Virgin Media outages and service status in Folkestone, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Folkestone, including 0 direct reports.
- The most common problems reported in this area mention TV.
- TV (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Folkestone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Folkestone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Folkestone, England
The most recent Virgin Media outage reports came from the following cities: Deal, Dover, and Folkestone.
Community Discussion
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Virgin Media Issues Reports Near Folkestone, England
Latest outage, problems and issue reports in Folkestone and nearby locations:
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Kirk Hughes (@dovermonkey) reported from Folkestone, England@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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Francisco Domenech 🇵🇸 (@Pakitodomenech) reported from Folkestone, England@virginmedia you service is just below zero. Can’t get any connection. Just please give my money back and I move to something better. Thanks
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Natalie Shipp (@shipp_natalie) reported from Folkestone, England@virginmedia none of the apps are working on my tv, can you advise how I can fix this please?
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Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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Kirk Hughes (@dovermonkey) reported from Folkestone, England@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.
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Owen Kimm (@chewgumforever) reported from Folkestone, England@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
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Tony Bagley (@Tonybee1) reported from Dover, England@mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days
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SD KATO & TSD ECHO & DD PATCH (@D2SDKATO) reported from Dover, England@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
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Joao Paulo Ferreira (@JoaoJpfx1) reported from Hawkinge, England@virginmedia @ComedyCentralUK This debauchery is okay it’s not a problem but pit girls are no good. There really is a double standard with the media elites
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James Jukes (@jamesjukes17) reported from Whitfield, England@virginmedia really do provide a disgraceful service. After a year of shockingly bad WiFi I was informed by their call centre that I could end my services upon end of annual contract with no notice period. Phoned again today to be told I had to give 30 days notice, meaning I 1/2
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SD KATO (@D2SDKATO) reported from Dover, England@jasonleake @virginmedia Mate @VMSolutions_ @VMBusinessIE @vmbusiness @virginmedia customer service is terrible even I went on to online chat last night it was a guy from flipping India
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Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
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Lauren Drewitt (@_drewitt) reported from Smeeth, England@virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.
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Kirk Hughes (@dovermonkey) reported from Dover, England@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
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Dr Patrick Davies (@DrPEDavies) reported from Folkestone, EnglandVirgin Media Customer Care Complaints Services always fails to come up with solutions. Rather, they continually offer verbose replies referring Customers elsewhere with endless phone numbers. Their standard is totally below the expected minimum!
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Bsid (@Bsid19451955) reported from Folkestone, England@virginmedia just when you really need Internet none! And fix time 16:00 today.
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Kirk Hughes (@dovermonkey) reported from Folkestone, England@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Brownbill (@brownbill_scott) reported@virginmedia why is my service down, Liverpool L4. Quick enough to take my money and yet every other day your service is unreliable. Don’t think I will be renewing with you after this.
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Waliam Doe (@aomimikuga26872) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_ultra_iptv6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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Ali@Makely (@MakelyStudio) reported10+ years. 50M+ users. £11M+ revenue impact. Mercedes. Citibank. Sky. Virgin Media. NatWest. Here's what I learned: Bad product flows can cost thousands, or even millions, in lost revenue. Regardless of company size. What kills conversions in big-name products does the same for startups: - Onboarding that loses people in the first 60 secs - Pricing pages that confuse instead of convert - Sign-up flows that cause decision fatigue I’ve seen that when you fix these - you get more from the traffic you already have. Now I build those same systems for funded startups - so they keep the users they've already paid to get.
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Mark Aitken (@sparky0710) reported@virginmedia Internet been down in ML5 since yesterday lunchtime. When will this be resolved.any information or updates from apps are vague at best very poor.
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Lynne (@lynne_thomson2) reported@PaulMcDade7 @virginmedia Seems like the whole of Clackmannanshire is down
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keith addy (@ads913) reported@virginmedia I understand they're introductory, but the gap is £51/month for the identical package. That's not a normal "new customer discount" that's a loyalty penalty. What can you actually offer me?
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nick rigby (@pompeyrigs) reported@virginmedia my broadband speed is running at a fraction of what I’m paying for. Please fix it. Makes working from home impossible
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Tommy Tinkler (@TinklerTommy) reported@miss___kb Yep I have used google family and virgin media security whilst kids grew up. You can block anything you want or them and restrict sites and device time and you get to okay anything they install on the device. Most adults as thick as pig **** to use them.
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aldo (@ukaldo2) reported@virginmedia The service has now been maintained but on us to ensure that's the case. You shouldn't have had one of your sales reps pressure my mother night after night without checking a service could be provided within your budget
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Teds (@Tedtalks13) reported@virginmedia whe. You send me hello letters on divert over the house fraud of him, could you put the two effing letters before the reference customer number as per the voice mail. Instead of the civil recovery cover up fraud of that crm sales having a bastard pull empty my injunction file in court I want him arrested not him bullshitting about being affected by the maths of my physics he’s a lying done it before to people to steal bits to go back into IBM… well known for it hides in a box in box in box and moves money away from uk