Virgin Media Outage Report in Knaresborough, North Yorkshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Knaresborough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Knaresborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Knaresborough, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Harrogate and Wetherby.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Wi-fi | |
| Leeds |
Internet | |
| Leeds |
Internet | |
| Leeds |
||
| Leeds |
Internet | |
| Leeds |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Knaresborough, England
Latest outage, problems and issue reports in Knaresborough and nearby locations:
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LUFC is Life ⚽️
(@Carlianleeds) reported
from
Leeds, England
@virginmedia Thread: you NEVER give me my own account details. I’ve repeatedly told you that the account was set up on my now exes email address. Without her, you won’t talk to me, but you have no problem taking £55 a month just for WiFi…… just WiFi! I’ve repeatedly asked you to update//
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mr lindsay mcdowell
(@lmcdowell106) reported
from
Leeds, England
@O2 @virginmedia Lost will be going virgin media . Internet what doesn't work or customer service . I full sorry for lost I be looking at moving now you want with them
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Harvey Sond
(@harveysond) reported
from
Leeds, England
Never known such bad customer onboarding as virgin - I would avoid if you have a new build @virginmedia
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Ben Turner 💥
(@AdventuresofBT) reported
from
Leeds, England
@virginmedia It was compensation following a complaint to CISAS, which was applied as a credit to my account. My account was then closed in late February or early March but I have not yet received a final bill. The last monthly bill I received showed a credit balance of approximately £700.
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Beef
(@thebeefybaby) reported
from
Leeds, England
@virginmedia your internet is beyond garbage. I'm meant to have 200mb line and it's running at 10mb. How do I get services from you that aren't dog ****?
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Nicki Wardle
(@nickiwardle69) reported
from
Guiseley, England
@virginmedia FYA The link you to sent above re code of practice does not work. I think I found it on your website but the complaint form asks me for my login details? I'm not a @virginmedia customer...How do I make a complaint?
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Richie Hall
(@RichieH37745130) reported
from
Leeds, England
@snippetsofem @virginmedia @O2 Depending on your mobile, why not activate WiFi calling on your device where you can make calls through your virgin media router. Such google for you device and add WiFi calling and go from there to get signal.
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mr lindsay mcdowell
(@lmcdowell106) reported
from
Leeds, England
@virginmedia @O2 You going to push lost away from O2 . Over mobile network will be lost better then net I was with for 5 year net was so bad I am happy I moved from you to city fibre
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Michael Lockley #TheLostPaintingOfLagstoneHall
(@LagstoneHall) reported
from
Leeds, England
@ReetNortherner4 @DawnSunrise1 @virginmedia They are poor, I was constantly doing "tests" on the line for a month before they agreed to try and fix it. Then later on, they handed our account to Talktalk without proper consultation who were even worse .
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SvP💙💛
(@SophieVPeel) reported
from
Leeds, England
4 days of trying to get through to @virginmedia finally get through to Sandra to be told they have system issues and can I call back in 2 hours- shocking and poor customer service #dontusevirgin quick enough to take my money!
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Louis Sharpe
(@LouisJSharpe) reported
from
Leeds, England
@virginmedia just joined this week, broadband isn’t fit for purpose. Two of your staff have hung up on me because I want to cancel. Please arrange for someone to contact me to cancel as your staff obviously don’t like the word cancel.
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Marcus UK
(@MarcusUK5) reported
from
Leeds, England
When @virginmedia #complaints dept are supposed to ring you within 2 hours - 5 hours later & waiting. Why did I just move to this company? #fail #virginmedia
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Claire Gomersall
(@ClaraGomer) reported
from
Leeds, England
@virginmedia A fault, however, the router was “updated”.... Worked okay for a couple of weeks, then went back to being out of sync / tinny sound I thought it may have been down to my Gramps TV - but I bought a new TV and used the FireStick on there - but still issues!!
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FanExperienceCompany
(@FanExperienceCo) reported
from
Leeds, England
@JRD3D4 @virginmedia Same here. Almost daily issues (& we’ve router extensions everywhere). Followed @virginmedia advice but they make it so difficult to talk to anyone that we’re about to move elsewhere too. Can’t have a call of any decent length without the wifi dropping.
