Virgin Media Outage Report in Seabrook, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Seabrook, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Seabrook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Seabrook, Kent, England
The most recent Virgin Media outage reports came from the following cities: Ashford and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Ashford |
TV | |
| Ashford |
Wi-fi | |
| Ashford |
Internet | |
| Folkestone |
Internet | |
| Ashford |
Wi-fi | |
| Folkestone |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Seabrook, England
Latest outage, problems and issue reports in Seabrook and nearby locations:
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Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia on top of hundreds of spam junk emails we have umpteen scam calls on the landline. Very day I am getting increasingly saddened by Virgin Media’s inability to stop scammers and spam flooding my system. Very expensive terrible service
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia do you have ANY customer service people working? I have tried ringing you for the last 24 hours and constantly get a ‘ring back later’ message. The service these days is appalling. I sent a tweet yesterday that mentioned Amazon and they replied to me. Virgin didn’t!
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia December. Official complaint prior to that. Please read back through your thread, the broken promises and the lies then come back with a proposal to resolve.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
Life as @virginmedia customer.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Still keeps going off. Has been like this for months now. Has gone off twice this evening. Can’t get hold of anyone. Self service goes in circles. Just need to speak to someone who will listen to the issue. It has to be network level. 2 engineers have confirmed our setup is fine.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.
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#GSBOUT #GSBOUT
(@TheIronHammer26) reported
from
Folkestone, England
When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Would rather you fixed the problem.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Supermanfriday
(@Supermanfriday) reported
@virginmedia This is the issue. We at Xmas let your engineers use our connection for next door. Cos we nice. And they couldn’t get to the box So then we had to ring you to come out because you never came back They came pissed about then went leaving exposed wires etc
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Shazbat
(@SharonShazbat61) reported
@virginmedia Thank u for replying. It is isolated to the 1 device. It brings up my home network, I click on, it says enter pw do so, banner comes up “Unable to Join network”. No option visible to forget n rejoin it.
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🇺🇦 Thomas 🇺🇦
(@StormChaser22) reported
@virginmedia STILL GETTING EMAIL TIMEOUTS!!! PULL YOU GOD DAMN FINGERS OUT OF YOUR BACKSIDES AND FIX THIS ENRAGING AND DELIBERATELY DELAYED PROBLEM!!!!
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Nick
(@NickSinghR) reported
@virginmedia @virginmedia it’s been an awful experience. Some sort of compensation would be great. It’s LS8
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Daniel Paul
(@Radarbell) reported
@mikejjennings @dwstatic @virginmedia Lol fair enough, I’m going to change as soon as my contract is up though their customer service is the worst I ever experienced
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JT
(@JayTeeUK) reported
@virginmedia why is my internet down again? And why am I paying for this?
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andrea crosby
(@andreac14064810) reported
@virginmedia Wrong email I’ve never used it but I need to as in November I’m cancelling
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the unknown
(@ihavealotosay) reported
@virginmedia my landline no longer works too so I can’t call to be put through to an advisor I’m sick of speaking to the automated service I need someone to fix this issue TODAY
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Christopher Smith
(@ChrisSmith_92) reported
@virginmedia I tried other networks and Movistar is the only one I get signal with, the others don’t?
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JohnBLFC19*
(@Johnb2005) reported
@virginmedia The account is in my mums name who is a pensioner but she's that distressed about it she doesn't want to talk to them on the phone, I'm now looking into a better provider and a better service, think I'll see what BT or Sky can offer