Virgin Media Outage Report in Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Suffolk, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Suffolk and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Ipswich.
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Internet | |
| Ipswich |
Phone | |
| Ipswich |
TV | |
| Ipswich |
Wi-fi | |
| Ipswich |
TV | |
| Ipswich |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Suffolk, England
Latest outage, problems and issue reports in Suffolk and nearby locations:
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Andy Quinton
(@QuintonAndy) reported
from
Sproughton, England
@virginmedia what a truly awful service. 3hours to try and sort a confirm username error,..from you! 7 days I’ve waited for you to sort the email out. Numerous calls...and still no one actually listens or cares. I think I’ve explained it to most of your call centre still no help
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Adam
(@only_jokering) reported
from
Ipswich District, England
@virginmedia all our smart devices are now not responding because "they are too far away from our HUB 3.0". This is according to the diagnostic tool. Thing is, they are the same distance as before, and they used to work on the same router. Help?
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Red Wren Studios
(@RedWrenStudios) reported
from
Ipswich District, England
@virginmedia @virginhelp We upgraded our package and were told a new sim would be with us in 3 days then we may lose service for 10 minutes. However we have been without phone service for 2 days now 😔
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Lee Brunning
(@BrunningLee) reported
from
Ipswich District, England
@virginmedia Who knows but certain people with in your team have been very flippant about our situation and trying to palm us off with a 20pound credit. This is nowhere near acceptable considering the stress and upset your so called customer service team has put us through.
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Michael Perry Mr Plant Geek®
(@mr_plantgeek) reported
from
Ipswich District, England
@virginmedia I am having problems with google nest setup
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Matt Holbrook Golf
(@MattHolbrook86) reported
from
Ipswich District, England
@virginmedia My Internet is down again. In fact I spend more time without it than I do with it these days. Thoughts?
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Sarah 'Morgenmuffel' Clark
(@positivesarah) reported
from
Ipswich District, England
@virginmedia Down again....
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Jonathan Hartley 💙
(@JonHartleyInBSE) reported
from
Bury St. Edmunds, England
@kev21261 @mrdanwalker The fact that many people Iive in poverty is not a reason to abolish the BBC licence fee. A commercial service, would be far more expensive and provide far less content (just look at Sky, Virgin Media and BT Sport). And funding through adverts would reduce the income for ITV & C4
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grwd 🦅
(@liam_garwood) reported
from
Ipswich District, England
@virginmedia why is it so hard to get in contact with you? I can’t start a live chat and when I ring and think I’m getting some progress you tell me to look online and hang up????
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Murph
(@WiseOlMurph) reported
from
Ipswich District, England
Anyone in Ipswich struggling with Virgin Media speeds currently? It’s awful paying all this money for absolute shite speeds.
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Control Solutions
(@Ipswichpests) reported
from
Ipswich District, England
@virginmedia you really need to sort this problem out in ip1 area its been going on for weeks coming to the point where people will cancel there contacts due to poor service.
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grwd 🦅
(@liam_garwood) reported
from
Ipswich District, England
@virginmedia I’m having issues with my email on iOS, please help
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Gav Meakings
(@gavmeakings) reported
from
Ipswich District, England
@virginmedia do you have an idea on how Long services will be down in IP2 area?
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia Eventually but the issue had taken 4 days to resolve which is shocking. Your customer service is the worst I’ve ever come across #virginmedia
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia since Christmas our WiFi has been disgustingly bad. A few weeks ago I called yourselves and spent almost 2 hours on the phone. I upgraded our WiFi at home to the best possible WiFi we could have and yet it’s still shockingly bad. I’ve never known such shoddy service
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Lee Brunning
(@BrunningLee) reported
from
Ipswich District, England
@virginmedia Look I've had two days of total crap from you guys. I just don't have the energy to deal with this anymore. You've took money off me wen u shouldn't. Because of covid I'm on less money so an extra 26 quid is massive to us,but all your guys keep doing is fobbing us off. 😠
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Matt Holbrook Golf
(@MattHolbrook86) reported
from
Ipswich District, England
@virginmedia Come on.......I'm on this page about 3 times a week. Its ridiculous the amount you charge for such a shabby service
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia I am actually so disgusted with your customer service for our WiFi that I have no words. How many times do I need to contact you? I’ve been a customer for 22 years and I’ve never experienced such a bad service #sortitout #virginmedia
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Matt Smith
(@matt40k) reported
from
Ipswich District, England
Ok so, virgin media router kinda sucks, if I use the Bt SmartHub 2, it would basically just be a Wi-fi access point, so would need a like a rpi for dhcp Or I could just buy a google nest Wi-fi or something ubiquiti
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Control Solutions
(@Ipswichpests) reported
from
Ipswich District, England
@virginmedia Its been ongoing for weeks the Internet drops out for a few hours around the neighbourhood you guys come temporarily fix it then it drops out again a few days latter. I dont go on you page or phone anymore because you can't actually get to speak to anyone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony Church
(@Anthony51905113) reported
@kidcobbler @virginmedia Virmin were awful for us. Dial up speeds on supposedly superfast broadband because street cabinets were over subscribed. Sky has been far better. Its 60 to 65 mbs on average and very rarely drops out. Sky q infinitely better than v boxes. It did cost a bit more though.
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Haz
(@Mr_H1980) reported
@virginmedia I contacted your CS team and they had no idea. They then said there was a price increase but the customer could re-negotiate. However, they refused.
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Vicomtesse Victoria Vavavoom 🇪🇺
(@VicVA2) reported
@virginmedia No need for me to complain if you help, I just want to sort it for my Mum. She had a bereavement at time you brought her contract to an end & was unable to get PAC number on mobile. Guy on phone started trying to sell her another contract & was rude. How can she get PAC ?
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Tom Leaman
(@tomleaman53) reported
@virginmedia In Malvern Worcestershire I dunno why but when I first took my contract out with your company it was fine but now it’s so so terrible
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Babs O'Shea
(@Barbaraoshea7) reported
@virginmedia I have to wait a further 10 days!! It was promised to be installed on 9th March. Poor excuse after excuse and not one apology or phone call! I have had to ring daily and been on the phone 40 minutes each time. Disgusting customer service
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Tim Cohen
(@TimotCo) reported
@virginmedia Yes I have checked the tracker. We had a prolonged outage two days ago too.
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Vicomtesse Victoria Vavavoom 🇪🇺
(@VicVA2) reported
@virginmedia I appreciate you need to speak to her, that's not a problem. It's who she gets on the other end. What about the webchat? How does that work if you need to speak to her?
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Vicomtesse Victoria Vavavoom 🇪🇺
(@VicVA2) reported
@virginmedia But this is the number that she tried & your customer service agent was rude to an old lady who's far from technically savvy! She's going round in circles & very upset. Is there a helpline for people with disabilities for example?
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June Hurst 🇬🇧🇺🇦🐈⬛🌷🌻🌾
(@juneh49) reported
@Mark4Hitchin @virginmedia Never had a problem.
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Vicomtesse Victoria Vavavoom 🇪🇺
(@VicVA2) reported
@virginmedia But she can't contact you via mobile as you ended her contract! The guy on the landline 'helpline' was rude to her as no doubt tried to sell her a new contract & at 80 she hasn't got a clue what any of it means! How can it be so hard to get a PAC number?