Virgin Media Outage Report in Vale of Glamorgan, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Vale of Glamorgan, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Vale of Glamorgan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Vale of Glamorgan, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Penarth, Barry, Rhoose and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
||
| Caerphilly |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Vale of Glamorgan, Wales
Latest outage, problems and issue reports in Vale of Glamorgan and nearby locations:
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Kate Jones
(@katejones_cymru) reported
from
Cardiff, Wales
@virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP
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Manu
(@StrombolyS) reported
from
Cardiff, Wales
@virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia down again Cardiff, meant to have a lecture at 7, which isn't looking likely
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
@virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
Thank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬
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Richard Platts
(@RichardPlatts1) reported
from
Cardiff, Wales
@virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.
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Darren Jones
(@76DarrenJ) reported
from
Cardiff, Wales
@virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia are there any broadband issue in CF63 area? Status showing no issues but I’ve had problems all day
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Darth Noga
(@darth_noga) reported
from
Barry, Wales
@virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!
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Enfys Jones
(@Jones1Enfys) reported
from
Cardiff, Wales
@virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!
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Karyn Phelps
(@Karyn_P2018) reported
from
Church Village, Wales
@SophieEB @virginmedia Can you sort my internet issues please?
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Dale Perry
(@Daleos1) reported
from
Cardiff, Wales
@PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!
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LauraT 🔶
(@emilyjane73) reported
from
Cardiff, Wales
@virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful
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David Sinclair
(@Cardiff_Dave) reported
from
Cardiff, Wales
Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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Steven Williams
(@MagicSteve28) reported
from
Cardiff, Wales
@virginmedia Hi, I need to cancel a new order but can’t get through by phone are you able to help?
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WelshWayno
(@WayneAssiratti) reported
from
Penarth, Wales
@virginmedia hi there. My son restarted our Hub 3 as I think he has a black spot in his room. Now our devices are "seeing" the router, but can't connect to it. Can you help please?
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Helen Ward 🍦
(@harveyhound73) reported
from
Cardiff, Wales
@virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.
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Paul Hunter
(@PaulHunter1969) reported
from
Cardiff, Wales
@virginmedia please can you DM me? I can’t get through to the help desk.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Korsner
(@jasonkfilm) reported
@ThreeUKSupport I requested my PAC and gave it to my new provider @virginmedia. They’ve told me my contract with you ends only once my number transfers on 23rd March, even though I stopped using your service on 19th and requested cancellation on 20th? No-one mentioned 30 days notice.
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Chris
(@doughty182) reported
@virginmedia Are you seriously taking the mick? I have spend hours on the phone to virgin where they have confirmed an issue. Now when you call, you have an automated message saying there is a fault in my area. The phone will not ring through. This is disgusting service
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James McVey
(@TheVampsJames) reported
@virginmedia Do you have a history logged of my issues? It’s been about 3 months. Currently isn’t connection just drops from time to time, which cuts any streaming dead. I was told area issues were to blame but they were supposedly fixed last month. All this &the bill increased this month🥲😬
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Jason Lovett
(@JLo197177) reported
@virginmedia Why should I have to go on a community forum to get my problem resolved
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Simon harrison
(@Simonha14504622) reported
@virginmedia I’m sorry but I think that’s ridiculous you are quite happy to go in and install NEW customers but won’t go in and install existing customers extra services for his disabled friend POOR customer service
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Chris
(@doughty182) reported
@virginmedia Is there any update? When I call I just get an automated message saying you’re working on the issue. This is not good enough. I need this back today!! I will be unable to do my job without internet
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Mòrag (😷...💉...😷)
(@6d6f) reported
Existing @virginmedia customer means I get to pay double what they charge new customers. I'm willing to sign an 18 month contract (nowhere else to go) but they don't care.
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David JS Dawkes-Hall 💙
(@statto95) reported
@virginmedia Nope. Just the fact that Virgin seems to go down on a daily basis.... Good job I'm not running an ambulance control room from the office at home
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Saurabh Rana
(@Mr_Saurabh_Rana) reported
@virginmedia Only thing I am doing these days is just trying to connect Virgin..so free I am, right? Just spent almost 15-16 hours on your customer services so far..and looks like working for Virgin now..#virginmediadown
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Lilacpeaches
(@Lilacpeaches1) reported
Ummm anyone else’s @virginmedia broadband down?!