Virgin Media Outage Report in Folkestone, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Folkestone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Folkestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 03: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Folkestone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dover and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Dover |
Internet | |
| Folkestone |
Wi-fi | |
| Dover |
Internet | |
| Dover |
Internet | |
| Folkestone |
TV | |
| Folkestone |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Folkestone, England
Latest outage, problems and issue reports in Folkestone and nearby locations:
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
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#GSBOUT #GSBOUT
(@TheIronHammer26) reported
from
Folkestone, England
When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
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Neil 🇺🇦🇺🇦🇺🇦
(@monkey1959neil) reported
from
Whitfield, England
@virginmedia No thanks ,it's just how I hear from people about your customer service
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Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Can someone help book an engineer
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Bsid
(@Bsid19451955) reported
from
Folkestone, England
@virginmedia just when you really need Internet none! And fix time 16:00 today.
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
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ralph spicer
(@ralphspicer) reported
from
Dover, England
@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
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Trash Panda 🦝
(@voose_lagina) reported
from
Dover, England
Running on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa January
(@dragonlovingLFC) reported
No reception again from @virginmedia. Absolute joke of a company. They cannot provide a reliable service but I cannot get out of the contract. Only missing THE tennis match
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rachael Dunn
(@rachael99300892) reported
@the4ts @virginmedia @Channel4 I’d never go back to sky same here the service was so poor and never got anything in return.
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SAKIN 🤍🏴🏴🏴
(@peri_miyy) reported
**** you virgin media wait for my call tomorrow
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Mia
(@StollerMia) reported
@virginmedia Update. Spoke to Bev who is going to contact Sophie (a manager). Told by Bev that @Ofcom monitor when broadband bis down. Why then, are @virginmedia refusing to apply refunds?
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OFFICIAL GFFCONTWITCH 🇬🇧
(@gffcontwitch) reported
@virginmedia Can you please fix the issue on your website, blocking me from seeling the " my bills " part , I have tried two different browsers, so the issue isnt at my end #virginmedia
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Noisette
(@the4ts) reported
@rachael99300892 @virginmedia @Channel4 Surely they should have factored in it may have overrun? They do it with football matches. Utterly disgraceful! Sorry you had the same problem too.
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Marianne James
(@MarianneatIFour) reported
@virginhelp @Virgin @virginmedia I'm sure it isn't but I am more than a little frustrated as your service has, for the last 15 years for me, been very good.
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simon seymour
(@simonseymour13) reported
@virginmedia It was for sep 22 but we are cancelling, apparently me not giving out my bank details to an unknown number will ‘cause me trouble down the line’, and that’s a direct quote from an unknown caller proclaiming to be from your company. Be better.
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Patel Leena
(@PatelLeena31) reported
@BChandler991 @VodafoneUK I'd suggest to DO NOT continue with this #pathetic network. So many incorrect and false information shared. Unprofessional behaviour on call as well on chat. Major part is their services, I port from @virginmedia cause of #ridiculous mobile services. Even the VODAFONE was same 🤮
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A7MAGGEDON
(@reala7maggedon) reported
Honestly @virginmedia I don't have a clue how you can Rob people of their money for WiFi as **** as this, I dont think I've had a solid 30 minutes of wifi in the last 6 weeks, and even when it is on, its basically worthless, anyone reading this, DON'T choose virgib #virginmedia