Virgin Media outages and service status in Romsey, England

Problems in the last 24 hours in Romsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Romsey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Romsey, England

The most recent Virgin Media outage reports came from the following cities: Southampton.

City	Problem Type	Report Time
Southampton	Internet	2 days ago
Southampton	Internet	12 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Romsey, England

Latest outage, problems and issue reports in Romsey and nearby locations:

• 
  Sarah-Jane Finch (@formula1girl) reported 3 minutes ago from Southampton, England

  @virginmedia more of your appalling customer service!!!! Spend over 90 minutes on your chat help “service” trying to resolve an issue and your agent takes a break. When he returns and I don’t reply as I’m getting lunch I get cut off. And guess what?

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 9 minutes ago from Ampfield, England

  @virginmedia This is the second time the complaint has been raised as the first one was ignored. It’s literally a joke and very ironic that I need to complain about the complaints department.

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 11 minutes ago from Romsey, England

  @virginmedia The call back was organised by your virgin customer services because nobody seems to know what’s going on with my install. I think the hope was that the area manager might know. I’m not even exaggerating.

• 
  Craig (@Danzy92) reported 11 minutes ago from Southampton, England

  @virginmedia Yes, I’ve checked everyday and despite signing up for text updates about this issue, I’ve heard nothing despite being 48 hours after the date it was supposed to be fixed. Not even a further text so confirm a delay. Could you provide any update to the SO15 postcode issue?

• 
  Dmitri Old (@DmitriusOld) reported 15 minutes ago from Over Wallop, England

  I have a go at customer service a lot, but with the move @virginmedia were great, @thameswater exemplary, @SouthernWater a great guy on customer helpline and Test Valley Council efficient and personable. It can be done, you know.

• 
  Vivienne 💙🧡🌻 (@Vdweller) reported 18 minutes ago from Southampton, England

  @GeorgeMonbiot @timolarch @VodafoneUK My husband had the same problem with Virgin Media after the death of his father. He was given the number of the ‘bereavement department’ and he phoned, assuming they would help. Instead the woman demanded his father’s PIN and said only he could cancel!

• 
  James Featherstone (@JFeathjav) reported 30 minutes ago from Southampton, England

  @davenevin @virginmedia Luckily their customer service is excellent 🥴

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 35 minutes ago from Romsey, England

  @virginmedia So you’re not going to do anything about it, despite knowing it’s destined to let me down. Exactly the same attitude as the rest of virgin. The problem is, it’s taken almost 4 months. This is the issue; deep rooted - Virgin reps don’t care

• 
  Marls 🐝 (@Beaumont296) reported 42 minutes ago from Bursledon, England

  SO31 virgin media not working. How can we be expected to work if the service is so inconsistent @virginmedia #virginmediadown

• 
  Graham Scambler pics (@_GSPhotography) reported 46 minutes ago from Eastleigh, England

  @virginmedia I'll try to sign in with a different email address.

• 
  LoUlOu (@Lou_LouFML) reported 46 minutes ago from Southampton, England

  Cheers @virginmedia WiFi gone down in the middle of the FA cup semi final. Utter **** as usual

• 
  Andy Mooney (@andy_moo) reported 48 minutes ago from Locks Heath, England

  @virginmedia It was supposed to be yesterday. Phoned customer services yesterday evening but didn't help, phoned again this morning and now finally activated

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 49 minutes ago from Ampfield, England

  @virginmedia I raised a complaint previously, and then found out a week later that the complaint hadn’t been processed. I had to raise it again. It seems something deep-rooted is wrong with virgins customer service systems.

• 
  lee Radcliffe (@leeradcliffe73) reported 49 minutes ago from Southampton, England

  @VMO2News @virginmedia @goodthingsfdn All the money we pay for this awful broadband is a joke. Oh just get the plug in booster for an extra £5 a month this will help!!! 2m from the router and can’t even send this. 3G is better than virgin. Bring on toob 🕺🏻

• 
  Sarah-Jane Finch (@formula1girl) reported 51 minutes ago from Eastleigh, England

  @sfc_rich @virginmedia They literally don’t care. They are my Dads provider too so I’m going to have the same issues when his house is sold. I’ve never, ever dealt with such sheer incompetence in my life!

