Virgin Media Outage Report in Herne Bay, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Herne Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Herne Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Herne Bay, Kent, England
The most recent Virgin Media outage reports came from the following cities: Faversham and Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Faversham |
Wi-fi | |
| Margate |
||
| Margate |
Internet | |
| Faversham |
Internet | |
| Margate |
Wi-fi | |
| Margate |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Herne Bay, England
Latest outage, problems and issue reports in Herne Bay and nearby locations:
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Hello, thank you for your quick reply. If i search via postcode it states there is a broadband issue but if i use my app it just states a tv issue. Have try rebooting twice and issue has stayed.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia Hello again. Your WiFi is playing up again. Same problem as before, intermittent signal regardless of where in the house. Booster most likely needed. The ‘contact us’ option of your WiFi-tester app is also not working.
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@1sthappysodme @capiegirl @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I used one of them after birth of my first born as terrible complications, I went home with a walking stick after 2 weeks, I was 27
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James Green
(@jimmygreen83) reported
from
Margate, England
Hi @virginmedia my internet has gone down in my house, it has been like it for about 2 hours now. I have the hub3, baselight is staying green, wifi light is staying green and the internet arrows are flashing green. Help please. Have turned off and on, didn't work.
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @Janeopot @henriettak @mansellmum @1sthappysodme @Adrienne65 @owlbird @SkyIreland @virginmedia Boring weekend but then Francesca had ambulance sent to her yesterday as reacted to eggs, severe allergy. I was a wreck, but she’s ok now. Poor Sophie had to deal with this alone 😰
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia He has a letter as a review. So we need to speak to someone to cancel it. He’s being charged each month according to this letter. Goodness knows how long for.
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Andy Nicoll
(@andeenic) reported
from
Margate, England
@virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f
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Andy Nicoll
(@andeenic) reported
from
Margate, England
Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia can you please give me a way to contact you. You are charging my elderly Uncle for a mobile he’s never approved. For years. I can’t get through the line cuts me off. This is not acceptable
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia It’s the same problem we always have with your WiFi, it’s patchy at best. Even when I’m standing next to the box
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Dan Knowlton
(@dknowlton1) reported
from
Acol, England
😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡
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James Green
(@jimmygreen83) reported
from
Margate, England
Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Issue via postcode has now gone back to green but my router is still green. Cheers
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.
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Terry Jordan
(@terryjordan38) reported
from
Margate, England
@virginmedia Do you actually have a customer service department
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @1sthappysodme @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I’m ok for a bit then try to get up or bend down a d then it’s ago y, think it’s more like a trapped nerve but been over a week now 😭
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Bob Eager Eur Ing #FBPE 🇪🇺 🇪🇺 🖤 #RejoinEU
(@rde42) reported
from
Herne Bay, England
@AgiBergman @JolyonMaugham @virginmedia They are both awful at customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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StuN UK
(@StuN_UK) reported
@virginmedia Thank you, fortunately I had the mob number of the engineer who resolved the problem on Sat. He came over after finishing the job he was on & with another engineer, respliced the cable again. That is absolutely going above & beyond. Incredible service. Can’t praise him enough 👏
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Karen L
(@yecalk) reported
@virginmedia I would like someone to help me with this but I was told there is no way for me to log an official complaint?
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Stu Prescott
(@sprescott16) reported
@virginmedia your intimidation tactics are disgusting, not once have you tried to call me to discuss this alleged unpaid bill, neither your disconnection team or billing team cannot help, how is that possible?!
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Stu Prescott
(@sprescott16) reported
@virginmedia unacceptable that you’re threatening to send debt collectors to my home for an alleged unpaid bill of £26.02 I don’t owe you anything YOU OWE ME at least 2 months line rental after you failed to cancel the account, your disconnection team are now passing the buck
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Chloe Williams
(@ChloeLJW) reported
@virginmedia our Internet has just gone down in Tonbridge kent. Is there an area fault?
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Kyle F
(@itskyleflamson) reported
8 times now in 15 minutes my internet has dropped out. @vmbusinesshelp #VirginMedia is absolutely crap. I advise any new customer looking to join #VM to go somewhere else. They are seriously incompetent.
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Karen L
(@yecalk) reported
@virginmedia Doesn’t surprise me. Tomorrow never comes with you lot. I’ve been getting told that for two weeks trying to get answers as to why you re contracted a dying mans package.
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Candace SERIOUSLY ANNOYING Kendall
(@candace_tg_k) reported
@virginmedia No, on the phone, on 1 March, 3 March, 4 March when I terminated. Having had no callback, I raised a further complaint through the Web form recently. My husband is the account holder but I am dealing with it, on Mondays or Thursdays, when I am currently not working.
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Kaibong Deity
(@iambongy13) reported
@virginmedia Internet connection down in my area. Phone line says off until 0145!. Thats 9 hours. Missus has a zoom class tonight, I assume you won't be refunding that?.
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Clive
(@Marrazzo123) reported
@MonaP34 @jimconey Dreadful customer service. But they do nothing to improve. Couldn't careless. Awful experience. Take Your money and run. @virginmedia