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Virgin Media

Virgin Media Outage Report in Romsey, Hampshire, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Romsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Romsey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Romsey, England

The most recent Virgin Media outage reports came from the following cities: Southampton, and Winchester.

CityProblem TypeReport Time
Southampton Internet 4 days ago
Southampton Internet 5 days ago
Southampton Internet 5 days ago
Southampton TV 7 days ago
Southampton Internet 13 days ago
Southampton TV 16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Romsey, England

Latest outage, problems and issue reports in Romsey and nearby locations:

  • TimTheSurgeon
    Tim Underwood (@TimTheSurgeon) reported from Winchester, England

    Totally let down by @virginmedia friends round for World Cup Final and lost all signal at kick off.....shambles.

  • rikki32
    Грэм Рикман (@rikki32) reported from West End, England

    @virginmedia @ShaneLong7 @Everton Not really, it's been overshadowed by th 0-9 defeat..I'll never forget where I was that night!

  • dinkyprincessa
    Dinky Princess (@dinkyprincessa) reported from Southampton, England

    Hey @virginmedia how smart if you to name the Friday @ufc @btsportufc preview show the SAME as the event, meaning I woke up this morning to no event recording. The box thought that was it. I’m beyond pissed off. It’s the only thing I have your service for.

  • guymaxwell
    Guy Maxwell (@guymaxwell) reported from Southampton, England

    @virginmedia Congratulations Virgin Media. 1. You manage to disconnect my TV bundle early without telling me 2. You then disconnect again 4 hours later 3. You connect me to Fault Support thendisconnect me 4. on hold for a second time for 20 mins. This is why I’m going to Sky

  • JohnGould4689
    John (@JohnGould4689) reported from Southampton, England

    @virginmedia Rebooting the hub does work for about a week but then the pixelation does come back Have had new cables inside home & split cable repaired outside but same issue Have requested new box but told nothing wrong with box But if cables are renewed 🤔🤔🤔 To me must be box

  • rahim94
    Rahim™ 🇲🇦🇬🇧 (@rahim94) reported from Southampton, England

    @BFingers36 @Mb3008 @ptdffll @virginmedia Same issue here in Portswood

  • debzholmric
    debbie chapman (@debzholmric) reported from Southampton, England

    @virginmedia is there a issue with virgin media as cant get access on the app

  • dannyashman_sfc
    Danny Ashman (@dannyashman_sfc) reported from Southampton, England

    @virginmedia your WiFi is crap wtf is going on why’s it not working.

  • Saints_Mike7167
    Saints Mike (@Saints_Mike7167) reported from Southampton, England

    @virginmedia are there any reported problems in Area 21 our TV keeps freezing. Watching go through my laptop and it's fine no freezing at all.

  • rahim94
    Rahim™ 🇲🇦🇬🇧 (@rahim94) reported from Southampton, England

    @virginmedia That doesn't help. The internet is working fine. It's the TV

  • raybird1981
    Ray Bird (@raybird1981) reported from Southampton, England

    @virginmedia So yet again our WiFi keeps buffering we're be going back to sky in the new year had enough now of constent problems.

  • DIZZYDJC
    Dan Conway (@DIZZYDJC) reported from West End, England

    Absolutely appalling service from @virginmedia once again, why on earth did I fall for their lies! Absolute disgrace of a company

  • JohnGould4689
    John (@JohnGould4689) reported from Southampton, England

    @virginmedia @btsportmotogp l recorded the motogp testing Disappointing an understatement in the quality of the coverage Picture pixelation lost of sound frozen screen in the first hour Now have had issues in past with picture 5 times called out n told nothing wrong new box plz

  • Saints_Mike7167
    Saints Mike (@Saints_Mike7167) reported from Southampton, England

    @AllySFC @virginmedia Watching Spurs through WiFi on my laptop absolutely no issue apart from the normal delay

  • draloksharma74
    Alok Sharma (@draloksharma74) reported from Southampton, England

    @virginmedia help no broadband and been holding for 14 minutes

  • JFeathjav
    James Featherstone (@JFeathjav) reported from Southampton, England

    I moaned when their bad so I should praise them when they are good. Thanks to @virginmedia for the excellent service in fixing my TV service the day after I reported a problem. Engineer (Chris) was a credit to you, knew the product inside out and sorted everything in no time.

