Virgin Media Outage Report in Whitfield, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Whitfield, Kent, England
The most recent Virgin Media outage reports came from the following cities: Folkestone and Dover.
| City | Problem Type | Report Time |
|---|---|---|
 Folkestone |
Wi-fi | |
| Dover |
Internet | |
| Dover |
Internet | |
| Folkestone |
TV | |
| Folkestone |
TV | |
| Folkestone |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitfield, England
Latest outage, problems and issue reports in Whitfield and nearby locations:
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JannerJo 🦠💉💥
(@JoTreCanterbury) reported
from
Canterbury, England
@tryingattimes @virginmedia 100% correct took ages to cancel my 80yo mum's service when my dad got vascular dementia. They sent me all sorts of patronising messages on here. All designed to extract money from vulnerable people. STEER WELL CLEAR!
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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Neil 🇺🇦🇺🇦🇺🇦
(@monkey1959neil) reported
from
Whitfield, England
@virginmedia No thanks ,it's just how I hear from people about your customer service
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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Trash Panda 🦝
(@voose_lagina) reported
from
Dover, England
Running on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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Bsid
(@Bsid19451955) reported
from
Folkestone, England
@virginmedia just when you really need Internet none! And fix time 16:00 today.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
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#GSBOUT #GSBOUT
(@TheIronHammer26) reported
from
Folkestone, England
When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
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Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
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Natalie Shipp
(@shipp_natalie) reported
from
Folkestone, England
@virginmedia none of the apps are working on my tv, can you advise how I can fix this please?
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Lynn
(@Lynn17451723) reported
from
Whitfield, England
@virginmedia What a joke. My partner, a loyal customer for 16yrs. He left due to very poor service. Now suddenly without notice you have blocked his email address. Very important emails that he can't retrieve. warning him would have been helpful he could have got his contacts
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
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SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it
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Nigel Hudson
(@nghudson) reported
from
Preston, England
@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
@virginmedia I forgot to screenshot it today.. But yeah it was showing up. Can't seem to get back on the account atm it's like it was down for maintenance. Will try later. Defo something on there though.
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ralph spicer
(@ralphspicer) reported
from
Dover, England
@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Quinn
(@AndyQui29237736) reported
@Mangermouse @virginmedia Dont be suprised if its not i have the same issue and they said it should be fixed by 4pm yesterday 4pm past and it changed to 4pm today. I will now be leaving them as a day and a half with no service is beyond a joke & its still off now im relying on iphone hotspot.
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Navy Blue
(@Paddock_View) reported
@virginmedia Yes, just for info, I am a network engineer so have done all of the normal things you would ask, hence why I have tweeted you. As I thought there maybe line degradation
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besh
(@besh53587734) reported
@virginmedia As I say every single day my internet drops between 2-5 times per day and I have raised this issue with your staff on several occasions! Be great to get what I pay for for over 75% of my waking day! Which also happens spontaneously for no reason
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Beth Ridpath
(@BRidpath) reported
@virginmedia - my TV service is down - London SW4
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besh
(@besh53587734) reported
@virginmedia Also the link you provided is a link showing my Twitter conversation! Nowhere within the link is any form in which I can express my dissatisfaction! Again ANOTHER fail by virgin media
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Nicole Hardey
(@hardey_nicole) reported
@virginmedia Can you please tell me what is going on with the service in Hertford I cannot attend my uni class on line and we have spoken to your company 3 times this week and all they want to do is sell us another package and nothing works! I am training to be a Nurse and this does not help!
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Apprenticeships
(@App4england) reported
Virgin media down again no WiFi for 2 days This is happening all the time on my area. Made me realise how much our lives relvolve around the internet and how lost we are without it.
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Abi Marie
(@abi_mackie) reported
@virginmedia I have tried calling but the person I contacted couldn’t help as I don’t have an account with you
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Mark Swaroop
(@markswaroop) reported
@virginmedia Can someone please help us get our internet back on. We’re stuck with barely no signal and the internet is not working. The link sent to us says a technician will be sent 4 days from now.
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Evelyn Ring Lord
(@EvelynRingLord) reported
@virginmedia The cancellation form was sent to Virgin on November 28, 2021. Tried calling Virgin but there was a 30-minute wait.I was on Virgin's messaging service and was trying to get in contact with someone from Customer Support that way. No joy. There is a record of the conversation.