Virgin Media Outage Report in Warden, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Warden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Warden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Warden, Kent, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea and Sittingbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Wi-fi | |
| Southend-on-Sea |
Wi-fi | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
TV | |
| Southend-on-Sea |
||
| Southend-on-Sea |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Warden, England
Latest outage, problems and issue reports in Warden and nearby locations:
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SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
@virginmedia I forgot to screenshot it today.. But yeah it was showing up. Can't seem to get back on the account atm it's like it was down for maintenance. Will try later. Defo something on there though.
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I raised the complaint on 14/7 and I’ve heard nothing
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
@virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
@virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!
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JannerJo 🦠💉💥
(@JoTreCanterbury) reported
from
Canterbury, England
@tryingattimes @virginmedia 100% correct took ages to cancel my 80yo mum's service when my dad got vascular dementia. They sent me all sorts of patronising messages on here. All designed to extract money from vulnerable people. STEER WELL CLEAR!
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
@Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
@MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
. @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify
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SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
@virginmedia They haven’t got through to anyone to cancel it yet?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carol-Anne Sabrina
(@CarolAnneSabrin) reported
@virginmedia I would like to either leave with my mobile number or change my package and I am not getting any help on your app. Please help
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Matt Kinge
(@MattKinge) reported
@virginmedia your service is a absolute joke and the worst I have ever used
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Kev Whitehead 💙
(@kwhitehead2019) reported
@SkyUK I have a order booked for the 7th of May how do I cancel? I have decided not to pay due to your biased football coverage it's disgraceful. If you engineer shows up he will be told to politely go away. @virginmedia any deals going?
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Conflict.
(@CallMeConflict) reported
@TactiCraig @virginmedia Damn dude, that sucks.
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usagelapsed
(@usagelapsed) reported
@virginmedia I’m sorry I thought it explained it all. I’m trying to redoing after my 30 days notice to cancel and now without service at address, as required by the statement on your website. Would have renewed but the call came from a mobile number with an agent with an accent, dodgy perhaps
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Jack McCarthy
(@Jackdmac13) reported
@virginmedia Was okay again but down again now!
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Samantha Carmichael
(@SamanthaCarmic7) reported
@virginmedia How long now ? Been off all day. Not getting the service your being very well paid for. #notgoodenough#whatarewepayingfor. Joke
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Anna Johnston 🇺🇦
(@manvellwriting) reported
@virginmedia We posted this on Thursday. Can you please cancel collection? There is no method to cancel it on the app or my account.
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Anita Lopez
(@AnitaLo88170463) reported
@virginmedia And it is not the WiFi cutting out it's the internet cutting out. It's your phone operative that said it's WiFi issue.!!!
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usagelapsed
(@usagelapsed) reported
@virginmedia So what is virgin going to do to help correct IT’s mistake and the effect it’s had?