Virgin Media Outage Report in Shelf, Calderdale, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shelf, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shelf and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Shelf, Calderdale, England
The most recent Virgin Media outage reports came from the following cities: Halifax, Batley, Todmorden, Bradford, Leeds, Cleckheaton, Elland, Dewsbury and Huddersfield.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Wi-fi | |
| Batley |
Internet | |
| Todmorden |
Wi-fi | |
| Batley |
Internet | |
| Bradford |
Internet | |
| Batley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shelf, England
Latest outage, problems and issue reports in Shelf and nearby locations:
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Tim Coates
(@timctes) reported
from
Leeds, England
@virginmedia Still no @virginmedia broadband. Still no update, this is awful service. Registered for SMS updates at 9:30 and 8 1/2 hours later nothing.
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Paul Lambert
(@paul_lambert2) reported
from
Leeds, England
1/2 hour to finally speak to someone at @virginmedia and after getting though to someone, they put me on hold again and then hung up on me! If someone from your customer retention team could call be back I’d appreciate it.
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Allybaba
(@allisonpaul_) reported
from
Huddersfield, England
@virginmedia -agents have disconnected calls when I have called & tried to resolved issues. -being over charged since May. -even since then and agreeing on a new tariff I STILL receive incorrect bill. - a relative of mine has the same package as me but pays £20 less for it (3)
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Allybaba
(@allisonpaul_) reported
from
Huddersfield, England
@StanHall20 @virginmedia But the customer service is appalling.
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia It’s beyond the pale when virgin every month takes my money out of my account on the dot and I expect a service and what I want isn’t being unreasonable I’m not expecting nor demanding the world. You say one thing and do the opposite. That’s unreasonable and unacceptable.
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Matt W
(@WMattitude84) reported
from
Leeds, England
@hayu_uk @virginmedia I’m trying to synch my virgin subscription with my HayU account for billing but the code generated on my TV is too long for the boxes on HayU can you help!
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Allybaba
(@allisonpaul_) reported
from
Huddersfield, England
Absolutely appalling customer service from @virginmedia - after being an account holder for so many years! But not for much longer. Furious.
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Vicky Miller
(@Millerbird78) reported
from
Gildersome, England
@virginmedia Media, Broadband issues we don’t have TV services. Intermittent issues, down last night for a hour or so & then same again today.
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Hazelina
(@Hazelina) reported
from
Leeds, England
@virginmedia It says there are no problems so that wasn’t too helpful
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Paul Stasiulevicuis
(@paulstas2) reported
from
Southowram, England
So @talktalk advised last night it definitely wasn't their responsibility. @virginmedia asked me to ring the help line again today which I have. They reiterated it was @TalkTalk I needed to speak to but promised to call back before 1 pm with advice or contact details. No call!!
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Andy Pye
(@BalearicSocial) reported
from
Leeds, England
@virginmedia I was told I was been transferred to the sales/customer care department I was sat there for two hours with no response.
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Rich Kershaw
(@richk13) reported
from
Brighouse, England
@virginmedia We have no broadband. I've rebooted the hub but still no internet connection. I'm trying to work from home and my wife is trying to run her business. We have this problem far too often!
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arsenal86
(@marcd86) reported
from
Huddersfield, England
@virginmedia have been an absolute sack of shit for last few days
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Allybaba
(@allisonpaul_) reported
from
Huddersfield, England
@virginmedia - after setting bill, I asked to be directed to cancellations as I’ve really had enough. It’s never ending.Only for the agent to tell me “I can reduce your bill from £54 to £44”....MY PACKAGE IS SUPPOSED TO BE £44 ANYWAY. So I am STILL being over charged after a million calls (4)
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Hutty™️
(@Huttyy_) reported
from
Leeds, England
@virginmedia #virginmedia Tern yer fukin wifi off one more time and imma gun ******* smack ded shit oota yers ye ***** ******* man.
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Allybaba
(@allisonpaul_) reported
from
Huddersfield, England
@virginmedia Ive worked in customer service all of my working life (multiple roles inc manager of a Nandos -which is testing 🤪) I have the patience of a saint, I understand mistakes happen, but this is honestly a joke.
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia My broadband still isn’t working properly signal still dropping I have to reconnect manually on my phone ... I’m waiting on txt messages to virgin and now no one is answering can you please find out what the hell is going for on! That’s why an engineer was coming today!
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keane holland
(@KEANEholland) reported
from
Dewsbury, England
Literally the worst customer service I’ve ever experienced, @virginmedia are a joke.
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Allybaba
(@allisonpaul_) reported
from
Huddersfield, England
@StanHall20 @virginmedia I’ve had this EXACT issue! Amongst many others. Sickkkk of them!
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Paul Stasiulevicuis
(@paulstas2) reported
from
Southowram, England
@virginmedia If it is a problem to keep it running, I just need access for a few days to allow me to move important emails.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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W Coales
(@w_coales) reported
@MerrynSW I have found @virginmedia to have the worst customer service I have ever encountered. This by some distance. Really difficult to imagine how it could be worse. .
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🇺🇦 Adam Sinklär 🇪🇺🏴🟨🟥
(@sinklaer) reported
@virginmedia L take. Companies raking it in during the good times passing costs we're all feeling on to the public in the bad times results in reduced customer spending during said bad times, which produces reduced revenue across all sectors, which leads to cost-cutting and price increases >>
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Andrew Hepburn
(@andrewhepburn) reported
@virginmedia Hi, my bill was increased by *38%* this month and I’ve now been waiting for over 3.5 hours for your customer retention team to respond to me. What am I supposed to do?
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Andrew Hepburn
(@andrewhepburn) reported
@Tina_Anobile @virginmedia Mine has gone up by 38% and it appears to be impossible to speak to their customer services about it
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Team Hotdog 🌭🌭
(@Team_Hotdog) reported
@virginmedia Yet last month I was told it was virgins error. Don't worry I'll cancel it all and go to another provider
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Mudds Muddassir Sayed
(@MuddassirSayed) reported
@halalcosco @virginmedia Yep... Got same issue in BB2.. Rang Virgin, apparently will be fixed by 2:45am! 😡
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Lisa Wrightson
(@LisaWrightson71) reported
@virginmedia absolutely useless customer service. Paying for Broadband that doesn’t work & all I’m being told is that it’s a service issue in the area?! It’s been going on for months?
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Tigers4Ever
(@Tigers4Ever2010) reported
@virginmedia Sadly yes! Although when the contract is up, don't think we'll be in future..... Worst service ever!
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rocket_the sprocker
(@Superpuffi14) reported
@virginmedia Great, after years of complaining & a new contract the issue has now started up again. Every day at 18:00 my WiFi keeps dropping out every few minutes! I can’t even watch 5 mins on iplayer without losing connection- what a **** show once again!
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Tigers4Ever
(@Tigers4Ever2010) reported
@virginmedia The issues are constant, see our earlier messages. Can't remember a day when we didn't have to reboot the router or when we didn't have a problem!