Virgin Media Outage Report in Folkestone, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Folkestone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Folkestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Folkestone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dover.
| City | Problem Type | Report Time |
|---|---|---|
 Dover |
Internet | |
| Folkestone |
TV | |
| Folkestone |
TV | |
| Folkestone |
Phone | |
| Folkestone |
TV | |
| Folkestone |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Folkestone, England
Latest outage, problems and issue reports in Folkestone and nearby locations:
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166
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James Gregory
(@james_gregory88) reported
from
Folkestone, England
@kimmylou23 @alexjgriffin23 @virginmedia Horrific service. Exactly why I left @virginmedia - I’ve never had an issue with @bt_uk !!
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Gary Steven Walker
(@garywalk3r) reported
from
Folkestone, England
@virginmedia I'll be cancelling my contract before the the new year! Been with you for many years now! And your customer service and services are getting poor snd there is no loyalty.
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Can someone help book an engineer
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.
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Michael Smith
(@revdmesmith) reported
from
Kingsdown, England
****** @bt_uk been at my parents for past couple of days. Had to reset router every day at least twice. Broadband goes down regularly. Thank goodness we have @virginmedia at home!
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every day now been waiting for @virginmedia on hold listening to music for around 10 minutes!!! NOT acceptable — Want to tell we want to leave because of the poor service, high monthly bills and old noisy boxes we have to unplug every night so we can actually sleep 😡...
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Joao Paulo Ferreira
(@JoaoJpfx1) reported
from
Hawkinge, England
@virginmedia @ComedyCentralUK This debauchery is okay it’s not a problem but pit girls are no good. There really is a double standard with the media elites
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James Jukes
(@jamesjukes17) reported
from
Whitfield, England
@virginmedia really do provide a disgraceful service. After a year of shockingly bad WiFi I was informed by their call centre that I could end my services upon end of annual contract with no notice period. Phoned again today to be told I had to give 30 days notice, meaning I 1/2
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Bought an Amazon Fire Stick so we can access @disneyplus (@virginmedia doesn't have it as an app choice). Got D+ so I can force @SirParker77 to watch Hamilton & Star Wars. Never thought I would dig the IoT element, but it is groovy to press a button and ask Alexia to play tunes.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
13 minutes on hold to @virginmedia and counting — Last time was 16 minutes rhen it went dead!!! GREAT customer service...
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Emma Dixon RRR x
(@pinkfairy79) reported
from
Dover, England
@leebarton2317 @virginmedia @Plusnet @bt_uk @SkyHelpTeam Well that's crap 🤪
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Katie 🌲 folklore
(@stardustkatie) reported
from
Folkestone, England
Anyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃
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Chloe
(@chloeelton13) reported
from
Dover, England
@virginmedia mine and my partners WiFi hasn’t been working for 1 weeks now try phoning them no answer sent a complaint no answer bad service considering the amount of money he pays for it
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Damn. We have @virginmedia which doesn't have @disneyplus as an app. I signed up for it anyway as our DVD has a browser but no go. Think it is time to buy an Apple TV. #nohamiltonforme
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Tony Bagley
(@Tonybee1) reported
from
Dover, England
@mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
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SD KATO
(@D2SDKATO) reported
from
Dover, England
@jasonleake @virginmedia Mate @VMSolutions_ @VMBusinessIE @vmbusiness @virginmedia customer service is terrible even I went on to online chat last night it was a guy from flipping India
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chloe Cheyne 💗
(@Cloeyboo01) reported
@virginmedia anyone around to help?
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Laica
(@Laica23) reported
@virginmedia I shouldn't have to, especially as when I do I know I will be left on the phone for hours, what time is the line available till? It should never have come to us in the first place, she does not live here and never should have had this address attached to her account
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Serhat
(@kekolinati) reported
@virginmedia could you please explain why you keep changing the service date and pushing back the installation every week??
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Marcus Patrick
(@marcuscpatrick) reported
@virginmedia Then, when I went to book an engineer - I can't get one till next Friday - a whole week - do you think this is acceptable? You leave a customer with a wholly unacceptable service since 15th Feb and now I've got to wait another week. It's fraud - you're charging me for a service..
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harry916
(@harry916) reported
@virginmedia It’s so frustrating as I’ve been told by 3 separate customer service people that it won’t increase. But it does
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Joe Benson
(@joe21benson) reported
@virginmedia this is now the fourth night in a row that I have been using your WhatsApp service and each night I have been told that I will be passed on to customer relations. yet to happen and I’ve had to go through the process each night. Any chance of someone speaking to me?
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Marcus Patrick
(@marcuscpatrick) reported
@virginmedia This is the 3rd time I've tried to fix this issue and as time goes by, you're actually putting more barriers in the way, not less. The service provision is completely unacceptable & your CS is incompetent, not remotely joined up & willfully obstructive. I wouldn't recommend...
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Arturs
(@DerpyScripts) reported
@TubeTracker has somehow ended up blocked on @TfL/@virginmedia WiFi, and I have absolutely no idea why. Any ideas on who to get in touch with to fix this?
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Steve Tittensor
(@stevetittensor) reported
@virginmedia hi. I have had an account forever, one of the sub accounts has disappeared and can’t recover it. We need access to the old account details to reset something. Can you help?
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Cathy 🇮🇪☘️🏴 #JohnsonOut60
(@Cathy59) reported
@virginmedia how many virgin media customers services people are needed to sort a problem 🤔 god only knows as ive spoken to at least 3 so far and have got NOWHERE