Virgin Media

Virgin Media Outage Report in Dover, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dover, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dover, Kent, England 03/29/2024 05:15

March 29: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Dover, Kent, England

The most recent Virgin Media outage reports came from the following cities: Folkestone and Dover.

Loading map, please wait...
City Problem Type Report Time
United KingdomFolkestone Wi-fi
United KingdomFolkestone Internet
United KingdomFolkestone Wi-fi
United KingdomDover Phone
United KingdomDover Internet
United KingdomFolkestone Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dover, England

Latest outage, problems and issue reports in Dover and nearby locations:

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia Can someone help book an engineer

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.

  • Tonybee1 Tony Bagley (@Tonybee1) reported from Dover, England

    @mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days

  • stardustkatie Katie 🌲 folklore (@stardustkatie) reported from Folkestone, England

    Anyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.

  • TheIronHammer26 #GSBOUT #GSBOUT (@TheIronHammer26) reported from Folkestone, England

    When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty

  • D2SDKATO SD KATO & TSD ECHO & DD PATCH (@D2SDKATO) reported from Dover, England

    @virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    Every single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    @virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC

  • voose_lagina Trash Panda 🦝 (@voose_lagina) reported from Dover, England

    Running on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166

  • chewgumforever Owen Kimm (@chewgumforever) reported from Folkestone, England

    @virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Folkestone, England

    @virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Folkestone, England

    @virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    @virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡

  • ralphspicer ralph spicer (@ralphspicer) reported from Dover, England

    @Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Folkestone, England

    @virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    @virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    @virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Vishan85 YoungMaster85 (@Vishan85) reported

    @virginmedia This is not my point. This keeps happening. Like I said, I have an exam in a few weeks, due to covid, it is an online exam. If the internet goes, It will probably mean I fail. How can I confirm the internet won't go down on exam day?

  • christhered5 christhered (@christhered5) reported

    @virginmedia why do you have such idiots on your phones . 40 mins pressing buttons and an idiot who couldn’t help , get transferred and she cuts me off

  • oraclematt Matt Searle (@oraclematt) reported

    @virginmedia A complaint is a waste of time when it's your business model to charge people when they leave even if you can't continue to provide service. It's plain wrong (plus gives you the chance to charge 2 customers at the same time for the same property) but nothing I can do about it.

  • ScaleJetFred Fred (@ScaleJetFred) reported

    @virginmedia The fault is not one or both phones: the fault is a problem with the Virgin 500 Mb Broadband box This box has 2 outlet sockets for Home Phone. they stopped giving out the signal. result is : no home Phone can be used nor can callers get connected with my Home Phones

  • miaxox1234 miaboo (@miaxox1234) reported

    @virginmedia Which you are clearly John refusing to answer my question about the breach? VM clearly seem to constantly ignore messages and only reply to want they want. Your customer service is shocking and I will continue to message until you respond better than that John!

  • Vishan85 YoungMaster85 (@Vishan85) reported

    I have some very important upcoming meetings and Online exams , I can I guarantee Virgin Media won't let me down?.I chose VM due to u having the best BB, but this is not the case.

  • Richard84059202 RLCJ Gaming (@Richard84059202) reported

    @virginmedia Broadband down again DN35 what do i pay £60 a month for again remind me? never any discount offered either your service is shocking... Do you want people to leave is that it?

  • SIXfoot5ins SIXfoot5ins (@SIXfoot5ins) reported

    @virginmedia Still not working, got an update text that it’ll be fixed by 4pm today or sooner 🤞🏾

  • Sue0103 Sue Moscatelli (@Sue0103) reported

    @sirdickbranson @virginmedia Absolute appalling service from VirginMedia. Been waiting 3 months for Broadband installation for our ecommerce business and can't get a response, although Brighton Council advise permits have been given to dig up the road! #brunswickfinewines

  • elena71054380 elenaj (@elena71054380) reported

    @virginmedia I need urgently broadband for work and my son university study.The cable need to be replaced,they digged our driveway yesterday and since we don't have Internet.Why customer service told us it will be today between 8-9 am.? You record conversation, you can play it to check.