Virgin Media Outage in Peterborough, England

@virginmedia They have been with @virginmedia for years. They did change their package they needed from a few months ago, but have paid you thousands over the whole time as a customer. They didn’t want to cancel. The fact you can’t continue their service for them, and making them pay...cont

@virginmedia Parents a cancellation fee, even though we are not wanting to cancel, you are. NO managers to talk it through with from our end. No consideration for the stress of a move without @virginmedia contribution. Very upset. Your. True colours shown after many years as your customer 😡

@virginmedia Thank you for your reply. In short, no, as you don’t service the new address my parents are going. We wanted and are willing to continue with you if you had. So in our eyes no contact is being broken, but you can’t supply what we need. You still want to charge my retired..cont

@JasonSlavin1 @virginmedia Virgin media is rubbish they get they say you get the service done they don’t give you it so Sky will give you Wi-Fi guarantee if your Internet goes they give you money back on your bill straight away

@Sunnii7 @virginmedia It's odd how you can UPGRADE your package online but you can cancel on line, This needs to change!

@smcculloch12 @ItsRykard @virginmedia My service has been badly affected too. Yet status page say all is is runing full speed, I'm assuming to avoid paying refunds to customers (I'm currently getting about one 5th of what I'm paying for)

Hi can you please help me to cancel my sport iv filled form in three times its not working it either fails to recognise my e mail post code or something else why would I want to keep paying you when I'm not watching it I can't call you and can't fill form in please #virginmedia

For the second time today @virginmedia sneaked down my internet speed again!

@wellywellard @virginmedia If Virgin had #UK call centres & people that could explain they had (have) problems I think their customers would be less annoyed & they would get less angry comments when #Virginmedia Claim every thing is up & running, when it obviously isn't, people get very vexed indeed.

@virginmedia sneaked down my internet speed yet again!

@LiamsTransport1 @virginmedia My router has been getting slower and slower even before lock down. It's starting to lag games that didn't before.

@virginmedia Still happening. I have been a customer for years with you and experienced many issues over the years. I was in a call for my RAF Air Cadets, guess what happened, my WiFi cut out, several people couldn't join. I've about had it. I may take my custom elsewhere.

Anyone else having intermittent issues with @virginmedia #Peterborough

@virginmedia And do I need to call again, explain to one agent who then doesn’t get it & I get transferred elsewhere. Happy for UK customer services representative to call anytime. I draw the line on being passed from one person to another and starting all over again. You guys are exhausting

@virginmedia considering how much money we pay you having a descent WiFi connection would be a real nice ******* start, since Christmas your service has been really ******* shit

@StephenMilnes @virginmedia @MartinSLewis @MoneyTelegraph @Ofcom Good luck !! They did exactly the same to me £40 ... ofcom were a waste of time . Never ever use @virginmedia for anything. They are an awful company. Use @ThreeUK who are ace .

@virginmedia 47 mins waiting for u to pick up the phone for customer services is just beyond a joke. Pull your finger out !

Grrr @virginmedia has been down for nearly 24 hrs, cant through to customer services, not happy!!

@simonrim @virginmedia Cannot get through to customer services with waiting times over 1 hour. In response to a recent tweet complaining about this they directed me to ring customer services to discuss further 🤣🙄

@virginmedia Please advise the best time to contact customer services!! Have been trying for days and on hold constantly

@gham73 @virginmedia I'm in Bolton. It's still down

@virginmedia awful, has been for like a month and it’s switched off completely tonight

is anyone else’s virgin media down again??

@DowndetectorUK Never ending atm with virgin media

@virginmedia I would if your WiFi wasn’t so ****

Using your phone data in your own house is pain, ffs virgin media. Even sky wasn’t this bad

@virginmedia sick of your dog **** broadband services, how are you going to charge a massive premium compared to other broadbands yet only have your WiFi up 50% of the time. **** provider, time to switch

@virginmedia @99redmanmike You arseholes never admit when there’s a problem anyway. Useless *****.

@virginmedia Your internet is ******* DOG SHITE. I have never had so many problems with the router cutting out, until using Virgin. and you people just deny, deny, deny. ******* scum.

@virginmedia, another outage in my area? I've already wasted most of yesterday waiting for your service to come on again and I need my signal back now! Right now!