Virgin Media Outage Report in Shelf, Calderdale, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shelf, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shelf and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shelf, Calderdale, England
The most recent Virgin Media outage reports came from the following cities: Batley, Leeds, Bradford, Halifax, Huddersfield, Dewsbury, Heckmondwike, Sowerby Bridge, Littleborough, Yeadon, Cleckheaton, Brighouse and Liversedge.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Wi-fi | |
| Batley |
Internet | |
| Leeds |
Wi-fi | |
| Bradford |
Wi-fi | |
| Halifax |
Internet | |
| Bradford |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shelf, England
Latest outage, problems and issue reports in Shelf and nearby locations:
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia I then mentioned about ur sky sports oomph bundle online at £46 n got told new customers only so no loyalty given n got told this was the same on media providers which again I know is a lie. So basically wanting me to pay an extra £30-40 a month because am not a new customer
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@virginmedia It was a marketing letter I received for free installation but I was charged fee on my first bill. Accounts team promised to refund after customer service passed me on to them but they never auctioned it.
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mark gunn
(@markgun61134653) reported
from
Halifax, England
@virginmedia if you muppets ring me again and put phone down when I answer I will cancel the two new iPhone 11 contracts and go elsewhere
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@virginmedia you did it again! Another hour of my life trying to get a complaint resolved. They worst customer service I’ve ever experienced.
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia On top of that a few year year ago at that time one of your lovely advisors but me through to the loyalty team gave me a great deal because said I been a loyal customer now I go through to cancellations/retention team who say can’t do anything. So what happens is you leave
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia So started with talking to someone on online chat who said they can’t help as I have loyalty discount n am best talking to customer care team. So I rang them explained that my contract is running out on a couple of weeks n would like to see my offers n possible upgrade
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Rebooting doesn't work. TV services are affected also. I don't have a device to try a wired connection with
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia It’s about tv,broadband and not been treated like a loyal customer everyone spoke to yesterday didn’t want to help n transferred me through to other people without even saying and had to keep explain myself again and again
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia No I can't cos it continuously says there is no known issue in my area! Constantly not listening to what I am telling you and copying and pasting irrelevant links 🙄
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia As to which they couldn’t help me line kept going quite so didn’t know if hung up or on hold. Then all of a sudden I was passed through to someone else who I believe was from ur cancellation team who again said couldn’t help n best been on my current contract.
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia The service status checker has always and still does say no known issues, had a text to say it's been fixed but still not working
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Carl Harrison
(@RestartCarl) reported
from
Leeds, England
.@richardbranson , because our @virginmedia internet is down, I’m unable to raid on Destiny 2 tonight with my fire team and it’s reset day tomorrow!
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Yes I have, hence the original question. But its been the same message on IVR for the last month and the problem is getting worse not better and no update as to when it will be resolved
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia let down again. same thing every year told different things by different people. Sky here I come
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mark gunn
(@markgun61134653) reported
from
Halifax, England
@virginmedia Then you should go private and direct message people like other big companies do .because I will not be ringing up to be on hold in my own time to tell you to stop doing something you shouldn’t be .carry on and I will cancel and go to @sky @O2
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Samantha Carmichael
(@SamanthaCarmic7) reported
from
Leeds, England
@virginmedia we’ve just had a 3rd phone call in 2 days, from someone claiming to be from virginmedia. Saying they need to remotely access our computer to resolve an issue with our router. Needless to say we smelt a rat. But wanted to inform you that this is happening.
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Nope. Just gone back to saying it will be fixed 29th. Pretty much all month without service 🙄
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@richardbranson your products are great Richard but your Virgin Media customer service and complaints handling is terrible. I can’t find anyone who can actually help me. Very disappointing. I have given up and will be leaving as soon as my contract is up.
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia had text message to say network issue has been fixed, get home, restart router and still not working, can you confirm if there is an actual network issue, as the service status says yes but text message says no...
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Sure I can try that.... Again. Was meant to have engineer today but it was cancelled as it was a 'network issue' then get a text to say it's fixed but actually isn't. Going round in circles here 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lauren
(@heyimlaurenh) reported
@virginmedia broadband has been down since midnight. Only found out maintenance was due to take place over night until 6am this morning via service status. Still no broadband, our checks indicate fault lines with you. No technician available until next week. (1)
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Wayne Bristow
(@therealwannieb) reported
@virginmedia phoneline down so cannot get in contact with you as your website is so crap and the app you told me to download last time is just as crap. This is 3rd fault we have had in 2 weeks!
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Siân Leehane
(@SianLeehane1982) reported
**** you @virginmedia put my bill up without notification told me there wasn't enough money to clear my bill when I know full well there was complaint made thanks I'm sat here with no Internet and 1 pissing channel
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Graeme Wilkinson
(@RoyalWilks) reported
Hey @virginmedia . Don't think much of your customer service. Spent half the morning on hold trying to sort an issue with my new contract. Promised a call back - not happened!
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Navdeep Heer
(@__Heer__) reported
@virginmedia as a new customer, you are happy to leave me without internet and tv for 3 weeks. I’ve been on the phone for 3 hours and your team cuts the phone on purpose. Terrible experience from day1
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Mr Landauro
(@kllandauro) reported
@virginmedia Worst company ever stay away. Their customer service is full of crooks.
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Radio Banana
(@woodpulped) reported
@JonnElledge @virginmedia 5) the £20 is repaid to customer if the company is in the wrong, and half of any fines go to the customer.
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Radio Banana
(@woodpulped) reported
@JonnElledge @virginmedia 3) you could CC an ombudsman into your original email and if the company doesn’t reply to say issue resolved or what more info is needed in the 14 days it’s auto-fined; and 4) if not resolved to satisfaction you can pay the ombudsman £20 to review and fine if an issue, plus…
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Marzipanmaz2
(@marzipanmaz2) reported
@virginmedia Can you urgently get someone from complaint team to call me pls. This saga is STILL ongoing. Raised formal complaint ref c 0808221729 on 8/8, were told response in48 hours & still no call. Phoned this morning & no interest or apology from call centre
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Radio Banana
(@woodpulped) reported
@JonnElledge @virginmedia My “if I ruled Britain” law change would be a consumer protection act which did this 1) all customer service must also be doable in writing (both email & post); 2) issues have to be resolved in 14 days from all reasonably required info being provided and…