Virgin Media Outage Report in Smeeth, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smeeth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smeeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smeeth, Kent, England
The most recent Virgin Media outage reports came from the following cities: Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Folkestone |
TV | |
| Ashford |
Internet | |
| Folkestone |
Wi-fi | |
| Ashford |
Total Blackout | |
| Ashford |
||
| Folkestone |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Smeeth, England
Latest outage, problems and issue reports in Smeeth and nearby locations:
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.
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AndyEpps
(@Andyelufc) reported
from
Ashford, England
with @virginmedia tv stations being down for most of the day apparently , I'm just glad that @LUFC are not on the box tonight.🤬⚽💛💙 #wouldnotbehappy
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Would rather you fixed the problem.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia on top of hundreds of spam junk emails we have umpteen scam calls on the landline. Very day I am getting increasingly saddened by Virgin Media’s inability to stop scammers and spam flooding my system. Very expensive terrible service
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia do you have ANY customer service people working? I have tried ringing you for the last 24 hours and constantly get a ‘ring back later’ message. The service these days is appalling. I sent a tweet yesterday that mentioned Amazon and they replied to me. Virgin didn’t!
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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Braxton hix
(@chinwah33) reported
from
Ashford, England
Well laters #virginmedia I will be off to sky when the contracts up next month. Terrible service, no TV again today and yet you still call me everyday to get me to take out another contract.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia December. Official complaint prior to that. Please read back through your thread, the broken promises and the lies then come back with a proposal to resolve.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul McClure
(@chiefmackers) reported
@virginmedia I have a complaint in writing I need to email you. What is your complaints email address? I’ve been waiting 30 mins trying to get through on your web chat so far.
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adamhardie
(@Adamdh39) reported
@virginmedia And the 151 number tells me it’s a complex issue again.
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Leena Gupte
(@LeenaG) reported
@tonymc39 @virginmedia They tried to bully me into staying too. I ended up cancelling my direct debit and asked them to invoice me for any "charges". Obviously there weren't any, and I never heard from them again.
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Amanda Babington
(@AmandaBabington) reported
@virginmedia If you read this forum you will soon find that Virgin Media have been unable to solve a SINGLE one of these problems with the Hub 5. The problem is CLEARLY with the hub!
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Paul McClure
(@chiefmackers) reported
@virginmedia No agent responding on web chat. Phone agent refuses to take my complaint as she can’t resolve it and I can’t use the web form because you have locked me out of my account…so my only way of complaining is via a letter in the post? What year is this?
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adamhardie
(@Adamdh39) reported
@virginmedia Is it upgrades or complex issue? Or both? Virgin helpline keeps moving the goalpost on completion time. And when I first checked there was no issue my end. It today ther apparently is?
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RhysSub
(@SubRhys) reported
@virginmedia hello, my data bill for my phone is now 7gb over my limit because I've had no access to wifi from Friday, are you going to pay for this because it was your maintenance that seems to have taken out half of Englands wifi and no fix date in sight.
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Chris Finnigan 🏴
(@chrisfdev) reported
@ScottishLass73 @virginmedia I was dealing with a VM issue for my visually impaired relatives this weekend. I had problems including refusal to deal with me as i wasn't the account holder. It took 4 calls to sort out. How is a blind person supposed to read a serial number off of a set top box...ubelievable.
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Boy With Apple
(@Boy_With_Apple) reported
@jim_random_num I did notice a vast improvement in my WiFi signal. Oh wait, that was Virgin Media re-cabling to the house.
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Laura Byron
(@laurabyron_) reported
@virginmedia this wifi is absolutely ridiculous !!!! Going down 19 times within an hour when we’re a house full of students is a joke- and even more so that we have to pay to have an engineer even come out SORT IT OUT