Virgin Media Outage Report in Whitfield, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Whitfield, Kent, England
The most recent Virgin Media outage reports came from the following cities: Folkestone, Dover and Canterbury.
| City | Problem Type | Report Time |
|---|---|---|
 Folkestone |
TV | |
| Dover |
Total Blackout | |
| Folkestone |
Internet | |
| Dover |
Internet | |
| Folkestone |
Internet | |
| Canterbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitfield, England
Latest outage, problems and issue reports in Whitfield and nearby locations:
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Joao Paulo Ferreira
(@JoaoJpfx1) reported
from
Hawkinge, England
@virginmedia @ComedyCentralUK This debauchery is okay it’s not a problem but pit girls are no good. There really is a double standard with the media elites
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Bought an Amazon Fire Stick so we can access @disneyplus (@virginmedia doesn't have it as an app choice). Got D+ so I can force @SirParker77 to watch Hamilton & Star Wars. Never thought I would dig the IoT element, but it is groovy to press a button and ask Alexia to play tunes.
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James Gregory
(@james_gregory88) reported
from
Folkestone, England
@kimmylou23 @alexjgriffin23 @virginmedia Horrific service. Exactly why I left @virginmedia - I’ve never had an issue with @bt_uk !!
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Michael Smith
(@revdmesmith) reported
from
Kingsdown, England
****** @bt_uk been at my parents for past couple of days. Had to reset router every day at least twice. Broadband goes down regularly. Thank goodness we have @virginmedia at home!
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Damn. We have @virginmedia which doesn't have @disneyplus as an app. I signed up for it anyway as our DVD has a browser but no go. Think it is time to buy an Apple TV. #nohamiltonforme
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SD KATO
(@D2SDKATO) reported
from
Dover, England
@jasonleake @virginmedia Mate @VMSolutions_ @VMBusinessIE @vmbusiness @virginmedia customer service is terrible even I went on to online chat last night it was a guy from flipping India
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
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Tony Bagley
(@Tonybee1) reported
from
Dover, England
@mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days
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Chloe
(@chloeelton13) reported
from
Dover, England
@virginmedia mine and my partners WiFi hasn’t been working for 1 weeks now try phoning them no answer sent a complaint no answer bad service considering the amount of money he pays for it
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
13 minutes on hold to @virginmedia and counting — Last time was 16 minutes rhen it went dead!!! GREAT customer service...
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!
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Katie 🌲 folklore
(@stardustkatie) reported
from
Folkestone, England
Anyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃
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Gary Steven Walker
(@garywalk3r) reported
from
Folkestone, England
@virginmedia I'll be cancelling my contract before the the new year! Been with you for many years now! And your customer service and services are getting poor snd there is no loyalty.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Can someone help book an engineer
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James Jukes
(@jamesjukes17) reported
from
Whitfield, England
@virginmedia really do provide a disgraceful service. After a year of shockingly bad WiFi I was informed by their call centre that I could end my services upon end of annual contract with no notice period. Phoned again today to be told I had to give 30 days notice, meaning I 1/2
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every day now been waiting for @virginmedia on hold listening to music for around 10 minutes!!! NOT acceptable — Want to tell we want to leave because of the poor service, high monthly bills and old noisy boxes we have to unplug every night so we can actually sleep 😡...
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Emma Dixon RRR x
(@pinkfairy79) reported
from
Dover, England
@leebarton2317 @virginmedia @Plusnet @bt_uk @SkyHelpTeam Well that's crap 🤪
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Barney Bizzle 🏴
(@papashizzler) reported
@virginmedia Internet is so slow, can’t connect to it half the time,
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Adam Cannan
(@AdzC7) reported
@virginmedia @CornishCracker should be automatic that service update
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Matthew
(@Matthew_Mc_D) reported
@virginmedia @O2 @itvtakeaway Your Internet service is abysmal
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Adam Cannan
(@AdzC7) reported
@virginmedia broadband still down in PL6 8 , went off at 21:45 last night whole estate affected #estover not just my house , your service status says all services are fine which isn’t the case ! Please sort this out @Plymouth_Live nothing on your website
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Abhimanyu Parikh
(@NotAbhimanyu) reported
@virginmedia I've been giving a number of different reasons, all of which are simply templatised responses from the call centres. Nobody actually wants to listen to the fact that there's no signal coming through to the box outside my home. Reasons given invoice:
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mumrah
(@unstoppable_85) reported
@virginmedia Your WhatsApp has not responded for 3 days. My call has still not been answered and you're making up excuses. Is this the level of service at virgin media?
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Gavin Lambert
(@gavlambert76) reported
@virginmedia They tried to update network settings apparently. But as I don't always have the SIM enabled it failed. I think they sent a new SIM to an old address in the UK. I live in China. I now get a message 'SIM not provisioned'.
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Abhimanyu Parikh
(@NotAbhimanyu) reported
@virginmedia But, either they don't show up, or I'm told there the repull is done. I've said these correspondences because I was planning on packaging them up and sending them to any authority that would consider this service as negligent and ignorant. I can wait a couple of days till Monday.
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Abhimanyu Parikh
(@NotAbhimanyu) reported
@virginmedia Yes, Tuesday is fine. I would request you to enquire whether all the hours worth of notes have truly been taken as I'm told by your execs. And if so, I would truly appreciate an honest response as to why there's been no help from VMED despite the months' worth of empty promises.
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челси
(@chelsea6rown) reported
Just been told we made our wifi provider VIRGIN MEDIA on the basis that we would receive a £50 just eat voucher. We have not even received the voucher and we also have god awful wifi