Virgin Media Outage Report in Folkestone, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Folkestone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Folkestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Folkestone, England
Latest outage, problems and issue reports in Folkestone and nearby locations:
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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Francisco Domenech 🇵🇸
(@Pakitodomenech) reported
from
Folkestone, England
@virginmedia you service is just below zero. Can’t get any connection. Just please give my money back and I move to something better. Thanks
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
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Natalie Shipp
(@shipp_natalie) reported
from
Folkestone, England
@virginmedia none of the apps are working on my tv, can you advise how I can fix this please?
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!
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#GSBOUT #GSBOUT
(@TheIronHammer26) reported
from
Folkestone, England
When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
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Francisco Domenech 🇵🇸
(@Pakitodomenech) reported
from
Folkestone, England
@virginmedia Watching the England game and the internet just stopped. What it’s going on lately with your service??
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Lynn
(@Lynn17451723) reported
from
Whitfield, England
@virginmedia What a joke. My partner, a loyal customer for 16yrs. He left due to very poor service. Now suddenly without notice you have blocked his email address. Very important emails that he can't retrieve. warning him would have been helpful he could have got his contacts
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
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Trash Panda 🦝
(@voose_lagina) reported
from
Dover, England
Running on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
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Dr Patrick Davies
(@DrPEDavies) reported
from
Folkestone, England
Virgin Media Customer Care Complaints Services always fails to come up with solutions. Rather, they continually offer verbose replies referring Customers elsewhere with endless phone numbers. Their standard is totally below the expected minimum!
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Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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Neil 🇺🇦🇺🇦🇺🇦
(@monkey1959neil) reported
from
Whitfield, England
@virginmedia No thanks ,it's just how I hear from people about your customer service
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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Bsid
(@Bsid19451955) reported
from
Folkestone, England
@virginmedia just when you really need Internet none! And fix time 16:00 today.
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ralph spicer
(@ralphspicer) reported
from
Dover, England
@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kylie Wilkinson
(@Kyliejwilkinson) reported
@virginmedia I have had no internet all day! I work from home so tomorrow will be extremely interesting! Technician can only come out on Tuesday! Only had the service for over a week and already shocked at the service
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Simon
(@pennilessarcade) reported
@virginmedia no internet since storm last night. Received a text to say this was fixed but still nothing. Live status has been inconsistent all day: says no issue when logged in, but down when the same postcode entered and no account name. Can't work from home full time like this
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NB*
(@NathanLFC1996) reported
Never go with @virginmedia for internet. Connection goes down atleast once a day. Just done it again, 5 hours till fixed. Never get any compensation as they fix before 2 days every time but then it fails the next day. Joke
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Dolbs
(@MillwallDolbs4) reported
@virginmedia Oh shut up talking ****, 4 days have gone by with you keep saying this and still no one can assist, help or advise, your service is the worst
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Brian Pelan
(@BrianPelan) reported
@virginmedia What a lovely gesture. You charge me the full amount even though you didn’t provide a full service. I’m seriously impressed with the generosity of @virginmedia
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Carl Powell
(@Powell170) reported
@virginmedia right then, one very unhappy customer! I was under the impression that fiber broadband was the best and quickest you could have… have your 350mb deal and its ****!!! Had better connection and speeds with BT superfast broadband. How do I get out of your contract?
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ebonyjay
(@ebonyjay98) reported
@virginmedia hi there, do you have a live chat function, i cant make send or recieve any calls or messages and data is not working, logged into my account and updated my payment card/ direct debit but still cant make any calls, and can't call you either, thanks
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Dave
(@davebeatt13) reported
@virginmedia Fuming 😤 fuming 😤 got back tv then it cut off again this is not good enough I will definitely be looking at sky this week I want to watch World Cup in November withtany letdowns with your service
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Alison Luff
(@arwenearnshaw) reported
@virginmedia Says there’s a TV issue. Will be fixed by 7 June. TWO days 😡. Not good enough.
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🌺
(@powerandrea) reported
Re the J word and trending Twitter. After weeks of shutting down and resetting itself our @virginmedia box finally went properly on the blink Thursday evening gone. No technician available until Tuesday. Think we've had a very lucky escape.