Virgin Media Outage Report in Dover, Kent, England
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The latest reports from users having issues in Dover come from postal codes CT16 and CT17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dover, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Dover, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dover and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Dover |
||
| Dover |
Internet | |
| Folkestone |
Internet | |
| Folkestone |
Wi-fi | |
| Folkestone |
Internet | |
| Dover |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dover, England
Latest outage, problems and issue reports in Dover and nearby locations:
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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Tony Bagley
(@Tonybee1) reported
from
Dover, England
@mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
13 minutes on hold to @virginmedia and counting — Last time was 16 minutes rhen it went dead!!! GREAT customer service...
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#GSBOUT #GSBOUT
(@TheIronHammer26) reported
from
Folkestone, England
When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Damn. We have @virginmedia which doesn't have @disneyplus as an app. I signed up for it anyway as our DVD has a browser but no go. Think it is time to buy an Apple TV. #nohamiltonforme
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Can someone help book an engineer
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Emma Dixon RRR x
(@pinkfairy79) reported
from
Dover, England
@leebarton2317 @virginmedia @Plusnet @bt_uk @SkyHelpTeam Well that's crap 🤪
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Katie 🌲 folklore
(@stardustkatie) reported
from
Folkestone, England
Anyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Bought an Amazon Fire Stick so we can access @disneyplus (@virginmedia doesn't have it as an app choice). Got D+ so I can force @SirParker77 to watch Hamilton & Star Wars. Never thought I would dig the IoT element, but it is groovy to press a button and ask Alexia to play tunes.
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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pete jones
(@brizzleboy) reported
@virginmedia I've tried holding on the phone for an hour & the text option is an absolute joke , I'll just cancel and look at other options I guess ,that way I will get someone to actually answer ?
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Ian MacQuarrie
(@MekQuarrie) reported
@dtaylor5633 I read somewhere a long time ago that twenty devices should be no problem to a modern router, but I'm having my doubts about the service any cable provider is giving at the moment. Our Virgin Media service gets quite patchy after midnight...
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Jason
(@jashillstweets) reported
@virginmedia So that will be the people I called earlier and spent 45 minutes talking to who ignored me and fobbed me off?! Thats the first thing I said to you on here! I need someone to listen AND HELP?! Just send me a new plug so I have the right plug would be a start!
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jon a
(@1972jon) reported
@virginmedia hi! How can I upgrade my router to hub 4 because my router currently using I keeps on stopping the signal. Area 24 Account number 211435302. Thanks
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carol glister
(@carolglister) reported
@virginmedia Ha ha I don’t think so. Your prices are over inflated and your service is poor. As stated in the last survey I completed for you
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Alice Chadwick
(@AliceMakepeace) reported
@virginmedia Your website is the problem! It tells us we cannot get internet at new address despite the next door neighbour having virgin
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Suz
(@scoobiedoooo) reported
@OrganCadenza @OpenreachHelp We’ve had ones claiming to be from Virgin Media, openreach etc. My husband answers and plays along but usually they get spooked and hang up on us!
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Spraggsy
(@SpraggsyHD) reported
Despite missing yesterday's VFL trial due to Virgin Media been useless fixing my internet. Next seasons options have at least been narrowed down. Hopefully have a team sorted soon!
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GrantMcD
(@doogerev) reported
@virginmedia WiFi dropping out in various rooms in our home. I’ve already tried moving the virgin hub but still problems exist. Problems happen even when ther is only 1 item using the WiFi
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citizen of nowhere #wearadamnmask #FBPE
(@BiddleIan) reported
@virginmedia if you can't fix my broadband, then you can't help me.