Virgin Media Outage Report in Smeeth, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smeeth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smeeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Smeeth, Kent, England
The most recent Virgin Media outage reports came from the following cities: Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Folkestone |
Internet | |
| Folkestone |
TV | |
| Folkestone |
Internet | |
| Ashford |
TV | |
| Folkestone |
Wi-fi | |
| Folkestone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Smeeth, England
Latest outage, problems and issue reports in Smeeth and nearby locations:
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Bought an Amazon Fire Stick so we can access @disneyplus (@virginmedia doesn't have it as an app choice). Got D+ so I can force @SirParker77 to watch Hamilton & Star Wars. Never thought I would dig the IoT element, but it is groovy to press a button and ask Alexia to play tunes.
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James Gregory
(@james_gregory88) reported
from
Folkestone, England
@kimmylou23 @alexjgriffin23 @virginmedia Horrific service. Exactly why I left @virginmedia - I’ve never had an issue with @bt_uk !!
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KarenKessack RN SCPHN (SN)
(@KKessack) reported
from
Kennington, England
@virginmedia Well it's November, my install was due in August. There is a big hole at the side of my house. The fence panels you put round it have blown all over the place. Come and fix the hole, make good my garden, & let's move on. I give up, will stick with #sky #Disgraceful
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Mark (Ops) Horton
(@opshorton1) reported
from
Ashford, England
@virginmedia I don’t appreciate being put on hold for 40 minutes being charged for my call, then just cut off with no explanation! Your service over the past few months has been terrible, having to reboot WiFi every day to get internet & my bill has yet again gone up! 😡
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John Cooper
(@JohnCservices) reported
from
Ashford, England
@virginmedia I have an ongoing problem with my WiFi it drops out regularly. This week alone 55 times. I have been on the phone for over an hour trying to get to an engineer that doesn’t have to follow a routine script. I super frustrated. How do I get back to a reliable WiFi
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Ben clifton
(@teaboy279) reported
from
Ashford, England
@blondyd @virginmedia Unplugged atm, gonna make a coffee and go out to the shed for a smoke etc kill 10/15 mins then plug in and see what occurs. Going to keep taking pictures of the error through the night so I can prove I never watched it if they charge me later on.
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Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia A new installation. He just wants to cancel
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That Pete.. शांति
(@petesewell) reported
from
Ashford, England
@virginmedia I've spoken to people on numerous occasions when I've had problems with my service and when my direct debits change on a monthly basis. I've had enough of apologies with no action and no resolution.. paying £80 for a service I can get better and cheaper elsewhere is a no brainer.
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John Bennett
(@chinashouse) reported
from
Ashford, England
@virginmedia Not being rude but I have explained it more than once to various people at Virgin media, who really can't come up with a solution and I feel that they're not really interested in doing so either, I feel as if I'm just another customer who is just not getting what I'm paying for😩
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Joao Paulo Ferreira
(@JoaoJpfx1) reported
from
Hawkinge, England
@virginmedia @ComedyCentralUK This debauchery is okay it’s not a problem but pit girls are no good. There really is a double standard with the media elites
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Gary Steven Walker
(@garywalk3r) reported
from
Folkestone, England
@virginmedia I'll be cancelling my contract before the the new year! Been with you for many years now! And your customer service and services are getting poor snd there is no loyalty.
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Damn. We have @virginmedia which doesn't have @disneyplus as an app. I signed up for it anyway as our DVD has a browser but no go. Think it is time to buy an Apple TV. #nohamiltonforme
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Samantha Fairman
(@SammyFairman) reported
from
Ashford, England
@virginmedia It's pointless going into on here because nothing is ever done hence me wanting to complain. And it's all very well calling but when you're given differing information over the space of 3 calls it highlights a huge training issue...
