Virgin Media Outage Report in Kirkby Malzeard, North Yorkshire, England

Problems in the last 24 hours in Kirkby Malzeard, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkby Malzeard, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Kirkby Malzeard, England

The most recent Virgin Media outage reports came from the following cities: Ripon, and Harrogate.

City	Problem Type	Report Time
Ripon	Internet	1 month ago
Harrogate	Wi-fi	1 month ago
Harrogate	Internet	2 months ago
Harrogate	Internet	2 months ago
Harrogate	Phone	2 months ago
Harrogate	Internet	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Kirkby Malzeard, England

Latest outage, problems and issue reports in Kirkby Malzeard and nearby locations:

• 
  Julian Monaghan DLG (@J_Monaghan_DLG) reported 44 seconds ago from Harrogate, England

  Hi @virginmedia can you tell me why you have kept me waiting on the phone for nearly 2 hours to get Customer services to deal with my complaint re lack of a proper service over the last 4 months? Still hanging on!!

• 
  Rawcomme (@rawcomme) reported 2 minutes ago from Harrogate, England

  @virginmedia Still not working I hope your going to give some compensation as @skytv is looking more and more attractive

• 
  Elle Beesley DipM CMktr ACIM (@ellebeesley) reported 3 minutes ago from Harrogate, England

  @virginmedia Our internet connection is intermittent (currently off) and has been rubbish for two weeks despite resetting the router on a daily basis. All the automated sequences tell me the problem is solved. It isn’t.

• 
  Tim Gambrill (@TimGambrill) reported 7 minutes ago from Harrogate, England

  @virginmedia my wifi has been down since Friday and i cant get through

• 
  Chris (like the trains) (@chornbarino) reported 9 minutes ago from Harrogate, England

  @virginmedia having some problems? All devices in the house unable to access Internet, can’t resolve web sites, no streaming etc

• 
  Tony Preston (@tapreston) reported 9 minutes ago from Harrogate, England

  @virginmedia I've spoken to someone and they are getting an engineer to call me as the issue can't be resolved over the phone

• 
  Nicholaus Lamming (@sneakybutcha) reported 9 minutes ago from Harrogate, England

  @MrNickKnowles @virginmedia The main problem is that everything is scripted these days (as well as outsourced) so any comment or problem that is ‘off script’ completely knackers the workflow. Whatever happened to the ‘human’ touch eh?

• 
  Tony Preston (@tapreston) reported 13 minutes ago from Harrogate, England

  @virginmedia Hi - can you help as I'm confused? I'm paying £53.50 for M350 broadband with prices rising in March. Looked on your website today and it says M350 is £38.99.

• 
  Tony Preston (@tapreston) reported 16 minutes ago from Harrogate, England

  @virginmedia Hi - Are there any Mobile network issues in North Yorkshire (Harrogate) - no 3 or 4 G and can't make /receive calls?

• 
  Chris (like the trains) (@chornbarino) reported 17 minutes ago from Harrogate, England

  @virginmedia It wasn’t the TV GO app it was everything, broadband etc. Seemed you had a National outage?

• 
  Emma Baron (@emmabaroncheese) reported 19 minutes ago from Harrogate, England

  @virginmedia broadband down in HG1, how long is it down for?

• 
  Stu Annakin (@SAnnakin16) reported 21 minutes ago from Killinghall, England

  @virginmedia customer service absolutely diabolical.

• 
  B.W.Shaw Playboy 💙💛 (@dalesman1000) reported 42 minutes ago from Harrogate, England

  @virginmedia Hi. I am due to have broadband disconnected today following me giving 30 days notice to cancel on the 26th of June. I've had no confirmation of this other than texts trying to get me to stay. Can someone come back to me and confirm please?

• 
  Elle Beesley DipM CMktr ACIM (@ellebeesley) reported 45 minutes ago from Harrogate, England

  @virginmedia He couldn’t find any problems in the house but is checking the network to see if there have been any issues in the area.

