Virgin Media outages and service status in Smeeth, England

Problems in the last 24 hours in Smeeth, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smeeth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smeeth, England

The most recent Virgin Media outage reports came from the following cities: Ashford, and Folkestone.

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Smeeth, England

Latest outage, problems and issue reports in Smeeth and nearby locations:

• 
  Kirk Hughes (@dovermonkey) reported 2 minutes ago from Folkestone, England

  @virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.

• 
  Kirk Hughes (@dovermonkey) reported 4 minutes ago from Folkestone, England

  @virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise

• 
  Jonathan Goodwin (@mrjcgoodwin) reported 4 minutes ago from Ashford, England

  @virginmedia Would rather you fixed the problem.

• 
  Mark (Ops) Horton (@opshorton1) reported 5 minutes ago from Ashford, England

  @virginmedia I don’t appreciate being put on hold for 40 minutes being charged for my call, then just cut off with no explanation! Your service over the past few months has been terrible, having to reboot WiFi every day to get internet & my bill has yet again gone up! 😡

• 
  David Williams (@TheTestingMuse) reported 7 minutes ago from Ashford, England

  @virginmedia Having just looked at model photos it's the Hub 4 I have, set to Modem Mode. The connection drop problem is with the Hub itself (the solid white ring light then starts glowing to show it is "connecting"), so the connection drop affects both wired and wireless connections.

• 
  Craig Brisley CTC (@CtcCraig) reported 11 minutes ago from Ashford, England

  @GolfGeek6 same with @virginmedia its on my list for weekend to try and contact them , I suspect in middle of night to stand any chance of getting through to either cancel or get £ help from them , only company not contacted me to date with a gesture .........says alot.

• 
  AndyEpps (@Andyelufc) reported 19 minutes ago from Ashford, England

  with @virginmedia tv stations being down for most of the day apparently , I'm just glad that @LUFC are not on the box tonight.🤬⚽💛💙 #wouldnotbehappy

• 
  John Bennett (@chinashouse) reported 24 minutes ago from Ashford, England

  @virginmedia Not being rude but I have explained it more than once to various people at Virgin media, who really can't come up with a solution and I feel that they're not really interested in doing so either, I feel as if I'm just another customer who is just not getting what I'm paying for😩

• 
  Jonathan Goodwin (@mrjcgoodwin) reported 26 minutes ago from Ashford, England

  @virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.

• 
  Braxton hix (@chinwah33) reported 29 minutes ago from Ashford, England

  Well laters #virginmedia I will be off to sky when the contracts up next month. Terrible service, no TV again today and yet you still call me everyday to get me to take out another contract.

• 
  John Cooper (@JohnCservices) reported 31 minutes ago from Ashford, England

  @virginmedia I have an ongoing problem with my WiFi it drops out regularly. This week alone 55 times. I have been on the phone for over an hour trying to get to an engineer that doesn’t have to follow a routine script. I super frustrated. How do I get back to a reliable WiFi

• 
  Jonathan Goodwin (@mrjcgoodwin) reported 34 minutes ago from Ashford, England

  Life as @virginmedia customer.

• 
  Dr Patrick Davies (@DrPEDavies) reported 40 minutes ago from Folkestone, England

  Virgin Media Customer Care Complaints Services always fails to come up with solutions. Rather, they continually offer verbose replies referring Customers elsewhere with endless phone numbers. Their standard is totally below the expected minimum!

• 
  Gill Leighton (@GillLeightonNHS) reported 41 minutes ago from Kennington, England

  Working from home over the past few days has been so tricky,our expensive M100 fibre broadband has been so slow that I had to resort to using my 4 G , tonight is 5 th evening in a row on hold for over an hour #virginmedia please can you help ? Important NHS meetings tomorrow !

• 
  Bsid (@Bsid19451955) reported 46 minutes ago from Folkestone, England

  @virginmedia just when you really need Internet none! And fix time 16:00 today.

• 
  Jonathan Goodwin (@mrjcgoodwin) reported 46 minutes ago from Ashford, England

  @virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.

• 
  Jonathan Goodwin (@mrjcgoodwin) reported 48 minutes ago from Ashford, England

  @virginmedia December. Official complaint prior to that. Please read back through your thread, the broken promises and the lies then come back with a proposal to resolve.

• 
  Craig Ryan (@CraigRyan1986) reported 53 minutes ago from Ashford, England

  @virginmedia I used to think using your broadband service was really good but to hear my mother in law has had no broadband for a month and it still isn’t sorted when they said it would be by 2pm today,I won’t be recommending you anymore #virginmedia #nobroadband #NeverAgain

• 
  Jonathan Goodwin (@mrjcgoodwin) reported 54 minutes ago from Ashford, England

  @virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.

• 
  Jonathan Goodwin (@mrjcgoodwin) reported 60 minutes ago from Ashford, England

  @virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michael Portal (@Mortalportal01) reported 4 minutes ago

  @MartinSLewis Hi Martin. Are you aware of the scam between Virgin Media and 02? They hound you with calls, set you up as an existing VM customer, and then unknown to you, you have an 02 threatning letter asking for £30 a month. This was not agreed to or even known...help 🙏

• 
  South Coast Commuter (@CS_Hants) reported 4 minutes ago

  @virginmedia @docrussjackson Make a formal complaint and say you will report to @Ofcom. Ask for compensation, there are plenty of precedents. They are measured on how many and how quickly they resolve customer complaints. Am dumping VM tomorrow after 18 months of abysmal service, cant wait to be rid of them!

• 
  Allan (@allanp_85) reported 5 minutes ago

  @virginmedia Your WiFi is horse ****!

• 
  John M (@john1mccarthy) reported 7 minutes ago

  @virginmedia A phone call about a complaint resolution

• 
  Kirsty Nelmes (Durham) (@kirsty_Nelmes) reported 11 minutes ago

  @virginmedia Still not fixed! Yet more issues with Virgin! Only switched last year and never had as many issues with broadband and TV as we’ve had with @virginmedia ! Beware anyone thinking of switching!

• 
  Neil Hedge (@parkgateblade) reported 12 minutes ago

  @virginmedia Hi my virgin tv hasn’t worked for 8 hours I’ve rung the number and it says it’s a fault at your end and you’ve got engineers on it. Can I suggest getting new engineers it’s still not working #refundplease

• 
  Cyberbob1uk (@cyberbob1uk) reported 13 minutes ago

  @virginmedia are you taking the proverbial? The broadband has been out more often than I have in the short time I've been with you. And now you aim to rectify the problem in 4 days time?

• 
  davidthorpedecorator (@dthorpedecor) reported 14 minutes ago

  @virginmedia tv is not working and the cup final is on at 3 any update?

• 
  Ben Turney (@MaddogTurney) reported 15 minutes ago

  @virginmedia service is down again. There have been 4 service interruptions within a 1 month period. 3 times this week and twice today. What is going on? EX4 postcode

• 
  Gillian Carrick (@gillian_carrick) reported 16 minutes ago

  @virginmedia Are people still having problems this evening. My 95 year old mam still has no TV?