Virgin Media Outage Report in Dover, Kent, England
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The latest reports from users having issues in Dover come from postal codes CT16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dover, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dover, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dover.
| City | Problem Type | Report Time |
|---|---|---|
 Dover |
Internet | |
| Dover |
Internet | |
| Folkestone |
TV | |
| Folkestone |
TV | |
| Folkestone |
Phone | |
| Folkestone |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dover, England
Latest outage, problems and issue reports in Dover and nearby locations:
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Bought an Amazon Fire Stick so we can access @disneyplus (@virginmedia doesn't have it as an app choice). Got D+ so I can force @SirParker77 to watch Hamilton & Star Wars. Never thought I would dig the IoT element, but it is groovy to press a button and ask Alexia to play tunes.
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Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
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James Jukes
(@jamesjukes17) reported
from
Whitfield, England
@virginmedia really do provide a disgraceful service. After a year of shockingly bad WiFi I was informed by their call centre that I could end my services upon end of annual contract with no notice period. Phoned again today to be told I had to give 30 days notice, meaning I 1/2
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
13 minutes on hold to @virginmedia and counting — Last time was 16 minutes rhen it went dead!!! GREAT customer service...
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Can someone help book an engineer
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every day now been waiting for @virginmedia on hold listening to music for around 10 minutes!!! NOT acceptable — Want to tell we want to leave because of the poor service, high monthly bills and old noisy boxes we have to unplug every night so we can actually sleep 😡...
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#GSBOUT #GSBOUT
(@TheIronHammer26) reported
from
Folkestone, England
When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
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Emma Dixon RRR x
(@pinkfairy79) reported
from
Dover, England
@leebarton2317 @virginmedia @Plusnet @bt_uk @SkyHelpTeam Well that's crap 🤪
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Damn. We have @virginmedia which doesn't have @disneyplus as an app. I signed up for it anyway as our DVD has a browser but no go. Think it is time to buy an Apple TV. #nohamiltonforme
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Katie 🌲 folklore
(@stardustkatie) reported
from
Folkestone, England
Anyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃
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Tony Bagley
(@Tonybee1) reported
from
Dover, England
@mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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richard taylor
(@richardtaylor37) reported
@virginmedia Yes it’s mainly wireless we do have a few issues with wired devices but it’s very rare. It’s been like this for over a year and when we call you we are told there is no issues
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Filipp Fox
(@deWotion) reported
@virginmedia @Kate_SLRB As if calling your number ever helps! Had a conversation day before yesterday where explained the problem gound a solution and suggested further action - myself!!! Was told to wait 1 day, 1,5 day max I'd get the correct cable... Do guess what? I'm still chillin with no internet
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Martem Belli
(@MartemBelli) reported
@virginmedia In comparison to download it would be nice to get better offering on the speeds. If you are I. 550mb down and only able to hit 38mb. The ratio is rather poor. When you have dipsy BT offering 70mb uploads.
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Emma Carr
(@EmmaBabeyy93) reported
@virginmedia what's wrong with all the music channels? Same song played on every channel or songs that shouldnt be on a certain channel are..been happening for days now all the box has been reset so what's the problem
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Bethany
(@bethanyafrancis) reported
@virginmedia customer service is shocking on my third day of calling and nobody has resolved my issue!!!
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Tom L
(@Qu3uk) reported
@virginmedia "Don't worry your broadband install is happening tomorrow" also @virginmedia "All the pre-work is happening next week, maybe, we don't know we might have tried 4 times already"... Nice to know nothing changes after trying to return as a customer after 10 years..
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Ehsan Elahi
(@EhsanElahiOne) reported
@VirginMediaIE is the worst ever customer service I ever experienced. 3 time called, waited for more that 90 minutes each time, requested to resolve the issue but no luck. Wrong billing, worst service. Anyone want to be hypertensive patient, get @virginmedia
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sue simpson
(@suesimp78935177) reported
@virginmedia My husband has been pursuing this issue from his account - having similar problems. He has now been assured that the problem will be rectified within 5 days. I’m just still trying from my end because this is a desperate situation
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Flibblestix
(@Flibblestix) reported
@virginmedia I tried that yesterday. I spoke to someone who didn't seem very keen to listen to anything I told them and didn't even seem to understand the problem.
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Shane Sherbourne
(@Sherbzzzzz) reported
@virginmedia Your customer service told me it needed to be moved. It’s been in the same place since it was put in 12 years ago. You’d think after years of service your team would just send someone out and move it to keep a valued customer