Virgin Media Outage Report in Dover, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dover, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Dover, Kent, England
The most recent Virgin Media outage reports came from the following cities: Folkestone and Dover.
| City | Problem Type | Report Time |
|---|---|---|
 Folkestone |
TV | |
| Folkestone |
TV | |
| Folkestone |
Phone | |
| Folkestone |
TV | |
| Folkestone |
Wi-fi | |
| Dover |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dover, England
Latest outage, problems and issue reports in Dover and nearby locations:
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Can someone help book an engineer
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SD KATO
(@D2SDKATO) reported
from
Dover, England
@jasonleake @virginmedia Mate @VMSolutions_ @VMBusinessIE @vmbusiness @virginmedia customer service is terrible even I went on to online chat last night it was a guy from flipping India
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Tony Bagley
(@Tonybee1) reported
from
Dover, England
@mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days
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James Jukes
(@jamesjukes17) reported
from
Whitfield, England
@virginmedia really do provide a disgraceful service. After a year of shockingly bad WiFi I was informed by their call centre that I could end my services upon end of annual contract with no notice period. Phoned again today to be told I had to give 30 days notice, meaning I 1/2
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Bought an Amazon Fire Stick so we can access @disneyplus (@virginmedia doesn't have it as an app choice). Got D+ so I can force @SirParker77 to watch Hamilton & Star Wars. Never thought I would dig the IoT element, but it is groovy to press a button and ask Alexia to play tunes.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
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Katie 🌲 folklore
(@stardustkatie) reported
from
Folkestone, England
Anyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
13 minutes on hold to @virginmedia and counting — Last time was 16 minutes rhen it went dead!!! GREAT customer service...
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#GSBOUT #GSBOUT
(@TheIronHammer26) reported
from
Folkestone, England
When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166
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Emma Dixon RRR x
(@pinkfairy79) reported
from
Dover, England
@leebarton2317 @virginmedia @Plusnet @bt_uk @SkyHelpTeam Well that's crap 🤪
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Damn. We have @virginmedia which doesn't have @disneyplus as an app. I signed up for it anyway as our DVD has a browser but no go. Think it is time to buy an Apple TV. #nohamiltonforme
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every day now been waiting for @virginmedia on hold listening to music for around 10 minutes!!! NOT acceptable — Want to tell we want to leave because of the poor service, high monthly bills and old noisy boxes we have to unplug every night so we can actually sleep 😡...
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
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Gary Steven Walker
(@garywalk3r) reported
from
Folkestone, England
@virginmedia I'll be cancelling my contract before the the new year! Been with you for many years now! And your customer service and services are getting poor snd there is no loyalty.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jayyy
(@JsChopra0) reported
@virginmedia I have been calling Virgin for the last 3-4 days, Staying on call for 3-4 hours and nobody picks up. In the end, i get told by the operator that the broadband needs signal to be sent, its 200MB, and still sends me to “reconnecting” screen on my meetings every 5 mins. @virginmedia
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Steve Philcox
(@StevePhilcox) reported
@virginmedia internet going off and on all the time this morning. So issues showing on your site but in the past signal issues don’t always show on your site. Do U know of any issues in the SM3 9PP area?
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Susan daly
(@daly_sd4ly) reported
@virginmedia Still waiting. Day 3 of no tv or customer service from @virginmedia. Surely it can’t be that hard to call a customer?!?!
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Abs
(@sirsabs) reported
@virginmedia has the worse customer service in their field. Never call back or action promises they make! @btsport @SkyUK
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Jayyy
(@JsChopra0) reported
@virginmedia The issue has been ongoing for the last 2 weeks, I didnt notice it much but it really got bad this week. After signal is sent, it stays the same, i have tried everything you have on your website and also tried signal boosting etc on the Virgin App.
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T0m
(@T0m_Tr0ubl3) reported
@virginmedia this is the second time this week that I call customer service and I am being put on hold and then the agent ends the call!! #badcustomerservice #getittogether
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John Spencer
(@JohnSpencerTV) reported
Why would I complain about the successful leave request of the 1st? Maybe it's the fail virgin media leave retention dept trying to palm it off as, not them and some other part of virgin? But then they'd also have be the complaints dept? So it's all virgin media that's lying.
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John Spencer
(@JohnSpencerTV) reported
Virgin media have just lied to you about your complaint, please contact virgin media if you have a problem with us lying?? There's something very circular about business and org complaints systems.
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Mark Houghton
(@M4rky) reported
@virginmedia I have a possible fix eta of 6pm tonight from the technical team, that would be a little over 24 hours without service. Will I get a partial refund for the downtime?
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Matt Spink
(@eggdaddy) reported
@virginmedia The Twitter account is very good at saying sorry, but it doesn’t mean anything! Yes issues are still ongoing today as they have been for last 6 weeks. No, service status shows nothing as it hasn’t for last 6 weeks. If you look at the BQM graph I posted it’s clearly an issue of /1