Virgin Media outages and service status in Romsey, England

Problems in the last 24 hours in Romsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Romsey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Romsey, England

The most recent Virgin Media outage reports came from the following cities: Southampton.

City	Problem Type	Report Time
Southampton	Internet	4 days ago
Southampton	Internet	14 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Romsey, England

Latest outage, problems and issue reports in Romsey and nearby locations:

• 
  chris (@crumblechris) reported 5 minutes ago from Winchester, England

  @virginmedia Thanks - but that phone line isn’t recognising when I enter digits on the key pad - so is useless.your website still says ‘no issues’ after more than 4 hours of no internet connection.

• 
  chris (@crumblechris) reported 13 minutes ago from Winchester, England

  @virginmedia Hi - so the fault that is still ongoing, 24 hours+ now, and the fault line said would fixed by 11pm last night. Now the fault line says it’s being worked on - and no update for residents….please advise what is going on and an ETA for the fix? Thanks

• 
  James Featherstone (@JFeathjav) reported 14 minutes ago from Southampton, England

  @davenevin @virginmedia Luckily their customer service is excellent 🥴

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 15 minutes ago from Ampfield, England

  @virginmedia Look back through my previous tweets. After 3 months of cancellations from Virgin, lies and let downs - I’ve had to cancel the agreement completely

• 
  Andrew McAlpine Ⓥ (⧖) 🌱 (@Maritimegeek) reported 16 minutes ago from Locks Heath, England

  @virginmedia can you tell me f it’s acceptable to be on hold for 48 minutes. After which to finally speak to someone who is unable to resolve your issue and who puts you over to another dept for you to be on on hold for another 30 minutes?

• 
  Sarah-Jane Finch (@formula1girl) reported 18 minutes ago from Eastleigh, England

  @virginmedia So another 90 minute chat with no resolution? That’s fine I’m going to raise an official complaint as this is NOT good customer service at all.

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 26 minutes ago from Ampfield, England

  @virginmedia It seems like nobody @ Virgin is willing to intervene and sort this out. As a result Virgin just keep setting install dates and cancelling. The cycle repeats over and over. Customer service don’t help, despite me calling everyday.

• 
  chris (@crumblechris) reported 29 minutes ago from Winchester, England

  @virginmedia Can you update the website to stop giving out false information? If you know there are ‘some issues’ can you tell me what they are - that alone is a helpful update….

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 32 minutes ago from Romsey, England

  @virginmedia I rang pre installs 3 times last week, spending an average of 1hr on the phone, getting no where nobody in preinstalls can tel me what’s going on, they just promise to get someone to call me. That call never happens

• 
  Steve (@SteveWasteney) reported 33 minutes ago from Netley, England

  @virginmedia What is Your issue with Netflix. It is working on my separate devices and my TV if I connect without using Virgin TV

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 35 minutes ago from Romsey, England

  @virginmedia I guarantee you they cannot help. I call every day, usually spending over an hour on the phone. The pre-installs team only promise me a call back from someone who can help, within 24-48hrs. The call back never comes, despite further requests for this to happen. Explain that?

• 
  Tom Weise (@tw17_09) reported 35 minutes ago from Locks Heath, England

  @virginmedia I just showed you my email. It is not clear and then your agents are saying it doesn’t apply. Does it, or doesn’t it? If it does, I only want to cancel...the agent wouldn’t let me like I am allowed (in the email!).

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 42 minutes ago from Romsey, England

  @virginmedia Come on! This is as lazy as your customer service. Of course I have service.

• 
  Panda 🐼 (@PandaKingPinder) reported 46 minutes ago from Romsey, England

  @virginmedia The issue is some of the ports in the back don't work, we get occasional dips in the internet's which some days don't reach the amount we pay for and the webpage says we can upgrade our hub but can only be done on the phone to see we can't get hold of anyone.

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 48 minutes ago from Romsey, England

  @virginmedia The call back was organised by your virgin customer services because nobody seems to know what’s going on with my install. I think the hope was that the area manager might know. I’m not even exaggerating.

• 
  Dmitri Old (@DmitriusOld) reported 49 minutes ago from Over Wallop, England

  I have a go at customer service a lot, but with the move @virginmedia were great, @thameswater exemplary, @SouthernWater a great guy on customer helpline and Test Valley Council efficient and personable. It can be done, you know.

• 
  SM (@southnorthener) reported 50 minutes ago from Southampton, England

  @virginmedia No service is SO17 postcode, either TV or internet. Is there an issue?

• 
  Stephen groom (@edinnature) reported 52 minutes ago from Southampton, England

  @virginmedia connection down again. No internet. Connecting to router etc, rebooted, reset, reinstalled drivers, reset ipconfig. But service status still saying everythings fine...clearly not 😔

• 
  Steve (@SteveWasteney) reported 53 minutes ago from Netley, England

  @virginmedia Customer service is still the poorest of all the media companies I see. Can't use live chat without it dropping out, can't phone because the menu system doesn't cover what you want to talk about. Do you even have an e mail address to contact. I have had enough!!!

• 
  Leigh Lewis (Taffy) 🏴󠁧󠁢󠁷󠁬󠁳󠁿🎥🍿🍺🏉🎱🍔 (@Tafflar84) reported 55 minutes ago from Netley, England

  @virginmedia second time today Virgin has gone down in netley Southampton I work from home and this is very disruptive what the hell is going on

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hank (@Hank83416250473) reported 1 minute ago

  @TrapitJon @virginmedia Shocking mste, been down since Friday, got a fix time and date of tomorrow at 4pm

• 
  Rxssa (@Degenofolympus) reported 6 minutes ago

  @VirginMediaNews The Carbon tax doesn’t come in until October anyway! Jesus Christ virgin media is as bad as RTE

• 
  Yiuon (@yiuonmw) reported 11 minutes ago

  @virginmedia Nah, this is not on. What is this UK side internet issues going on the past few weeks. What is the estimated turn around on a full resolution?

• 
  Jemski (@jemski7) reported 12 minutes ago

  @virginmedia well done. You’ve lost me as a customer of 25 years because you wouldn’t supply me just broadband like you do for new customers. That’s is some ****** up priorities. Good riddance to you.

• 
  Cam (@Snickerboi95020) reported 12 minutes ago

  @TheMangoDemon @MrDalekJD I think it’s virgin media fibre connection - 2.5gbps up and down, it’s like £70 tho I think

• 
  ex999 🇬🇧 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@maurice_1960) reported 12 minutes ago

  @virginmedia @misselledee Do you think that no service might mean the Internet page might not be available

• 
  Darren Coomer (@coomerdarren) reported 12 minutes ago

  @O2 What an absolute joke of a company since virgin media i can't access my O2 app spoken to 2 people who said they will get this issue resolved & again nothing i still can't us the O2 app because I need a virgin account ******* sort it out !!

• 
  concerned person (@nkgms) reported 14 minutes ago

  Is there a problem with Virgin Media tv in the Bushey, Hertford area?

• 
  Leighton J Holden (@LJHolden1986) reported 16 minutes ago

  @virginmedia I need some help. I have had an O2 SIM card tagged onto my WiFi account. I never wanted this but I was told that I could just throw this away and not use it. I am now being charged £7.50 per month for absolutely nothing. Can you please advise on how I deal with this?

• 
  Karen Cheney (@loubylou60) reported 21 minutes ago

  @virginmedia - so you’ve just cut me off after speaking to one of the operatives for 35 minutes. Terrible service