Virgin Media outages and service status in Shelf, England

Problems in the last 24 hours in Shelf, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shelf, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shelf, England

The most recent Virgin Media outage reports came from the following cities: Halifax, Batley, Huddersfield, Leeds, Bradford, Dewsbury, Keighley, Cleckheaton, and Shipley.

City	Problem Type	Report Time
Halifax	Wi-fi	13 hours ago
Batley	Wi-fi	16 hours ago
Batley	Wi-fi	20 hours ago
Halifax	Internet	22 hours ago
Halifax	Wi-fi	2 days ago
Halifax	Wi-fi	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shelf, England

Latest outage, problems and issue reports in Shelf and nearby locations:

• 
  Phil Turner (@philter66) reported 3 minutes ago from Leeds, England

  @virginmedia Mate ..do you not think I’ve tried that ..hence my tweet ….6 times now …managed to speak twice ..both times systems were down..you CX us so poor these days

• 
  Emma Marianne 🇩🇰🇬🇧 (@emma76history) reported 7 minutes ago from Huddersfield, England

  @virginmedia Was for wifi and TV....but it was never even installed. 🤷🙈

• 
  John Leeson (@Jp_Leeson) reported 8 minutes ago from Wibsey, England

  @virginmedia very disappointed with your service today! I had an engineer visit booked between 4 & 7 your engineer turned up at 3:30 and left at 3:45 after 2hrs on phone being passed around the world finally got someone out and it can’t be fixed and he could not say when it can b

• 
  Yamu Matarr 🇬🇲 🇬🇧 🦂 (@Yamusenghore) reported 9 minutes ago from Leeds, England

  @virginmedia. It's getting ridiculous that my Internet has been jumping up and down like a skipping rope. LS8. I can't get anything done due to no connection. I do not want to use my mobile data anymore. Please sort this.

• 
  Beau (@fastnodeceo) reported 15 minutes ago from Leeds, England

  @ladyjaney75 @WhichUK When Virgin Media install VOIP phone lines I believe they stick some kind of SIM in for if the network is down, when the engineer knows it is a vulnerable/elderly user from when I asked previously.

• 
  Jordan (@jordfcs) reported 18 minutes ago from Bradford, England

  @yatin_suvagiya @virginmedia Sky are rubbish 3 weeks I have been calling them to sort out an issue and now the managers that are promising to call me don’t call me back shocking service from @SkyUK can’t wait to leave and virgin have offered me a cheaper deal with more add ons that sky can give me

• 
  Sam Walker (@SamWalker03) reported 21 minutes ago from Dewsbury, England

  @virginmedia I’ve been hung up on three times this morning by your contact centre! All your willing to do is pass on the “feedback” do you have anyone customer service trained I can speak to ?

• 
  BCB 106.6fm (@bcbradio) reported 21 minutes ago from Bradford, England

  18/12 21:25 We’re broadcasting on 106.6fm, but our listen live and listen again online streams are offline at the mo. There’s an outage, which Virgin Media are working on. We hope to be back online soon 🤞

• 
  Phil Turner (@philter66) reported 22 minutes ago from Leeds, England

  Hi @virginmedia maybe try answering my call ..as a customer of 25 years paying the atrocious figure of £145 a month @skytv could be getting a new customer

• 
  Bam Bam (@SaffsAI) reported 22 minutes ago from Bradford, England

  Why companies like @virginmedia use WhatsApp support I do not know. The system makes you wait an hour, if you don't respond in 10 minutes, it kicks you off the chat just to make you wait again

• 
  Norma (Stuckasaurus) Roberts (@westerby1) reported 37 minutes ago from Thornton, England

  @virginmedia Hi, John, is it possible to find out if anyone rang me just before that call was made? I'm wondering if I've responded to something I shouldn't have? I'm normally very careful about unsolicited calls and, usually, hang up, but I'm only human & we all make mistakes! It was April.

• 
  michael (@r5008) reported 43 minutes ago from Greetland, England

  @virginmedia is your brodband down at the moment Hx5 area ?

• 
  Gareth Smith 🇬🇧 (@Gstraitz) reported 46 minutes ago from Leeds, England

  @virginmedia any news on why services are down in Leeds please been 12hrs and no luck on any information? Tv is down but broadband and phone are fine

• 
  Louise🐦🐝🌵🧀🐌 (@astolante) reported 49 minutes ago from Leeds, England

  @virginmedia No, it wasn't clear that a different socket was needed, so rather than have to arrange for an engineer to visit, I cancelled the service. I still have the hardware and am happy to return it

• 
  Gareth Rider-Smith (@gazbullsfan22) reported 49 minutes ago from Keighley, England

  @virginmedia when is someone going to ring us back after the failure to apply the package to our account we sorted on the phone yet still hasn’t changed or a manager ringing back to deal with the complaint. Shocking services but soon quick to mailing bills out!