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 56 minutes ago from Southampton, England

  @NewWorldLoading @ODEONCinemas I pulled off the ultimate scam by using the O2 priority app which I now have access to as a customer of @virginmedia following their recent merger 😈 Free ticket at odeon every Monday

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 57 minutes ago from Ampfield, England

  @virginmedia @NetflixUK You may as well not have a customer services team. I’ve spoken to one helpful person in the 53 days I’ve been chasing Virgin for my install.

• 
  Sarah-Jane Finch (@formula1girl) reported 57 minutes ago from Southampton, England

  @virginmedia I have just spoken to collections team who told me they cannot deal with my issue. They passed me to cancellation team who said they cannot deal with it only collections can. The issue is that I cancelled in July but you have no record of my call or letter.

• 
  Steve (@SteveWasteney) reported 59 minutes ago from Netley, England

  @virginmedia What is Your issue with Netflix. It is working on my separate devices and my TV if I connect without using Virgin TV

• 
  Tom Smith (@tom_smith6) reported 60 minutes ago from Southampton, England

  @_JC8 @virginmedia @virginmedia Hi can somebody please contact me regarding an issue I have with my virgin account please?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gareth Lloyd (@El_Lloydie) reported 3 minutes ago

  Well, the customer service from @virginmedia these days is really quite remarkable. And that's not a compliment. Here's a thread... Informed them that I'm moving house, and they get it booked for Friday 3rd April. All good...

• 
  R-L21 (@FrankCBFearles1) reported 4 minutes ago

  @VirginMediaNews Virgin media government mouthpiece as bad as rte.

• 
  Daniel Dufton (@dandufton) reported 8 minutes ago

  @virginmedia My VM account has been locked out 'for security reasons' for over three weeks. I called the number given and was told it has been escalated to the techteam. Now three weeks on and I've heard nothing. Trying to chase on the phone but been on hold 25 mins. Help!

• 
  ⬣ fyfe79 ☘️ (@fyfe79) reported 15 minutes ago

  @VirginMediaNews Ireland's Minister for Justice: "Irish people are stupid". You're a disgrace O'Callaghan. The only people being manipulated are those who only get their news from RTE, Virgin Media etc.

• 
  Alloqui Strix (@AlloquiStrix) reported 19 minutes ago

  @virginmedia My point was that the date of fix changed from 1 day, to 2, then 4, 3, 10, 4, and 10 days. Broadband is an amenity nowadays and your customers should not be without it for this length of time, especially when I'm told it's an upgrade of the infrastructure.

• 
  Jamboross98 🇱🇻🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@rrm53p1970) reported 20 minutes ago from Bishopbriggs, Scotland

  @virginmedia you have the worst streaming service EVER. Thinking of quitting you, because it's 💩

• 
  Alloqui Strix (@AlloquiStrix) reported 22 minutes ago

  @virginmedia First thing this morning you said the outage in my area (22) would continue for another week,then another message saying it would be fixed today, and now a message saying it'll be a week again. Is there a playbook you guys are using to wind up its customers?

• 
  Buzz (@dombuz) reported 23 minutes ago

  So, tomorrow begins the process of renewing my virgin media for the same price they offer new customers. My current deal renewal price £29.99pcm. New customer £24. The haggle and 1 hour of the worst customer service help line will be worth it.

• 
  Ian (@Jd95975184) reported 24 minutes ago

  @virginmedia Contract is up in june i will be leaving soon as possible, had new modem, 3 engineer visits which resulted in my front garden being dug up on 3 seperate occassions for new connection and wire being laid, still get flashing red light on box and intermitant signal, you never help

• 
  Alloqui Strix (@AlloquiStrix) reported 27 minutes ago

  If it took me over a week to fix a network problem (it will actually be 10 days when @virginmedia get around to fixing our problem) I would have been fired. And you can't seem to register for compensation, even if you follow @virginmedia's own help system