Virgin Media Outage Report in Shelf, Calderdale, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shelf, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shelf and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shelf, Calderdale, England
The most recent Virgin Media outage reports came from the following cities: Bradford, Batley, Leeds, Halifax, Huddersfield, Liversedge, Pudsey, Cleckheaton, Dewsbury, Ossett, Heckmondwike, Sowerby Bridge, Littleborough and Yeadon.
| City | Problem Type | Report Time |
|---|---|---|
 Bradford |
Internet | |
| Batley |
Internet | |
| Batley |
Internet | |
| Leeds |
TV | |
| Batley |
Internet | |
| Batley |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Shelf, England
Latest outage, problems and issue reports in Shelf and nearby locations:
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Roland Rat
(@johnr_jo) reported
from
Leeds, England
@virginmedia @luke11campbell @VasylLomachenko Unlike your customer services. Which is dreadful
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Allybaba
(@allisonpaul_) reported
from
Huddersfield, England
@virginmedia Ive worked in customer service all of my working life (multiple roles inc manager of a Nandos -which is testing 🤪) I have the patience of a saint, I understand mistakes happen, but this is honestly a joke.
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Allybaba
(@allisonpaul_) reported
from
Huddersfield, England
@StanHall20 @virginmedia I’ve had this EXACT issue! Amongst many others. Sickkkk of them!
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Allybaba
(@allisonpaul_) reported
from
Huddersfield, England
@virginmedia - after setting bill, I asked to be directed to cancellations as I’ve really had enough. It’s never ending.Only for the agent to tell me “I can reduce your bill from £54 to £44”....MY PACKAGE IS SUPPOSED TO BE £44 ANYWAY. So I am STILL being over charged after a million calls (4)
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Jeremy Broadhead
(@JezBroadhead) reported
from
Leeds, England
@virginmedia I was suppose to have install yesterday and numerous phone calls were promised Mateus was going to call at 9-00am today. You make sky’s customer service world class. Is there anyone out there who cares about customer service
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Tim Coates
(@timctes) reported
from
Leeds, England
@virginmedia Still no @virginmedia broadband. Still no update, this is awful service. Registered for SMS updates at 9:30 and 8 1/2 hours later nothing.
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paul cottrell
(@paulcottrell41) reported
from
Mirfield, England
@virginmedia I've tried rebooting router. You have to select alexa in wifi settings and that's when it says your internet may not be connected. My mobile no problem.
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paul cottrell
(@paulcottrell41) reported
from
Mirfield, England
@virginmedia Mobile connects no problem.
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Allybaba
(@allisonpaul_) reported
from
Huddersfield, England
Absolutely appalling customer service from @virginmedia - after being an account holder for so many years! But not for much longer. Furious.
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Rich Kershaw
(@richk13) reported
from
Brighouse, England
@virginmedia We have no broadband. I've rebooted the hub but still no internet connection. I'm trying to work from home and my wife is trying to run her business. We have this problem far too often!
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Andy Pye
(@BalearicSocial) reported
from
Leeds, England
@virginmedia I was told I was been transferred to the sales/customer care department I was sat there for two hours with no response.
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Jeremy Broadhead
(@JezBroadhead) reported
from
Ossett, England
@virginmedia not even started my relationship with you. And I find your customer service is even worse than Sky’s. Disgusted is not the word
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paul cottrell
(@paulcottrell41) reported
from
Mirfield, England
@virginmedia hi I've tried for over a week now to contact on the phone. Since changing to Virginmedia my Amazon Alexa wont work keeps saying broadband not set up purple light going on and off please help I've wasted so much time trying to contact I'm not happy with service at all
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Craig
(@TagCraigy) reported
from
Leeds, England
@virginmedia honestly you guys have the worst WiFi connection I’ve ever seen. I don’t care if it’s 100gb if it doesn’t work.
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AribaIV
(@drariba) reported
from
Leeds, England
@virginmedia I am not Jack please. Broadband service seems better this morning with some intermittent service disruption
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arsenal86
(@marcd86) reported
from
Huddersfield, England
@virginmedia have been an absolute sack of shit for last few days
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Allybaba
(@allisonpaul_) reported
from
Huddersfield, England
@StanHall20 @virginmedia But the customer service is appalling.
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aaron hare
(@aaronTheHare) reported
from
Wibsey, England
Virgin media WiFi never fails to make me lose the will to live
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Allybaba
(@allisonpaul_) reported
from
Huddersfield, England
@virginmedia -agents have disconnected calls when I have called & tried to resolved issues. -being over charged since May. -even since then and agreeing on a new tariff I STILL receive incorrect bill. - a relative of mine has the same package as me but pays £20 less for it (3)
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Steve Clayson
(@steveclayson) reported
from
Leeds, England
@virginmedia hi can you tell me when you expect broadband to be back on in Calverley Leeds. Although according to your site there are no issues. #LS28 #virginmedia #broadband
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DK
(@DK1_DK1) reported
@virginmedia No. I'm working. As requested please just sent me the email address to send a complaint to. Thanks.
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daniel laurens
(@dandolf08) reported
@virginmedia Unfortunately not, I have been on the phone to them and yourselves for over 3 hours today, sorting out this mess! Lost my number and am paying both them and you for service. All because your agent forgot to process it!!
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Joanne
(@joanne_l_t) reported
@virginmedia I’ve had issues for ages, unstable connection, wifi dropping out, engineer came to put splitter on it but still not great, it’s ok when it’s working but to have the cheek to add so much on to my bill when the service is so poor?! Disgraceful
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Gemma Nixon
(@GemmaNixon17) reported
@virginmedia what’s the situation in Barnsley area we have no service
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Alex79, OK?
(@Alex79uk) reported
@darylbaxter Our @virginmedia internet is beyond terrible. WiFi drops several times a day, it really is the worst. I wouldn't recommend it to anyone, ever.
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Mike Varney
(@varneymike) reported
@virginmedia No apology, no one prepared to talk to me, a manager who texts me to confirm my re-call and doesn’t bother, its beyond comprehension of poor customer service. I want an explanation, my number, or compensation .
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Sam Wilson
(@MrSamWilson) reported
@virginmedia I understand that, but the reliability of the service hasn't been great so...
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Jack Lovatt
(@FlushToJack) reported
@virginmedia Done it 10000000000000000000 times. Just need speak to someone direct or an engineer come out or a new router. Or we will have cancel the contract with you
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Nicky
(@Its_Me_Nicky_) reported
@virginmedia What a load of crap.. your Wi-Fi is ****.. mine constantly drops anytime I try to use my phone upstairs🙄 how do you justify a price rise of £21.50 a month??? I have a fixed contract until March 24 so these rises aren’t appreciated and won’t be accepted.. and due to
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Nicky
(@Its_Me_Nicky_) reported
@virginmedia Wider economic changes from rising inflation on other household essentials I won’t hesitate to cancel virgin altogether if you continue with your extortionate price rises!!