Virgin Media Outage Report in Dover, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Dover, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (15%)
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Total Blackout (10%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Dover, Kent, England
The most recent Virgin Media outage reports came from the following cities: Folkestone and Dover.
City | Problem Type | Report Time |
---|---|---|
Folkestone | Wi-fi | |
Folkestone | Internet | |
Folkestone | Wi-fi | |
Dover | Phone | |
Dover | Internet | |
Folkestone | Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dover, England
Latest outage, problems and issue reports in Dover and nearby locations:
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Can someone help book an engineer
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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Tony Bagley
(@Tonybee1) reported
from
Dover, England
@mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days
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Katie 🌲 folklore
(@stardustkatie) reported
from
Folkestone, England
Anyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
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#GSBOUT #GSBOUT
(@TheIronHammer26) reported
from
Folkestone, England
When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
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Trash Panda 🦝
(@voose_lagina) reported
from
Dover, England
Running on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166
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Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
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ralph spicer
(@ralphspicer) reported
from
Dover, England
@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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YoungMaster85
(@Vishan85) reported
@virginmedia This is not my point. This keeps happening. Like I said, I have an exam in a few weeks, due to covid, it is an online exam. If the internet goes, It will probably mean I fail. How can I confirm the internet won't go down on exam day?
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christhered
(@christhered5) reported
@virginmedia why do you have such idiots on your phones . 40 mins pressing buttons and an idiot who couldn’t help , get transferred and she cuts me off
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Matt Searle
(@oraclematt) reported
@virginmedia A complaint is a waste of time when it's your business model to charge people when they leave even if you can't continue to provide service. It's plain wrong (plus gives you the chance to charge 2 customers at the same time for the same property) but nothing I can do about it.
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Fred
(@ScaleJetFred) reported
@virginmedia The fault is not one or both phones: the fault is a problem with the Virgin 500 Mb Broadband box This box has 2 outlet sockets for Home Phone. they stopped giving out the signal. result is : no home Phone can be used nor can callers get connected with my Home Phones
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miaboo
(@miaxox1234) reported
@virginmedia Which you are clearly John refusing to answer my question about the breach? VM clearly seem to constantly ignore messages and only reply to want they want. Your customer service is shocking and I will continue to message until you respond better than that John!
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YoungMaster85
(@Vishan85) reported
I have some very important upcoming meetings and Online exams , I can I guarantee Virgin Media won't let me down?.I chose VM due to u having the best BB, but this is not the case.
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RLCJ Gaming
(@Richard84059202) reported
@virginmedia Broadband down again DN35 what do i pay £60 a month for again remind me? never any discount offered either your service is shocking... Do you want people to leave is that it?
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SIXfoot5ins
(@SIXfoot5ins) reported
@virginmedia Still not working, got an update text that it’ll be fixed by 4pm today or sooner 🤞🏾
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Sue Moscatelli
(@Sue0103) reported
@sirdickbranson @virginmedia Absolute appalling service from VirginMedia. Been waiting 3 months for Broadband installation for our ecommerce business and can't get a response, although Brighton Council advise permits have been given to dig up the road! #brunswickfinewines
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elenaj
(@elena71054380) reported
@virginmedia I need urgently broadband for work and my son university study.The cable need to be replaced,they digged our driveway yesterday and since we don't have Internet.Why customer service told us it will be today between 8-9 am.? You record conversation, you can play it to check.