Virgin Media Outage Report in Dover, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Dover, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dover, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Dover, England
The most recent Virgin Media outage reports came from the following cities: Dover, and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Dover
|
Internet | 28 days ago |
|
Folkestone
|
TV | 2 months ago |
|
Dover
|
Internet | 2 months ago |
|
Folkestone
|
Wi-fi | 3 months ago |
|
Dover
|
Internet | 4 months ago |
|
Dover
|
Internet | 5 months ago |
Community Discussion
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Virgin Media Issues Reports Near Dover, England
Latest outage, problems and issue reports in Dover and nearby locations:
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Owen Kimm (@chewgumforever) reported from Folkestone, England@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
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Kirk Hughes (@dovermonkey) reported from Folkestone, England@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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ralph spicer (@ralphspicer) reported from Dover, England@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
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Neil 🇺🇦🇺🇦🇺🇦 (@monkey1959neil) reported from Whitfield, England@virginmedia No thanks ,it's just how I hear from people about your customer service
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Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia Can someone help book an engineer
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Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
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Kirk Hughes (@dovermonkey) reported from Folkestone, England@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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JannerJo 🦠💉💥 (@JoTreCanterbury) reported from Canterbury, England@tryingattimes @virginmedia 100% correct took ages to cancel my 80yo mum's service when my dad got vascular dementia. They sent me all sorts of patronising messages on here. All designed to extract money from vulnerable people. STEER WELL CLEAR!
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Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
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Kirk Hughes (@dovermonkey) reported from Folkestone, England@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
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Kirk Hughes (@dovermonkey) reported from Dover, England@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
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Bsid (@Bsid19451955) reported from Folkestone, England@virginmedia just when you really need Internet none! And fix time 16:00 today.
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SD KATO & TSD ECHO & DD PATCH (@D2SDKATO) reported from Dover, England@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Lynn (@Lynn17451723) reported from Whitfield, England@virginmedia What a joke. My partner, a loyal customer for 16yrs. He left due to very poor service. Now suddenly without notice you have blocked his email address. Very important emails that he can't retrieve. warning him would have been helpful he could have got his contacts
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Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
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Trash Panda 🦝 (@voose_lagina) reported from Dover, EnglandRunning on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
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#GSBOUT #GSBOUT (@TheIronHammer26) reported from Folkestone, EnglandWhen @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
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Natalie Shipp (@shipp_natalie) reported from Folkestone, England@virginmedia none of the apps are working on my tv, can you advise how I can fix this please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Oliver (@McHilti) reported@virginmedia Never mind. It does say that this is about the return of equipment. I have been on to someone at Virgin again this morning and have been given another promise. I was just reminding Virgin that you have until the 19th this month before I skip the kit.
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Saf (@S4rfraz) reported@virginmedia They didn't, I have the names together with dates and times of the individuals I spoke to. They also told me all calls are recorded, so if you could please look into this further. The clearly said to me a complaint reference is not required, Emma Jean is the last agent i spoke to
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Tommy Miller (@McArmchairTosh) reported@virginmedia I need to alter my Mother in laws package. Your phone line is forever busy. She is 90 years old with onset dementia and we support her 24/7. Can you please help me ?
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Linda (@Lindyloo1971) reported@virginmedia is beyond me! When my husband had time, as I knew it can take over an hour, he will call and cancel our account! No incentive to stay despite being a customer for 20+years!
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Dizzy Squirrel Limited (@DizzySquirrelUK) reported@Thrills_Chills @virginmedia We’ve had 24 - YES 24!!! calls so far this morning. They’re quite happy to swear when I say I have ‘problems installing their software in my iPad’, so I certainly suggest getting sweary back!
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James Robinson (@Jcallum1982) reported@virginmedia can someone help me please I can’t get through at all on the phone and the app isn’t loading I have no television and no way of contacting you thanks area postcode BL2
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Don BRUNO / IAGLY (@khalifa_zak) reported@virginmedia ... it has been one FULL month. How can a customer be on the wrong contract for a WHOLE month. When they informed you 1 day after receiving the incorrect contract. Currently been hold today for the past 30minutes and still waiting. I will be raising a high level complaint
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Faye Edgar (@fedgarrr) reportedOMG and now it just put the phone down on me. An hour and 20 mins on hold and it just hangs up! Completely unacceptable!! @virginmedia not the best tactic for the retentions dept is it...
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p*ssy | idk era (@M1SSYAYO) reported@virginmedia fix your wifi please 😤
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Keir Murphy (@Solapse) reportedAbsolutely impossible to get through to the team about cancelling your service. I have wasted 7 hours now on a phone #virginmedia