Virgin Media Outage Report in Deal, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Deal, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Deal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Deal, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dover, Margate and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Dover |
Internet | |
| Dover |
TV | |
| Margate |
Total Blackout | |
| Margate |
Internet | |
| Margate |
Internet | |
| Folkestone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Deal, England
Latest outage, problems and issue reports in Deal and nearby locations:
-
Dan Knowlton
(@dknowlton1) reported
from
Acol, England
😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
-
James Green
(@jimmygreen83) reported
from
Margate, England
Hi @virginmedia my internet has gone down in my house, it has been like it for about 2 hours now. I have the hub3, baselight is staying green, wifi light is staying green and the internet arrows are flashing green. Help please. Have turned off and on, didn't work.
-
Terry Jordan
(@terryjordan38) reported
from
Margate, England
@virginmedia Do you actually have a customer service department
-
bob mitchell
(@bobmitchell82) reported
from
Margate, England
@virginmedia I checked on the app and it says my account has finished . I’m not going to waste more of my time being left on hold when I have requested someone phone me back and been told 24-48 hours and still nothing. If only the customer service were as helpful as your Twitter team
-
SD KATO
(@D2SDKATO) reported
from
Dover, England
@jasonleake @virginmedia Mate @VMSolutions_ @VMBusinessIE @vmbusiness @virginmedia customer service is terrible even I went on to online chat last night it was a guy from flipping India
-
Stephen James
(@StephenJamesGBR) reported
from
Folkestone, England
@virginmedia Hub 3.0. Even within 3metres (with line of sight) speeds are poor. This is a recent problem (within last month) - haven’t had problems previously with signal.
-
James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Issue via postcode has now gone back to green but my router is still green. Cheers
-
James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Hello, thank you for your quick reply. If i search via postcode it states there is a broadband issue but if i use my app it just states a tv issue. Have try rebooting twice and issue has stayed.
-
Chloe
(@chloeelton13) reported
from
Dover, England
@virginmedia mine and my partners WiFi hasn’t been working for 1 weeks now try phoning them no answer sent a complaint no answer bad service considering the amount of money he pays for it
-
Michael Smith
(@revdmesmith) reported
from
Kingsdown, England
****** @bt_uk been at my parents for past couple of days. Had to reset router every day at least twice. Broadband goes down regularly. Thank goodness we have @virginmedia at home!
-
Polly Danby
(@Pol77) reported
from
Broadstairs and St. Peters, England
@virginmedia urgent help please. An extremely vulnerable lady’s landline is down. She has no log in details as these were set up by her late husband. Cannot get through to you by phone or by web chat. Please dm me with advice urgently, thanks
-
ivooooooo
(@RhysIverson) reported
from
Folkestone, England
Never using @virginmedia for mobile network again, constantly down and never get updated about it, absolute **** 🙄🙄
-
James Gregory
(@james_gregory88) reported
from
Folkestone, England
@kimmylou23 @alexjgriffin23 @virginmedia Horrific service. Exactly why I left @virginmedia - I’ve never had an issue with @bt_uk !!
-
Gary Steven Walker
(@garywalk3r) reported
from
Folkestone, England
@virginmedia I'll be cancelling my contract before the the new year! Been with you for many years now! And your customer service and services are getting poor snd there is no loyalty.
-
James Jukes
(@jamesjukes17) reported
from
Whitfield, England
@virginmedia really do provide a disgraceful service. After a year of shockingly bad WiFi I was informed by their call centre that I could end my services upon end of annual contract with no notice period. Phoned again today to be told I had to give 30 days notice, meaning I 1/2
-
Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia Hello again. Your WiFi is playing up again. Same problem as before, intermittent signal regardless of where in the house. Booster most likely needed. The ‘contact us’ option of your WiFi-tester app is also not working.
-
Joao Paulo Ferreira
(@JoaoJpfx1) reported
from
Hawkinge, England
@virginmedia @ComedyCentralUK This debauchery is okay it’s not a problem but pit girls are no good. There really is a double standard with the media elites
-
Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every day now been waiting for @virginmedia on hold listening to music for around 10 minutes!!! NOT acceptable — Want to tell we want to leave because of the poor service, high monthly bills and old noisy boxes we have to unplug every night so we can actually sleep 😡...
-
James Green
(@jimmygreen83) reported
from
Margate, England
Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon
-
Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia It’s the same problem we always have with your WiFi, it’s patchy at best. Even when I’m standing next to the box
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Carina Crain
(@mummycrain) reported
@virginmedia An engineer has been booked, but this has been going on for 2 weeks now. The Internet keeps dropping out for hours at a time. How are we supposed to work from home?? Your service is terrible
-
Vee
(@Vee72217397) reported
@virginmedia Thats the problem, that team have been useless. Its over 2 weeks I have been awaiting a call back from my last call with them when a manager was supposed to call me back No escalation point, no managers to call, how does anyone have their issues looked into.....
-
Eleanor
(@norcatt) reported
@virginmedia Internet not working now. Apparently our end. New modem and 360 box and nothing but trouble. Wait a day to see if it works!!! We’ll not be paying for that day then?
-
andipandipoos
(@hurrahandi) reported
@virginmedia hello! How do u reset a virgin media stream box? It’s picked up my old bbi network, and now wont allow me to switch to my virgin one!
-
Fiona
(@xfeeonax) reported
@virginmedia trying to call to discuss why the 2nd virgin box is still not playing sports/movie channels. Phone line sending me in a loop and tech help text unable to connect to either box. Confused by last bill also. Help!
-
Allan
(@Allan_28) reported
@virginmedia Yes, I can see that I’m being charged in advance but in the first month I only had the service for 7 days and I’ve been charged for a full month.
-
stacey
(@staceyaog) reported
@virginmedia That does not help me now I have had so many issues now I want it sorted and I want compensation
-
??????
(@leet85) reported
@virginmedia Will I've just tried again no issues , still got no Internet tho
-
TheOriginalPhillCollins
(@phillcollins08) reported
@virginmedia I shouldn't have to move my room around for a different BB provider. Had no connection or drop out issue with nowTV!
-
debs
(@cupcakes1600) reported
@virginmedia I have explained my situation though -what is the point of this chat? I have spoken to approximately 4 members of your staff who all say the same thing-they can't help without the password-will this be any different?