Virgin Media

Virgin Media Outage Report in Whitfield, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitfield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitfield, Kent, England 12/12/2024 04:55

December 12: Problems at Virgin Media

Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitfield, Kent, England

The most recent Virgin Media outage reports came from the following cities: Dover and Folkestone.

Loading map, please wait...
City Problem Type Report Time
United KingdomDover Internet
United KingdomDover TV
United KingdomFolkestone Internet
United KingdomFolkestone TV
United KingdomDover Internet
United KingdomFolkestone Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitfield, England

Latest outage, problems and issue reports in Whitfield and nearby locations:

  • stardustkatie Katie 🌲 folklore (@stardustkatie) reported from Folkestone, England

    Anyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    Every day now been waiting for @virginmedia on hold listening to music for around 10 minutes!!! NOT acceptable — Want to tell we want to leave because of the poor service, high monthly bills and old noisy boxes we have to unplug every night so we can actually sleep 😡...

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    @virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡

  • TommyPinkles Nicole Thomas Wyeth (@TommyPinkles) reported from Folkestone, England

    Bought an Amazon Fire Stick so we can access @disneyplus (@virginmedia doesn't have it as an app choice). Got D+ so I can force @SirParker77 to watch Hamilton & Star Wars. Never thought I would dig the IoT element, but it is groovy to press a button and ask Alexia to play tunes.

  • D2SDKATO SD KATO (@D2SDKATO) reported from Dover, England

    @jasonleake @virginmedia Mate @VMSolutions_ @VMBusinessIE @vmbusiness @virginmedia customer service is terrible even I went on to online chat last night it was a guy from flipping India

  • pinkfairy79 Emma Dixon RRR x (@pinkfairy79) reported from Dover, England

    @leebarton2317 @virginmedia @Plusnet @bt_uk @SkyHelpTeam Well that's crap 🤪

  • garywalk3r Gary Steven Walker (@garywalk3r) reported from Folkestone, England

    @virginmedia I'll be cancelling my contract before the the new year! Been with you for many years now! And your customer service and services are getting poor snd there is no loyalty.

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    @virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    Every single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!

  • TommyPinkles Nicole Thomas Wyeth (@TommyPinkles) reported from Folkestone, England

    Damn. We have @virginmedia which doesn't have @disneyplus as an app. I signed up for it anyway as our DVD has a browser but no go. Think it is time to buy an Apple TV. #nohamiltonforme

  • james_gregory88 James Gregory (@james_gregory88) reported from Folkestone, England

    @kimmylou23 @alexjgriffin23 @virginmedia Horrific service. Exactly why I left @virginmedia - I’ve never had an issue with @bt_uk !!

  • chloeelton13 Chloe (@chloeelton13) reported from Dover, England

    @virginmedia mine and my partners WiFi hasn’t been working for 1 weeks now try phoning them no answer sent a complaint no answer bad service considering the amount of money he pays for it

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.

  • Tonybee1 Tony Bagley (@Tonybee1) reported from Dover, England

    @mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    13 minutes on hold to @virginmedia and counting — Last time was 16 minutes rhen it went dead!!! GREAT customer service...

  • jamesjukes17 James Jukes (@jamesjukes17) reported from Whitfield, England

    @virginmedia really do provide a disgraceful service. After a year of shockingly bad WiFi I was informed by their call centre that I could end my services upon end of annual contract with no notice period. Phoned again today to be told I had to give 30 days notice, meaning I 1/2

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia Can someone help book an engineer

  • revdmesmith Michael Smith (@revdmesmith) reported from Kingsdown, England

    ****** @bt_uk been at my parents for past couple of days. Had to reset router every day at least twice. Broadband goes down regularly. Thank goodness we have @virginmedia at home!

  • JoaoJpfx1 Joao Paulo Ferreira (@JoaoJpfx1) reported from Hawkinge, England

    @virginmedia @ComedyCentralUK This debauchery is okay it’s not a problem but pit girls are no good. There really is a double standard with the media elites

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Danninyelle Danielle (@Danninyelle) reported

    @virginmedia Yes twice. I’ve also tried to run the test from my app to the hub and it is discovering an “unknown issue”

  • thejayfaulkner Jay Faulkner ♿ (@thejayfaulkner) reported

    @virginmedia Because, obviously, I'd like to know what the issues were, and what was done to fix them/ensure they won't happen again* *25+ years IT Manager head speaking :)

  • jomackfall Jo Mackfall (@jomackfall) reported

    @virginmedia Trying without much success to leave if i'm honest! I refuse to pay more than double than new customers to get the same package, after 11 years of being a customer. Nail in the coffin was the email notifying me of a more than 10% price increase.

  • thejayfaulkner Jay Faulkner ♿ (@thejayfaulkner) reported

    @virginmedia I did yes. An engineer did try earlier to do something, and thought he'd got it sorted, but we're now in a worse position than before unfortunately (not blaming him!). Said 2nd line support will look in 48hrs or so ...but obviously it's been over a week of this issue.

  • TheBeehammer TheBeehammer (@TheBeehammer) reported

    @thejayfaulkner @virginmedia That is really weird. To help isolate issues, I switched my Google wifi router to AP mode and put it behind a TPLINK wired only router to confirm it only impacted wireless. It could be the device radio?

  • jomackfall Jo Mackfall (@jomackfall) reported

    @virginmedia Whilst I appreciate that, its not particularly appealing to a customer of 11 years to take a hit on the bill and pay £70 when new customers can pay £30 for the same package.

  • GoodServicePlse PLSE HELP/NOTE THX (@GoodServicePlse) reported

    @virginmedia Thanks for your help. The annual discount of £120 that I recently lost is now less than 25% of that. So much for loyalty. In the end I gave up the will to live .....

  • fizzybaba Shez (@fizzybaba) reported

    @virginmedia currently partner sat online since 4.00 pm this afternoon waiting to speak to customer sevices. What an absolute joke..😡😡

  • Fred_Mullin FM (@Fred_Mullin) reported

    @virginmedia “With her email registered to it” That’s personal information. And of course she has active Virgin services, that was explicit in earlier Tweets. Any sensibly customer facing business has escalation processes. I’ll instead vontact the industry regulator.

  • Danninyelle Danielle (@Danninyelle) reported

    @virginmedia @Shai_Khan Reinvest? I can get twice the broadband speed elsewhere for less…. Update ur infrastructure and provide a better service before pricing urselves out the market….