Virgin Media Outage Report in Saint Andrews, Fife, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saint Andrews, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saint Andrews and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Saint Andrews, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Dundee and Cupar.
| City | Problem Type | Report Time |
|---|---|---|
 Dundee |
Internet | |
| Cupar |
Internet | |
| Cupar |
Internet | |
| Dundee |
TV | |
| Dundee |
||
| Dundee |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saint Andrews, Scotland
Latest outage, problems and issue reports in Saint Andrews and nearby locations:
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Claire Warrender
(@C_CWarrender) reported
from
Methil, Scotland
Is there any company with worse customer service than @virginmedia Husband has so far spent 6 hours on the phone to them today with no joy. They're truly awful.
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Dav Hunter
(@justdavidhunt) reported
from
Methil, Scotland
@virginmedia paying for 200mb only getting 28mb all week and no service at all Monday and Tuesday, I’m expecting a refund of payment, who am I kidding🤬🤬🤬🤬🤬
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Dorothy Brown
(@Brackens1) reported
from
Dundee, Scotland
@Golfmagic3Golf It really couldn’t get any worse. We have @virginmedia package with poor, unreliable, intermittent broadband connection. Anything would be an improvement.
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Dorothy Brown 💙🇬🇧
(@Brackens1) reported
from
Dundee, Scotland
@CabInStelling We’ve found @virginmedia is just as bad. If you complain on Twitter they just send you back to their automated system. There are no humans working for @virginmedia you can actually talk to. We’ve had intermittent service for a year now & at £100 a month it’s throwing money away.
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Claire Warrender
(@C_CWarrender) reported
from
Methil, Scotland
@fionalmorrison @virginmedia Twice! We need to work out how to work round a break in service before we rage quit!
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Aliki Varvogli
(@AlikiVarvogli) reported
from
Dundee, Scotland
@virginmedia Thanks but all this service does is tell us to call you! There must be a way you can fix our phone without us having to spend a fortune trying to call you.
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Melanie Jane
(@meljanestuart1) reported
from
Monifieth, Scotland
@virginmedia ive had so many missed calls which i answer ndcant get through automated system with you called back still can't speak to someone (I forgot pasword) i suspect its cause you want money from me, but I now just want to leave due to poor systems #poorcustomerservice
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Aliki Varvogli
(@AlikiVarvogli) reported
from
Dundee, Scotland
@virginmedia Thanks. It seems my only option is to phone, but with wait times of an hour that will cost a lot of money. It’s unfair that I should pay to let you know you’re not providing me a service.
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Pauline McLaughlin
(@Pauline25308430) reported
from
Dundee, Scotland
@virginmedia It says no known issues in my area.
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makeupbyemma81
(@emmaweb2006) reported
from
Dundee, Scotland
@virginmedia live Fintry dundee is A problem with the service because there’s a problem with me
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Claire
(@shoe_gal) reported
from
Dundee, Scotland
Aghhh @virginmedia internet completely down, this is stressing me out as really busy at work
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STEVEN
(@toomuchbrandy) reported
from
Dundee, Scotland
In the middle of watching something on netflix and internet goes down again. Every week this is happening @virginmedia
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Gary Stevenson Jnr.
(@garystvnsn) reported
from
Dundee, Scotland
Absolutely pathetic customer service from @virginmedia again. Trying to resolve issues with my broadband, have been on the phone for 35 minutes and now passed in queue to speak to a FOURTH department. The last transfer put me through to the mobile phone department. Wow! 🤯
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Dorothy Brown 💙🇬🇧
(@Brackens1) reported
from
Dundee, Scotland
@virginmedia No. I cannot speak to your team. It’s automated answering service only. I would like to speak to a human and book an engineer to make my £100 a month broadband package work consistently.
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STEVEN
(@toomuchbrandy) reported
from
Dundee, Scotland
@virginmedia has to be the worst service. Another night without internet. Had nothing but bother since i upgraded services. Be phoning up tomorrow tomorrow to cance and go elsewhere
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Lyñsèy Bïrrëll
(@lynzcherrypop) reported
from
Dundee, Scotland
@virginmedia The problem keeps happening with the calls. Nothing you can help by here thanks anyways.
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Lyñsèy Bïrrëll
(@lynzcherrypop) reported
from
Dundee, Scotland
Wtf @virginmedia I call three times to be put on hold with music then after 10 mins later get hanged up on... JOKE
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Ross Taylor
(@rosstaylor1993) reported
from
Dundee, Scotland
Hello @virginmedia, there are some broadband issues in the Dundee area that have been unresolved since Monday and are greatly interfering with #WFM. Are there are updates or information for when this is likely to be resolved? Call centres not providing much detail sadly. Thanks
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Brandon Cameron.
(@brandoncameronx) reported
from
Dundee, Scotland
@virginmedia can’t believe your company. Called regarding a move in date, then 2 mins later I’m disconnected and you have deleted my account. On phone to customer service can’t reconnect. 2 mins later come back you can connect me for a £50 fee 1/2
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Lyñsèy Bïrrëll
(@lynzcherrypop) reported
from
Dundee, Scotland
@virginmedia Yeah that's no problem at all
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Saz
(@SazYRK) reported
@1Tazy @Imrxnnnnnn @3urray my tm8 is wireless and 5 hours away he has 30mbps and didn’t lag once and on 45-50 it’s just u brotha virgin media sucks
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The Three Amigos
(@MiloTheDaxie) reported
@Stuu17 @virginmedia Yeah it sucks same here! Contracted period up so put my bill up £12 a month to £93 after just giving me a price rise and a new customer gets it half the cost and with a free dam Tv!! My wifi always dropping out constantly too and zero phone signal
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AtUm Basket Case ❤️🇺🇦❤️
(@Samuel78976186) reported
@virginmedia my internet is down … what’s going on ???
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mayneplaysgames
(@mayneplaysgames) reported
@virginmedia my internet is down
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Paul Hughes | CEO of Fire Safety Managers Ltd
(@FSM_Ltd) reported
@virginmedia do u think we can have our internet back. No service since 1pm today after a power cut. Hub shows red. Website shows no issues yet after tests you need to send an engineer and Saturday is earliest. Can’t get through to someone either. Shameful service. Disappointed!
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kelly
(@a_firework_daze) reported
@virginmedia Internet down in kt5 and so is your service status page
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Xanyar Kamangar
(@Xanyar) reported
@Ofcom what's going on? @virginmedia cable internet is off for at least 20hrs (their current estimate), @Hyperoptic doesn't answer customer calls and sets site visits months away. Is this the level of service you have set for for UK in 2022? #shocking #regulator #CustomerService
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Nadine_CCN
(@NadineD_G) reported
@virginmedia no service on both TV and Broadband since 5pm yesterday. No updates, no service status… nothing!!!
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Imran Omar Charley G
(@jkewl999) reported
@virginmedia Called the team they said it got activated... Still no RF signal I think it's a phsycial cable issue at the box or something
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Jess | Composer
(@arrowtothejess) reported
@virginmedia Just signed up to Virgin from Sky, "upto 1gb speed".... It varies beteeen 300 and 50mb.....its currently down in the KY7 area of Scotland..... not impressed as a new customer...