  • rahim94
    Rahim™ 🇲🇦🇬🇧 (@rahim94) reported from Southampton, England

    @SaintHarls @JonStone101 @riesatori @virginmedia Depends. It'***** and miss. A few months ago I had an issue with my broadband, and that was fixed within 10mins.

  • rahim94
    Rahim™ 🇲🇦🇬🇧 (@rahim94) reported from Southampton, England

    @virginmedia Nothing on the service status page. Doesn't show the issue

  • dinkyprincessa
    Dinky Princess (@dinkyprincessa) reported from Southampton, England

    @virginmedia It’s a series link. The issue is you called the Friday preview show the exact same name as the event. That’s not a user error. That’s on you. If you do that you screw over everyone who pays to watch it. By 10pm all the results would be ruined. And I can’t watch a 3 hr event then.

  • a1zeno
    Zeno Oxford (@a1zeno) reported from Romsey, England

    @virginmedia The customer service team’s response time is appalling, we’ve been trying to report this issue for months and never get an answer. It’s made our decision for us when it comes to renewing!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NickBrightDJ
    Nick Bright (@NickBrightDJ) reported

    @virginmedia I need an engineer but you lot make it impossible to speak to someone. When I do get through I get put through to several different people until eventually I get cut off (happened twice now). I just want an emergency engineer, why is it so hard??

  • galgertron
    Greg Gallagher (@galgertron) reported

    @virginmedia #virginmediadown Hi Virgin Media, please help!At 3:55am in SO19 this morning (13.01.2021)- no internet no voip. Please fix ASAP as my Dad has Dementia and it is vital I am able to stay in touch with him. Thanks.

  • CambsExecCars
    Wayne Nightingale (@CambsExecCars) reported

    @virginmedia Unfortunately we can no longer ring again, it’s totally pointless, we can never get to speak to people who can help , they DO NOT UNDERSTAND what we r telling them that we DONT HAVE A ACCOUNT WITH NETFLIX but you continue to deduct from her bank ! You need to contact her NOW

  • CunliffeTina
    Tina Cunliffe (@CunliffeTina) reported

    @virginmedia Been waiting for 3 days everything o get asked do o still need help. Then I am told to wait then I don't hear

  • OldSparky6
    OldSparky (@OldSparky6) reported

    @mikeeddie83 @virginmedia @LozzaFox Yes I know. But not all people have data on their phones, or even a smart phone, and get the same crap direction from Virgin.

  • paulyc1966
    Paul Coxhead (@paulyc1966) reported

    @virginmedia I am still having problems but have just resigned myself to the fact that this is the poor level of service I am going to get from your company because your ability as a business to deal with customer service issues and answer calls in less than an hour is obviously too hard

  • Eclairex_
    EM (@Eclairex_) reported

    @virginmedia - WiFi disconnecting and reconnecting (for about 7 hours) - All cables unplugged / replugged - No issues shown on Hub or no known issues in area

  • stuartbrereton
    Stuart Brereton (@stuartbrereton) reported

    @virginmedia I have been trying to contact you for MONTHS (since April 2020) about my package. Web chats never answered, on hold for 60+ mins and still no one to talk to and on one occasion after holding for 50 mins I was hung up on! How can I contact someone please? PLEASE!

  • WW_InterLie
    Camp Counselor Summers (@WW_InterLie) reported

    Dear @virginmedia please explain to me why my 100mbps broadband is currently reading at between 9 and 30 mbps and won't allow me to work from home smoothly? I've had problems every morning this week between 8-10am. Not acceptable.

  • turian333
    Dunestorm (@turian333) reported

    @virginmedia Thanks, I did see others complaining at the same time as I did yesterday which is why I thought it was some sort of regional outage.