Virgin Media Outage Report in Groombridge, East Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Groombridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Groombridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Groombridge, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Royal Tunbridge Wells, Sevenoaks and Tonbridge.
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 Royal Tunbridge Wells |
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| Royal Tunbridge Wells |
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| Royal Tunbridge Wells |
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| Royal Tunbridge Wells |
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| Royal Tunbridge Wells |
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| Royal Tunbridge Wells |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Groombridge, England
Latest outage, problems and issue reports in Groombridge and nearby locations:
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere
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Jackie highsted
(@HighstedJackie) reported
from
Tonbridge, England
@virginmedia can someone please tell me how I cancel my account , your call centres are closed to cancel but open for sales, Iv moved house & need my account closing ASAP can someone please tell me how I do it b4 my patients runs out 😡
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply
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Eddie Vermeer
(@Eddie_Vermeer) reported
from
East Grinstead, England
@virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.
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Matt Goss 🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful
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Ben Thapa
(@BenThapa82) reported
from
Groombridge, England
@SkyHelpTeam @skytv Wondering if @virginmedia might be able to step in here, and provide a decent service for me in TN1 instead. Always been happy with your service and was sad you weren’t able to cover my London address. 🤞🏽
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Gaëlle Coyle
(@GaelleRTW) reported
from
Royal Tunbridge Wells, England
@_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.
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jordan
(@wharfyoung) reported
from
Wateringbury, England
@virginmedia Oh now this is the clincher, I can’t make a complaint online because the account has been disconnected. So when I login it tells me I don’t have access to that page. It’s almost like VM don’t want disgruntled former customers tearing them a new backside in their complaints.
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently
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Steve Anderson
(@SteveyA_18) reported
from
Royal Tunbridge Wells, England
@virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.
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caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
Internet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?
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caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
@virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T
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Kerry Munroe
(@mrsmumbo) reported
from
Tandridge, England
@virginmedia has to be one of the worst companies when it comes to customer service. Second day running waiting in for installation engineer and no one turns up!
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marnie isabella ☀︎︎
(@marnieisabella_) reported
from
Tandridge, England
Awful broadband since switching to @SkyHelpTeam, I’m so sorry I left you @virginmedia, pls take me back 💔
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Hannah Maxfield
(@HannahMaxfield2) reported
from
Royal Tunbridge Wells, England
I cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chloè Moles
(@chloemoles_) reported
@virginmedia No there isn’t. What do I pay you for when you deliver about a days worth of service out of seven
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Kieran Bolton
(@KieranBolton20) reported
@virginmedia pay for the 200mb package and currently getting 10mb Wi-Fi practically not working a new customer too ?
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sammy
(@sammy56373846) reported
@virginmedia Hi, I am both a Virgin Media and 02 customer yet I am not getting the Volt offers such as extra data..It's saying on my 02 account that Virgin isn't available at my address when we are Virgin customers!
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Michael Einchcomb
(@MichaelEinchco1) reported
@virginmedia I'm not calling a number to see if my broadband, that I pay for and should be working is going to be fixed or not? What kind of service is that? I've checked the website check status link an hour ago and just now and it didn't work both times. Brilliant 👍
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Claud Burkinshaw
(@ClaudBurkinshaw) reported
@virginmedia Look back at my tweets, I've been going on about the same thing for months....all you do, is give the same scripted advice and tell me to ask the forum members for help. I don't care if it's slow anymore, I'll just keep posting here to discourage new members
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Mick
(@mickamy11) reported
@virginmedia I'm having issues signing up my new account, when i get to the password i get unable to use this password,no matter what password i use i get the same response.. is their a problem for new accounts being unable to be created.
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Don Felipe
(@Don_Felipe007) reported
@Myprotein_CS One thing is being disappointed quite another to receive very poor customer service so much so it almost makes @virginmedia look good 😑
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Neil Webb
(@Neil_Webb321) reported
@virginmedia Hi @virginmedia...just rung the number and spoke to someone in Bangalore...was put on hold then they put the phone down on me! This isn't the customer service I've come to expect and quite honestly I'm not happy with the service I'm getting 1/2
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Ciara
(@ciaramwa) reported
@virginmedia hi I put my SIM card in after 4 months of being out of the uk and I’ve got no service at all. Please could you advise on what to do?
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Michael Einchcomb
(@MichaelEinchco1) reported
@virginmedia SORT IT OUT! Without Internet all day and you predicted it to be fixed by 7.30am. Utter Joke! If I could change provide I bloody would! Worst service I've ever experienced in my life! I await my compensation!!!