Virgin Media Outage Report in Seabrook, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Seabrook, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Seabrook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Seabrook, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dover, Ashford and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Dover |
Internet | |
| Ashford |
Internet | |
| Folkestone |
Wi-fi | |
| Dover |
Internet | |
| Ashford |
Total Blackout | |
| Ashford |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Seabrook, England
Latest outage, problems and issue reports in Seabrook and nearby locations:
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Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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ralph spicer
(@ralphspicer) reported
from
Dover, England
@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Would rather you fixed the problem.
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia do you have ANY customer service people working? I have tried ringing you for the last 24 hours and constantly get a ‘ring back later’ message. The service these days is appalling. I sent a tweet yesterday that mentioned Amazon and they replied to me. Virgin didn’t!
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia on top of hundreds of spam junk emails we have umpteen scam calls on the landline. Very day I am getting increasingly saddened by Virgin Media’s inability to stop scammers and spam flooding my system. Very expensive terrible service
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia December. Official complaint prior to that. Please read back through your thread, the broken promises and the lies then come back with a proposal to resolve.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Curtis
(@CurtyT96) reported
Disgusted, been cutoff with 0 response from saying why it has happened we’ve just been cutoff and now know is available to help us wonderful…. @virginmedia #virginmedia
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Nelson
(@OriginalUde) reported
Why virgin media wifi still not working?? My data gonna cry soon
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Chasman231
(@Chasman231) reported
@virginmedia Why am I getting very poor upload speeds again? I am in area 14 and this is the same issue that I have had to suffer a number of times in the last few weeks. Is 0.2 Mbps upload deemed acceptable?
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KingWICK3D
(@1stKingWICK3D) reported
@virginmedia @virginmedia ?? How long to fix the issue?? It’s been hours now… What compensation are you giving?
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Roberto Felice
(@FeliceRobbie) reported
@virginmedia @virginmedia 2 months I’ve been waiting. WTF!!!
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David Sutton 🇺🇦
(@davidhafsah) reported
Now back to moaning. For the FOURTH time in less than a year I have no wifi and @virginmedia cannot come out until Tuesday. Maybe they will fix it this time?!? Last time £7 credit came nowhere near the cost.
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Ben Royston
(@bbroyston) reported
What the hell @virginmedia - my elderly mum had been left with no phone or internet for two days now. Just driven 3 hours to help her and your fault line is closed. Please contact me URGENTLY as she needs her landline for emergency calls!
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Kieran.⚽
(@KBartholomew93) reported
@virginmedia brilliant stuff, I’ve been with you for my internet for 24 hours and already it’s gone down and I’ve had to book an technicians appointment for Monday to get it back on. Great start!
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🌸Eden’sMum🌸
(@NIKKILONDON6) reported
@virginmedia How can it take over a month to install my broadband. 2 appointments cancelled via text??? Customer service unable to explain why and no managers available to escalate. Without my broadband, I cannot work. Hope you will be paying for my babies food and nappies??? 🤬
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Star Girl
(@crazy_nicnac) reported
@O2 @virginmedia Will never go with virgin internet/tv ever again. Worst customer service and never ever worked. 3 months without internet apparently an engineer working on it. I left the company never got a penny back for lack of service.