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Virgin Media

Virgin Media Outage Report in Shelf, Calderdale, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Shelf, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shelf, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Shelf, England

The most recent Virgin Media outage reports came from the following cities: Leeds, Bradford, Halifax, Batley, Huddersfield, Dewsbury, Keighley, Cleckheaton, Shipley, Liversedge, and Pudsey.

CityProblem TypeReport Time
Leeds E-mail 13 hours ago
Leeds Internet 14 hours ago
Leeds Wi-fi 15 hours ago
Bradford Internet 1 day ago
Halifax TV 1 day ago
Halifax Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shelf, England

Latest outage, problems and issue reports in Shelf and nearby locations:

  • Carla_SHELDERS
    Carla Sheldon (@Carla_SHELDERS) reported from Huddersfield, England

    @virginmedia what a shock!!! Issues again the service you provide and I pay nearly £100 a month for!! #compliant #rubbish #virginmedia

  • GaryTaylor67
    Woooh! Gary Taylor (@GaryTaylor67) reported from Leeds, England

    @virginmedia No financial information, no passwords. Partly because I can never remember my password...

  • botrash
    Peter Bennett (@botrash) reported from Leeds, England

    @virginmedia At the moment I'm back up to decent speeds, but when it does dip right down (usually mornings & evenings) it's just as slow on wired. Hub is a Super Hub 2.

  • drariba
    AribaIV (@drariba) reported from Leeds, England

    @virginmedia Non..it's either running too slow or the service becomes completely interrupted for some hours only to reconnect spontanously later. It's slowing a lot of things down.

  • Carla_SHELDERS
    Carla Sheldon (@Carla_SHELDERS) reported from Huddersfield, England

    I want to watch #Gogglebox but I can’t because @virginmedia is shit!! Like actually really rubbish. It’s not a one off it’s a regular occurrence, either the broadband is down or the TV.

  • DanaiSapfo
    Danai-Sapfo Petraki (@DanaiSapfo) reported from Leeds, England

    Bloody Virgin Media can't make calls or text! Been like it hours now...Totally crap network!

  • maggiehtfcmay
    M (@maggiehtfcmay) reported from Sowerby Bridge, England

    @andym1900 @virginmedia My phone goes onto emergency calls only when I leave the UK. Even happened when I went to the Islw of Man🙄 Never had an issue before signing up with them. Poor do.

  • SaltBrewAdam
    Adam Findlay (@SaltBrewAdam) reported from Bradford, England

    @virginmedia I’ve requested it three times! It was sent apparently but I’ve never received it. Then I rang again..... and again. It’s beyond a joke. I text replied to the text message which had my address incorrect AGAIN and still I’ve received nothing!

  • bradfordbrownie
    BradfordBrownie (@bradfordbrownie) reported from Bradford, England

    @loftus2011 @virginmedia @SkyUK totally agree ive just had to get in touch to change one of my boxes again second time in three months problem is ive lost all my recordings last time and its going to be the same again

  • botrash
    Peter Bennett (@botrash) reported from Leeds, England

    @virginmedia Service status shows no issues. Wired / wireless through hub / wireless through separate router, all the same issue.

  • drariba
    AribaIV (@drariba) reported from Leeds, England

    @virginmedia It's the broadband wireless service that is affected

  • SS_Sutty
    Mohammad Ishaq Khan (@SS_Sutty) reported from Trident, England

    @virginmedia I have been having intermittent disruptions of my broadband since Friday. Come on now get it sorted. I'm missing out on the finale of line of duty. 5 weeks of wait for you guys to **** it up. 🖕🖕

  • botrash
    Peter Bennett (@botrash) reported from Leeds, England

    @Wyldbore82 @virginmedia It's worst when Willow is watching cartoons - she's too young to understand why it just stops and thinks she's done something wrong!

  • driffield107
    wendy driffield (@driffield107) reported from Leeds, England

    @virginmedia this is getting stupid now, can't phone family or anything all day, this what we pay a fortune for crap service or in this case no service, can't even phone to find out what problem is, no info at all 😤😤😤

  • megsNewsome
    meg (@megsNewsome) reported from Gildersome, England

    @virginmedia The worst customer service I have ever come across. Apparently promises to call customers back for the 10th time means nothing.

  • CLane_89
    Chris (@CLane_89) reported from Thornton, England

    @CBeebiesHQ is down...@CBeebiesHQ is down...this isn't a drill. Get it sorted @virginmedia

  • GM_Rod66
    GM Rod #TeamNGU (@GM_Rod66) reported from Leeds, England

    Ok @virginmedia, I’ve been patient and I understand some things take time to fix, but it’s been a WEEK now. And today it’s not just slow, it’s stopped working. This is ridiculous!

  • drariba
    AribaIV (@drariba) reported from Leeds, England

    @virginmedia The network is poor. Initially slow speed but has stopped now. Kibdkt fix this. Thanks!

  • petermauriceuk
    peter-maurice (@petermauriceuk) reported from Leeds, England

    @virginmedia I just get connection error.... this service not available right now

  • botrash
    Peter Bennett (@botrash) reported from Leeds, England

    @virginmedia Down again and now affecting me working at home. Nothing in that link is useful, they're just general checks which are fine when it's working and not when it drops, like now...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • impervius
    Andrew S (@impervius) reported

    @virginmedia outage in SW9, your web portal won't let me report it

  • simon_sowen
    Simon (@simon_sowen) reported

    @virginmedia please can you tell me how we can actually talk to someone. Totally fed up with this service. Want to leave.

  • skip_0889
    Jay (@skip_0889) reported

    @virginmedia There’s a phone mast down in the area which other service providers seem to be all over, but no word from Virgin

  • Tedheathen1875
    Ted 💙 (@Tedheathen1875) reported

    @virginmedia I've called Your call handler thanked me, but said as a call handler, he didn't need to know. So another wasted call.. thanks. Guess you support The Villa!

  • IPASocialist
    Marty H. | Film Editor London (@IPASocialist) reported

    @virginmedia MartyCH85 - and I would *still* like to be connected with your cancellation team please. It's been over a week since I flagged this issue and all I've received from you is marketing nonsense.

  • CherylPearcePR
    cheryl pearce (@CherylPearcePR) reported

    @virginmedia I’ve raised a complaint with virgin media over a week ago and haven’t heard back. How do I speak to the complaints team. Customer care say they can’t see details

  • longmolloy
    peepo (@longmolloy) reported

    @virginmedia No time given but I chose the option to receive text updates... never had this long an outage before

  • JonMarkDeane
    Skip Survey (@JonMarkDeane) reported

    @impervius @virginmedia Seems to be affecting SW4 as well, but service status says its fine. This is a problem when WFH.

  • TimChantry
    Tim Chantry (@TimChantry) reported

    @virginmedia you have been overcharging me for 6 months. Your complaint handlers cannot string a sentence together. What address for VM do I use for a Court Claim. Thanks

  • aus_flick
    Felicity Lorraine (@aus_flick) reported

    @virginmedia There are no network outages and once again it has gone again!!!!!