Virgin Media Outage Report in Folkestone, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Folkestone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Folkestone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Folkestone, England
The most recent Virgin Media outage reports came from the following cities: Dover, and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Dover
|
Internet | 28 days ago |
|
Folkestone
|
TV | 2 months ago |
|
Dover
|
Internet | 2 months ago |
|
Folkestone
|
Wi-fi | 3 months ago |
|
Dover
|
Internet | 4 months ago |
|
Dover
|
Internet | 5 months ago |
Community Discussion
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Virgin Media Issues Reports Near Folkestone, England
Latest outage, problems and issue reports in Folkestone and nearby locations:
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Richard Esdale (@jiginthebox) reported from Dover, EnglandEvery single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!
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Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
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Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.
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Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
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Kirk Hughes (@dovermonkey) reported from Folkestone, England@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
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Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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Owen Kimm (@chewgumforever) reported from Folkestone, England@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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Kirk Hughes (@dovermonkey) reported from Folkestone, England@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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Katie 🌲 folklore (@stardustkatie) reported from Folkestone, EnglandAnyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃
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Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia Can someone help book an engineer
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Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
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Kirk Hughes (@dovermonkey) reported from Folkestone, England@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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Trash Panda 🦝 (@voose_lagina) reported from Dover, EnglandRunning on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
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Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
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Tony Bagley (@Tonybee1) reported from Dover, England@mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days
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#GSBOUT #GSBOUT (@TheIronHammer26) reported from Folkestone, EnglandWhen @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
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ralph spicer (@ralphspicer) reported from Dover, England@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
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Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166
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SD KATO & TSD ECHO & DD PATCH (@D2SDKATO) reported from Dover, England@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Kirk Hughes (@dovermonkey) reported from Dover, England@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jenn R (@jnnfrrss) reported4 hours, 12 minutes and counting trying to get @virginmedia CS to resolve my issue. Last time it took nearly 12 hours on the phone across 4 days. @Hyperoptic please come to my area. I miss you.
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Adz (@welovesandwell) reported@virginmedia @KimmyK2712 I'm a new customer and just received my kit in the post, i started following the instructions and realised you need a wall socket to plug one of the wires into. There's no wall socket in the box and there wasn't an option when ordering to add it. Help!
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Kev Clark (@KevSousaClark) reported@virginmedia Yes it is fine on my phone just seems to be an issue on the laptop, which as i have said has no issues using BbC i player sky sports or itv hub
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@virginmedia No, I want the postal address for service of a county court summons.
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Woody I.J (@Woodij_) reported@virginmedia are a ******* joke. New customer, have this deal for £26. Oh you’re an existing customer? Let me just double that real quick to reward your loyalty. Absolute scumbags!
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Lucy Bingham (@PoizonVengeance) reported@virginmedia Was it keeps going on and off again I called up and was told that there are signal and connection issues and that it should be sorted within the next 24 hours
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Chris Dalton (@DaltzSki) reported@virginmedia Hello. My deal on my VM account has come to an end (I only have Broadband with you) - I was paying £28 for M50 and see you’re doing M100 for £27. I tried to get through on live chat but it was too busy, same as the phone lines. Can you help me out?
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Jess (@BoboJess_) reported@virginmedia Yes, multiple times. The online check says there’s no issues with the connection coming in to the home, but we’re having trouble connecting/keeping connected. It’s still on and off
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Jonathan Phillips (@DigitalJonathan) reportedJust had my once-every-18-month conversation with virginmedia about their prices, service and customer service. Threatened to leave again. Walked away with upgraded TV, 5x upgraded broadband for the same price + a coffee. Never settle for their first answer.
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John Last (@JohnLastActor) reported"Good afternoon, @virginmedia here, how can I help?" "Oh hi, yes, we've just changed our contract with Virgin and I'm being switched from Virgin Mobile to @O2 and I was just wondering if you could....... REP HANGS UP PHONE "Hello? Hello? Hello?"