Virgin Media Outage Report in Herne Bay, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Herne Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Herne Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Herne Bay, Kent, England
The most recent Virgin Media outage reports came from the following cities: Margate and Faversham.
| City | Problem Type | Report Time |
|---|---|---|
 Margate |
Internet | |
| Faversham |
Internet | |
| Margate |
Wi-fi | |
| Margate |
TV | |
| Margate |
Internet | |
| Herne Bay |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Herne Bay, England
Latest outage, problems and issue reports in Herne Bay and nearby locations:
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Cary Wright
(@CaryAWright) reported
from
Margate, England
@virginmedia @Dan13lBurk3 I spoke to tour customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!!
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Bob Voyage
(@bobvoyage) reported
from
Margate, England
@virginmedia if you think I am going to be talking to my family over Christmas while my WiFi is down, you can think again. Get the engineer out here or I'm sending you shite in the post daily.
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Bob Eager Eur Ing #FBPE 🇪🇺 🇪🇺 🖤 #RejoinEU
(@rde42) reported
from
Herne Bay, England
@AgiBergman @JolyonMaugham @virginmedia They are both awful at customer service.
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Andy Nicoll
(@andeenic) reported
from
Margate, England
Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia He has a letter as a review. So we need to speak to someone to cancel it. He’s being charged each month according to this letter. Goodness knows how long for.
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @Janeopot @henriettak @mansellmum @1sthappysodme @Adrienne65 @owlbird @SkyIreland @virginmedia Boring weekend but then Francesca had ambulance sent to her yesterday as reacted to eggs, severe allergy. I was a wreck, but she’s ok now. Poor Sophie had to deal with this alone 😰
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Cary Wright
(@CaryAWright) reported
from
Margate, England
@Dan13lBurk3 @virginmedia My neighbour has spoken to Customer Service too, who have informed him that it will not be fixed until the 28th!!!
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Ryan Conroy
(@longDODGEsilver) reported
from
Margate, England
@virginmedia what the problem with the broadband and TV in CT area. There's no info and our internet has been down since nice 1am on the 23rd. I'm out of contract 👋👋👋👋
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡
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Nigel Hudson
(@nghudson) reported
from
Preston, England
@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.
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Andy Nicoll
(@andeenic) reported
from
Margate, England
@virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f
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Cary Wright
(@CaryAWright) reported
from
Margate, England
@virginmedia @Dan13lBurk3 I spoke to your customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!! I’ve now got to drive to London and work through the night! Appalling!
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia can you please give me a way to contact you. You are charging my elderly Uncle for a mobile he’s never approved. For years. I can’t get through the line cuts me off. This is not acceptable
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Margate Jack
(@Jackd_cpfc) reported
from
Margate, England
@money4nuffin @virginmedia This is the 1st issue I’ve had with them in fairness and not happy with the way they are handling it. Other than screen shots of other peoples phones I’ve had no updates
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JannerJo 🦠💉💥
(@JoTreCanterbury) reported
from
Canterbury, England
@tryingattimes @virginmedia 100% correct took ages to cancel my 80yo mum's service when my dad got vascular dementia. They sent me all sorts of patronising messages on here. All designed to extract money from vulnerable people. STEER WELL CLEAR!
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.
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Cary Wright
(@CaryAWright) reported
from
Margate, England
@virginmedia not had internet, for 24 hours. I spoke to customer services at 18:00 who “guaranteed it would be fixed by 21:25” I checked this 3 times as, at that point, I could arrange alternatives to finish work for Xmas. Now I can’t and still have no internet. Appalling!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Davids
(@MancTotter) reported
@virginmedia Hi can you cut and paste me the same response you have sent to every other customer this morning. I’ve lost half a days work. Cheers.
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Debbie activist blob💙🏳️🌈🏳️⚧️🥾🌄🇺🇦🧜♀️
(@Debzizztweeting) reported
7 days with no mobile signal @O2 @virginmedia may not seem important to you but without mobile signal we can't receive 3D authentication texts, which means we can't bank or shop online.
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James G H Bray
(@JamesGHBray) reported
@virginmedia What caused the issue?
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dave hale
(@potorium) reported
@virginmedia problems putting greed before service quality, training, infrastructure, customer service.
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Bhavesh Mistry
(@Whatamistry4) reported
@virginmedia Service down again?
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MadDawg Tog
(@maddawgphoto) reported
@virginmedia Thanks acknowledging the fault and saving me calling your call centres to go through the troubleshooting steps that would have resulting in booking an engineer to visit despite it being a known issue Saying that, it appears that these outages are happening far too often!
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Amjael
(@amjael) reported
@virginmedia Will we be reimbursed for the service failure?
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Purple Garg
(@GargPurple) reported
KOHLI KA KUTTA ROHIT Rohit has many father's, some says it's Mukesh Ambani some says it's Annat Ambani some says it's Aakash Ambani some says it's vikrant Gupta But deep down we all know the official one are Khaleel ahemad Chameera Nylon #PuncakShopeeBRS #oriele #virginmedia
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Martinelli da Silva Santos Júnior
(@ShaniquaSingh09) reported
@virginmedia Last night around 2am my dog started choking on a bone, I didn’t know what to do so I tried to google it. However Virgin let me down no internet through Wi-Fi and mobile data. My dogs dead now thanks Virgin.#RipVirgin he went out but so did Virgin media apparently.
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Donna Nixon
(@wee_d1983) reported
@gord_1969 @virginmedia National issues apparently