engineer out here or I'm sending you shite in the post daily.

• 
  James Green (@jimmygreen83) reported 46 minutes ago from Margate, England

  @virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.

• 
  Caggy  (@drinkdevil40) reported 52 minutes ago from Herne Bay, England

  @1sthappysodme @capiegirl @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I used one of them after birth of my first born as terrible complications, I went home with a walking stick after 2 weeks, I was 27

• 
  Al's Adventures (@als_adventures) reported 54 minutes ago from Chestfield, England

  @virginmedia He has a letter as a review. So we need to speak to someone to cancel it. He’s being charged each month according to this letter. Goodness knows how long for.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  YUK FUN (@YUKFUNWOW) reported 6 minutes ago

  @virginmedia That’s all it says, is that not how it should look? Never done a traceroute before sorry

• 
  Anupam Mishra (@anupam3m) reported 7 minutes ago

  @virginmedia your customer service sucks. 3 hours in call since morning and your representative’s are just clueless.Sad state what kind of customer service is this, when for a simple cancel request a customer has to struggle so much.

• 
  DJG (@DJG121) reported 9 minutes ago

  @virginmedia No just can not login

• 
  Twinmumplusone (@Mumab6) reported 9 minutes ago

  @virginmedia My phone never ever plugged into the hub. I was told it needed to be updated or it wouldn’t work. So the man done it and it’s not worked since. I won’t be paying the bill why pay line rental for something I cannot use even incoming calls and don’t work

• 
  🏴‍☠️Laura-Lee Bolger🏴‍☠️🍀 (@LouLouB40) reported 9 minutes ago

  @virginmedia Virgin, sent me a new Valerie. Seriously, we should be able to cover our living area with Wifi! Your phone agents always tell us that it's our fault! But, I managed to get a technician and he saw how bad the internet was at mine. And, he changed my Valerie again!

• 
  Jade Waring (Brock) (@jade243) reported 10 minutes ago

  @virginmedia @Johnt_gore Lol, customer has to call supplier to speak to someone when supplier couldn’t be bothered to and just sent an email.

• 
  Rod Cole (@rodcoleUK) reported 11 minutes ago

  Struggling to find the words to express my frustration with @virginmedia they are charging me double their advertised price that they give to new customers... to even get close... they want to charge me an activation fee... for a service that I already have #ripoff #broadband

• 
  Kim (@elvirawynter) reported 12 minutes ago

  @virginmedia Connection on both wired and wireless has been yo-yoing for close to 30 minutes in the FK4 area. Online says no issue with local service. Hub has been rebooted as well. Any advice? I'm not the account holder so I'm not sure if your team will talk to me via phone.

• 
  becky edwards (@Beccaedwards29) reported 12 minutes ago

  @virginmedia your service is terrible no Internet constantly off and on rebooted the hub still same says no problems in my area cant get though when ring sort it out

• 
  DJG (@DJG121) reported 13 minutes ago

  @virginmedia We are in ox262ng and I can not sign in keep asking for password and it does not connect