Virgin Media

Virgin Media Outage Report in Shelf, Calderdale, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shelf, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shelf and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shelf, Calderdale, England 12/15/2024 10:35

December 15: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shelf, Calderdale, England

The most recent Virgin Media outage reports came from the following cities: Leeds, Halifax, Huddersfield, Bradford, Batley, Bingley, Dewsbury, Cleckheaton, Liversedge, Keighley, Mirfield, Shipley, Brighouse and Sowerby Bridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomLeeds Wi-fi
United KingdomLeeds Internet
United KingdomHalifax Internet
United KingdomLeeds Internet
United KingdomLeeds E-mail
United KingdomLeeds Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shelf, England

Latest outage, problems and issue reports in Shelf and nearby locations:

  • CraigTheGuard Craig The Guard (@CraigTheGuard) reported from Huddersfield, England

    Long weekend. Last night our @virginmedia broadband went down (roadworks cut cable so not their bad). No internet. No Alexa. No Netflix. Kids realised that Dad was at home and the wife spoke to me. Strange times.

  • ollie_wilko Oliver Wilkinson (@ollie_wilko) reported from Leeds, England

    A lesson in terrible customer service from @virginmedia: 1) Tell customer their new home is Virgin Media ready 2) Send the wrong wiring to new address 3) Don't send a technician over for 2 days 4) Promise the technician will be there between 8am-2pm 5) Technician arrives at 5pm

  • Carla_SHELDERS Carla Sheldon (@Carla_SHELDERS) reported from Huddersfield, England

    Dear @SkyUK please can you help, I can’t get a signal for TV so have to use @virginmedia which are literally extortion. I feel it’s unfair that the location that I live means I have. I choice but to pay through the nose. #help #tooexpensive #needskysports

  • HarleySC91 Harley SC (@HarleySC91) reported from Leeds, England

    @virginmedia Via browser, yeah. Have cleared cache and history on 2 different browsers, still not working.

  • brendanfarrell Brendan Farrell (@brendanfarrell) reported from Leeds, England

    @virginmedia 'My Virgin Media', where you can look at your account details is down for maintenance but has been all week. I can't register and there's no indication as to when it'll be resolved.

  • KatGreig Katie Greig (@KatGreig) reported from Bingley, England

    I have been on hold for 40 minutes @virginmedia one of many reasons I will cancelling my contract, appalling customer experience

  • CraigTheGuard Craig The Guard (@CraigTheGuard) reported from Huddersfield, England

    The @virginmedia broadband is back. It would appear that a competitor had an incident and cut the cable. All fine now. Good work internet fellas

  • AnthonyyBurke Anthony (@AnthonyyBurke) reported from Dewsbury, England

    @virginmedia yo, anyway to cancel the TV part of my package, without having to ring, being on hold for ages, yawn.

  • nobby1979 Nobby (@nobby1979) reported from Bradford, England

    @virginmedia your customers service is poor I mean you make me go through the hassle of press this button for that to tell me your closed THANKS FOR NOTHING 🙄

  • EsBeeEn Simon Baines-Norton (@EsBeeEn) reported from Ilkley, England

    @virginmedia It's not about stopping one piece of mail, but how many of these you've sent out. Unnecessary, a total waste and just shows a total disregard for environmental issues. Please think about these things more.

  • ollie_wilko Oliver Wilkinson (@ollie_wilko) reported from Leeds, England

    6) Technician says nothing he can do & that, despite Virgin promising it was, tell customer their house is not in fact Virgin Media ready. 7) Wait for disgruntled customer to ring them. 8) Tell customer earliest they can get another technician out is 2.5 weeks.

  • JordQUAD JØƦÐQUλÐ (Dredgen) (@JordQUAD) reported from Leeds, England

    Ahh so my @virginmedia internet connection has gone again. Just 3 weeks until I can leave. Thank **** for that.

  • SP1D3R_Sway Martin_Sway 🦁🦁 (@SP1D3R_Sway) reported from Leeds, England

    Wonder when @virginmedia is going to sort their latency problems out, as it’s horrid for gamers

  • ollie_wilko Oliver Wilkinson (@ollie_wilko) reported from Leeds, England

    9) Offer nothing in the way of a discount or compensation. Fill the call with long awkward silences until customer hangs up 10) Wait for customer to change to @BT & for it all to blow over. At this point, I'm hoping @richardbranson will be personally installing our @virginmedia.

  • JordQUAD JØƦÐQUλÐ (Dredgen) (@JordQUAD) reported from Leeds, England

    @virginmedia It’s ok lads I’ve been told it will be sorted in 5 days. Genuinely the worst internet provider in the business. @Ofcom

  • HarleySC91 Harley SC (@HarleySC91) reported from Leeds, England

    @virginmedia Online messaging service. No signal at work so was unable to call. Eventually resolved via phone at the end of the day.

  • Scarlet_Witch27 Kay 💕 (@Scarlet_Witch27) reported from Leeds, England

    off on my phone to use social media. As usual, appalling service. #virginmedia

  • pipathon Richard Milnes (@pipathon) reported from Ossett, England

    Decided to leave @virginmedia today after ringing them up. Great service no reason to leave other than I need to be a “new customer” to access the best deals. My monthly bill more than doubled. Hello @NOWTV or @SkyUK I think.....

  • CraigTheGuard Craig The Guard (@CraigTheGuard) reported from Huddersfield, England

    @virginmedia It’s all good. Not your fault. Always reliable fast broadband - can’t help someone severing the cable.

  • nobby1979 Nobby (@nobby1979) reported from Keighley, England

    @virginmedia There seems to be a problem in the bd10 area that's effect the TV and internet when your engineerds are fixing the problem or so the automated voice saying but this has been going on since Friday

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • EmoViking_ jordan meadows (@EmoViking_) reported

    I pay a stupid amount for my internet just for it to blackout, do better @virginmedia else I'm going to start looking for different options.

  • martinhales99 Martin Hales (@martinhales99) reported

    @LittleK8TG @virginmedia Much better than the service checker.

  • nwrees Nigel Rees (@nwrees) reported

    @virginmedia broadband business 350mb down since 1230 ish Saturday night. When I check with 4G it says no problems. WTF how can you not know when a router fails a whole city, come on virgin this is rubbish communication

  • AnneSobreizh AnneSo (@AnneSobreizh) reported

    @stevebananer @virginmedia this is general problem, don't loose your time

  • PeteinExeter Peter Miller (@PeteinExeter) reported

    @virginmedia the worse service providers ever!!

  • CouchPotatoUK Wesley Hammer ⚒️ (@CouchPotatoUK) reported from Romford, England

    @virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.

  • WaterInMyOtter WaterInMyOtter (@WaterInMyOtter) reported

    Only thing worse than @virginmedia’s broadband is their customer service. Zero communication, service checker says everything is fine. A simple “We’re aware of a problem and are working on it” would go a long way.

  • PHJ_MGF Paul Jones (@PHJ_MGF) reported

    @virginmedia @MikeLiddle2 You provide a service really? Which 5 minutes of the day are you actually contactable then? Every time I have an issue there is never anyone about to deal with it, you say you're closed or never respond to messages or tweets to @virginmedia so what magical way do we use?

  • AndKeyham Admiral is Back (@AndKeyham) reported

    @virginmedia we have a total loss of Internet and TV and landlines at Pl22ae. It says no service problems but flashing green light. Have son with special needs no central heating as controlled by Hive. Need help

  • Lee79324666 Lee (@Lee79324666) reported

    @virginmedia Entire service seems to down, online service sites show huge issues yet online @ virgin media you are showing nothing??