Virgin Media Outage Report in Dover, Kent, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Dover come from postal codes CT17 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Dover, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dover, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Dover, England
The most recent Virgin Media outage reports came from the following cities: Dover, and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Dover
|
Internet | 28 days ago |
|
Folkestone
|
TV | 2 months ago |
|
Dover
|
Internet | 2 months ago |
|
Folkestone
|
Wi-fi | 3 months ago |
|
Dover
|
Internet | 4 months ago |
|
Dover
|
Internet | 5 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dover, England
Latest outage, problems and issue reports in Dover and nearby locations:
-
Nicole Thomas Wyeth (@TommyPinkles) reported from Folkestone, EnglandBought an Amazon Fire Stick so we can access @disneyplus (@virginmedia doesn't have it as an app choice). Got D+ so I can force @SirParker77 to watch Hamilton & Star Wars. Never thought I would dig the IoT element, but it is groovy to press a button and ask Alexia to play tunes.
-
Nicole Thomas Wyeth (@TommyPinkles) reported from Folkestone, EnglandDamn. We have @virginmedia which doesn't have @disneyplus as an app. I signed up for it anyway as our DVD has a browser but no go. Think it is time to buy an Apple TV. #nohamiltonforme
-
Katie 🌲 folklore (@stardustkatie) reported from Folkestone, EnglandAnyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃
-
Tony Bagley (@Tonybee1) reported from Dover, England@mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days
-
Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.
-
#GSBOUT #GSBOUT (@TheIronHammer26) reported from Folkestone, EnglandWhen @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
-
Owen Kimm (@chewgumforever) reported from Folkestone, England@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
-
Richard Esdale (@jiginthebox) reported from Dover, EnglandEvery single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!
-
Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
-
SD KATO & TSD ECHO & DD PATCH (@D2SDKATO) reported from Dover, England@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
-
Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
-
Kirk Hughes (@dovermonkey) reported from Folkestone, England@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
-
Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
-
Kirk Hughes (@dovermonkey) reported from Folkestone, England@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
-
Richard Esdale (@jiginthebox) reported from Dover, England@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
-
Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
-
Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166
-
Kirk Hughes (@dovermonkey) reported from Folkestone, England@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
-
Kirk Hughes (@dovermonkey) reported from Dover, England@virginmedia Can someone help book an engineer
-
Kirk Hughes (@dovermonkey) reported from Dover, England@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Mark Oliver (@McHilti) reported@virginmedia Never mind. It does say that this is about the return of equipment. I have been on to someone at Virgin again this morning and have been given another promise. I was just reminding Virgin that you have until the 19th this month before I skip the kit.
-
Saf (@S4rfraz) reported@virginmedia They didn't, I have the names together with dates and times of the individuals I spoke to. They also told me all calls are recorded, so if you could please look into this further. The clearly said to me a complaint reference is not required, Emma Jean is the last agent i spoke to
-
Tommy Miller (@McArmchairTosh) reported@virginmedia I need to alter my Mother in laws package. Your phone line is forever busy. She is 90 years old with onset dementia and we support her 24/7. Can you please help me ?
-
Linda (@Lindyloo1971) reported@virginmedia is beyond me! When my husband had time, as I knew it can take over an hour, he will call and cancel our account! No incentive to stay despite being a customer for 20+years!
-
Dizzy Squirrel Limited (@DizzySquirrelUK) reported@Thrills_Chills @virginmedia We’ve had 24 - YES 24!!! calls so far this morning. They’re quite happy to swear when I say I have ‘problems installing their software in my iPad’, so I certainly suggest getting sweary back!
-
James Robinson (@Jcallum1982) reported@virginmedia can someone help me please I can’t get through at all on the phone and the app isn’t loading I have no television and no way of contacting you thanks area postcode BL2
-
Don BRUNO / IAGLY (@khalifa_zak) reported@virginmedia ... it has been one FULL month. How can a customer be on the wrong contract for a WHOLE month. When they informed you 1 day after receiving the incorrect contract. Currently been hold today for the past 30minutes and still waiting. I will be raising a high level complaint
-
Faye Edgar (@fedgarrr) reportedOMG and now it just put the phone down on me. An hour and 20 mins on hold and it just hangs up! Completely unacceptable!! @virginmedia not the best tactic for the retentions dept is it...
-
p*ssy | idk era (@M1SSYAYO) reported@virginmedia fix your wifi please 😤
-
Keir Murphy (@Solapse) reportedAbsolutely impossible to get through to the team about cancelling your service. I have wasted 7 hours now on a phone #virginmedia