Virgin Media Outage Report in Romsey, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Romsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Romsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Romsey, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Southampton.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Southampton |
Wi-fi | |
| Southampton |
Total Blackout | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Southampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Romsey, England
Latest outage, problems and issue reports in Romsey and nearby locations:
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Gemma Fitzsimmons
(@GemFitzsimmons) reported
from
Southampton, England
@GarganEstelle @virginmedia My elderly mother is having the same problem, Virgin billed her again for the second month after cancelling. So now it'll be another day spent on hold and lied to. They are a nightmare and they do not care about the vulnerable. I hope your issue gets resolved!
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
"this government has protected jobs" TM Lewin closing all stores, 600 jobs gone. Upper crust cutting 5,000 jobs. 18,000 jobs cut at British Airways. 3 easyjet hubs closing down, 2000 jobs gone. Virgin Media closing all their stores, 110+ jobs gone. Nice one Boris 👍 #PMQs
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Marc
(@spoise87) reported
from
Southampton, England
@virginmedia Internet is down and your website isn't working
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Kevin Madden
(@kmadden96) reported
from
Southampton, England
@virginmedia just had a handler hang up on me when trying to sort out a complaint about a debt that's not even mine! I get there's a pandemic but WTF. And I really cannot be assed waiting on hold to get through to someone. Can you look into it!
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
its all well looking around for broadband, and I'm a @VodafoneUK customer, however, when @virginmedia are the only broadband provider you can get because @OpenreachHelp didnt bother covering your street, it makes it rather difficult #MartinLewis
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Gemma Fitzsimmons
(@GemFitzsimmons) reported
from
Southampton, England
@virginmedia I had confirmation that my mother's cancellation was noted, but never actioned. She was transfered to the cancellation team on the text, but has had no response after that, this was 4pm yesterday. This is a lot of stress for my 78 year old mother
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J-Bear🌹🦋⚫
(@JessHambley) reported
from
Southampton, England
@virginmedia I have spent a stupid amount of time waiting for a response on your online chat, I'm classed as high risk and can't go shopping. I have been waiting for my broadband box to arrive. PLEASE HELP!!! Going insane....
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Nigel Jones
(@planetf1) reported
from
Eastleigh, England
@sxaTech @antonpiatek @virginmedia @github Had some odd failures affecting other household members work and since poor geographical results sadly. So lost a fair bit of confidence
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Paul M. Farmer
(@SupaScouse53) reported
from
Southampton, England
@virginmedia hi I want to cancel my broadband, I’d ring but you never put in a telephone connection on the old VM box as you said you would, tried phoning a few timed but taking too long & using up my mobile mins, please advise. Paul
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Paul Burville
(@BurvillePaul) reported
from
Southampton, England
@virginmedia internet is out yet again! As usual you lr online system check says there is nothing wrong but half the country says otherwise! Everything was fine at 1100 this morning now it’s costing me mobile data again SORT IT OUT your service is sooooo poor!
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Marls Godwin
(@Beaumont296) reported
from
Bursledon, England
@Jim_Watford @virginmedia Think that’s where I am now. Call after call after call. Being fed lies. The latest is that I need a signal booster!!! It worked perfectly fine before lockdown.
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Lucy
(@mummyhulk) reported
from
Southampton, England
@virginmedia I am absolutely disgusted right now! My internet has been so slow since the weekend (dial up in the 90’s was quicker!) I have text the number to number I was told to and I have messaged on the chat and NOTHING!
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J-Bear🌹🦋⚫
(@JessHambley) reported
from
Southampton, England
Ahh!!!!! Got through to someone and then before even saying a bloody word, they transferred me again. Your webchat system is a huge joke!!!!!! @virginmedia sort it out before I cancel you.
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Marls Godwin
(@Beaumont296) reported
from
Bursledon, England
@virginmedia your service is appalling. Paying for fibre super fast broadband. Been unable to stream, or use the internet pretty much all weekend. Getting sick of the excuses also.
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Matthew King
(@MatthewKing35) reported
from
Southampton, England
@Johnny_Baillie @VodafoneGroup @PKPorthcurno @VodafoneUK They can’t on mobile ether that’s why I switch to @virginmedia mobile Sevice last year best thing I did . Vodafone they ware Not as good for signal as ee or 02 ether
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Nigel Jones
(@planetf1) reported
from
Eastleigh, England
@antonpiatek @sxaTech @virginmedia @github Ditto. I use vm but switched dns ages back. I was using quad9 but had a few issues (reported) Andy some I didn’t report and went to google (all the data) . May return to q9 when I can verify
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
umm... I'm with @virginmedia and have no issues with my connection. getting a good 384Mbps on my speed test. thanks anyway 😘
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Lynne Murray
(@Lynne_Murray007) reported
from
Hill Head, England
@virginmedia Good afternoon. I texted the number you provided on 27 May 2020 but have not received a reply. In the meantime I received a standard email which simply tells me what will happen when the first 12 months is up. I replied to the email but no response to that either. Help!
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J-Bear🌹🦋⚫
(@JessHambley) reported
from
Southampton, England
@virginmedia I'm convinced not one single one of your staff members wants to help me. I'm high risk. NHS letter and everything... I only want to know when I'm finally getting my broadband 😭😭😭😭😭😭😭😭
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james
(@james_mccoll) reported
from
Netley, England
@virginmedia our internet is down has someone cut through the cables again 🤪
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Daniels
(@KevinAtp) reported
@virginmedia Slow on both counts...should we email in our test results?
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Chris Richards🏴
(@WelshChris1) reported
@virginmedia I need to upgrade my router. I was on hold for 2 hours on Friday before getting cut off I then tried the online help where someone tried to sell me a new package before transfer me to technical where I was on hold for another 3 hours. All I want is a router upgrade.
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TheDonSoul
(@TheDonSoul1) reported
@virginmedia The issue remains. I have to turn my router off at least twice a day to reconnect as my devices are connecting intermittently. Simple browsing on mobile device always halts and keep having to switch off WiFi on mobile then switch back on. It’s been like this for the past year
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Artie Dalzell
(@artie_dalzell) reported
@p0twash @pompeyhedge @virginmedia I receive the same message. A bubbly chatty customer rep texts me to tell me everything is grand. I consider this approach to be severe mental abuse. Telling him that I have no internet means nothing. He responded by saying he is glad I'm satisfied with the service.
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Pranav Patel
(@PranavPatel76) reported
@virginmedia Down again, your service is awful
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DANALDINHO 🇸🇦
(@DANTHEMAGPIE) reported
@virginmedia @PlayStationUK @AskPlayStation My PS5 wont connect to the wifi, any help? LAN works fine, but connecting to wifi gives me error message NW-102383-7
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Peggy Baker
(@Peggy_Baker) reported
@virginmedia My WiFi is down and says ‘weak security’ I’ve followed the guidance page and it hasn’t fixed the problem. I work from home and need the WiFi working.
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Marie Buckley
(@mangauki) reported
@virginmedia @DanniBaker2 I spent over a week on that service. When the rep can't deal with your issue they drop the chat and back to square one. I wrote 2 letters of complaint and no reply as well. Awful company. Never even gave me the measly £10 compensation either. I spent hours on the phone too
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Jenny O'Leary
(@Jennyoleary90) reported
@virginmedia my internet has died for no apparent reason? Is there connectivity issues in KT19?
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Glen Cansdale
(@TottenhamBlade) reported
@virginmedia has gone down again 24 hours after it started working again. The first time I was a bit annoyed with it happening, now I'm seriously angry with it. Definitely moving back to @skytv now. Don't think I'm paying my bill until this gets sorted properly.