Virgin Media Outage Report in Saint Andrews, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saint Andrews, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saint Andrews and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 25: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Saint Andrews, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Dundee.
| City | Problem Type | Report Time |
|---|---|---|
 Dundee |
TV | |
| Dundee |
Total Blackout | |
| Dundee |
Internet | |
| Dundee |
Internet | |
| Dundee |
Wi-fi | |
| Dundee |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saint Andrews, Scotland
Latest outage, problems and issue reports in Saint Andrews and nearby locations:
-
PK
(@tartan_troosers) reported
from
Dundee, Scotland
@virginmedia is there anyway I can speak to someone in the uk about my hub fault. I’ve wasted hours speaking to people reading from scripts about problems instead of sorting the problem. Your customer service dept is horrendous.
-
DJ Billy Morris
(@billypleased) reported
from
Dundee, Scotland
@virginmedia My internet seems to be intermittent most days? I often get the message on my devices "your internet is unstable."
-
🏴 Scotch Living 🏴
(@Scotch_Living) reported
from
Dundee, Scotland
@virginmedia I use your services & work from home, for work. To earn money. To pay bills. It’s kinda important. Your services, inc broadband are down in my area! Checked my cpe - not that! Can you fix please?
-
MATT LAFF
(@MattLafff) reported
from
Windygates, Scotland
@virginmedia I know there is issues.. AGAIN
-
Chris Bell
(@Frakbuddy) reported
from
Dundee, Scotland
@virginmedia The connect app is suddenly working again so it seems like a connected issue.
-
Chris Bell
(@Frakbuddy) reported
from
Dundee, Scotland
@virginmedia I've managed to get it to reset finally, so whatever issue was niggling seems to have been resolved. Might still need a new router at this rate but will keep an eye on it. Shouldn't need this much work to keep it running (thankfully I'm somewhat tech savvy)
-
Chris Bell
(@Frakbuddy) reported
from
Dundee, Scotland
@virginmedia It might be that issue that's interfering with my hub there. I'll try it all again when I get home later today.
-
Chris Bell
(@Frakbuddy) reported
from
Dundee, Scotland
Spent hours yet again trying to make the Virgin Media hub 3 work but now I just want to smash it and it's actually feeding into my depression/anxiety. Seems like every six months it's an issue. I love the speed but I might just say **** it soon and change service.
-
Chris Bell
(@Frakbuddy) reported
from
Dundee, Scotland
@virginmedia @scottishgas Bad enough I pay £70 a month pretty much for just the solid internet.
-
Chris Bell
(@Frakbuddy) reported
from
Dundee, Scotland
@virginmedia All other devices etc seem to be connecting so I will contact HIVE or @scottishgas tomorrow to see if they can help, but given your own systems cant reach the router I believe that's the issue.....again.
-
Chris Bell
(@Frakbuddy) reported
from
Dundee, Scotland
@virginmedia This is the second or third time since getting this hub I've had to do factory resets. The previous had no issues at all until it eventually failed after 5/6 years.
-
Emma Smith
(@smithmum72) reported
from
Dundee, Scotland
@virginmedia Yes I did and yes we had to wait 4 days to get service back, due to "something" the Monday engineer did while tidying the cables. Absolute shambles of a service.
-
Lou
(@LoobooLou) reported
from
Monifieth, Scotland
@virginmedia can you help as staff on phone not willing to help. Parents left without landline as you changed way it works but no form of communication from you re this! Customer service is pants!!
-
Emma Smith
(@smithmum72) reported
from
Dundee, Scotland
@virginmedia Worst service ever. Had an engineer here today to make good the mess the installation engineer made, allnhebjad to do was tidy up cables and yet he's left us with no TV, broadband or phone and there's no engineers available until Friday. THE WORST
-
Emma Smith
(@smithmum72) reported
from
Dundee, Scotland
@virginmedia Worst service ever. Engineer turns up today at 12 to sort a mess of cables left by the installing engineer, leaves us with NO broadband, phone or tv and now can't get an engineer until Friday. Appalling.
-
John Glassey
(@john_glassey) reported
from
Dundee, Scotland
@virginmedia Virgin Media broadband down for me intermittently yesterday, and now down for the past two hours in Dundee
-
Emma Smith
(@smithmum72) reported
from
Dundee, Scotland
@virginmedia installed on Friday at 6pm, not working since 6pm on Saturday. What a marvellous start 😖
-
Louise Stirton💚🤍💜
(@louisestirton) reported
from
Dundee, Scotland
@virginmedia What's going on with your service in Dundee my broadband has been down all night and into this morning 😡
-
Kirsty Morris
(@kirstycalligan) reported
from
Dundee, Scotland
@virginmedia hi, I've just joined as a new customer but have some queries, can someone please help?
-
Stewart Ramsay
(@Stew1973) reported
from
Carnoustie, Scotland
@virginmedia Probably doesn't matter now that it's 9pm... just frustrating that there is a wait when nothing is going to change. That'll probably be 2 weeks in total for full service. 2 x pods available on day of instal and there would have been no issue.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Trina S 💙
(@BrownEyedGirlGB) reported
@virginmedia I became a Virgin Media customer when the installation was completed at noon on Monday. I’m on your M250 plan. That evening I contacted your help team as I was having issues when streaming and Speedtest was showing I was getting nothing like what I signed up for. 1/2
-
Katie Buckingham
(@katie_katie23) reported
@virginmedia Received the adapter and finally have a working phone line. Shame it took 3 weeks to get to the bottom of the issue. Disappointed that I was told porting number was able to be done by several staff and that they submitted a form to request it, but at least phone is working now
-
Chris | FM Mou
(@ChrisMouUK) reported
@virginmedia can anyone get in touch with me regarding issues I am facing. I have tried numerous times over WhatsApp and the online chat but unfortunately I am being palmed off. Please help otherwise I'll just cancel.
-
🇬🇧
(@FiveStarGer) reported
What a joke @virginmedia your crappy app says there is no issues in my area yet there's been 10 engineers working in my street all day. No issues aye OK pal lol
-
kef
(@siltanu) reported
@555Husker @virginmedia Backup! 10 days our area broadband has been down, why you bother for buckuo a line if it does not connect within days. You are taking us for a ride. So frustrating and very disappointing.
-
Stuart Allsopp
(@StuInAus) reported
@virginmedia The outcome was that after over TWENTY minutes they refused to deal with it unless I gave them an account number. And the box is still wide open for people to rip the cables out of. Because the 'customer service' number is a joke.
-
kef
(@siltanu) reported
@555Husker @virginmedia I have never seen for a while, virigin services going down year after year. We have been with company for long time. We ahve been with out broad 10 days counting...
-
kef
(@siltanu) reported
@555Husker @virginmedia I am so frustrated, they have been saying that identified the problems engineers have been dispatched. How long does it take? Two weeks? What a mistake to be with virgin .
-
kef
(@siltanu) reported
@SajButt9070 @O2 @virginmedia Virgin Media Outage UpdatVoice and TV fault F011861578. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 27/06/2025 13:15:00. The Virgin Media Team.- ID: F011861578. Best wishes, the Virgin Media Team.
-
Victoria Allen White
(@VickChaiben) reported
@virginmedia TWO WEEKS with the internet not working in NW9. Totally unacceptable and you guys keep delaying to fix that! Not two days, TWO WEEKS!!!!!!