Virgin Media Outage Report in Shelf, Calderdale, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shelf, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shelf and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Shelf, Calderdale, England
The most recent Virgin Media outage reports came from the following cities: Bradford, Leeds, Dewsbury, Liversedge, Cleckheaton, Halifax, Huddersfield, Mirfield, Keighley, Brighouse and Batley.
| City | Problem Type | Report Time |
|---|---|---|
 Bradford |
Internet | |
| Leeds |
Internet | |
| Leeds |
Internet | |
| Leeds |
Internet | |
| Leeds |
Total Blackout | |
| Leeds |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shelf, England
Latest outage, problems and issue reports in Shelf and nearby locations:
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@virginmedia It was a marketing letter I received for free installation but I was charged fee on my first bill. Accounts team promised to refund after customer service passed me on to them but they never auctioned it.
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Wendy Burn 🌈
(@wendyburn) reported
from
Ilkley, England
@Frostific @virginmedia Its a known issue in Ilkley. They are “working hard”but it’s “really “complex”.
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia It’s about tv,broadband and not been treated like a loyal customer everyone spoke to yesterday didn’t want to help n transferred me through to other people without even saying and had to keep explain myself again and again
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia As to which they couldn’t help me line kept going quite so didn’t know if hung up or on hold. Then all of a sudden I was passed through to someone else who I believe was from ur cancellation team who again said couldn’t help n best been on my current contract.
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Carl Harrison
(@RestartCarl) reported
from
Leeds, England
.@richardbranson , because our @virginmedia internet is down, I’m unable to raid on Destiny 2 tonight with my fire team and it’s reset day tomorrow!
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia had text message to say network issue has been fixed, get home, restart router and still not working, can you confirm if there is an actual network issue, as the service status says yes but text message says no...
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia So started with talking to someone on online chat who said they can’t help as I have loyalty discount n am best talking to customer care team. So I rang them explained that my contract is running out on a couple of weeks n would like to see my offers n possible upgrade
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia No I can't cos it continuously says there is no known issue in my area! Constantly not listening to what I am telling you and copying and pasting irrelevant links 🙄
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia The service status checker has always and still does say no known issues, had a text to say it's been fixed but still not working
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia I then mentioned about ur sky sports oomph bundle online at £46 n got told new customers only so no loyalty given n got told this was the same on media providers which again I know is a lie. So basically wanting me to pay an extra £30-40 a month because am not a new customer
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia On top of that i asked to speak to billing team because been charged an additional £8 for no reason and never got transferred through
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mark gunn
(@markgun61134653) reported
from
Halifax, England
@virginmedia Then you should go private and direct message people like other big companies do .because I will not be ringing up to be on hold in my own time to tell you to stop doing something you shouldn’t be .carry on and I will cancel and go to @sky @O2
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Samantha Carmichael
(@SamanthaCarmic7) reported
from
Leeds, England
@virginmedia And when you say check our website for guidelines are taking the actual piss. When the internet is Down!!!! #joke
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia Thanks for the Information buts it’s clear that what I have told you hasnt been read correctly because the number you want me to ring is customer service or cancellation which is where the problem@lies anyways so not helpful at all
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Nope. Just gone back to saying it will be fixed 29th. Pretty much all month without service 🙄
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@virginmedia you did it again! Another hour of my life trying to get a complaint resolved. They worst customer service I’ve ever experienced.
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Paul Farndale 🏴🌧
(@paulthebantam) reported
from
Bradford, England
@DoctorBeeching1 @virginmedia The call centre system is a nightmare. Outsourced I'm guessing. Never use the live chat whatever you do. I made a complaint after that experience which was closed down without any further contact. Gone with Sky for the new house.
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia let down again. same thing every year told different things by different people. Sky here I come
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia On top of that a few year year ago at that time one of your lovely advisors but me through to the loyalty team gave me a great deal because said I been a loyal customer now I go through to cancellations/retention team who say can’t do anything. So what happens is you leave
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Sure I can try that.... Again. Was meant to have engineer today but it was cancelled as it was a 'network issue' then get a text to say it's fixed but actually isn't. Going round in circles here 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart McDonagh
(@Stuart_McDonagh) reported
@virginmedia Not good. 2 days with no service now, lost 2 days pay, my wife has had to go to her mums for work today. I've been told the glass is broken on the fibre and I'm patiently waiting for someone to arrive to repair it. I was told 8am - 1pm. Its currently 1.05pm and I've heard nothing
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❥Thuyet.
(@xthuyetkatie) reported
@virginmedia i have had issues with my broadband since last night and my call fails every time i try to call. can you help ASAP
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Sunny🇪🇺EU4EVA 🛑Uplands 🌱
(@DomesticBits) reported
@virginmedia have had no service for 2 days now. I get paid when I work and need the internet to do my job. I’m in the Putney area in London. Please update me on the problem.
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Paul Moore
(@Paul_Reviews) reported
Don't you just love @virginmedia "technical support" The router shows critical T3 timeout every few minutes, the connection drops but it's our equipment internally causing the issue. Pull the other one.
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JimEnglish
(@JimEnglishTTV) reported
Why was everything back to normal for a whole hour only to fail again moments before planning to start my stream? What the hell is going on? @virginmedia
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🅼🅰🆁🅺 🅿🅸🅿🅴🆁
(@revbingo) reported
@virginmedia Of course, but let’s be honest with each other that’s not the point, the point is that your anti-customer “call deflection” approach (not even putting your phone number on your website!) is diabolical and the reason we’re in this mess...
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Customer Service
(@vmbusinesshelp) reported
@simon_remax @virginmedia Hello, Apologies for the delayed response. Is the issue still ongoing for you? if so can you please call this number 0800 052 0800 and then option 3 for further advice on the issue you are experiencing. Many thanks
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Lord Hartgrove
(@captain_clegg_1) reported
@YODELhell my neighbour is a @virginmedia customer for years and he's still waiting for his V6 box as they gave him a Tivo box. They say it was delivered by Yodel last year but wasn't. As its showing as delivered at VM they won't send it again. Virtually calling him a liar.
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Winston Smith
(@noodle73462909) reported
@virginmedia @RealDavidCarter @O2 Left you years ago and now just left O2. It will become diabolical service in both customer and phone.
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Hi, my name is Nic 👻
(@thesockpuppet) reported
@virginmedia does this mean I'll get the benefits of O2 coverage? My virgin mobile SIM has appalling signal at my home but O2 people get full 4G