Virgin Media

Virgin Media Outage Report in Herne Bay, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Herne Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Herne Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Herne Bay, Kent, England 12/12/2024 01:25

December 12: Problems at Virgin Media

Virgin Media is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Herne Bay, Kent, England

The most recent Virgin Media outage reports came from the following cities: Margate.

Loading map, please wait...
City Problem Type Report Time
United KingdomMargate Total Blackout
United KingdomMargate Internet
United KingdomMargate Internet
United KingdomMargate Internet
United KingdomMargate TV
United KingdomCanterbury Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Herne Bay, England

Latest outage, problems and issue reports in Herne Bay and nearby locations:

  • drinkdevil40 Caggy  (@drinkdevil40) reported from Herne Bay, England

    @capiegirl @1sthappysodme @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I’m ok for a bit then try to get up or bend down a d then it’s ago y, think it’s more like a trapped nerve but been over a week now 😭

  • jimmygreen83 James Green (@jimmygreen83) reported from Margate, England

    @virginmedia Hello, thank you for your quick reply. If i search via postcode it states there is a broadband issue but if i use my app it just states a tv issue. Have try rebooting twice and issue has stayed.

  • andeenic Andy Nicoll (@andeenic) reported from Margate, England

    @virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f

  • als_adventures Al's Adventures (@als_adventures) reported from Chestfield, England

    @virginmedia can you please give me a way to contact you. You are charging my elderly Uncle for a mobile he’s never approved. For years. I can’t get through the line cuts me off. This is not acceptable

  • drinkdevil40 Caggy  (@drinkdevil40) reported from Herne Bay, England

    @1sthappysodme @capiegirl @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I used one of them after birth of my first born as terrible complications, I went home with a walking stick after 2 weeks, I was 27

  • sheradondublin Sheradon Dublin (@sheradondublin) reported from Margate, England

    @virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.

  • Jackd_cpfc Margate Jack (@Jackd_cpfc) reported from Margate, England

    @money4nuffin @virginmedia This is the 1st issue I’ve had with them in fairness and not happy with the way they are handling it. Other than screen shots of other peoples phones I’ve had no updates

  • als_adventures Al's Adventures (@als_adventures) reported from Chestfield, England

    @virginmedia He has a letter as a review. So we need to speak to someone to cancel it. He’s being charged each month according to this letter. Goodness knows how long for.

  • jimmygreen83 James Green (@jimmygreen83) reported from Margate, England

    @virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.

  • jimmygreen83 James Green (@jimmygreen83) reported from Margate, England

    Hi @virginmedia my internet has gone down in my house, it has been like it for about 2 hours now. I have the hub3, baselight is staying green, wifi light is staying green and the internet arrows are flashing green. Help please. Have turned off and on, didn't work.

  • bobvoyage Bob Voyage (@bobvoyage) reported from Margate, England

    @virginmedia if you think I am going to be talking to my family over Christmas while my WiFi is down, you can think again. Get the engineer out here or I'm sending you shite in the post daily.

  • sheradondublin Sheradon Dublin (@sheradondublin) reported from Margate, England

    Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡

  • andeenic Andy Nicoll (@andeenic) reported from Margate, England

    Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent

  • drinkdevil40 Caggy  (@drinkdevil40) reported from Herne Bay, England

    @capiegirl @Janeopot @henriettak @mansellmum @1sthappysodme @Adrienne65 @owlbird @SkyIreland @virginmedia Boring weekend but then Francesca had ambulance sent to her yesterday as reacted to eggs, severe allergy. I was a wreck, but she’s ok now. Poor Sophie had to deal with this alone 😰

  • rde42 Bob Eager Eur Ing #FBPE 🇪🇺 🇪🇺 🖤 #RejoinEU (@rde42) reported from Herne Bay, England

    @AgiBergman @JolyonMaugham @virginmedia They are both awful at customer service.

  • dknowlton1 Dan Knowlton (@dknowlton1) reported from Acol, England

    😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀

  • sheradondublin Sheradon Dublin (@sheradondublin) reported from Margate, England

    Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.

  • jimmygreen83 James Green (@jimmygreen83) reported from Margate, England

    @virginmedia Issue via postcode has now gone back to green but my router is still green. Cheers

  • jimmygreen83 James Green (@jimmygreen83) reported from Margate, England

    Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon

  • nghudson Nigel Hudson (@nghudson) reported from Preston, England

    @Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KirstySig Kirsty Bellis (@KirstySig) reported

    Absolutely appalled by the service from @virginmobile @virginmedia. Called yesterday with PAC code to switch my number. Was told it would be done today. It wasn't. Called again and the person I spoke to couldn't have cared less. #virginmobile #VirginMedia #customerdoesntmatter

  • MickWeston1 MickX (@MickWeston1) reported

    @virginmedia That isn't strictly true. I just spoke to your customer services and was told that many people, me included, are still without TV services and we would have to wait until it is hopefully fixed by tomorrow

  • wuunce DGA #FBPE (@wuunce) reported

    @virginmedia my whole road has no broadband, your area status says no issues and you are telling people people in the road that the issue is just with them. Completely dishonest and utterly dreadful service - again.

  • h01322 JRSims (@h01322) reported

    @virginmedia been on hold for nearly 90 minutes trying to cancel our account with you following your disastrous customer service. After 15 years with Virgin here we come @SkyUK

  • tezcooke Terry Cooke (@tezcooke) reported

    @virginmedia Ok thank you. Assume you will automatically credit us for a days lack of service ?

  • spanners6 Anna rice (@spanners6) reported

    @virginmedia Not sure he wasn’t bothered tbh, we tried a few things to fix then he said it will be fixed soon !!! 5 weeks now

  • geoffreyhc1960 Geoffrey Connor (@geoffreyhc1960) reported

    @GrahamBlundell2 @virginmedia I never had a problem when I was with them previously but of course experiences will vary

  • TomMumby Tom (@TomMumby) reported

    @virginmedia Second day as a virgin media tv customer, only four basic channels, the fault has been referred to your fault mgt team, who will aim to resolve within 5 working days! It’s not good enough, better be a reduction in my bill, I’m not paying for a service not received!

  • scot_indy 😷 PLEASE Wear a mask and save a life! (@scot_indy) reported

    @virginmedia TV360 delivered yesterday - I know you had major issues but 24 hours later we still have zero access and just get texts telling us an engineer is booked? Confused doesn’t cover it - HELP !

  • Mikeinglis3 Michael Inglis (@Mikeinglis3) reported

    @virginmedia By stating services have resumed, by false advertising quality. By breaking promiseses time after time. Do not call me by my first name either. Virgin media forfeited that right through years of chappy treatment. Trust me. Looking to cancel for good now