Virgin Media Outage Report in Whitfield, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Whitfield, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dover and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Dover |
||
| Dover |
Internet | |
| Folkestone |
Internet | |
| Folkestone |
Wi-fi | |
| Folkestone |
Internet | |
| Dover |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitfield, England
Latest outage, problems and issue reports in Whitfield and nearby locations:
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#GSBOUT #GSBOUT
(@TheIronHammer26) reported
from
Folkestone, England
When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Can someone help book an engineer
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Tony Bagley
(@Tonybee1) reported
from
Dover, England
@mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
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Katie 🌲 folklore
(@stardustkatie) reported
from
Folkestone, England
Anyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃
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Nigel Hudson
(@nghudson) reported
from
Preston, England
@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
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Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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ralph spicer
(@ralphspicer) reported
from
Dover, England
@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Huw is a Design Person™️ 💙 僅 四角 光!®
(@Littlepixel) reported
@virginmedia The outage is widely reported. It's not our equipment. Please just get it fixed. It's screwing my livelihood.
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Matthew
(@mneilan12) reported
@virginmedia I am having trouble with premier sports 1 - it’s supposed to be showing serie A bit instead it is showing champions snooker
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Dom Langowski
(@DomLangowski) reported
@virginmedia Here we go again, pass the buck to the next fool who wont listen. RUBBISH SERVICE.... I have tried to call but every manager is in a meeting for the next few hours. Guess its time to give up and look into @CityFibre Maybe they can provide a proper service...
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Lady Andrea 🏴🇬🇧🏴🇬🇧
(@AndreaRice54) reported
@TheSun I’ve taken a CUT. 0.25% rise = £6 a month. Council tax up £6.5 a month. Gas/electric up. Tv tax up, VEL up, mobile phone up, water. Charges up, virgin media up, BT up. And more. Down about £30 a month. Rip off Britain is alive & well.
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Sean Allan
(@Sean_Sauzee) reported
@brucerisk @virginmedia get those sometimes I say "aye, i've noticed it disnae seem right, can you hold on whilst I reboot it" I then put the phone beside the radio or stereo, whatevers on. see how long I can keep them on hold wi an occasional "it must be bad, still booting" ma record is 32 minutes
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Chris Brandrick ✌️
(@chrisbrandrick) reported
@virginmedia To reset stuff. Which doesn't solve it. Constantly slow speeds and intermittent service. Any solutions offered either don't work, or work for all of an hour before it flakes out again.
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Huw is a Design Person™️ 💙 僅 四角 光!®
(@Littlepixel) reported
@virginmedia Yesterday it said 'fixed by 15:45 Wed' after a day of outage - then it said 'fixed by 17:45 Thur'. But now the site has airbrushed that and says 'no issues reported' - but they remain. (yes I've rebooted the router and all that sort of thing)
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Bota
(@BotaF12016) reported
@virginmedia READ MY MESSAGES- THERE ARE MANY UNSATISFIED CUSTOMERS AND IF YOU THINK YOU CAN GET AWAY WITH POOR CUSTOMER SERVICE THAT IS NOT GOOD
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Dom Langowski
(@DomLangowski) reported
@virginmedia TOTAL CRAP SERVICE... I HAVE JUST BEEN CUT OFF BY YOUR CUSTOMER SERVICES BECAUSE I TRIED TO EXPLAIN WE HAVE HAD OUTAGE ISSUES ALONG WITH OUR LOCAL AREA. SAYING ITS A COINCIDENCE... I EXPECT A RESPONCE TODAY. NO MANAGER AVALIABLE ALL IN A MEETING. FUNNY JOKE...
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Bota
(@BotaF12016) reported
@virginmedia PLS DONT GIVE ME THE BEST TIMES FOR THE PUBLIC TO LOOK LIKE IF WE ARE ALL HERE STUPID AND YOU TRY EVERYTHING WHICH YOU ARE NOT. DONT YOU THINK PEOPLE TRY ALL SORTS OF HOURS? HIRE MORE PEOPLE AS YOU CHARGE A LOT