Virgin Media Outage Report in Folkestone, Kent, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Folkestone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Folkestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Folkestone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dover and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Dover |
||
| Dover |
Internet | |
| Folkestone |
Internet | |
| Folkestone |
Wi-fi | |
| Folkestone |
Internet | |
| Dover |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Folkestone, England
Latest outage, problems and issue reports in Folkestone and nearby locations:
-
Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.
-
Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
-
Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
-
Trash Panda 🦝
(@voose_lagina) reported
from
Dover, England
Running on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
-
Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166
-
SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
-
Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
-
#GSBOUT #GSBOUT
(@TheIronHammer26) reported
from
Folkestone, England
When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
-
Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!
-
ralph spicer
(@ralphspicer) reported
from
Dover, England
@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
-
Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
-
Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
-
Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
-
Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
-
Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
-
Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Can someone help book an engineer
-
Bsid
(@Bsid19451955) reported
from
Folkestone, England
@virginmedia just when you really need Internet none! And fix time 16:00 today.
-
Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!
-
Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
-
Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ben Geracitano
(@CoachGeracitano) reported
@virginmedia Nope they hung up 🆙 on me. You will most likely lose a customer of over 15 years tomorrow
-
A. 🏳️🌈 🌻
(@ghosthermione) reported
@virginmedia all sorted now. just frustrating when that happens (whether tech issue or not) and you get thrown back to the end of the queue. for what it's worth i work sales and if our team took 30min to get to clients we'd get grief... just hire more people maybe?
-
Jules 💙
(@jules_foreva) reported
@virginmedia hello just tried to ring customer services but no answer. Is there email address I can use? Would like to discuss leaving - I've just found out I'm paying more than my friend (who lives in same town) for my internet, when he gets faster speed plus TV & phone included
-
FB
(@FinchardsBranch) reported
@virginmedia Thank you very much for the offer. I finally got to speak to someone on the phone and I think they resolved it. WhatsApp support are generally helpful but really need better training given how many issues they created.
-
Catseye
(@gtdpda) reported
Hey @virginmedia are you able to deliver Internet services through @KCOMhome infrastructure because KCOM don't seem to want me as a customer...
-
Clara
(@Claramcg4) reported
@virginmedia service outage for broadband G11 Glasgow. Any update?
-
Sofia
(@sofiadiadamo) reported
Worst brand for customer service? @virginmedia
-
Robbo 🎗
(@richardre1) reported
@notasborednow @virginmedia Wtf? I pay £27 with EE and I'm about to go for a lower price deal. 67mb though.
-
Iain Mackay
(@neirfeno) reported
Just cancelled my @NetflixUK account as they are unable to fix my issue with them incorrectly detecting a @virginmedia connection as a VPN. Pretty big fail for a company who’s share prices are tanking due to loss of subscribers
-
Robbo 🎗
(@richardre1) reported
@notasborednow @virginmedia Never been that fast...but then we get UHD with copper to the cabinet.