Virgin Media Outage Report in Herne Bay, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Herne Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Herne Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 16: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Herne Bay, Kent, England
The most recent Virgin Media outage reports came from the following cities: Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Margate |
TV | |
| Faversham |
Wi-fi | |
| Margate |
||
| Margate |
Internet | |
| Faversham |
Internet | |
| Margate |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Herne Bay, England
Latest outage, problems and issue reports in Herne Bay and nearby locations:
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@1sthappysodme @capiegirl @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I used one of them after birth of my first born as terrible complications, I went home with a walking stick after 2 weeks, I was 27
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia Hello again. Your WiFi is playing up again. Same problem as before, intermittent signal regardless of where in the house. Booster most likely needed. The ‘contact us’ option of your WiFi-tester app is also not working.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.
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Bob Eager Eur Ing #FBPE 🇪🇺 🇪🇺 🖤 #RejoinEU
(@rde42) reported
from
Herne Bay, England
@AgiBergman @JolyonMaugham @virginmedia They are both awful at customer service.
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Dan Knowlton
(@dknowlton1) reported
from
Acol, England
😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @Janeopot @henriettak @mansellmum @1sthappysodme @Adrienne65 @owlbird @SkyIreland @virginmedia Boring weekend but then Francesca had ambulance sent to her yesterday as reacted to eggs, severe allergy. I was a wreck, but she’s ok now. Poor Sophie had to deal with this alone 😰
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Terry Jordan
(@terryjordan38) reported
from
Margate, England
@virginmedia Do you actually have a customer service department
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Andy Nicoll
(@andeenic) reported
from
Margate, England
@virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.
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Nigel Hudson
(@nghudson) reported
from
Preston, England
@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia can you please give me a way to contact you. You are charging my elderly Uncle for a mobile he’s never approved. For years. I can’t get through the line cuts me off. This is not acceptable
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡
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James Green
(@jimmygreen83) reported
from
Margate, England
Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Hello, thank you for your quick reply. If i search via postcode it states there is a broadband issue but if i use my app it just states a tv issue. Have try rebooting twice and issue has stayed.
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James Green
(@jimmygreen83) reported
from
Margate, England
Hi @virginmedia my internet has gone down in my house, it has been like it for about 2 hours now. I have the hub3, baselight is staying green, wifi light is staying green and the internet arrows are flashing green. Help please. Have turned off and on, didn't work.
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia He has a letter as a review. So we need to speak to someone to cancel it. He’s being charged each month according to this letter. Goodness knows how long for.
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Andy Nicoll
(@andeenic) reported
from
Margate, England
Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Issue via postcode has now gone back to green but my router is still green. Cheers
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @1sthappysodme @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I’m ok for a bit then try to get up or bend down a d then it’s ago y, think it’s more like a trapped nerve but been over a week now 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Earth Extremities
(@Earth_Extreme) reported
@virginmedia The service status update says: There's a broadband issue. We hope to fix this by 22 February at 15:00. 15:00 hrs turnaround is ridiculous to be honest as so many are working from home and are unable to do their work.
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Carl
(@CP4573t5i543) reported
@virginmedia @Fifakill_ What you have outages every night at midnight? You'd think you'd notice that yourself and fix it?
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Prasad G
(@g65432100) reported
@virginmedia I do not want old package or any other package, All I want to go back to old contact (which is due to expire in March) so, I have choices. Snake oil sales and rude after sales support is something decent people would like to avoid! All started with asking why fee jumped up!
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Rod Whiting
(@rodwhiting) reported
@virginmedia Think so. I’m calling complaints now to see if that’s any better. I just want to set up my account properly so I can use the app. The problem arose because I registered the account before installation so I’m a non-customer but when I try and re-register I’m already registered!
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Kirsty
(@GeordieK1r5ty) reported
@virginmedia how do I report a data protection issue?
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Gigi
(@Gigi04498012) reported
Been with @virginmedia for 6 years, asked for a extension until this Friday as struggling and won’t help
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Stacey Mason
(@supermissstacey) reported
@RedSupremeMUFC @virginmedia I feel your pain! I’m experiencing this unacceptable TV service now! 2 years since your post & no improvement 🤯 too many issues watching recordings that I switch to my iPad or fire stick, now waiting for techie & I hope he has a TiVo box for me 😬
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Rod Whiting
(@rodwhiting) reported
@virginmedia Sorry, should have been clearer: it doesn’t recognise me as a customer according to agents who can see I’m a customer but can’t fix it. I can’t remember the password so try the forgotten password but it says I need to call agent…and round and round we go.
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Stacey Mason
(@supermissstacey) reported
@virginmedia Yes & I’ve requested to revert to V6/TiVo, as the V360 service doesn’t meet my needs. I want to record & watch tv, NOT stream. Called this morning, kindly advised to reboot - lost ALL my recordings & planned recordings 😫😤 …
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Anna Chan
(@Thechan89) reported
@virginmedia hi team, we seem to be having issues with our internet in SE25 4RY. The service check says everything is fine, but it’s been down for atleast 30mins. How’s best to report this?