Virgin Media outages and service status in Groombridge, England

Problems in the last 24 hours in Groombridge, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Groombridge, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Groombridge, England

The most recent Virgin Media outage reports came from the following cities: Caterham, Royal Tunbridge Wells, and Tonbridge.

City	Problem Type	Report Time
Caterham	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Groombridge, England

Latest outage, problems and issue reports in Groombridge and nearby locations:

• 
  Scott mills (@Scottmills101) reported 11 seconds ago from Hildenborough, England

  @virginmedia appreciate you are having staff issues. We have a box not working tried all the online suggestions. Then held for an hour on the helpline. What is the best way to get hold of you. Cheers

• 
  Eddie Vermeer (@Eddie_Vermeer) reported 22 seconds ago from East Grinstead, England

  @virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.

• 
  Nigel randall (@nigelrandall55) reported 23 seconds ago from Royal Tunbridge Wells, England

  @virginmedia Sorry no help at all , service in my area tells me broadband is good ! But hub is flashing green with green arrows as well I have tried everything from the help contact .

• 
  Daniel W Keenan (@Dank1382) reported 1 minute ago from Royal Tunbridge Wells, England

  @virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet

• 
  jordan (@wharfyoung) reported 8 minutes ago from Wateringbury, England

  @virginmedia Oh now this is the clincher, I can’t make a complaint online because the account has been disconnected. So when I login it tells me I don’t have access to that page. It’s almost like VM don’t want disgruntled former customers tearing them a new backside in their complaints.

• 
  Rob Procter (@RobertProcter) reported 11 minutes ago from East Grinstead, England

  @virginmedia Thanks for coming back to me. It’s just my internet is going slow again probably for about the tenth time I’ve had to call in the last 12 months. So I wanted them to check to see what’s wrong with it. Many thanks, rob

• 
  Matt Goss 🏳️‍🌈 (@Matt_Goss) reported 11 minutes ago from Royal Tunbridge Wells, England

  So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month

• 
  Carole Winter (@CaroleWinter) reported 11 minutes ago from Royal Tunbridge Wells, England

  @virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!

• 
  Mark O'Brien (@markandall) reported 14 minutes ago from Tonbridge, England

  @virginmedia Yes, the work that was agreed that needed to be done 3 weeks ago, has suddenly with 10mins notice become an issue. I'm working from home, a 3 week last minute delay is crazy 😭

• 
  Steve Roots (@SteveRoots1) reported 19 minutes ago from Royal Tunbridge Wells, England

  @virginmedia your level of service doesn't get any better. 45 minutes on the phone, passed from pillar to post and all points in between and you still won't come and remove your illegally fitted equipment. I wouldn't recommend you if you were the only company on earth. #poor

• 
  Dave Jones (@davemole85) reported 20 minutes ago from Royal Tunbridge Wells, England

  @virginmedia shocking customer service in the phone, I just want a new controller but have been on the phone for 1/2 hour asking me to reset the box and router

• 
  Sarah B (@SarBrad) reported 20 minutes ago from Royal Tunbridge Wells, England

  @virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month

• 
  Ant (@Ant_RTW) reported 25 minutes ago from Royal Tunbridge Wells, England

  @EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!

• 
  Steve Anderson (@SteveyA_18) reported 28 minutes ago from Royal Tunbridge Wells, England

  @virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA

• 
  Jackie highsted (@HighstedJackie) reported 30 minutes ago from Tonbridge, England

  @virginmedia can someone please tell me how I cancel my account , your call centres are closed to cancel but open for sales, Iv moved house & need my account closing ASAP can someone please tell me how I do it b4 my patients runs out 😡

• 
  Hannah Maxfield (@HannahMaxfield2) reported 35 minutes ago from Royal Tunbridge Wells, England

  I cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.

• 
  Russell Lancaster (@Russlanc269) reported 43 minutes ago from Tonbridge, England

  @virginmedia terrible service, I’ve been waiting for 40 minutes on a telephone waiting to get urgent email technical help. Please help!!!

• 
  MNovius (@MarcusNovius) reported 45 minutes ago from Tonbridge, England

  @omaromalleykhan @virginmedia I'm either writing a letter and rejoining 60 days later on a cheap "new customer deal" or just quiting. Such a weird service! Ie non existent

• 
  Dave Jones (@davemole85) reported 49 minutes ago from Royal Tunbridge Wells, England

  @virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently

• 
  Carole Winter (@CaroleWinter) reported 52 minutes ago from Royal Tunbridge Wells, England

  @virginmedia Outage and TV connection. I can’t turn the router on and off because I am confined to bed due to an last operation last week.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kris (@KrisTaylor1992) reported 4 minutes ago

  @ryantegan @skytv Cancel, then sign up in your partners name as a new customer. I do this with Virgin Media. I went from £58 to £28 and kept me as a customer. Best case retentions will offer you a better deal, worst case your partner gets new customer discounts.

• 
  Seph (@sephiroth17181) reported 4 minutes ago

  @wrighty1707 @virginmedia the company is a complete joke, i was paying £56 a month for 1gig and the last 2 months were atrocious for connection the best they could do was send patronising emails saying it was my issue, so i switched to EE 1.6gig for £35 a month with unlimited mobile data to boot

• 
  Bartłomiej Hajduk (@bart_hajduk) reported 9 minutes ago

  @virginmedia I've written to the local council, hopefully they will enforce the repairs or issue a fine.

• 
  Dr Peter Dilworth 💙 #Woke #GTTO 😷 Blue Tick👀 (@PeterDilworth1) reported 12 minutes ago

  @virginmedia please help these people out. You are now aware of the situation and are not providing the service you are being paid for.

• 
  angela worley (@villa4ever29) reported 13 minutes ago

  @DianeRusse58708 @virginmedia I had the same issue. Did you have error code:CS2004? Mine is now fixed, but only within the last hour.

• 
  matt (@ExpectedReds) reported 14 minutes ago

  Richard Hughes has been locked out of his Outlook account. The IT guy is on annual leave. Virgin Media have been doing line maintenance near his house. Real world problems and you’re all laughing at him? For shame.

• 
  Rob (@robiand) reported 16 minutes ago

  @virginmedia TV and Broadband broken for over a week after your engineers damaged the cable to my house whilst installing a new customer. Repair should have been Saturday, was cancelled and rescheduled for yesterday, cancelled! and now cancelled again today. I’m moving to @skytv

• 
  Mike Kennelly (@mvkennelly) reported 16 minutes ago

  Virgin media broadband in London N21 has been intermittently down now for weeks and nobody at Virgin interested in fixing the issue . Hours on the phone being told to turn it off and on ! We are out at the end of this contract for sure, very poor service.

• 
  Torexeon (@Torexeon) reported 19 minutes ago

  @wrighty1707 @virginmedia It was me who suggested this when I worked for them. I designed it to get you on the phone to retentions, because a huge percentage of customers would just sit out of contract or complain online about astronomical pricing. Granted not every customer is able to get a decent deal.

• 
  Lifes MIS-Takes (@alan_reddish) reported 21 minutes ago

  Need some proper answers from @virginmedia. No internet for 5th day.....estimated fix 4th Sept!!