Virgin Media

Virgin Media Outage Report in Whitfield, Kent, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitfield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitfield, Kent, England 03/29/2024 04:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Whitfield, Kent, England

The most recent Virgin Media outage reports came from the following cities: Folkestone and Dover.

Loading map, please wait...
City Problem Type Report Time
United KingdomFolkestone Wi-fi
United KingdomFolkestone Internet
United KingdomFolkestone Wi-fi
United KingdomDover Phone
United KingdomDover Internet
United KingdomFolkestone Internet

Community Discussion

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Virgin Media Issues Reports Near Whitfield, England

Latest outage, problems and issue reports in Whitfield and nearby locations:

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Folkestone, England

    @virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    @virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Folkestone, England

    @virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Folkestone, England

    @virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better

  • chewgumforever Owen Kimm (@chewgumforever) reported from Folkestone, England

    @virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.

  • D2SDKATO SD KATO & TSD ECHO & DD PATCH (@D2SDKATO) reported from Dover, England

    @virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    Every single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    @virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡

  • TheIronHammer26 #GSBOUT #GSBOUT (@TheIronHammer26) reported from Folkestone, England

    When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty

  • nghudson Nigel Hudson (@nghudson) reported from Preston, England

    @Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    @virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv

  • Bsid19451955 Bsid (@Bsid19451955) reported from Folkestone, England

    @virginmedia just when you really need Internet none! And fix time 16:00 today.

  • voose_lagina Trash Panda 🦝 (@voose_lagina) reported from Dover, England

    Running on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.

  • ralphspicer ralph spicer (@ralphspicer) reported from Dover, England

    @Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia Can someone help book an engineer

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166

  • monkey1959neil Neil 🇺🇦🇺🇦🇺🇦 (@monkey1959neil) reported from Whitfield, England

    @virginmedia No thanks ,it's just how I hear from people about your customer service

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.

  • jiginthebox Richard Esdale (@jiginthebox) reported from Dover, England

    @virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TheFabledAesop Saboteur Aesop 🔵 (@TheFabledAesop) reported

    @0Calamity @virginmedia Though I have long been registered with the TPS I still get scam calls too. Yes, infuriating, and the automated ones are the worst, where you can't even shout at the person on the other end without 'pressing a number'. No ta! '

  • stanley_gma Emma Stanley (@stanley_gma) reported

    @virginmedia Tried calling a week ago and was promised a call back form a supervisor within 48 hours. The phone rang ONCE before hanging up. Is there someone who can contact me as don’t have the time to sit on hold again for nearly an hour to be told they can’t help

  • RhianneBarnsley Rhianne Barnsley (@RhianneBarnsley) reported

    @virginmedia Nope they since text me to say the visit has been put on hold :D so god knows when you’ll fix it

  • SamP9000 SAM (@SamP9000) reported

    I refuse an upgrade on my phone and my internet shuts down, seems legit... @virginmedia

  • astroqxeen Kay ✊🏻✊🏼✊🏽✊🏾✊🏿 (@astroqxeen) reported

    @virginmedia can I have some help please? Internet isn't working and I'm up to date on my bills

  • linahb linah (@linahb) reported

    @virginmedia I'm sick and tired of the service being so terrible. I've never had connection drop so many times in the space of 10 mins. SORT IT OUT

  • Rachel_DC91 Rachel Carr (@Rachel_DC91) reported

    @virginmedia Yeah I checked that and it said there were no known faults with the internet service.

  • ckf__ 𝑪𝑯𝑳𝑶𝑬 𝑲𝑨𝑻𝑯𝑳𝑬𝑬𝑵 💫 (@ckf__) reported

    Absolutely fuming at @virginmedia who decided half way through my class zoom call to update my router making me cancel the lesson and then having to ring round all the parents to explained why happened! Furious!

  • Geo88HH George Hoddinott (@Geo88HH) reported

    @virginmedia This number doesn’t work?? Says not delivered every time. And it’s nothing to do with my network

  • DavidRE42544123 David R (@DavidRE42544123) reported

    @virginmedia had 4 scam calls from someone claiming to be from Virgin Media in last 24 hours. When challenged they hang up. Can VM do more to publicise the issue to protect more vulnerable consumers please.