Virgin Media Outage Report in Folkestone, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Folkestone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Folkestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Folkestone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dover.
| City | Problem Type | Report Time |
|---|---|---|
 Dover |
Internet | |
| Dover |
Internet | |
| Folkestone |
TV | |
| Folkestone |
TV | |
| Folkestone |
Phone | |
| Folkestone |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Folkestone, England
Latest outage, problems and issue reports in Folkestone and nearby locations:
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!
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Trash Panda 🦝
(@voose_lagina) reported
from
Dover, England
Running on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Can someone help book an engineer
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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#GSBOUT #GSBOUT
(@TheIronHammer26) reported
from
Folkestone, England
When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!
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Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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ralph spicer
(@ralphspicer) reported
from
Dover, England
@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LOZZA.
(@LaurenC_1) reported
Virgin media is the worst internet provider going. Internet went down for over an hour yesterday and has gone down 8 times today, a bit embarrassing when you’re constantly getting kicked off work calls and are unable to do your job properly
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Ricky Sundar
(@ricky_sundar) reported
@virginmedia I have a customer complaint open for months. Each time I speak to someone it is like pulling teeth. I am paying £140 a month for everything. I do not want to pay this amount of money and no one from this organisation listens. Anyone out that shares my view?
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nicola crane
(@nicolacrane1) reported
@virginmedia They told me they were the wrong people to speak to and could not help me. I am so frustrated I am getting nowhere
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GamesFlea
(@gamesflea) reported
@virginmedia This was ages ago. This issue has been ongoing since I had my Internet installed in Nov 2019. I'll post again on the forum and let you know if there is any response
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supermattman
(@HappyMattTastic) reported
@virginmedia You replied earlier but my this is the first time my feed has refreshed today. I am staying at my old to help out during covid, it's my dad's account & it is even worse than utility warehouse & they suck anus. Your company provides an intermittent service & that being kind.
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Charlie Miggins
(@CharlieMiggins8) reported
@virginmedia Hi, thanks for your help. To which email address so I need to send the cancellation of my account? Online I can only find the same phone number you have for everything. Thanks
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🧸
(@asybluesfc) reported
@erincuthbert_ @virginmedia Fix it please! @virginmedia
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Alison Keenan
(@aliekeenan) reported
@virginmedia Activated but with error meaning no on demand or pause/record services working. And awaiting the software upgrade. They were working fine before we called CS to do the software signal thing 😡
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Duncan Shearer
(@DuncanShearer6) reported
@virginmedia Complaint raised on 5th February and haven't heard anything since - no phone call, no emails. Really not great customer service at all.
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Matthew
(@ayoungmanriver) reported
@virginmedia is your (UK) Live chat not working? I can't find it anywhere and am going round in circles on your website