Virgin Media Outage Report in Kirkby Malzeard, North Yorkshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkby Malzeard, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkby Malzeard and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kirkby Malzeard, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Harrogate.
| City | Problem Type | Report Time |
|---|---|---|
 Harrogate |
Internet | |
| Harrogate |
Total Blackout | |
| Harrogate |
Internet | |
| Harrogate |
Total Blackout | |
| Harrogate |
TV | |
| Harrogate |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kirkby Malzeard, England
Latest outage, problems and issue reports in Kirkby Malzeard and nearby locations:
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Tony Preston
(@tapreston) reported
from
Harrogate, England
@virginmedia Hi - can you help as I'm confused? I'm paying £53.50 for M350 broadband with prices rising in March. Looked on your website today and it says M350 is £38.99.
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Tim Gambrill
(@TimGambrill) reported
from
Harrogate, England
@virginmedia my wifi has been down since Friday and i cant get through
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Tony Preston
(@tapreston) reported
from
Harrogate, England
@virginmedia I've spoken to someone and they are getting an engineer to call me as the issue can't be resolved over the phone
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Chris Martin FRGS
(@safaribrit) reported
from
Kirkby Malzeard, England
@virginmedia 1 hour and 42 minutes queueing for a help desk operator to take a call from an 87 year old “shielding” old lady who can’t set up her self install box. Absolutely shoddy customer service. You should be ashamed.
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Rawcomme
(@rawcomme) reported
from
Harrogate, England
@virginmedia Still not working I hope your going to give some compensation as @skytv is looking more and more attractive
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Julian Monaghan DLG
(@J_Monaghan_DLG) reported
from
Harrogate, England
Just seen the @virginmedia “stay connected” ad on TV If only. I have been trying to get them to supply me a stable broadband for the last month You hang on an hour+ to get to speak to customer services they tell you nothing wrong Get real and provide the service I am paying for
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Emma Baron
(@emmabaroncheese) reported
from
Harrogate, England
@virginmedia broadband down in HG1, how long is it down for?
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Elle Beesley DipM CMktr ACIM
(@ellebeesley) reported
from
Harrogate, England
@virginmedia Our internet connection is intermittent (currently off) and has been rubbish for two weeks despite resetting the router on a daily basis. All the automated sequences tell me the problem is solved. It isn’t.
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David McCormick
(@DavidTMcCormick) reported
from
Harrogate, England
Thanks @virginmedia on hold for 1 hour and 4 minutes, finally someone answers abs immediately hangs up. You did this to me in March. Been a customer for over 15 years, not for much longer. Appalling customer service
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Elle Beesley DipM CMktr ACIM
(@ellebeesley) reported
from
Harrogate, England
@virginmedia He couldn’t find any problems in the house but is checking the network to see if there have been any issues in the area.
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Julian Monaghan DLG
(@J_Monaghan_DLG) reported
from
Harrogate, England
Hi @virginmedia can you tell me why you have kept me waiting on the phone for nearly 2 hours to get Customer services to deal with my complaint re lack of a proper service over the last 4 months? Still hanging on!!
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Elle Beesley DipM CMktr ACIM
(@ellebeesley) reported
from
Harrogate, England
While I appreciate the use of chat bots and automated sequences, it’s not solving my problem @virginmedia. How do I get to speak to an actual person???
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Dave Martin
(@DaveyBest) reported
from
Harrogate, England
@virginmedia any issues in the HG2 are for broadband? I know there have been but was meant to have been resolved by today. Thanks
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Chris (like the trains)
(@chornbarino) reported
from
Harrogate, England
@virginmedia having some problems? All devices in the house unable to access Internet, can’t resolve web sites, no streaming etc
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Chris (like the trains)
(@chornbarino) reported
from
Harrogate, England
@virginmedia They came back at 10pm ish. Was there a National outage?
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Nicholaus Lamming
(@sneakybutcha) reported
from
Harrogate, England
@MrNickKnowles @virginmedia The main problem is that everything is scripted these days (as well as outsourced) so any comment or problem that is ‘off script’ completely knackers the workflow. Whatever happened to the ‘human’ touch eh?
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Tony Preston
(@tapreston) reported
from
Harrogate, England
@virginmedia Hi - Are there any Mobile network issues in North Yorkshire (Harrogate) - no 3 or 4 G and can't make /receive calls?
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Emma Baron
(@emmabaroncheese) reported
from
Harrogate, England
@virginmedia are services down in HG1?
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Carla Wilson
(@Carla4986) reported
from
Ripon, England
@virginmedia no broadband since last Thursday, can’t get through to your customer service. Engineer came last week as we’ve struggled with your service for months, he put a new hub in and guess what.... it worked for a day! Now waiting for another engineer to come. Not happy 😡
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Chris (like the trains)
(@chornbarino) reported
from
Harrogate, England
@virginmedia It wasn’t the TV GO app it was everything, broadband etc. Seemed you had a National outage?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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alec macarthur
(@AlecMaca) reported
@virginmedia No. I saw the huge online commentary regarding the quality of virgin hubs and customer service and realised I’d be wasting my time. The product up the cable is excellent, your hubs are unacceptable.
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KJ Reilloc
(@KReilloc) reported
@virginmedia @Jak_Collier So why did your other agent tell him it was available via the red button? Virgin Media customer service is absolute ****.
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Alec O'Dare
(@aodare) reported
@virginmedia how do I make a formal complaint about a staff member? The attitude given when cancelling my service after 10yrs was unreal. And offering a £40pcm discount in a sec just shows how much I’ve been overcharged. Disgusting service.
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Vick
(@VickiiLansdowne) reported
@virginmedia Hi, I've just had a missed call from 01618020131. When I ring back it says I have been contacted by Virgin Media, thanks & goodbye. How can I get in contact? Its about someone coming to fix my hub & get my Internet set up which should have been working 2 days ago
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clean shirt
(@cleanshirtuk) reported
@Blay_Vision If it’s not virgin media, they’re all using BTs equipment anyway. Go for the cheapest on the speed you want if you don’t care about customer service
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Charlie Brough
(@CharlieBrough14) reported
If you wnana know how bad @virginmedia is I started downloading @NBA2K about 2pm yesterday and am still waiting for it to complete
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Dan
(@dpm_79) reported
@virginmedia I wanted to take on a new 18 month contract but as an existing customer is apparently costs me £11 a month more than a new customer. Just seems stupid, it must cost more than £200 to win a new customer but VM r happy 4 me 2 join another supplier at 20 pcm instead of pay u 34 pcm
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🄻🄴🄾 🄹🄱🅁
(@eljayar) reported
@virginmedia Today is the 3rd day in a row with a broadband outage in N15. Each evening it's marked fixed then back off next morning. Please let us know what's up, it's about to start really impacting my work.
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mrc9878
(@PsychoClaw) reported
@virginmedia Last technician said some of the connectors were old and she replaced them, spent an hour checking everything. Replaced some parts and it worked for 6 months. It's now the same and you guys can't see the issue. Was told it would be sorted in 48 hours and time is about up.
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mrc9878
(@PsychoClaw) reported
@virginmedia I've done everything I can, rebooted 10 times, all the things you are told to do I have done multiple times and I'm at my wits end with it. Last 2 years have been awful to say the least.