Virgin Media Outage Report in Whitfield, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Whitfield, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dover and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Dover |
||
| Dover |
Internet | |
| Folkestone |
Internet | |
| Folkestone |
Wi-fi | |
| Folkestone |
Internet | |
| Dover |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitfield, England
Latest outage, problems and issue reports in Whitfield and nearby locations:
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Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
@virginmedia I forgot to screenshot it today.. But yeah it was showing up. Can't seem to get back on the account atm it's like it was down for maintenance. Will try later. Defo something on there though.
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SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it
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Neil 🇺🇦🇺🇦🇺🇦
(@monkey1959neil) reported
from
Whitfield, England
@virginmedia No thanks ,it's just how I hear from people about your customer service
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Francisco Domenech 🇵🇸
(@Pakitodomenech) reported
from
Folkestone, England
@virginmedia Watching the England game and the internet just stopped. What it’s going on lately with your service??
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Trash Panda 🦝
(@voose_lagina) reported
from
Dover, England
Running on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Natalie Shipp
(@shipp_natalie) reported
from
Folkestone, England
@virginmedia none of the apps are working on my tv, can you advise how I can fix this please?
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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Lynn
(@Lynn17451723) reported
from
Whitfield, England
@virginmedia What a joke. My partner, a loyal customer for 16yrs. He left due to very poor service. Now suddenly without notice you have blocked his email address. Very important emails that he can't retrieve. warning him would have been helpful he could have got his contacts
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Francisco Domenech 🇵🇸
(@Pakitodomenech) reported
from
Folkestone, England
@virginmedia you service is just below zero. Can’t get any connection. Just please give my money back and I move to something better. Thanks
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Nigel Hudson
(@nghudson) reported
from
Preston, England
@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
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ralph spicer
(@ralphspicer) reported
from
Dover, England
@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
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Bsid
(@Bsid19451955) reported
from
Folkestone, England
@virginmedia just when you really need Internet none! And fix time 16:00 today.
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JannerJo 🦠💉💥
(@JoTreCanterbury) reported
from
Canterbury, England
@tryingattimes @virginmedia 100% correct took ages to cancel my 80yo mum's service when my dad got vascular dementia. They sent me all sorts of patronising messages on here. All designed to extract money from vulnerable people. STEER WELL CLEAR!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tims mum
(@lyndamardon) reported
@virginmedia what up with the internet been crap last couple of day ?
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Chris Hodgkinson
(@Hocky69) reported
@virginmedia It is multi room I got promised off customer retention team. I have a box in my living room. But I cancelled my service. Customer retention phoned me up and offered me a deal.
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ronnie
(@Einnorsirrom) reported
scammer called from 01253869309 telling me there are issues with Virgin broadband @virginmedia please sort them out- four calls yesterday & its only 9.20am. I think BT is calling my name
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Andy Beeston
(@Andy_Beeston76) reported
@virginmedia @VirginMediaCorp Your TV 360 box is absolutely shocking! Recorded programmes constantly freeze & the sound synchronisation to the picture make them unwatchable! I've only been a customer a few weeks & already the problems disgraceful!
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Andy Beeston
(@Andy_Beeston76) reported
@virginmedia @VirginMediaCorp Your TV 360 Box is absolutely shocking!! Recorded programmes constantly freeze & are unwatchable. Sound quality is abmismal, synchronisation of sound to picture is appalling!! Why am I paying for software & a service you clearly have fully tested?
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Alex B
(@time_turner23) reported
@virginmedia I have a small house,yet Wi-Fi will only reach the immediate room that the box is in & the two above it.Why can’t I get the internet in a room approx 6 metres from the box?!It’s an issue that I’ve tried to get used to,however it is eating into my phones data usage
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Darren Hunt
(@DarrenHunt71) reported
@virginmedia Yes just spoke to Dawn, who was very helpful, directing me to the help pages that I've been through a thousand times. The she said I'm just transfering you, and I was cut off
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Kev Hegarty
(@mrChimps) reported
@virginmedia are you having issues ST5 area? Internet connection very up and down. Almost 100% lost packets since Wednesday :(
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Jessica
(@__jessicashaw) reported
@virginmedia No they said it would be a standard letter to get in contact with the technical team. Extremely frustrating and found them quite rude!
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REBECCA CROW (she/he/they)
(@katsandcrows) reported
@virginmedia It was down in my area yesterday but it has no known issues rn, but i’ve tried all the advice and its still not working