Virgin Media Outage Report in Wadhurst, East Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wadhurst, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wadhurst and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Wadhurst, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Royal Tunbridge Wells and Tonbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Royal Tunbridge Wells |
Internet | |
| Royal Tunbridge Wells |
TV | |
| Tonbridge |
Internet | |
| Tonbridge |
TV | |
| Tonbridge |
Internet | |
| Tonbridge |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wadhurst, England
Latest outage, problems and issue reports in Wadhurst and nearby locations:
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply
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Russell Lancaster
(@Russlanc269) reported
from
Tonbridge, England
@virginmedia terrible service, I’ve been waiting for 40 minutes on a telephone waiting to get urgent email technical help. Please help!!!
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Rob Strudwick
(@mrbison66) reported
from
Tonbridge, England
@virginmedia No decent broadband service for 3 days in TN9 area why does your website say all OK!
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Matt Goss 🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month
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Carole Winter
(@CaroleWinter) reported
from
Royal Tunbridge Wells, England
@virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!
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caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
Internet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?
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caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
@virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.
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Mark O'Brien
(@markandall) reported
from
Tonbridge, England
@virginmedia Yes, the work that was agreed that needed to be done 3 weeks ago, has suddenly with 10mins notice become an issue. I'm working from home, a 3 week last minute delay is crazy 😭
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Steve Anderson
(@SteveyA_18) reported
from
Royal Tunbridge Wells, England
@virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA
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Carole Winter
(@CaroleWinter) reported
from
Royal Tunbridge Wells, England
@virginmedia Outage and TV connection. I can’t turn the router on and off because I am confined to bed due to an last operation last week.
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Gaëlle Coyle
(@GaelleRTW) reported
from
Royal Tunbridge Wells, England
@_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.
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Ben Thapa
(@BenThapa82) reported
from
Groombridge, England
@SkyHelpTeam @skytv Wondering if @virginmedia might be able to step in here, and provide a decent service for me in TN1 instead. Always been happy with your service and was sad you weren’t able to cover my London address. 🤞🏽
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Peter Gearing
(@TheGearing) reported
from
Edenbridge, England
@VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media
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Russ Collard
(@RussCollard1) reported
from
Royal Tunbridge Wells, England
@virginmedia can you please advise contact number who I can contact to discuss an issue with my with email. This is crippling my business and I'm losing money having to deal with it too.
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Collards Upholstery London Limited
(@InfoCollards) reported
from
Royal Tunbridge Wells, England
@virginmedia what the hell is happening to my business email account? Cannot log in to my business!! No explanation, no help! Truly shocking PR #virginmediadown
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently
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Noplace4heroes
(@tillett81) reported
from
Edenbridge, England
@virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz
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Abi
(@AbiMuddiman) reported
from
Royal Tunbridge Wells, England
@virginmedia I keep filling out the form with my address to return my old router and the returns bag never turns up, I’ve now been charged £40? How can I get this removed please?
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere
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Paul Anderson or Neo
(@PaulAnderson38) reported
from
Royal Tunbridge Wells, England
@virginmedia Sorry but still can't offer to give a fix date? Maybe you should ask @6SGlobal for assistance. Helped with city wide network design and now looking at Country wide Loyal customer since bell cable media days .....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Promises Rust
(@PromisesRust) reported
@virginmedia Anyway, would you tell me the correct contact details to escalate this to an official complaint as I asked three times in the whataspp thread and no-one gave us the info? I think the log of this thread needs to go to the regulator to see how bad it was.
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Promises Rust
(@PromisesRust) reported
@virginmedia Cancellation could take a few seconds (a cancel button on virginmedia account page), a couple of minutes (an email address) so the fact that cancellation is such a long, expensive and painful process is a deliberate choice by Virgin. So they need to be stopped.
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p a z
(@pxzpazpxz) reported
@virginmedia actually no, you shouldn’t be asking, it’s none of your business but since we’re here already: I can’t hear. gonna help me cancel it now?
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Edward Blunt
(@EdwardcB1968) reported
@SueSuezep @virginmedia ..? Poor customer services..?absolutely no loyalty to existing customers especially ones of 30 years.. new customers massive monthly savings on broadband, old customers pay full price
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Promises Rust
(@PromisesRust) reported
@virginmedia .@ofcom must surely be aware how difficult Virgin make cancellation. All they need to do is require internet providers to have cancel button on website like almost all online subscription companies do. I can't even escalate to .@ofcom as Virgin refuse to start complaint process.
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Promises Rust
(@PromisesRust) reported
@virginmedia Sure, we went through that for 5 hours, pinged between the same person more than once, security checked successfully multiple times until the final person decided we had failed the latest check and terminate the thread.
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Gerard Barden
(@PaddyV4) reported
@virginmedia Thank you - i appreciate the reply. Nonetheless there has been an intermittent issue for weeks, if not months. Given inability to fix this over that time, I’m honestly pretty low on confidence and you have this in hand.
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🍃⭕️protector of frogs🍃
(@fay_jon_) reported
@virginmedia had your customer retention team literally hang up on me when they said they put me through to the cancellation team? Spent an hour trying to get through, and now I have no way of actually cancelling my contract. Feel like I’m being mugged
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vincent ruscoe
(@Shogunduckula) reported
@virginmedia No error message, the app just closed down on all devices
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𝕴𝖒𝖔𝖌𝖊𝖓
(@ImogeenCooper) reported
@virginmedia This happens at least once a week and nothing has been done. We have made phone calls etc. We want out of the contract if you are not providing us with the service we were promised by signing an agreement with you.