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Fat Joe
(@Ash_worth) reported
from
Leeds, England
@virginmedia It’s a wireless connection. It’s the router that crashes- apparently an issue in the local area. It’s happened since the first week in December and now we’re on to the 4th date for it to be fixed. Nightmare with homeschooling and work.
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Claire Gomersall
(@ClaraGomer) reported
from
Leeds, England
@virginmedia is down. Again!!! Shocking service for a rip-off cost!!
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Claire Gomersall
(@ClaraGomer) reported
from
Leeds, England
@virginmedia Yes, tried it. For the past year. Unless you’re paying top dollar for fibre optic, the service is just shocking! The wifi strength is naff - trouble connecting in a room next the it. And streaming on the FireStick - can’t watch Live TV and all the videos out of sync with audio!
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Richie Hall
(@RichieH37745130) reported
from
Leeds, England
@virginmedia @O2 Signal normal drops out due to signals from other routers would and can cloud your signal. The intelligent WiFi of the HUB 3.0 will switch between 2.4ghz and 5ghz wnd there is where you will experience the drop connection. My recommendation is a pin hole reset. 👍
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Tony Preston
(@tapreston) reported
from
Harrogate, England
@virginmedia Hi - Are there any Mobile network issues in North Yorkshire (Harrogate) - no 3 or 4 G and can't make /receive calls?
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Hassan Farooq
(@hass770) reported
from
Leeds, England
@kaybaka @virginmedia The same happened to me for months. I had just entered a new contract so couldn’t leave! Awful customer service although now my WiFi issues have been resolved the service works well! I dread having another issue though and trying to speak to a human to resolve it!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kevinsykes
(@kevinsykes517) reported
@virginmedia What rubbish service once you have signed up, constantly being given different time frames for porting landline, the kit never arrived even though got text saying coming by Yodel.
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Bunga Bunga
(@bungaorbust) reported
@virginmedia Thanks, but very strange that I have to get answers I need from Twitter, but not from your wonderful phone support service. Why aren't Broadband tech sharing this info with you so you can put it on your website, have you had a falling out? It'd save users a lot of time & angst.
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shaun
(@shaunjames85) reported
@virginmedia I’m not wasting more money phoning u again when I didn’t get help the first time
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Sean Ryan Fox
(@SeanRyanFox) reported
@virginmedia Why is there no other information about a 🔴 meaning overheating? On the troubleshooting pages is just says “connection issues - the router is connected but check the cables”
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Russell Beggs⚽
(@beggs_russell) reported
@virginmedia again I have issues with my wifi. Previous calls resulting in a call handler blaming the fault on the TV. Tv technician arrived and tv not at fault, £45. Now can’t get a human to answer when calling. Can you help me out here?
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Will Benyon
(@theautomonkey) reported
@virginmedia How do I report a fault on my fibre? Others in the street also experiencing no connection. All phone support leads to your automated tests which say everything’s fine and hang up the call. RH15 area.
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Sue Gale
(@smug53) reported
@virginmedia xchanged 360 box yesterday 2nd box doesn’t work at all main box won’t play recordings now have to wait till Tuesday for engineer - poor service
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Roger Watling
(@2sticks66) reported
@virginmedia Customer service told me yesterday and most of the week there is a fault and there is no likelyhood of it being resolved for quite sometime. The link you sent me ref code oo complaint procedure does not work Please can you give me a contact who I can talk to.
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David Powell
(@Davep130278) reported
@virginmedia Hi, have run the test a few times and find it frustrating. No service warnings and when I run the test it doesn't tell me an issue, it offers me 'yes' it is fixed or offers me a rerun of said test. Neither option provides a resolution.
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Meghan Markle Stan Account
(@clodavies0) reported
@virginmedia we moved our wifi to our new house (it was working perfectly in old), and now our wifi doesn’t even reach the other side of the room. How can you fix this please?