Virgin Media Outage Report in Kirkby Malzeard, North Yorkshire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkby Malzeard, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkby Malzeard and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 16: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Kirkby Malzeard, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Harrogate.
| City | Problem Type | Report Time |
|---|---|---|
 Harrogate |
Total Blackout | |
| Harrogate |
TV | |
| Harrogate |
TV | |
| Harrogate |
TV | |
| Harrogate |
TV | |
| Harrogate |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kirkby Malzeard, England
Latest outage, problems and issue reports in Kirkby Malzeard and nearby locations:
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Carla Wilson
(@Carla4986) reported
from
Ripon, England
@virginmedia no broadband since last Thursday, can’t get through to your customer service. Engineer came last week as we’ve struggled with your service for months, he put a new hub in and guess what.... it worked for a day! Now waiting for another engineer to come. Not happy 😡
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Mike Sunley
(@4everrail) reported
from
Harrogate, England
@virginmedia I’m getting a message on my tv to check my antennae connection. Recently had Virgin cable/Internet/Phone line installed. Are there any problems down at your end that my cause this#Harrogate
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pupandthecrow
(@pupandthecrow) reported
from
Harrogate, England
Anyone else think Virgin Media promise a good minimum speed but it’s so intermittent and between good and quicker to just use your phone signal! 👎👎👎 Sick of rebooting!! #virginmedia #internetprovider #fastbroadband #cantdeliveronpromise
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Tony Preston
(@tapreston) reported
from
Harrogate, England
@virginmedia Hi - Are there any Mobile network issues in North Yorkshire (Harrogate) - no 3 or 4 G and can't make /receive calls?
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Emma Baron
(@emmabaroncheese) reported
from
Harrogate, England
@virginmedia broadband down in HG1, how long is it down for?
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Chris Martin FRGS
(@safaribrit) reported
from
Kirkby Malzeard, England
@virginmedia 1 hour and 42 minutes queueing for a help desk operator to take a call from an 87 year old “shielding” old lady who can’t set up her self install box. Absolutely shoddy customer service. You should be ashamed.
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Tony Preston
(@tapreston) reported
from
Harrogate, England
@virginmedia I've spoken to someone and they are getting an engineer to call me as the issue can't be resolved over the phone
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Tim Gambrill
(@TimGambrill) reported
from
Harrogate, England
@virginmedia I’d really like to thank you for rewarding my loyalty by charging me almost TWICE as much as@their new customers for the same broadband service
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Elle Beesley DipM CMktr ACIM
(@ellebeesley) reported
from
Harrogate, England
While I appreciate the use of chat bots and automated sequences, it’s not solving my problem @virginmedia. How do I get to speak to an actual person???
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Chris (like the trains)
(@chornbarino) reported
from
Harrogate, England
@virginmedia They came back at 10pm ish. Was there a National outage?
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David McCormick
(@DavidTMcCormick) reported
from
Harrogate, England
Thanks @virginmedia on hold for 1 hour and 4 minutes, finally someone answers abs immediately hangs up. You did this to me in March. Been a customer for over 15 years, not for much longer. Appalling customer service
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Tim Gambrill
(@TimGambrill) reported
from
Harrogate, England
@virginmedia internet totally down Virgin media this is shocking service even with this crisis on. It’s not stopping you taking £70 from my account every month. How do I get some service
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Chris (like the trains)
(@chornbarino) reported
from
Harrogate, England
@virginmedia having some problems? All devices in the house unable to access Internet, can’t resolve web sites, no streaming etc
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Julian Monaghan DLG
(@J_Monaghan_DLG) reported
from
Harrogate, England
Hi @virginmedia can you tell me why you have kept me waiting on the phone for nearly 2 hours to get Customer services to deal with my complaint re lack of a proper service over the last 4 months? Still hanging on!!
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Elle Beesley DipM CMktr ACIM
(@ellebeesley) reported
from
Harrogate, England
@virginmedia Our internet connection is intermittent (currently off) and has been rubbish for two weeks despite resetting the router on a daily basis. All the automated sequences tell me the problem is solved. It isn’t.
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Julian Monaghan DLG
(@J_Monaghan_DLG) reported
from
Harrogate, England
Just seen the @virginmedia “stay connected” ad on TV If only. I have been trying to get them to supply me a stable broadband for the last month You hang on an hour+ to get to speak to customer services they tell you nothing wrong Get real and provide the service I am paying for
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Chris (like the trains)
(@chornbarino) reported
from
Harrogate, England
@virginmedia It wasn’t the TV GO app it was everything, broadband etc. Seemed you had a National outage?
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Tony Preston
(@tapreston) reported
from
Harrogate, England
@virginmedia Hi - can you help as I'm confused? I'm paying £53.50 for M350 broadband with prices rising in March. Looked on your website today and it says M350 is £38.99.
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Emma Baron
(@emmabaroncheese) reported
from
Harrogate, England
@virginmedia are services down in HG1?
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Steve Matthews
(@stevem2009) reported
from
Harrogate, England
@virginmedia @RobertBlaszczak The health check has been done to death the last 4 months, suggest maybe this band aid won’t fix the issues
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tahir Hayat
(@drtahirbaluch) reported
@virginmedia My landline not working from the day of joining (Almost 18 months back) but Virgin still charging landline & not helping/sorting out. one of poor customer service in telecom/internet industry. 😩
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Emma Flint #WearAMask 💙
(@flint_writes) reported
@virginmedia I’ve explained (many, many times) that the issue is because the cabling box is damaged, and that these ‘network outages’ only happen when it’s raining. Last night I made an appt for someone to come out and fix the box. This morning I called to find out where the engineer was…
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Dom T
(@DomT77) reported
@TalkTalk @virginmedia The "can you please hang up and we'll call back" line which has been requested 4 times and failed to happen 4 times is a very strange tactic, considering your customer in question is a pensioner in her mid 80s is poor taste, don't you think?
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Tom Sturge
(@MrMohtas) reported
@virginmedia Too slow, gone with @Plusnet instead
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Andy C (Legacy Fan)
(@FooWhiter) reported
@virginmedia I've signed up & getting an installation on 23rd Nov. Virgin keep sending me a text to reply to but because its not in my contract texts & a premium number I can't reply to it. Can you help please?
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David B
(@daveone) reported
@virginmedia I didn't have the app, that works fine, it's your website reCAPTCHA account that's not working
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Emma Flint #WearAMask 💙
(@flint_writes) reported
@virginmedia …only to learn that the appt had been cancelled because it had been reported as a network outage. I’ve made a sixth appt for Monday. However, if it rains between now and then, & someone else’s WiFi is affected by the damaged box, this will be reported as a network outage again
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JPGComms
(@JPGComms) reported
@virginmedia Well this is certainly very interesting, I just checked on that site and it says it has no issues for my account, despite me logging the complaint using the form on your website. It was in regards to charges to replace my faulty booster and the fact the CSR cut me off.
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David Tipping
(@d_tipping) reported
@virginmedia Knew you would not be able to solve the problem
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Emma Flint #WearAMask 💙
(@flint_writes) reported
@virginmedia This isn’t even including: 1. The agent on the phone who shouted at me and interrupted when I tried to speak 2. The complaint that was closed without my knowledge or consent 3. The agent who added incorrect information to my account, and the second agent who told me…