Virgin Media Outage Report in Smeeth, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smeeth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smeeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Smeeth, England
Latest outage, problems and issue reports in Smeeth and nearby locations:
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia on top of hundreds of spam junk emails we have umpteen scam calls on the landline. Very day I am getting increasingly saddened by Virgin Media’s inability to stop scammers and spam flooding my system. Very expensive terrible service
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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AndyEpps
(@Andyelufc) reported
from
Ashford, England
with @virginmedia tv stations being down for most of the day apparently , I'm just glad that @LUFC are not on the box tonight.🤬⚽💛💙 #wouldnotbehappy
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SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it
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JannerJo 🦠💉💥
(@JoTreCanterbury) reported
from
Canterbury, England
@tryingattimes @virginmedia 100% correct took ages to cancel my 80yo mum's service when my dad got vascular dementia. They sent me all sorts of patronising messages on here. All designed to extract money from vulnerable people. STEER WELL CLEAR!
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465
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elane slade
(@ElaneSlade) reported
from
Ashford, England
@virginmedia can anyone in the UK retentions department actually listen to a call and call a customer back? I've tried calling this morning to check progress after more than 2 weeks and the people answering the phone can't understand what I'm asking I've been hung up on 3 times
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Dr Patrick Davies
(@DrPEDavies) reported
from
Folkestone, England
Virgin Media Customer Care Complaints Services always fails to come up with solutions. Rather, they continually offer verbose replies referring Customers elsewhere with endless phone numbers. Their standard is totally below the expected minimum!
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.
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Francisco Domenech 🇵🇸
(@Pakitodomenech) reported
from
Folkestone, England
@virginmedia you service is just below zero. Can’t get any connection. Just please give my money back and I move to something better. Thanks
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David Williams
(@TheTestingMuse) reported
from
Ashford, England
@virginmedia Having just looked at model photos it's the Hub 4 I have, set to Modem Mode. The connection drop problem is with the Hub itself (the solid white ring light then starts glowing to show it is "connecting"), so the connection drop affects both wired and wireless connections.
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Francisco Domenech 🇵🇸
(@Pakitodomenech) reported
from
Seabrook, England
@virginmedia why are you service do crap??
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Natalie Shipp
(@shipp_natalie) reported
from
Folkestone, England
@virginmedia none of the apps are working on my tv, can you advise how I can fix this please?
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Bsid
(@Bsid19451955) reported
from
Folkestone, England
@virginmedia just when you really need Internet none! And fix time 16:00 today.
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Francisco Domenech 🇵🇸
(@Pakitodomenech) reported
from
Folkestone, England
@virginmedia Watching the England game and the internet just stopped. What it’s going on lately with your service??
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Braxton hix
(@chinwah33) reported
from
Ashford, England
Well laters #virginmedia I will be off to sky when the contracts up next month. Terrible service, no TV again today and yet you still call me everyday to get me to take out another contract.
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!
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SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
@virginmedia I forgot to screenshot it today.. But yeah it was showing up. Can't seem to get back on the account atm it's like it was down for maintenance. Will try later. Defo something on there though.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Wing Yan Chan
(@wingletchan) reported
@virginmedia Yes but would like it to be sooner. Is there a problem in my area? Can I get refund for the time I am without service?
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chloe
(@northchlo) reported
@virginmedia Hi no this happens to every device we have connected. We’ve disconnected them all and re joined and it still happens. It just states network error every time hence why we’ve asked multiple times for an engineer but get fobbed off!
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Tony Taylor
(@tony_E_taylor) reported
@virginmedia your wait time on the chat facility is ridiculous!! I want to cancel my broadband so you keep me waiting for hours!! Shocking!
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Cllr Maddi Bridgeman
(@MaddiBridgeman) reported
My sister is having terrible trouble with @virginmedia and no one is taking her complaint seriously, #incompetant #NoCustomerService #NoRefund Advice please?
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Annie White
(@RallyAnnie) reported
@devilcakes @virginmedia Ours has been up and down with random packet loss for about four days now.
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Mark McGowan
(@PioneerFXX) reported
@virginmedia One test says "We can’t see any issues affecting WA10 3QL" Another says "Looks like there’s an intermittent signal issue in your area"
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Jackie Patel
(@jackiep72394188) reported
@virginmedia I have called up twice in the last 2 months to ask for a new power cable for my virgin box. First you sent a new remote control and I haven’t had anything after the last call. Was on the phone for half an hour each time. Please help.
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COME ON YOU ******* REDMEN
(@therealsambo121) reported
@virginmedia Oct 31 Hi there, thank you for reaching back out. I have checked and I can see that there is currently an SNR outage reported in this area with an expected resolution of November 1st at 3pm. I am very sorry to report this? Weres the update u r ment to give me
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Hayesy
(@Hayesy1986) reported
@virginmedia the worst service , not long signed up and remote already frozen . And now saying nobody can come fix it until Friday .
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TraderRem
(@TraderRem) reported
@virginmedia Not to worry, the 5th person I have spoken to has just managed activate my services after your other agents finished playing pass the customer for 3 hours. I have been sent a complaints form as some individuals need some training!1