• 
  Dave Martin (@DaveyBest) reported 46 minutes ago from Harrogate, England

  @virginmedia any issues in the HG2 are for broadband? I know there have been but was meant to have been resolved by today. Thanks

• 
  Carla Wilson (@Carla4986) reported 47 minutes ago from Ripon, England

  @virginmedia no broadband since last Thursday, can’t get through to your customer service. Engineer came last week as we’ve struggled with your service for months, he put a new hub in and guess what.... it worked for a day! Now waiting for another engineer to come. Not happy 😡

• 
  Lord North (@LordNorth) reported 50 minutes ago from Harrogate, England

  @virginmedia Hi, just signed up for your tv service and it doesn’t work. Your colleague on the phone helpfully arranged a technician but didn’t mention the £25 charge you’ve sneaked onto the text message. Do all new customers suffer this?

• 
  James Wall (@JamesWall67) reported 55 minutes ago from Harrogate, England

  @virginmedia Morning! Any chance of providing the service that we all pay for today?

• 
  Chris (like the trains) (@chornbarino) reported 55 minutes ago from Harrogate, England

  @virginmedia They came back at 10pm ish. Was there a National outage?

• 
  Elle Beesley DipM CMktr ACIM (@ellebeesley) reported 58 minutes ago from Harrogate, England

  While I appreciate the use of chat bots and automated sequences, it’s not solving my problem @virginmedia. How do I get to speak to an actual person???

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dad of 4 💙 (@Commander_Adams) reported 3 minutes ago

  @virginmedia Is that address to; "Cancel a Contract Only" or also to "Change/Downgrade Packages"? Can we not email you? Its 2021, surely your customers are allowed to email customer services to request to "Cancel" or "Change Packages"? @Ofcom @BBCWatchdog

• 
  Melissa Bukauskas (@xmelissyb) reported 4 minutes ago

  @virginmedia I'm on virgin mobile, my phone broke on the 1st Jan so I've ordered a new phone with a different network provider, I got my PAC code to keep the same number, but you've charged me on the 11th Jan and I got an email about upcoming payment for February? 1/2

• 
  Justine (@Just_Woodbridge) reported 5 minutes ago

  @virginmedia I have re sent my text to you twice now today. Please can someone respond to my complaint.

• 
  Ian Williamson (@StMirrenDaft) reported 8 minutes ago

  @virginmedia Ok. But you must know of planned maintenance. Surely being down for 8 hrs, up for 30 mins, down for 8 hrs up for 30 mins etc is due to you doing some maintenance and trying to fix the issue? Or is the network really just that flakey?

• 
  alan mayer (@alanmayeruk) reported 10 minutes ago

  @virginmedia Just completed the reset, nothing makes any difference, it’s not our individual settings that are the problem, it’s the virgin rubbish signal! Why can’t any of you see this?

• 
  Kevin McGuinness (@McGuinnessKevin) reported 11 minutes ago

  @virginmedia Cancellation request was put in but with 30 day notice fact is the contract is now void due to face I was never told about 18 month contract and the fact the very unhelpful agent I spoke to this morning removed any discounts so you will be expecting full price. During this period

• 
  Kirsty-Isabella (@kirstymorris444) reported 11 minutes ago

  @virginmedia over an hour on hold so far to cancel services. Bet if I was upgrading it wouldn’t have taken half of this. Still waiting

• 
  Justine (@Just_Woodbridge) reported 15 minutes ago from Wellingborough, England

  @virginmedia I have sent text messages to the number you provided on here, and I last spoke to several customer representatives on 26th January, then asked to speak to a manager, was put on hold for 50 minutes, then you cut me off/the line went dead. So, nothing has been resolved.

• 
  Charlotte (@Charlotte96xx) reported 15 minutes ago

  @virginmedia **** services. Even shitter customer service. Somebody best call me.

• 
  Alexxx (@exiledAlexxx) reported 19 minutes ago

  On hold to @virginmedia for an hour, to see if there’s anything we can do at the end of the contract, told that’s the market value of our broadband and tv, and then she hung up. So I now have to spend another hour on the phone to cancel? Is there not an online form to fill in?