Virgin Media Outage Report in Romsey, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Romsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Romsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Romsey, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Southampton.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Southampton |
Wi-fi | |
| Southampton |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Romsey, England
Latest outage, problems and issue reports in Romsey and nearby locations:
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia Several complaints have been raised. I’ve been calling most days since October 2nd. Come someone please help?
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia So you’re not going to do anything about it, despite knowing it’s destined to let me down. Exactly the same attitude as the rest of virgin. The problem is, it’s taken almost 4 months. This is the issue; deep rooted - Virgin reps don’t care
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia I guarantee you they cannot help. I call every day, usually spending over an hour on the phone. The pre-installs team only promise me a call back from someone who can help, within 24-48hrs. The call back never comes, despite further requests for this to happen. Explain that?
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia Come on! This is as lazy as your customer service. Of course I have service.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia Your pre-installs team cannot assist either. It seems nobody can actually help.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia The same live date of the 21st still stands. Virgin have repeatedly guaranteed they’ll get it ready for then. Perhaps you can give them a nudge to let them know they have 3 days to get the outside work done. I’m sensing another let down, and I bet you won’t do anything about it!
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia I rang pre installs 3 times last week, spending an average of 1hr on the phone, getting no where nobody in preinstalls can tel me what’s going on, they just promise to get someone to call me. That call never happens
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia @NetflixUK You may as well not have a customer services team. I’ve spoken to one helpful person in the 53 days I’ve been chasing Virgin for my install.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia Still no call. Still no service. Still no customer support whatsoever from virgin media.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia The call back was organised by your virgin customer services because nobody seems to know what’s going on with my install. I think the hope was that the area manager might know. I’m not even exaggerating.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia After waiting 24hrs for a response on WhatsApp I’ve once again been told I need to talk to another department. I waste more time waiting to speak with the “correct” department, only to be told they can’t help because of a third party completing the work. Absolute joke
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Clare Old
(@enkeli85) reported
from
Southampton, England
Disconnect from @virginmedia on 28 Feb. Still get charged a month bill on 1 Mar & been told I'll both need to wait 45 days for my refund & that it will be credited the same day. Great help for budgeting & doesn't help that customer service chat couldn't understand the issue 🙄
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
Oh it's broadband price hike time again!! You can almost guarantee @virginmedia will try and increase the broadband prices by more than the CPI figures, then drop it back down as soon as you phone up and mention the word "Sky" EVERY. BLOODY. TIME. #MartinLewis
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia Look back through my previous tweets. After 3 months of cancellations from Virgin, lies and let downs - I’ve had to cancel the agreement completely
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia I raised a complaint previously, and then found out a week later that the complaint hadn’t been processed. I had to raise it again. It seems something deep-rooted is wrong with virgins customer service systems.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia Virgin are compensating me £5.25 a day. That’s £787. Two years of free service because they couldn’t organise a piss up in a brewery
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia It seems like nobody @ Virgin is willing to intervene and sort this out. As a result Virgin just keep setting install dates and cancelling. The cycle repeats over and over. Customer service don’t help, despite me calling everyday.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia This has already been dealt with yea, we’re continuing just because it feels as if we’ve waited too long to cancel now. Plus, Virgin are crediting me £5.35 for every day of delay that they’ve caused (55 days and counting).
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia The installation is still not complete! That’s the problem. Virgin was ordered on 2nd oct. First install was planned on 17/10 and then cancelled by Virgin. Virgin have cancelled 8-10 times since. It’s now 08/12! 52 days and counting
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia You’re not helping. You’re asking the same questions you ask every day. Yes, complaint raised. No, Virgin have given no reason why they keep cancelling. Next you’ll tell me you can’t do anything to help, which is exactly what your customer services say
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rikki Dhesi
(@RickDhesi) reported
@virginmedia Hello - more issues. On hold for an hour, line cuts off. Now back on and been 30 minutes no answer. Live chat function you offer isn't even live chat and is just a means of delaying responses even further. What is going on please? This is truly horrendous CS
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Billy Turriff
(@BillyTurriff) reported
@virginmedia We have been whats aping for 24 hours over 20 times have I told you I want to cancel but you refuse to allow me to
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Billy Turriff
(@BillyTurriff) reported
@virginmedia Please advise why it is taking over 48 hours to cancel a device with you online - after agreeing to cancel you issued a new contract for 18months and sent me back at a BOT !
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Twtr Guy
(@twtrGuy) reported
@elise_john85 @virginmedia I feel for you. Took me ages to cancel. Then the amount of messages from them trying to get me back was insane. Happily on Sky Gigafast now, all good so far! Good luck
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Cláudia Carvalho
(@clauxac) reported
@virginmedia I never received any email from you until now! I am not happy!
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Baran Geyik
(@barangeyik21) reported
@virginmedia @LutzSchueler can you please help? I have been trying to contact Virgin for the last 2 days
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Gareth @ Gravey's Brewery
(@TheGrewery) reported
@virginmedia There are none according to the service status, but my phone handset was saying a connection was lost, which was affecting my pendant alarm receiver
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Harminder
(@harminderd82) reported
@virginmedia all services down.
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June Gamble
(@GambleJune) reported
@virginmedia I am still waiting for a response on WhatsApp. I received an email telling me to phone! I phoned again and waited for 40 minutes before someone answered! In theory, my issue has been sorted. However, I am still appalled that it takes more than 5 minutes to answer calls.
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Gareth @ Gravey's Brewery
(@TheGrewery) reported
@virginmedia my landline has gone down, is there a problem with the network (DN5)?