Virgin Media Outage Report in Mark Cross, East Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mark Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mark Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Mark Cross, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Royal Tunbridge Wells and Tonbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Royal Tunbridge Wells |
Internet | |
| Royal Tunbridge Wells |
TV | |
| Tonbridge |
Internet | |
| Tonbridge |
TV | |
| Tonbridge |
Internet | |
| Tonbridge |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Mark Cross, England
Latest outage, problems and issue reports in Mark Cross and nearby locations:
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Russell Lancaster
(@Russlanc269) reported
from
Tonbridge, England
@virginmedia terrible service, I’ve been waiting for 40 minutes on a telephone waiting to get urgent email technical help. Please help!!!
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Rob Strudwick
(@mrbison66) reported
from
Tonbridge, England
@virginmedia No decent broadband service for 3 days in TN9 area why does your website say all OK!
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Paul Anderson or Neo
(@PaulAnderson38) reported
from
Royal Tunbridge Wells, England
@virginmedia Sorry but still can't offer to give a fix date? Maybe you should ask @6SGlobal for assistance. Helped with city wide network design and now looking at Country wide Loyal customer since bell cable media days .....
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@virginmedia I've been trying this morning via the phone, online chat and WhatsApp, all I get is robots going in a loop. This is daft I don't want to leave but the only option is to cancel!
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere
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Eddie Vermeer
(@Eddie_Vermeer) reported
from
East Grinstead, England
@virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.
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Noplace4heroes
(@tillett81) reported
from
Edenbridge, England
@virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz
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Carole Winter
(@CaroleWinter) reported
from
Royal Tunbridge Wells, England
@virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!
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Carole Winter
(@CaroleWinter) reported
from
Royal Tunbridge Wells, England
@virginmedia Outage and TV connection. I can’t turn the router on and off because I am confined to bed due to an last operation last week.
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently
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Abi
(@AbiMuddiman) reported
from
Royal Tunbridge Wells, England
@virginmedia I keep filling out the form with my address to return my old router and the returns bag never turns up, I’ve now been charged £40? How can I get this removed please?
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@Matt_Goss @virginmedia I've reached the WhatsApp stage! It's like some stupid maze just to get to the same result as I started with...
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@virginmedia hello your phone doesn't get answered, the chat bot doesn't work. How can I do the one thing everyone wants to do at the end of their fibre deal- either cancel or get a new deal? #broadband #Useless
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply
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MNovius
(@MarcusNovius) reported
from
Tonbridge, England
@omaromalleykhan @virginmedia I'm either writing a letter and rejoining 60 days later on a cheap "new customer deal" or just quiting. Such a weird service! Ie non existent
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Peter Gearing
(@TheGearing) reported
from
Edenbridge, England
@VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media
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Steve Anderson
(@SteveyA_18) reported
from
Royal Tunbridge Wells, England
@virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA
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Russ Collard
(@RussCollard1) reported
from
Royal Tunbridge Wells, England
@virginmedia can you please advise contact number who I can contact to discuss an issue with my with email. This is crippling my business and I'm losing money having to deal with it too.
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Mark O'Brien
(@markandall) reported
from
Tonbridge, England
@virginmedia Yes, the work that was agreed that needed to be done 3 weeks ago, has suddenly with 10mins notice become an issue. I'm working from home, a 3 week last minute delay is crazy 😭
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Collards Upholstery London Limited
(@InfoCollards) reported
from
Royal Tunbridge Wells, England
@virginmedia what the hell is happening to my business email account? Cannot log in to my business!! No explanation, no help! Truly shocking PR #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ǝɯ
(@AndiWithnail) reported
@virginmedia Ah, no wired connections. Just very slow wireless.
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Gary swift
(@swiftec16) reported
@virginmedia I left for work and it wasn’t working just seeing if it is a problem in the area
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Laura
(@florabynight) reported
@virginmedia Your services appear to be down in BD16 - no access to landline or wifi. When will this be sorted?
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Stephen Curtis
(@Stephen37663218) reported
@virginmedia you keep giving me more to screen shot and send to the emergency services about the unsolicited 999 calls you’re all aware of but refuse to action. You might want to give you legal team the heads up. I’ll also be contacting CISAS
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Sian Jones
(@SianJones9814) reported
@virginmedia After over 12 months of complaints and struggling with WiFi connection and being “fobbed” off by Virgin Media, I finally, after over an hour on the phone on Sunday arranged an engineer to come out and check for issues. I couldn’t have asked for a nicer engineer.
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James Claridge
(@JamesClaridge13) reported
@virginmedia I haven’t. I tried to book the engineer this morning as I thought it was just me. They then cancelled so I assumed it was a general network problem.
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michelle bradley
(@madmitch666) reported
@virginmedia Well that didn't help at all and have spoken to someone else who lives about a mile away and he is having the same issue
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rebekah ford
(@rebekahford) reported
Come on @virginmedia ... broadband down again?!!!!
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Eric Osborn
(@kangaossie) reported
@virginmedia Had terrible trouble with TV go for years. Eventually fixed it but now got a new problem. They won't help me with it. Promised an engineer to contact me but now say this isn't happening. Had big respect for V but it's going fast. Can't get the help I need from them
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Pete Brown
(@PeteBrownBeer) reported
@virginmedia Haven't been able to watch Now, Prime etc properly for months. Reboots, resets, new router, all make no difference. We're just not getting the service we pay for. My wife is the account holder - she's taking it up directly. Probably moving provider.