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ivooooooo
(@RhysIverson) reported
from
Folkestone, England
Never using @virginmedia for mobile network again, constantly down and never get updated about it, absolute **** 🙄🙄
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Katie 🌲 folklore
(@stardustkatie) reported
from
Folkestone, England
Anyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃
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A Friend
(@a60153079) reported
from
Ashford, England
@virginmedia I keep getting calls offering me the world if only I pay 10 more each month. I keep explaining I need to reduce my bill not increase it!! Now I get a call at least once a month. Always the same " we want to review your current service..."
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Craig Brisley CTC
(@CtcCraig) reported
from
Ashford, England
@GolfGeek6 same with @virginmedia its on my list for weekend to try and contact them , I suspect in middle of night to stand any chance of getting through to either cancel or get £ help from them , only company not contacted me to date with a gesture .........says alot.
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Stephen James
(@StephenJamesGBR) reported
from
Folkestone, England
@virginmedia Hub 3.0. Even within 3metres (with line of sight) speeds are poor. This is a recent problem (within last month) - haven’t had problems previously with signal.
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Craig Ryan
(@CraigRyan1986) reported
from
Ashford, England
@virginmedia I used to think using your broadband service was really good but to hear my mother in law has had no broadband for a month and it still isn’t sorted when they said it would be by 2pm today,I won’t be recommending you anymore #virginmedia #nobroadband #NeverAgain
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Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia my son has been trying to talk to someone about cancelling for days but keeps getting fobbed off by your customer service team. You gave him an installation date & failed to turn up or ring him back. Terrible service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amandeep Singh Brar
(@Amandee32951325) reported
@virginmedia Your engineer worked in our area because i recieved text message ‘’Hi, it's Virgin Media. Just a reminder that we'll be carrying out essential works on our network on Thu 14 Jul, which could interrupt your services since that day my service is down
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P_E__
(@P_E__) reported
@virginmedia Sorry. Again not what was asked. Can you give me the number to speak to someone based in the UK please to go through our issue and cancel please. You must have a complaints team?
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Emma Carr
(@EmmaBabeyy93) reported
@virginmedia No. Said there was no problem but when I did a test on the hub it said it wasn't receiving any single. This is a regular occurance at the moment. Sick of having to reset it
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biamou🇸🇪🇧🇷
(@Poppy_Alexa) reported
@virginmedia That’s just not good enough is it because this entire situation has been caused by the customer service team. I will be escalating this to their manager
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biamou🇸🇪🇧🇷
(@Poppy_Alexa) reported
@virginmedia I obviously can’t connect it to the Ethernet port so the woman on the phone told me she’s send an engineer out on the 8th August. I need an engineer out next week, not the 8th, as I would never have gone with Virgin if you told me I’d be waiting that long for set up
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lisah1974 💙 💛
(@harberlisalfc) reported
from
Stratford, England
@virginmedia is there an issue with broadband. Been down all morning
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biamou🇸🇪🇧🇷
(@Poppy_Alexa) reported
@virginmedia I only joined because Chamille on your live chat said that I could do self install because I was having issues with NOW’s engineer slots. I told Chamille that I only had open reach ports in my house but she said that I was still eligible to do it myself
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MAURICE SAXBY
(@MAURICESAXBY2) reported
Virgin Media has made a significant error by billing me for a service that I had 2 DAYS BEFORE IT FAILED SO THEY BETTER CHANGED THE BILL TO ZERO IT WAS AT BEST 2 HAND EQUIPMENT NO DRILLING BUT WHEN FAILED I WENT TO BOX COVERED IN DUST NORMALLY BOXED EVEN CONTROL HAD BEEN USED
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D
(@dspendy) reported
@virginmedia internet in Slough down again … most of yesterday and day before and before … what is going on???
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P_E__
(@P_E__) reported
@virginmedia Let me try again. It’s taken 5-6 hour long plus phone calls to setup as a new customer due to your errors. After the last one taking 1hr 30 and still not being complete I asked to cancel and leave it