Virgin Media Outage Report in Broadstairs, Kent, England
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The latest reports from users having issues in Broadstairs come from postal codes CT10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broadstairs, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broadstairs and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Broadstairs, Kent, England
The most recent Virgin Media outage reports came from the following cities: Broadstairs and Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Broadstairs |
Total Blackout | |
| Margate |
TV | |
| Margate |
||
| Margate |
Internet | |
| Margate |
Wi-fi | |
| Margate |
TV |
Community Discussion
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Virgin Media Issues Reports Near Broadstairs, England
Latest outage, problems and issue reports in Broadstairs and nearby locations:
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Issue via postcode has now gone back to green but my router is still green. Cheers
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Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
I sent a email to @virginmedia on the 15th January, I was given the following Complaint reference: C-150121161 And promised contact within 28 days, by my counting it’s been 2 months.....
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Dan Knowlton
(@dknowlton1) reported
from
Acol, England
😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia I am extremely unhappy broadband been down since 1.15pm. Booked an engineer. This has been cancelled with no explanation. Can’t book another. Service status says it’s fine but many others online in CT10 says there is an area issue. First person on phone hung up.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Hello, thank you for your quick reply. If i search via postcode it states there is a broadband issue but if i use my app it just states a tv issue. Have try rebooting twice and issue has stayed.
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
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Jason Fuller
(@jsfuller75) reported
from
Broadstairs and St. Peters, England
@virginmedia Is there a fix for your customer service as no one seems to want to help me on your messaging service.
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Nigel Hudson
(@nghudson) reported
from
Preston, England
@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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Polly Danby
(@Pol77) reported
from
Broadstairs and St. Peters, England
@virginmedia urgent help please. An extremely vulnerable lady’s landline is down. She has no log in details as these were set up by her late husband. Cannot get through to you by phone or by web chat. Please dm me with advice urgently, thanks
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Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
@virginmedia Nothing at all, I would like the complaint looked at today and I want a call or email. Not sms.
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia Why would my page have no update since 1pm? I’m only getting updates via community Facebook page and my parents. My postcode is CT10 2SW. I would also like to know why my engineer visit was cancelled and how I make a complaint.
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James Green
(@jimmygreen83) reported
from
Margate, England
Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.
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Guardian Angels Dog Rescue Ltd
(@gadogrescue) reported
from
Broadstairs and St. Peters, England
@virginmedia your customer service is very disappointing. Have nothing but problems but never get any help from you.
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Andy Nicoll
(@andeenic) reported
from
Margate, England
Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia The service status page hasn’t updated since 1pm. Everyone in the area has the internet down and yet I’m being told right now on the phone there is no problem. I had an engineer booked tomorrow and VM cancelled that and now can’t send one until Monday? Awful service.
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Magic Ice
(@MagicIce) reported
from
Broadstairs and St. Peters, England
@QueenieandBlue @RageDarling @virginmedia Im with virgin media mine goes down with really really bad weather like we are having now. But apart that i carnt complain about the service. Because my sky goes at the same time as virgin does in the bad weather.
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Andy Nicoll
(@andeenic) reported
from
Margate, England
@virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ashleigh Anne
(@xAshleighAnne) reported
So @virginmedia are having issues, to MAYBE be fixed by Monday (yes in 5 days time)… And now @O2 are also having problems with signal in the area 🥲🥲🥲🥲
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✨EMILY 🌈
(@x_EmilyH) reported
@virginmedia I got told I’d be compensated for the 4 days my broadband went off and to now be told I won’t be& I have to contact everyone to sort the issue when it says online when it’s off I should get £8 x 4 off my bill but no I’m not which is actually disgusting
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Captain K'nuckles
(@CaptainKnuckle7) reported
@virginmedia @MozzaMoo2000 you have time to respond to something positive but not the problem at hand? weird.
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NeedyBeach
(@NeedyBeach) reported
Anyone else I know on @virginmedia experiencing internet issues again? @Azzeyylive @FriendlyGuyTTV my internet is dropping to almost nothing consistently and disconnecting me from tarky raids pretty consistently for the last 20 hours or so
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Andy Newman
(@andynewmanpr) reported
I have wasted most of today trying to make a simple change to my @virginmedia account - still not sorted. I also needed to make a change to my car insurance policy with @HastingsDirect, which in contrast was simple and quick. Virgin, take note - good customer service can be done.
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Samradnedge@me.com
(@Amberjane1883) reported
@virginmedia Kept me on hold for hours, moving me between departments, promising engineer visits that never turned up and now refusing to let me cancel without paying a fee so I’ve had to go theough ofcom now.
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Jim
(@jimcallaghan) reported
@virginmedia Hey. Stranded in Guernsey on a work trip. No signal. No roaming capability. 48min on a call using a friends phone. Got cut off. “Reset network settings” “reinsert SIM card”. get me an engineer. Boarding pass for return journey inaccessible.
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Princess Consuela Bananahammock 🍌
(@fergz94) reported
@virginmedia your service is absolutely ridiculous. 12 outages in a span of 2 months. Your customer service reps are not capable of solving or dealing with queries/complaints and no one can help me cancel my account.
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Rob Howes
(@howes_rob) reported
@virginmedia when I TRY to upgrade to Virgin TV 360 and it fails then it says contact customer care -how?! Error MA1/15/40. Only spent 2 hours searching your app and unplugging etc etc. sack of something not fit for Twitter .
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Anna Demetriou
(@Anna__Demetriou) reported
Called @virginmedia today to finally cancel everything (currently paying for 2 providers because the other one is the only one I can work using) and after being passed to 3 different people and being on the phone for 1 hour and 40 mins, on hold for most of that, they hung on me👍