• 
  Michael Edwards (@MENorthAffinity) reported 52 minutes ago from Leeds, England

  It feels like @virginmedia and @VodafoneUK are having some weird competition to decide who has the most inept and frustrating customer experience competition. No one is perfect but to be this consistently terrible is almost admirable.

• 
  Gareth Rider-Smith (@gazbullsfan22) reported 52 minutes ago from Keighley, England

  @virginmedia We aren’t getting anywhere and you cut us off. This has to be worst service, if I performed as your advisor I would be sacked! How do we get to resolve the issue via the above method?

• 
  Syd MC (@63Syd) reported 53 minutes ago from Huddersfield, England

  @virginmedia Logged in first time and no problems but since then I get this screen

• 
  Barry (@Barry80901949) reported 58 minutes ago from Bradford, England

  @virginmedia Have you received my email yet? 21 hours and no response to confirm as you said you would. Still an absolute **** show of a company

• 
  sue ellen draper 💙🇺🇦💛 (@suellen2623) reported 59 minutes ago from Leeds, England

  @O2 and @virginmedia should be ashamed of themselves. 10 tickets per customer is not right. Their loyal honest customers once again miss out thanks to the greedy. As for the websites complete joke should have been prepared for this!!!! #peterkaytickets

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Oldbloke (@Oldbloke74) reported 3 minutes ago

  @entrustTMF @virginmedia You cold always telephone their useful call centre 🤡 Virgin Media are such a lousy company to deal with - trouble is the competitors are also terrible. 😤

• 
  John Mercer (@Merse2506) reported 3 minutes ago

  @virginmedia @A_MyRules1 I have had the same issuea and my box is ****. Never works buffering out of service channel failed. Cant go online link dont work tried calling

• 
  CrankyGeek (@pepetideo) reported 4 minutes ago

  @virginmedia ok... here is some feedback. Fire the person that has thought aquirering new customers is more important than keeping the ones you got and rewarding them. Secondly fire the person that is handeling disconnections. They singlehandely made me a never again costumer. You could not pay me to return

• 
  Lee Manton (Λη Μαντον) (@mantonl) reported 8 minutes ago

  @tina0402x @SkyUK VirginMedia are good when you’re a new customer, I’ve been with them since they took over NTL but once your contract is up, that’s when it turns into a nightmare. They don’t give a toss about existing customers. Every renewal is a fight & their offshore teams are useless.

• 
  CMDR Andy Fireblade Muza (@andymuza) reported 14 minutes ago

  @virginmedia why is it when a contract ends you remove all previous offers instead of automatically giving the loyal customer the best offer you can do? Also why don't you contact the customer about it instead of just increasing their price by a large amount. What a joke.

• 
  Adz (@MrAdz259) reported 16 minutes ago

  @virginmedia I sent a notice of cancellation on 16/03/26. So my service would end and be disconnected on 16/04/2026, as advised by one of your customer reps.

• 
  MoorInsightsStrategy (@MoorInsStrat) reported 19 minutes ago

  @googlecloud .@googlecloud GM Cloud Apps Karthik Narain unveiled the Agentic Data Cloud. "Reasoning without context is just a guess." $GOOGL 📌 Four foundational innovations: 1/ Knowledge Catalog, universal context engine, native BigQuery integration mapping tables into business logic 2/ Smart Storage extends context to unstructured data. Objects landing in Google Cloud Storage are instantly tagged, enriched, and agent-ready with zero manual data engineering 3/ Zero-copy access to Palantir, Salesforce, SAP, ServiceNow, Workday 4/ Data Agent Kit, Gemini-powered authoring in VS Code, Cloud Code, Gemini CLI, turning any IDE into a native data environment 🧑 Customer proof: Virgin Media O2 activating 20,000+ data assets through Knowledge Catalog to empower global product teams. This is the "systems of intelligence" to "systems of action" shift. Context is now a governed surface, not a pipeline problem.

• 
  russell elphick (@saabturbocab) reported 20 minutes ago

  @virginmedia The team were awful, offered£25 and you took £900 over 4 months. Shameful.

• 
  Graham Booth (@laserblue) reported 21 minutes ago

  @virginmedia Hi, it seems my set top box is on the blink and my chances of watching my beloved Man City maybe at risk. I could switch to Nowtv, but that will cost me £15 for a 24hr pass. I've used the tips as featured in the trouble shooting guide. No luck. Can you help? Thanks

• 
  mrpinkcat (@Misterpinkcat) reported 24 minutes ago

  @virginmedia @GlitteringAngel Katie shouldn't have to send you a DM, just treat loyalty with some respect and give people discounts the longer they stay with you instead of giving newbies better deals than long standing customers