Virgin Media

Virgin Media Outage Report in Herne Bay, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Herne Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Herne Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Herne Bay, Kent, England 12/15/2024 12:15

December 15: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Herne Bay, Kent, England

The most recent Virgin Media outage reports came from the following cities: Margate.

Loading map, please wait...
City Problem Type Report Time
United KingdomMargate Total Blackout
United KingdomMargate Internet
United KingdomMargate Internet
United KingdomMargate Internet
United KingdomMargate TV
United KingdomCanterbury Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Herne Bay, England

Latest outage, problems and issue reports in Herne Bay and nearby locations:

  • als_adventures Al's Adventures (@als_adventures) reported from Chestfield, England

    @virginmedia He has a letter as a review. So we need to speak to someone to cancel it. He’s being charged each month according to this letter. Goodness knows how long for.

  • longDODGEsilver Ryan Conroy (@longDODGEsilver) reported from Margate, England

    @virginmedia what the problem with the broadband and TV in CT area. There's no info and our internet has been down since nice 1am on the 23rd. I'm out of contract 👋👋👋👋

  • sheradondublin Sheradon Dublin (@sheradondublin) reported from Margate, England

    Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡

  • jimmygreen83 James Green (@jimmygreen83) reported from Margate, England

    @virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.

  • CaryAWright Cary Wright (@CaryAWright) reported from Margate, England

    @virginmedia @Dan13lBurk3 I spoke to your customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!! I’ve now got to drive to London and work through the night! Appalling!

  • als_adventures Al's Adventures (@als_adventures) reported from Chestfield, England

    @virginmedia can you please give me a way to contact you. You are charging my elderly Uncle for a mobile he’s never approved. For years. I can’t get through the line cuts me off. This is not acceptable

  • bobvoyage Bob Voyage (@bobvoyage) reported from Margate, England

    @virginmedia if you think I am going to be talking to my family over Christmas while my WiFi is down, you can think again. Get the engineer out here or I'm sending you shite in the post daily.

  • nghudson Nigel Hudson (@nghudson) reported from Preston, England

    @Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬

  • drinkdevil40 Caggy  (@drinkdevil40) reported from Herne Bay, England

    @1sthappysodme @capiegirl @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I used one of them after birth of my first born as terrible complications, I went home with a walking stick after 2 weeks, I was 27

  • sheradondublin Sheradon Dublin (@sheradondublin) reported from Margate, England

    Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.

  • CaryAWright Cary Wright (@CaryAWright) reported from Margate, England

    @virginmedia not had internet, for 24 hours. I spoke to customer services at 18:00 who “guaranteed it would be fixed by 21:25” I checked this 3 times as, at that point, I could arrange alternatives to finish work for Xmas. Now I can’t and still have no internet. Appalling!

  • andeenic Andy Nicoll (@andeenic) reported from Margate, England

    @virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f

  • drinkdevil40 Caggy  (@drinkdevil40) reported from Herne Bay, England

    @capiegirl @Janeopot @henriettak @mansellmum @1sthappysodme @Adrienne65 @owlbird @SkyIreland @virginmedia Boring weekend but then Francesca had ambulance sent to her yesterday as reacted to eggs, severe allergy. I was a wreck, but she’s ok now. Poor Sophie had to deal with this alone 😰

  • sheradondublin Sheradon Dublin (@sheradondublin) reported from Margate, England

    @virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.

  • rde42 Bob Eager Eur Ing #FBPE 🇪🇺 🇪🇺 🖤 #RejoinEU (@rde42) reported from Herne Bay, England

    @AgiBergman @JolyonMaugham @virginmedia They are both awful at customer service.

  • andeenic Andy Nicoll (@andeenic) reported from Margate, England

    Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent

  • JoTreCanterbury JannerJo 🦠💉💥 (@JoTreCanterbury) reported from Canterbury, England

    @tryingattimes @virginmedia 100% correct took ages to cancel my 80yo mum's service when my dad got vascular dementia. They sent me all sorts of patronising messages on here. All designed to extract money from vulnerable people. STEER WELL CLEAR!

  • CaryAWright Cary Wright (@CaryAWright) reported from Margate, England

    @Dan13lBurk3 @virginmedia My neighbour has spoken to Customer Service too, who have informed him that it will not be fixed until the 28th!!!

  • Jackd_cpfc Margate Jack (@Jackd_cpfc) reported from Margate, England

    @money4nuffin @virginmedia This is the 1st issue I’ve had with them in fairness and not happy with the way they are handling it. Other than screen shots of other peoples phones I’ve had no updates

  • CaryAWright Cary Wright (@CaryAWright) reported from Margate, England

    @virginmedia @Dan13lBurk3 I spoke to tour customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • neil_thompson Neil Thompson (@neil_thompson) reported

    @virginmedia can you check is there's an issue in TS19 7rg? Neither me nor my wife can get a stable connection...seems to be lagging badly.

  • Kevaru1974 Kevin (@Kevaru1974) reported

    @virginmedia Yes the point is how can it go up £50 and then go back down to £2 less

  • Liddy_GaGa claire liddy (@Liddy_GaGa) reported

    @virginmedia But I don’t have a new provider I just want to cancel the contract

  • UnisonDave Dave Watson (@UnisonDave) reported

    @virginmedia have devised a whole array of ways to drive customers mad. A complaints system that sends you around in circles to systems that don’t work. You can’t speak to a real person but there are plenty of staff to make unwanted sales calls. Massive fail!

  • edbowski Stuart Edwards 🇺🇦🇺🇦🇺🇦 (@edbowski) reported

    @virginmedia Been there, done that. Reset the box blah blah blah. Your service this past 5 days has been appalling. Ranging from slow to no speed. But your handy website tells me there is no issue. Getting sick of this.

  • alexaarrose alexa 🦇 (@alexaarrose) reported

    @virginmedia @LondoSpark I have the same problem. 3G almost everywhere and yet there’s a 5g mast outside my work. Been awful signal the past month

  • dj_currie David James Currie (@dj_currie) reported

    @virginmedia I don't have an online account, I'm not a virgin customer. I was thinking of switching so had a look at your website and been bombarded with calls ever since!

  • TaliTheTiger Lesley Godwin (@TaliTheTiger) reported

    @richardbranson Can you please teach your Virgin call centre staff some manners. They three times a week despite having no virgin media, tell them this, and they hang up with no apology. For a big brand, you shouldn’t need all the cold calling!

  • neil_thompson Neil Thompson (@neil_thompson) reported

    @virginmedia Cheers guys, you really need to update your online checker... It always says there's no issue.

  • MookieDog Nick Woods (@MookieDog) reported

    @virginmedia It’s ok. Just found the adapter you guys sent me, I filed it away as I haven’t used a landline for 10 years. I’ll post it out to my folks. Thanks for your help today.