Virgin Media Outage Report in Kingsdown, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingsdown, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingsdown and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 16: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Kingsdown, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dover and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Dover |
Internet | |
| Folkestone |
TV | |
| Dover |
Internet | |
| Folkestone |
Wi-fi | |
| Dover |
Internet | |
| Dover |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingsdown, England
Latest outage, problems and issue reports in Kingsdown and nearby locations:
-
#GSBOUT #GSBOUT
(@TheIronHammer26) reported
from
Folkestone, England
When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
-
Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Damn. We have @virginmedia which doesn't have @disneyplus as an app. I signed up for it anyway as our DVD has a browser but no go. Think it is time to buy an Apple TV. #nohamiltonforme
-
SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
-
Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
-
Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I have had no choice but to take this matter further and make contact with #ofcom and the communications ombudsman - for the disgusting customer service for a problem ongoing for about 3 months! Get the SAME text every single day then NOTHING! 😡 @ShieldVoC
-
Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Still can't get through to report a fault on my Tivo box. Waited 3 and a half minutes to be told your call centre is closed too. Thanks for the top customer service.
-
Emma Dixon RRR x
(@pinkfairy79) reported
from
Dover, England
@leebarton2317 @virginmedia @Plusnet @bt_uk @SkyHelpTeam Well that's crap 🤪
-
Katie 🌲 folklore
(@stardustkatie) reported
from
Folkestone, England
Anyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃
-
Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Then ive been paying for a service ive not been receiving which will undoubtedly work our worse for you as I have records of all the failed correspondence and support from you!!! And all my emails/texts and calls are logged ... I’ve stopped the payment and now contacted @skytv
-
Richard Esdale
(@jiginthebox) reported
from
Dover, England
13 minutes on hold to @virginmedia and counting — Last time was 16 minutes rhen it went dead!!! GREAT customer service...
-
Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia is there any chance you can get to my complaint. Over a week without a V6 TV box and impossible to get through. Complaint number: C-141120166
-
Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia Can someone help book an engineer
-
Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
-
Tony Bagley
(@Tonybee1) reported
from
Dover, England
@mrdc142 @BlackamoreSue @virginmedia Cancel your direct debit, they will contact you within days
-
Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia I’ve tried ALL channels and still unable to speak to someone to solve this issue... You will no doubt soon be on to me for my missed payment so can discuss it then!!
-
Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every day now been waiting for @virginmedia on hold listening to music for around 10 minutes!!! NOT acceptable — Want to tell we want to leave because of the poor service, high monthly bills and old noisy boxes we have to unplug every night so we can actually sleep 😡...
-
Richard Esdale
(@jiginthebox) reported
from
Dover, England
@virginmedia Was half way through a conversation on text then suddenly a random one saying ive been added to a queue !!! Then silence for the rest of the evening... Ive had to instruct our bank to stop your payment the hopefully when you chase it you’ll rectify our issue😡😡
-
Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
-
Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Bought an Amazon Fire Stick so we can access @disneyplus (@virginmedia doesn't have it as an app choice). Got D+ so I can force @SirParker77 to watch Hamilton & Star Wars. Never thought I would dig the IoT element, but it is groovy to press a button and ask Alexia to play tunes.
-
Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every single night @virginmedia WIFI drops out — Try to call and it’s over an hour wait CONSTANTLY!! Simply the worse service... Been trying to sort for weeks!! 😡😡... come back @skytv we shouldn’t have changed!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Andy Ram
(@scoobyandy) reported
@virginmedia can someone with some commom sense and value on customer loyalty get in touch. We've currently no need for tv or landlines at all, yet if I switch to M350 only, you want to charge me a fortune. Why do new customers get it for £29 yet my price is £46?! 16 years..
-
🦔🦊Johnny1983 🦝🐱 (Big Animal Lover🐕🐶🐁)
(@JohnnyDude1983) reported
@virginmedia morning. As part of the work order and complaint I have open for my multiple and ghost recordings issue. I've been advised the engineers are fixing a connection and server issue to my router and V6 boxes . Does this mean they are doing some programming and updating?
-
Jane Gilliland
(@ndh2007) reported
@virginmedia My tivo box broke & the lady on the phone booked an engineer. She renewed our contract & applied a discount. She offered the new 360 boxes which we declined as I just wanted mine fixing. The engineer couldnt fix it so replaced it with a v6 box. You've sent a 360 box I don't need
-
Hina G
(@HinaG27171121) reported
@virginmedia Interestingly one of your sales people rang me yesterday....proceeded in asking if we wanted to progress our enquiry, on hearing the issue, she agreed to send an engineer out to review on Monday. Then she put me on hold....and cut me off, pretty sure that was intentional...
-
Julie Bailey
(@mejulie64) reported
@virginmedia Green flashing lights means the problem is at the main box out on street not in the property
-
Charles De Barros 🇧🇷🇬🇧💎
(@CharlesDeBarros) reported
@FabioRosado_ @virginmedia It's crazy! Loyal costumes get the worst deals! They are just forcing long term costumers to go somewhere else! What's the business strategy in that?
-
yamin
(@mya876543) reported
@virginmedia I have been a loyal customer of yours for 25 years. My treatment by your CS today was disgraceful. I am trying to cancel some of my services and have been on the phone for a total of 97mins. You are changing the offer made to me 24 hours ago. You are a disgrace
-
Nic
(@Nic13107578) reported
@virginmedia please someone contact me - I have just spent over 30 minutes explaining why I need to cancel a contract with you and been passed to 4 departments only to now have the phone call cut out !
-
Deano
(@Deano2087) reported
@virginmedia Once again, broadband and TV services down in GU24 area. Started last night, said it'd be fixed by this morning, now saying fix is estimated tomorrow midday. 😒
-
Jo Addison
(@Joaddyjo) reported
@virginmedia Ha well it could not be worse - I will add it to my complaint and contact the CEO