Virgin Media Outage Report in Pateley Bridge, North Yorkshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pateley Bridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pateley Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 11: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Pateley Bridge, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Harrogate.
| City | Problem Type | Report Time |
|---|---|---|
 Harrogate |
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| Harrogate |
TV | |
| Harrogate |
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| Ilkley |
Internet | |
| Harrogate |
TV | |
| Harrogate |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pateley Bridge, England
Latest outage, problems and issue reports in Pateley Bridge and nearby locations:
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David McCormick
(@DavidTMcCormick) reported
from
Harrogate, England
Thanks @virginmedia on hold for 1 hour and 4 minutes, finally someone answers abs immediately hangs up. You did this to me in March. Been a customer for over 15 years, not for much longer. Appalling customer service
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B.W.Shaw Playboy 💙💛
(@dalesman1000) reported
from
Harrogate, England
@virginmedia Charging me double my contract cost and complaint not acknowledged. Jog on.
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Chris Martin FRGS
(@safaribrit) reported
from
Kirkby Malzeard, England
@virginmedia 1 hour and 42 minutes queueing for a help desk operator to take a call from an 87 year old “shielding” old lady who can’t set up her self install box. Absolutely shoddy customer service. You should be ashamed.
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Mike Sunley
(@4everrail) reported
from
Harrogate, England
@virginmedia I’m getting a message on my tv to check my antennae connection. Recently had Virgin cable/Internet/Phone line installed. Are there any problems down at your end that my cause this#Harrogate
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Emma Harvey
(@em606) reported
from
Harrogate, England
@ArdLiath @virginmedia Ha, yes, actually. Cut off my landline randomly and leave me exposed to mobile spam, amazing service.
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Emma Harvey
(@em606) reported
from
Harrogate, England
@virginmedia Last time it happened yes, it'd been accidentally cut at a box on another street. Need to report it again as line not working again.
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Julian Monaghan DLG
(@J_Monaghan_DLG) reported
from
Harrogate, England
Hi @virginmedia can you tell me why you have kept me waiting on the phone for nearly 2 hours to get Customer services to deal with my complaint re lack of a proper service over the last 4 months? Still hanging on!!
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B.W.Shaw Playboy 💙💛
(@dalesman1000) reported
from
Harrogate, England
@virginmedia You're the worst company I've ever dealt with. I only became a customer of yours in Feb and can't wait to leave!
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Steve Matthews
(@stevem2009) reported
from
Harrogate, England
@virginmedia @RobertBlaszczak The health check has been done to death the last 4 months, suggest maybe this band aid won’t fix the issues
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Tim Gambrill
(@TimGambrill) reported
from
Harrogate, England
@virginmedia internet totally down Virgin media this is shocking service even with this crisis on. It’s not stopping you taking £70 from my account every month. How do I get some service
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Carla Wilson
(@Carla4986) reported
from
Ripon, England
@virginmedia no broadband since last Thursday, can’t get through to your customer service. Engineer came last week as we’ve struggled with your service for months, he put a new hub in and guess what.... it worked for a day! Now waiting for another engineer to come. Not happy 😡
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Emma Baron
(@emmabaroncheese) reported
from
Harrogate, England
@virginmedia broadband down in HG1, how long is it down for?
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Julian Monaghan DLG
(@J_Monaghan_DLG) reported
from
Harrogate, England
Just seen the @virginmedia “stay connected” ad on TV If only. I have been trying to get them to supply me a stable broadband for the last month You hang on an hour+ to get to speak to customer services they tell you nothing wrong Get real and provide the service I am paying for
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Jonathan
(@jon1289) reported
from
Ilkley, England
@jessholmes_x @Herbie17886 @MxTe11 @NodM90 @katc1984 @virginmedia Yes possible. When I had my router plugged into the Apple airport express I never had issues with speed.
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Emma Baron
(@emmabaroncheese) reported
from
Harrogate, England
@virginmedia are services down in HG1?
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Tim Gambrill
(@TimGambrill) reported
from
Harrogate, England
@virginmedia I’d really like to thank you for rewarding my loyalty by charging me almost TWICE as much as@their new customers for the same broadband service
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Tony Preston
(@tapreston) reported
from
Harrogate, England
@virginmedia Hi - can you help as I'm confused? I'm paying £53.50 for M350 broadband with prices rising in March. Looked on your website today and it says M350 is £38.99.
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B.W.Shaw Playboy 💙💛
(@dalesman1000) reported
from
Harrogate, England
@virginmedia @thewhitmore Time for this sh1t. But no time to sort out customer issues.
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Rachel Hatfield
(@rosiehat) reported
from
Ilkley, England
@virginmedia Wow it’s been terrible all day and you had an outage last Monday @vmbusiness
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pupandthecrow
(@pupandthecrow) reported
from
Harrogate, England
Anyone else think Virgin Media promise a good minimum speed but it’s so intermittent and between good and quicker to just use your phone signal! 👎👎👎 Sick of rebooting!! #virginmedia #internetprovider #fastbroadband #cantdeliveronpromise
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amanda Dockery
(@amandaJdockery) reported
@virginmedia When was this also like I said previously I went on webchat for over two hours with no help plus the person just ended it!!! I have no trust with Virgin Media their Customer Services and Complaints need far more training!
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Michael Chessell
(@HavenDK) reported
@Sneak_666 @virginmedia I’ll jump on this. Left virgin due to the prices going up and not needing the whole service now. The retention team called me and offered me exactly what I needed (broadband only m200) for £22. Vodafone had sold me 50-60mbps for £19 so thought it was a great deal.
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Lynda Rolington
(@lynda_lyndatw) reported
@virginmedia I have given up trying to find an email help address to use so using T. instead. My Virgin email account online will not let me in. Comes up Error 403 Forbidden. Help !!
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Anthony Martin
(@Ant_Not_a_Num) reported
@Del_101 Try a different device on that same port/cable. If issue stays, it’s not your virgin media box.
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Autism, Twins & Us
(@AutismTwinsUs) reported
@virginmedia shambles really service status says all ok but the whole estover estate has no broadband PL6 8 , not just me , hope it’s restored before kids get up at 6am , why when it’s a wide issue is the service status saying it’s my equipment
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Shane Dempsey
(@sdempsey) reported
Seem to be having a Virgin Media broadband problem tonight. Some addresses not reachable, or perhaps DNS not resolving
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Eileen Harper
(@fagcat) reported
@virginmedia Once again, Wrestlemania is upon us and your internet is not working. Can you explain what the frig is up now?
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Claire Brown
(@claireb_24) reported
@virginmedia I have already made a formal complaint & even that's more complicated than it needs. I have emailed and got told to call, have called and been told to email. I made my 1st complaint on the 13th March which was about a week after my first issue...2nd April, still have no internet!
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Chris Lakin
(@chrislakin1968) reported
@virginmedia On asking Nadia from your disconnection team to terminate my contract as your price was too high. I was told I hadn't done my research properly in to your competitions offerings, In general Nadia was very rude.
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char
(@charkellyalex) reported
Is virgin media down again?