Virgin Media Outage Report in Dover, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dover, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 03: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dover, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dover and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Dover |
Internet | |
| Folkestone |
Wi-fi | |
| Dover |
Internet | |
| Dover |
Internet | |
| Folkestone |
TV | |
| Folkestone |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dover, England
Latest outage, problems and issue reports in Dover and nearby locations:
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Francisco Domenech 🇵🇸
(@Pakitodomenech) reported
from
Folkestone, England
@virginmedia you service is just below zero. Can’t get any connection. Just please give my money back and I move to something better. Thanks
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Trash Panda 🦝
(@voose_lagina) reported
from
Dover, England
Running on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
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Neil 🇺🇦🇺🇦🇺🇦
(@monkey1959neil) reported
from
Whitfield, England
@virginmedia No thanks ,it's just how I hear from people about your customer service
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Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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ralph spicer
(@ralphspicer) reported
from
Dover, England
@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
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SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
@virginmedia I forgot to screenshot it today.. But yeah it was showing up. Can't seem to get back on the account atm it's like it was down for maintenance. Will try later. Defo something on there though.
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Bsid
(@Bsid19451955) reported
from
Folkestone, England
@virginmedia just when you really need Internet none! And fix time 16:00 today.
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SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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Natalie Shipp
(@shipp_natalie) reported
from
Folkestone, England
@virginmedia none of the apps are working on my tv, can you advise how I can fix this please?
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Dr Patrick Davies
(@DrPEDavies) reported
from
Folkestone, England
Virgin Media Customer Care Complaints Services always fails to come up with solutions. Rather, they continually offer verbose replies referring Customers elsewhere with endless phone numbers. Their standard is totally below the expected minimum!
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
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JannerJo 🦠💉💥
(@JoTreCanterbury) reported
from
Canterbury, England
@tryingattimes @virginmedia 100% correct took ages to cancel my 80yo mum's service when my dad got vascular dementia. They sent me all sorts of patronising messages on here. All designed to extract money from vulnerable people. STEER WELL CLEAR!
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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Francisco Domenech 🇵🇸
(@Pakitodomenech) reported
from
Seabrook, England
@virginmedia why are you service do crap??
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Lynn
(@Lynn17451723) reported
from
Whitfield, England
@virginmedia What a joke. My partner, a loyal customer for 16yrs. He left due to very poor service. Now suddenly without notice you have blocked his email address. Very important emails that he can't retrieve. warning him would have been helpful he could have got his contacts
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Francisco Domenech 🇵🇸
(@Pakitodomenech) reported
from
Folkestone, England
@virginmedia Watching the England game and the internet just stopped. What it’s going on lately with your service??
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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grunge_goodluck
(@GoodluckGrunge) reported
@virginmedia TV interference. WiFi dropping out. Wired internet connection dropping out. Periodical very slow connection. Bad WiFi spots in my house but your app claims we have perfect connection everywhere. Take your pick!
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Kia
(@Kia94307948) reported
@virginmedia I first reported my outage on 10/3/21. An engineer came on 12/3 (good) and diagnosed the problem - a new cable needed to be run into my block of flats (a "drop and repull"). The first time that an attempt was actually made to do the work was on the 9th promised date, 20/7/21
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Karen Wallace
(@karenldoherty) reported
@virginmedia then support wouldn’t cancel but told me to get a wifi booster (cost me £5pm) doesn’t work!!
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Alan C
(@AlanChand) reported
@plonkymiff @virginmedia That’s awful customer service
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Scott Ebsworth
(@edawg209) reported
@virginmedia Have tried to complain but no one really wants to hear it. The poor customer service I have received I feel is bigger than the technical issue. I have tried to speak to someone who wants to take my feedback seriously but they apparently do not exist at virgin.
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Alan Martin
(@alan_p_martin) reported
@virginmedia No, it's claiming there are "no known issues." A speed test - when it works - is showing about 2/3 the promised download speed and upload speeds of a mighty 0.13Mbps. Can I please book an engineer? As a freelancer, I need my home internet connection to work.
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Meadhbh Robertson
(@MeadhbhR24) reported
@virginmedia I’m aware of that scheme but it does not compensate for interrupted service over a long period which is what I have experienced. I’m also very disappointed in the attitude of the Virgin employee who hung up on me today - surely your staff are trained to show empathy? Very poor.
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josephinecl81
(@josephinec1981) reported
@virginmedia The link is not working
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Jay
(@skip_0889) reported
from
Lambeth, England
@virginmedia your service is so appalling I’d like to know how I can leave without being harassed for charges please. We manually paid a bill and cancelled a direct debit to change bank details and you have messed up so badly I’m done. #fail
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josephinecl81
(@josephinec1981) reported
@virginmedia I have also tried this and it is still not working I have now been trying to resolve this issue all day both over the phone and via Twitter it’s just getting ridiculous now quite honestly I’m not sure how I can join a webchat with no internet can’t you escalate it anyway