Virgin Media outages and service status in Dover, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Dover, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Dover, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dover, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 16: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Dover, England
The most recent Virgin Media outage reports came from the following cities: Canterbury, and Deal.
| City | Problem Type | Report Time |
|---|---|---|
 Canterbury
|
Internet | 10 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dover, England
Latest outage, problems and issue reports in Dover and nearby locations:
-
Richard Esdale (@jiginthebox) reported from Dover, England13 minutes on hold to @virginmedia and counting — Last time was 16 minutes rhen it went dead!!! GREAT customer service...
-
Chloe (@chloeelton13) reported from Dover, England@virginmedia mine and my partners WiFi hasn’t been working for 1 weeks now try phoning them no answer sent a complaint no answer bad service considering the amount of money he pays for it
-
Gary Steven Walker (@garywalk3r) reported from Folkestone, England@virginmedia I'll be cancelling my contract before the the new year! Been with you for many years now! And your customer service and services are getting poor snd there is no loyalty.
-
JannerJo 🦠💉💥 (@JoTreCanterbury) reported from Canterbury, England@tryingattimes @virginmedia 100% correct took ages to cancel my 80yo mum's service when my dad got vascular dementia. They sent me all sorts of patronising messages on here. All designed to extract money from vulnerable people. STEER WELL CLEAR!
-
SarahJay (@IamSarahJayJay) reported from Canterbury, England2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it
-
Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia Can someone help book an engineer
-
Natalie Shipp (@shipp_natalie) reported from Folkestone, England@virginmedia none of the apps are working on my tv, can you advise how I can fix this please?
-
Francisco Domenech 🇵🇸 (@Pakitodomenech) reported from Seabrook, England@virginmedia why are you service do crap??
-
Owen Kimm (@chewgumforever) reported from Folkestone, England@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
-
Trash Panda 🦝 (@voose_lagina) reported from Dover, EnglandRunning on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
-
Katie 🌲 folklore (@stardustkatie) reported from Folkestone, EnglandAnyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃
-
Richard Esdale (@jiginthebox) reported from Dover, EnglandEvery day now been waiting for @virginmedia on hold listening to music for around 10 minutes!!! NOT acceptable — Want to tell we want to leave because of the poor service, high monthly bills and old noisy boxes we have to unplug every night so we can actually sleep 😡...
-
Kirk Hughes (@dovermonkey) reported from Folkestone, England@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
-
Richard Esdale (@jiginthebox) reported from Dover, EnglandEvery single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!
-
Dr Patrick Davies (@DrPEDavies) reported from Folkestone, EnglandVirgin Media Customer Care Complaints Services always fails to come up with solutions. Rather, they continually offer verbose replies referring Customers elsewhere with endless phone numbers. Their standard is totally below the expected minimum!
-
Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
-
Nicole Thomas Wyeth (@TommyPinkles) reported from Folkestone, EnglandBought an Amazon Fire Stick so we can access @disneyplus (@virginmedia doesn't have it as an app choice). Got D+ so I can force @SirParker77 to watch Hamilton & Star Wars. Never thought I would dig the IoT element, but it is groovy to press a button and ask Alexia to play tunes.
-
Bsid (@Bsid19451955) reported from Folkestone, England@virginmedia just when you really need Internet none! And fix time 16:00 today.
-
Joao Paulo Ferreira (@JoaoJpfx1) reported from Hawkinge, England@virginmedia @ComedyCentralUK This debauchery is okay it’s not a problem but pit girls are no good. There really is a double standard with the media elites
-
James Jukes (@jamesjukes17) reported from Whitfield, England@virginmedia really do provide a disgraceful service. After a year of shockingly bad WiFi I was informed by their call centre that I could end my services upon end of annual contract with no notice period. Phoned again today to be told I had to give 30 days notice, meaning I 1/2
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dr Amir Hamid (@DrAmirHamid) reported@virginmedia 2nd time in a month there has been a disruption in broadband. Poor
-
James Durrant (@je_durrant) reported@virginmedia Im afraid I’ve have more confidence if 1. You got my name right, 2. If neighbours 3 doors down, also with you, had also lost service, and 3. As an O2 customer, I could get a half decent reception
-
Steve George🏴 (@George66Steve) reported@virginmedia I've given you the incident number. What's to look into apart from your appalling service. But I've DMd you so feel free to send me more platitudinous bullshit!
-
Samet (@Samet_UK) reported@virginmedia No response for my DM No Wifi Called customer service and no result and still no any update or information about the outage. I will complain about Virgin Media.
-
Mike Duggan (@mikepduggan) reported@MikeNewman68011 @Caolan_Scully Also, why does nobody jump up and down about the games in Virgin Media Park vs Edinburgh and the Dragons last year. Or the planned ones this year.
-
Sarah (@sarahvkeenan) reported@virginmedia who can I contact about my broadband not working for 4 days?
-
Shash (@shashpatel23) reported@virginmedia @virginmedia its not my equipment, its your end. If you know how important it is why does the estimated fix time keep getting later - now its after 6pm. When the working day has finished. Logged on to speak with someone and can't verify me even though im logged into my account!?!
-
Samet (@Samet_UK) reportedMy Virgin Media WiFi has still not been working since yesterday, and there has been no improvement this morning. I have already called customer service, but the issue was not resolved. I also sent a DM on X and have not received a response. @virginmedia
-
Shaun McCarthy (@shaunmc1consult) reported@weyland76 @virginmedia They 100% need to invest in the air conditioning at the exchanges, as soon as it gets hot outside the internet goes down literally every day
-
Stephen Hampson (@StephenHampson) reported@virginmedia Sent one. Managed to fix it late at night but no help on your website for the streaming box so seems you don't act on your feedback and the remote app failed to work.