Virgin Media Outage Report in Groombridge, East Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Groombridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Groombridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (33%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Groombridge, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Caterham, Royal Tunbridge Wells, Sevenoaks, Tonbridge and East Grinstead.
| City | Problem Type | Report Time |
|---|---|---|
 Caterham |
Internet | |
| Caterham |
Internet | |
| Royal Tunbridge Wells |
Total Blackout | |
| Caterham |
Internet | |
| Sevenoaks |
Internet | |
| Sevenoaks |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Groombridge, England
Latest outage, problems and issue reports in Groombridge and nearby locations:
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Southborough Sweep
(@southborosweep) reported
from
Royal Tunbridge Wells, England
@virginmedia you really are useless. I've just spent 4 hours on the phone/online trying to find out when my service will be connected and you just put me on hold. I cant even leave because I tried that and you put me on hold for over an hour
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Kerry Munroe
(@mrsmumbo) reported
from
Tandridge, England
@virginmedia has to be one of the worst companies when it comes to customer service. Second day running waiting in for installation engineer and no one turns up!
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month
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Caroline roberts
(@carolinerob36) reported
from
Royal Tunbridge Wells, England
@rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.
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Martin Cooper
(@mr_coops) reported
from
East Grinstead, England
@TrekinTech @virginmedia Looks like a Wi-fi problem ;)
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia I am moving house and need to cancel my virgin media and nobody is answering the phones - what do I do?!
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.
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Ant
(@Ant_RTW) reported
from
Royal Tunbridge Wells, England
@EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!
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Matt Goss 🇬🇧🇪🇺🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
@virginmedia I’m getting pretty sick and tired of paying you almost £70 a month when our internet/TV service has been so poor the last few months in #TunbridgeWells. Will now actively start looking to swap providers.
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Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet
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Anne-Marie Baker
(@akscotton) reported
from
Royal Tunbridge Wells, England
@virginmedia I have been trying to speak to someone about cancelling my mums broadband contract but keep getting cut off. Please help!
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Jackie highsted
(@HighstedJackie) reported
from
Tonbridge, England
@virginmedia can someone please tell me how I cancel my account , your call centres are closed to cancel but open for sales, Iv moved house & need my account closing ASAP can someone please tell me how I do it b4 my patients runs out 😡
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@BeanToast @skytv @virginmedia Ahhhhh. Broadband goes down on a regular basis. In TN49HZ. Area. V.M .🙄
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Hannah Maxfield
(@HannahMaxfield2) reported
from
Royal Tunbridge Wells, England
I cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.
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Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T
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Scott mills
(@Scottmills101) reported
from
Hildenborough, England
@virginmedia appreciate you are having staff issues. We have a box not working tried all the online suggestions. Then held for an hour on the helpline. What is the best way to get hold of you. Cheers
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Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jen
(@babymable) reported
@austin_y7252 @virginmedia I was on hold for 1 hour and 6 minutes. The music stopped, phone went silent then dial tone. I have 3 days left to cancel yet can't get in touch with anyone to cancel.
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wildermann
(@NareshSubhash) reported
@virginmedia @Chrisdavis1985 Literally it’s engaged @virginmedia why are u playing at , asking us to call and leaving us more frustrated . We just want the service and the reliability we are paying for !
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Shunter40
(@shunter401) reported
@virginmedia awful customer service! Want to downgrade package and sort out constant issues with internet crashing. Been on phone for 45 minutes and been transferred to 2 different people, one in retentions and one in sales. They kept telling me I need to speak to the other!
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Sammie J Halley
(@SammieJHalley) reported
@virginmedia @UneekClowds We had this yesterday and the engineer didn’t even turn up. One minute it’s an area fault, then its@fixed, then it’s off again and now they say it’s fixed when it’s not! Think I will cancel and go back to sky. Didn’t leave them for this stress.
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Neil Young
(@austin_y7252) reported
@babymable @virginmedia Try the text service on 07533051809 although still not connecting to anyone just the 'bot'
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Batchbake99
(@batchbake99) reported
@virginmedia Wow, never run a phone out of battery while waiting on hold before! So far, you cut off on call one after 1 hour 8 minutes. The battery goes after 23 minutes on call two. Now on second phone and currently waiting 28 minutes. Rubbish service. Do NOT recommend!
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Chris Barrett
(@ChrisBa01958522) reported
@virginmedia Ah there it is, cut off again after 45 mins! Genuinely crazy. I thought I'd see what offer you made to keep me with you but on the basis of customer service alone I will now just be cancelling. On the off chance I get through (again sorry twitter admin, know not your fault).
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Stu
(@Stu43010296) reported
@virginmedia great way of retaining clients, have spent over 4 hours across the last 3 days trying to cancel but no answer
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Jen
(@babymable) reported
@MKfella @virginmedia Same issue here. 1 hour and 6 minutes on hold. The music stopped, phone went silent for about an minute then dial tone. Tons of people have had the same complaint. 3 days left to cancel yet can't speak to anyone to cancel. They should have option on our online account to cancel.
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wildermann
(@NareshSubhash) reported
@virginmedia Right now @virginmedia you are messing with my work routine. It’s one thing to have bad service , but another to claim to have working internet which basically drops off at any moment. Totally and utterly unacceptable. I want out ! Now!