Virgin Media Outage Report in Smeeth, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Smeeth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Smeeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Smeeth, Kent, England
The most recent Virgin Media outage reports came from the following cities: Folkestone and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Folkestone |
TV | |
| Ashford |
Internet | |
| Folkestone |
Wi-fi | |
| Ashford |
Total Blackout | |
| Ashford |
||
| Folkestone |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Smeeth, England
Latest outage, problems and issue reports in Smeeth and nearby locations:
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia what has happened to your customer service? I have been waiting since Wednesday evening for someone to reply ‘ as soon as possible’ about a fault. Currently on hold as usual on the phone. Is there anyone there at all!?
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Ben clifton
(@teaboy279) reported
from
Ashford, England
@blondyd @virginmedia Unplugged atm, gonna make a coffee and go out to the shed for a smoke etc kill 10/15 mins then plug in and see what occurs. Going to keep taking pictures of the error through the night so I can prove I never watched it if they charge me later on.
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Craig Ryan
(@CraigRyan1986) reported
from
Ashford, England
@virginmedia I used to think using your broadband service was really good but to hear my mother in law has had no broadband for a month and it still isn’t sorted when they said it would be by 2pm today,I won’t be recommending you anymore #virginmedia #nobroadband #NeverAgain
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Well since our exchange I’ve now been asked my problem and same security questions by an automated text bot 3 times with no actual response. Now the internet has just gone off again during the football. Think I’ll stop recommending @virginmedia to people now.
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A Friend
(@a60153079) reported
from
Ashford, England
@virginmedia I keep getting calls offering me the world if only I pay 10 more each month. I keep explaining I need to reduce my bill not increase it!! Now I get a call at least once a month. Always the same " we want to review your current service..."
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia utterly appalling service from Virgin Media. Internet completely down the other day and now problematic to say the least. Tried phoning earlier and gave up after half an hour. Just tried again and gave up after 35 mins. What has happened to the service? It’s awful
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia why are you ignoring my tweets on the other thread you started? On your advice been trying to get support over SMS but it just goes in a continuous loop of the same questions for 4 days?!! You also don’t answer your phone or live chat? How do I actually get help?
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia so am missing the football again - about the third time now in about 6 weeks. Engineers have replaced all cables and router but refuse to accept it’s a network issue. How do I actually progress this or speak to someone who cares?
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Still keeps going off. Has been like this for months now. Has gone off twice this evening. Can’t get hold of anyone. Self service goes in circles. Just need to speak to someone who will listen to the issue. It has to be network level. 2 engineers have confirmed our setup is fine.
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Bought an Amazon Fire Stick so we can access @disneyplus (@virginmedia doesn't have it as an app choice). Got D+ so I can force @SirParker77 to watch Hamilton & Star Wars. Never thought I would dig the IoT element, but it is groovy to press a button and ask Alexia to play tunes.
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Mark (Ops) Horton
(@opshorton1) reported
from
Ashford, England
@virginmedia I don’t appreciate being put on hold for 40 minutes being charged for my call, then just cut off with no explanation! Your service over the past few months has been terrible, having to reboot WiFi every day to get internet & my bill has yet again gone up! 😡
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Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia A new installation. He just wants to cancel
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Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia my son has been trying to talk to someone about cancelling for days but keeps getting fobbed off by your customer service team. You gave him an installation date & failed to turn up or ring him back. Terrible service
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Katie 🌲 folklore
(@stardustkatie) reported
from
Folkestone, England
Anyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃
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John Bennett
(@chinashouse) reported
from
Ashford, England
@virginmedia Not being rude but I have explained it more than once to various people at Virgin media, who really can't come up with a solution and I feel that they're not really interested in doing so either, I feel as if I'm just another customer who is just not getting what I'm paying for😩
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Craig Brisley CTC
(@CtcCraig) reported
from
Ashford, England
@GolfGeek6 same with @virginmedia its on my list for weekend to try and contact them , I suspect in middle of night to stand any chance of getting through to either cancel or get £ help from them , only company not contacted me to date with a gesture .........says alot.
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#GSBOUT #GSBOUT
(@TheIronHammer26) reported
from
Folkestone, England
When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Damn. We have @virginmedia which doesn't have @disneyplus as an app. I signed up for it anyway as our DVD has a browser but no go. Think it is time to buy an Apple TV. #nohamiltonforme
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Gill Leighton
(@GillLeightonNHS) reported
from
Kennington, England
Working from home over the past few days has been so tricky,our expensive M100 fibre broadband has been so slow that I had to resort to using my 4 G , tonight is 5 th evening in a row on hold for over an hour #virginmedia please can you help ? Important NHS meetings tomorrow !
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Gary Steven Walker
(@garywalk3r) reported
from
Folkestone, England
@virginmedia I'll be cancelling my contract before the the new year! Been with you for many years now! And your customer service and services are getting poor snd there is no loyalty.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Hollands
(@Ipunchedalion) reported
How often does your broadband have to cut out before you’re eligible for compensation from @virginmedia At least once a week justify it? Pile of shite! The most unreliable broadband I’ve ever had
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Ben Hall
(@Ben78Ben) reported
@virginmedia Wired connections are ok, i can’t understand why when I rang up 5G was working and I rang to say I could not get 2G they rebooted my hub their end a few times then no WiFi working. They then escalated to next team who said it’s a fault affecting others too and July 13 fix date
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Mandy Hunt
(@mandyhunt23) reported
@virginmedia No because we dont have internet!!!!! Hence the call back. We had to call back as she never called backspace 10 mins call back is currently an 11 hour wait. Awful. Assume someone can deal with such terrible service.
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FoxPlaysRetro🦊🎮
(@FoxPlaysRetro) reported
@virginmedia you are ******* knowing? There's no way I can take another day off work. Sort your ******* Internet out, this is ridiculous. Changed fix time from 6.30pm to 10.30am tomorrow?
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Benny Hall
(@BennyHall17) reported
Been on the phone to virgin Media today after outage in my area this morning. Tv now back but no WiFi and they said estimated fix time is 13th July! Not happy
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Lauren 🖤💛🖤💛🖤
(@Panthers_Lauren) reported
@TapsStick @virginmedia I had the same problem. Just come back on. No known issues in my area though 🤔🤔
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Pothole city
(@potholecityuk) reported
@virginmedia 48 hours really what about the loss of service can’t even watch the game what is the reason for this under the freedom of information
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Pzykez 💙
(@Pzykez) reported
@virginmedia hey what's happening with PE4, no internet or TV since 9am, estimated fix 7:15pm, the status page has just been updated to say fix now 8 July, no estimated time. Might have noticed but there's a pretty important match on at 8pm #sortitout
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William
(@william_quirke) reported
@virginmedia @conor_pope @comreg No mobile coverage for past 2 days in either phone in the house. Virgin say no issues with their network. That's despite a glut of complaints on twitter from service users about issues with connection. Virgin refuse to offer refund.
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яyanP
(@ryanpofficial) reported
@virginmedia Do you know why there have. Even frequent outages in service recently?