Virgin Media Outage Report in Otley, City and Borough of Leeds, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Otley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Otley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Otley, City and Borough of Leeds, England
The most recent Virgin Media outage reports came from the following cities: Bradford, Leeds and Harrogate.
| City | Problem Type | Report Time |
|---|---|---|
 Bradford |
Wi-fi | |
| Leeds |
Internet | |
| Bradford |
||
| Bradford |
Total Blackout | |
| Bradford |
Total Blackout | |
| Bradford |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Otley, England
Latest outage, problems and issue reports in Otley and nearby locations:
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia You can see at the top of the screenshot I’m logged in to my account. And yes, I understand the system and infrastructure very well, and have exhausted all trouble-shooting suggestions. There is a wider issue here outside my home which needs attention from your engineers.
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super pablo
(@pablo_hescobar) reported
from
Leeds, England
@virginmedia been on hold for 85 mins to then have the call ended before even speaking to anyone. That’s made me want to cancel my package even more now
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Matt Ferretti
(@MatthewFerretti) reported
from
Leeds, England
@virginmedia Spoken to a chatbot, messenger bot, automated phone system, a human and still can’t get @virginmedia to cancel my contact. Over 3 hours of being placed on hold and sent round in circles
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Fat Joe
(@Ash_worth) reported
from
Leeds, England
@virginmedia The WiFi has started crashing again in Roundhay today!! It took three weeks to get it ‘sorted’ and less than a week for it to go wrong again! Terrible for online lessons and working from home!!
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Nick Vidamour
(@nickvidamour) reported
from
Bradford, England
@SarahJChadwick @SophiePorley @virginmedia Even virgin engineers say don’t use their router, it’s awful. Shouldn’t be like that at all..
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Cath Warwick
(@Brizzlecath72) reported
from
Bradford, England
So @virginmedia will not send an engineer to us until Thursday. We have no internet & need to teach but that doesn’t matter. Great customer service. Really helping the pandemic effort. @educationgovuk maybe you could take this service into account when considering teacher input
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Tony Preston
(@tapreston) reported
from
Harrogate, England
@virginmedia Hi - can you help as I'm confused? I'm paying £53.50 for M350 broadband with prices rising in March. Looked on your website today and it says M350 is £38.99.
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Tom Whewell
(@TonzerWee) reported
from
Guiseley, England
@virginmedia Every year you seem to stick on an extra 3 or 4 quid for no extra quality in service. I really don’t know why I stay with your mobile service. It’s appalling. I rally should leave.
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia On your website faults/service-status, it states there are No known issues, but no option to report anything. I can even run a test, because we have the Superhub 4!
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antony piper-jones
(@antonroid) reported
from
Leeds, England
@virginmedia What is annoying is that we as consumers are not seeing the alleged investment in infrastructure in our services. Last year obviously home internet use went up while business premises went down. We are held to ransom now as we have no choice but to use our home broadband for work
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Natalie Ball
(@NatalieBall21) reported
from
Leeds, England
@virginmedia I have tried to call everyday for two weeks, it stays all agents are busy and the line disconnects. I have moved and no longer require your services. How do I cancel the contract?
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Cath Warwick
(@Brizzlecath72) reported
from
Bradford, England
@virginmedia In the space of a second? That doesn’t seem very efficient or customer friendly. This is really stressful and we both have exam classes to teach & own kids home education. It’s not just so I can watch Netflix. I thought some consideration of key working might be in place.
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surji cair
(@surjicair) reported
from
Bradford, England
@virginmedia @Gertrude31 Hi not happy with the service I am getting from you . I am a loyal customer and will be leaving if not offered suitable deal . Rang this morning and got a very bad response
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FJG
(@FranNamStyle) reported
from
Leeds, England
@virginmedia It took several hours for this problem to resolve. Very frustrating to be directed to authorise wifi, but the screens themselves dont actually do that. Not helpful at all.
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Matt Ferretti
(@MatthewFerretti) reported
from
Leeds, England
@virginmedia I HAVE SPENT A TOTAL OF 3 HOURS ON THE PHONE TRYING TO CANCEL MY CONTRACT!
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia Intermittent broadband in LS17 7BR over the last 2-3 days, which still isn’t improving, and your website doesn’t provide any way to report loss of service. Please advise.
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Adele Hall❤
(@spikeshunny) reported
from
Wibsey, England
@virginmedia been cut off after 50 mins waiting to cancel my contract and you wonder why I want to leave.
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Rob Prior
(@robfprior) reported
from
Bradford, England
Hi @virginmedia Have had some outstanding service from one your reps over the past few days. Want to make sure it gets acknowledged. How do I go about it?
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George Danielczuk
(@gdczuk57) reported
from
Bradford, England
@virginmedia so why have you offered free access to 4K when it’s as jittery as hell? Is there a problem in BD2?
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Cath Warwick
(@Brizzlecath72) reported
from
Bradford, England
@virginmedia .And the fact that we both need to teach online makes no difference? Can’t put lessons on for students for tomorrow. Having to cancel live lessons with exam groups. Why did VM originally offer us two earlier dates and then say they weren’t available? It’s just not good enough.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shirley Taylor
(@Shirley64766229) reported
@virginmedia It is showing reported issues but would this lead to the error message being permanently across the TV screen?
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Mike Warburton
(@Silverwood54) reported
@virginmedia I am not sure what your reps did remotely but it did not work but they tried 4 times! The problem is with the dual band as I told you earlier.
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TwoPunchEagle42
(@TwoPunchEagle42) reported
@ClipsbyH @virginmedia If your having is problem I recommend changing your dns server to primary 8.8.8.8 and secondary 8.8.4.4 it should help till the fix this problem
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MrsGrace🗿🤦🏻♀️七七 🌹
(@redheadlass1402) reported
@Nemeses667 @virginmedia Ours is dropping constantly. One week it dropped 73 times. Virgin were monitoring it for us. We’ve now got a major complaint lodged with them.
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XUKBlackHammerx
(@xUKBlackHammerx) reported
@virginmedia £80+ pm 350mb broadband, struggling to connect more than 2 devices at once, Internet speed stupidly bad,customer service kept saying same thing, and apparently I've used all of my allowance even tho it's unlimited, thinking of leaving now tbh it's soooo bad
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David Morley
(@TheeMut) reported
@virginmedia Most channels but BBC1 is the worst one. I have checked all the cables, factory reset my box and switched it on and off!
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James
(@yarders83) reported
@virginmedia do you have anyone working in your customer services team? I have trying to contact you for wifi pods and never get anywhere. Can you help?
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Deb
(@DebraK99) reported
@Angela_Griffin @virginmedia I never had any problems with sky, wish I'd never changed to virgin with thier "good deals" which they've charged me 20 pounds more per month than what I agreed to and I've been waiting for a call back for 2 weeks now from my latest complaint and still nothings been done 😤
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Steve Charkewycz
(@SCharkewycz) reported
Just spent 30 mins trying to find a simple and quick way of contacting virginmedia to ask a simple question, impossible, they obviously dont want to help their customers, Useless #virginmedia #virgininternet
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Raji James (He/Him)
(@Raji_James) reported
@Angela_Griffin @virginmedia We've had great service from @cuckoointernet, they have a 1 month rolling contract with no tie in, so if they mess up, you can just leave.