Virgin Media Outage Report in Groombridge, East Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Groombridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Groombridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Groombridge, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Caterham, Sevenoaks, Tonbridge and Royal Tunbridge Wells.
| City | Problem Type | Report Time |
|---|---|---|
 Caterham |
Internet | |
| Caterham |
Internet | |
| Caterham |
Internet | |
| Sevenoaks |
Internet | |
| Tonbridge |
Internet | |
| Caterham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Groombridge, England
Latest outage, problems and issue reports in Groombridge and nearby locations:
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@BeanToast @skytv @virginmedia Ahhhhh. Broadband goes down on a regular basis. In TN49HZ. Area. V.M .🙄
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Caroline roberts
(@carolinerob36) reported
from
Royal Tunbridge Wells, England
@rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.
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Hannah Maxfield
(@HannahMaxfield2) reported
from
Royal Tunbridge Wells, England
I cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.
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William
(@VirtualWill101) reported
from
Tonbridge, England
No internet for 6 weeks now. @vmbusiness appear incapable of providing anything other than a spectacular lack of service and an abundance of forced empathy and misinformation. Appears even their complaints team don’t care!
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia I am moving house and need to cancel my virgin media and nobody is answering the phones - what do I do?!
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Matt Goss 🇬🇧🇪🇺🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
@virginmedia I’m getting pretty sick and tired of paying you almost £70 a month when our internet/TV service has been so poor the last few months in #TunbridgeWells. Will now actively start looking to swap providers.
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Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout
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Rob Procter
(@RobertProcter) reported
from
East Grinstead, England
@virginmedia Thanks for coming back to me. It’s just my internet is going slow again probably for about the tenth time I’ve had to call in the last 12 months. So I wanted them to check to see what’s wrong with it. Many thanks, rob
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The Fallen
(@pinski1_) reported
from
Sevenoaks, England
@bohblesku @Worlds6440 @virginmedia @HSBC_UK TBH as awful as they are, they've always been tolerable for me. But once @monzo sort out credit cards, I'll be off like a shot!
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Scott mills
(@Scottmills101) reported
from
Hildenborough, England
@virginmedia appreciate you are having staff issues. We have a box not working tried all the online suggestions. Then held for an hour on the helpline. What is the best way to get hold of you. Cheers
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@virginmedia Sorry no help at all , service in my area tells me broadband is good ! But hub is flashing green with green arrows as well I have tried everything from the help contact .
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Anne-Marie Baker
(@akscotton) reported
from
Royal Tunbridge Wells, England
@virginmedia I have been trying to speak to someone about cancelling my mums broadband contract but keep getting cut off. Please help!
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Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@virginmedia no internet in the TN49HZ. Area , hub will not reconnect , still awaiting advise from customer services , been on hold 40 minutes . Any updates
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Ant
(@Ant_RTW) reported
from
Royal Tunbridge Wells, England
@EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!
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Martin Cooper
(@mr_coops) reported
from
East Grinstead, England
@TrekinTech @virginmedia Looks like a Wi-fi problem ;)
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Jackie highsted
(@HighstedJackie) reported
from
Tonbridge, England
@virginmedia can someone please tell me how I cancel my account , your call centres are closed to cancel but open for sales, Iv moved house & need my account closing ASAP can someone please tell me how I do it b4 my patients runs out 😡
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Southborough Sweep
(@southborosweep) reported
from
Royal Tunbridge Wells, England
@virginmedia you really are useless. I've just spent 4 hours on the phone/online trying to find out when my service will be connected and you just put me on hold. I cant even leave because I tried that and you put me on hold for over an hour
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Emma Cooper
(@emcooper2) reported
from
Tandridge, England
@virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Thomson
(@MarkoT1989) reported
@virginmedia Tried your call centre yesterday (as did my dad as he is also looking to cancel) and was cut off whilst waiting. Nobody has bothered to reply today via WhatsApp (again) after being passed to cancellations this morning.
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💞
(@mo_onlightae) reported
@virginmedia I had emailed them my complaint of my contract becoming too expensive and they offered me a new one. So it’s not a formal complain in that sense and there is nothing on my vm. Thank you for your help
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Moore
(@Cockney_Moore) reported
@virginmedia Yes I have and the call handler was very nice. This issue has been going on for a very long time and I don't feel it's fair as I have a very demanding job, 2 kids so I don't feel I should have to chase this all the time!
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Alex M
(@Rivermansky63) reported
@linannlum @virginmedia Awful
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Glen
(@RabidSalmon) reported
@virginmedia Well you did it for @mermhart yesterday or is it only high brow celebs you help so you can show lots of people just how good your customer service is? Personally I find it absolutely shocking! How about helping out the little guy because that last reply was laughable!
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GIFTS_promo
(@gifts_promo) reported
@virginmedia @nikuksoc Usage increased... quality of service decreased! Can't even call Customer Services at 6.30pm on a Sat night anymore! No increases justified, you are just rip-off merchants, your tech is crap, worse broadband in the country. You should be reducing prices for being so f'n useless!!
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Ian
(@iToon9) reported
@virginmedia Yes there is but I had issues for over 7 months and they have never been resolved get past from pillar to post it’s a shambles
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kay burry
(@kaykey43) reported
@virginmedia I simply wanted to close my account. Tried all day yesterday via WhatsApp but had no reply other than you’re in a queue. Spoke to 4 people today, got hung up on twice then almost bullied into not cancelling. I can honestly say it’s one of the worst experiences I’ve ever had!
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Morag Archibald 🍑🏴
(@morag_archibald) reported
@linannlum @virginmedia Cancel the direct debit and send them a cancellation email. Hopefully that will help especially when they don’t get any money.
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Karlos
(@Snypa666) reported
@virginmedia Kept transferring me, bills to customer relations to sales to complaints to customer relations again. All saying they can’t help and would transfer me.