Virgin Media Outage Report in Groombridge, East Sussex, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Groombridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Groombridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Groombridge, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Caterham, Royal Tunbridge Wells, East Grinstead, Godstone and Tonbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Caterham |
Internet | |
| Caterham |
Wi-fi | |
| Caterham |
Internet | |
| Royal Tunbridge Wells |
Wi-fi | |
| East Grinstead |
Internet | |
| Godstone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Groombridge, England
Latest outage, problems and issue reports in Groombridge and nearby locations:
-
Eddie Vermeer
(@Eddie_Vermeer) reported
from
East Grinstead, England
@virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.
-
Gaëlle Coyle
(@GaelleRTW) reported
from
Royal Tunbridge Wells, England
@_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.
-
Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
-
Matt Goss 🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month
-
marnie isabella ☀︎︎
(@marnieisabella_) reported
from
Tandridge, England
Awful broadband since switching to @SkyHelpTeam, I’m so sorry I left you @virginmedia, pls take me back 💔
-
caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
@virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.
-
Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply
-
StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.
-
Steve Anderson
(@SteveyA_18) reported
from
Royal Tunbridge Wells, England
@virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA
-
Jackie highsted
(@HighstedJackie) reported
from
Tonbridge, England
@virginmedia can someone please tell me how I cancel my account , your call centres are closed to cancel but open for sales, Iv moved house & need my account closing ASAP can someone please tell me how I do it b4 my patients runs out 😡
-
Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently
-
jordan
(@wharfyoung) reported
from
Wateringbury, England
@virginmedia Oh now this is the clincher, I can’t make a complaint online because the account has been disconnected. So when I login it tells me I don’t have access to that page. It’s almost like VM don’t want disgruntled former customers tearing them a new backside in their complaints.
-
Kerry Munroe
(@mrsmumbo) reported
from
Tandridge, England
@virginmedia has to be one of the worst companies when it comes to customer service. Second day running waiting in for installation engineer and no one turns up!
-
Ben Thapa
(@BenThapa82) reported
from
Groombridge, England
@SkyHelpTeam @skytv Wondering if @virginmedia might be able to step in here, and provide a decent service for me in TN1 instead. Always been happy with your service and was sad you weren’t able to cover my London address. 🤞🏽
-
StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful
-
Hannah Maxfield
(@HannahMaxfield2) reported
from
Royal Tunbridge Wells, England
I cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.
-
StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
-
Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere
-
caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
Internet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?
-
StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
devale
(@devale_devale) reported
@virginmedia Disappointed at customer service
-
Moises Era
(@BHAFC_Andre) reported
Another day, another bad experience delivered via @virginmedia. getting less than a tenth of the network speed I pay for, you love to see it
-
Babar Syed
(@patron_BS) reported
@virginmedia Thanks for that, I just wanted to share how incredibly difficult @virginmedia are to deal with. I needed to cancel my dads account which took multiple calls, hours on hold, a cancellation letter, followed by another 2 hours, call can I nvoice you for my time, wasted?!
-
kieron McGrady
(@McgradyKieron) reported
@virginmedia the worst customer service department just send you round and around and when you finally get to the relevant people and start sorting out you leaving as your contract is up they just hang up on you.
-
Bea1060
(@bea1060) reported
@virginmedia @BTCare internet & phone line down for the past hour in the SO53 area following a network power outage
-
Lau
(@laujensx) reported
@virginmedia Yes no issues. Assumed it was updating. Came back last night so cancelled the engineer this morning only for it to go back off now!! How does this keep happening?!
-
Helen Mannell
(@MannellHelen) reported
@virginmedia I've tried calling but it is automated with no option to speak to anyone. This service is disgusting and I will be switching
-
Babs 🐝⌛️🦋
(@BabsSheKing) reported
@virginmedia I don't know why you tell people to look at a link when their internet is back. *Obviously* it's going to say it's fine. :/ And no point trying to tell me it's me when I see from down detector and here it's you. Same issue for months, you texted me it was fixed. It's not.
-
Kath
(@KathChidler) reported
@virginmedia Tried this I’m in charge of his account which took over 2 hours to sort out in February paperwork all supplied the annoying thing is this keeps going back and forth thinking of cancelling Virgin altogether maybe I should just cancel the direct debit then you’d be quick to reply!
-
Neil Stanley
(@neilrstanley) reported
@VirginMedia - your phishing reporting (forwarding) email is not working.