Virgin Media Outage Report in Highworth, Borough of Swindon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Highworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Highworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Highworth, Borough of Swindon, England
The most recent Virgin Media outage reports came from the following cities: Swindon.
| City | Problem Type | Report Time |
|---|---|---|
 Swindon |
Internet | |
| Swindon |
Internet | |
| Swindon |
Internet | |
| Swindon |
Wi-fi | |
| Swindon |
TV | |
| Swindon |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Highworth, England
Latest outage, problems and issue reports in Highworth and nearby locations:
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
@virginmedia The complaint was made over the phone yesterday. I wanted to cancel but was told I needed to finish my contract and could only make request 30 days before the end. At that time I downgraded my contract, this was confirmed in writing. A few weeks later I requested cancellation
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
@virginmedia Still waiting for my complaint to be answered. Will not be holding my breath.
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Chris Chapman
(@poolshark1972) reported
from
Witney, England
@virginmedia Mobile. They re-set the account and told me I had to wait an hour before I could try again. When I asked why I was treated like I was stupid.
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Steve Bowen
(@Bowen660) reported
from
Swindon, England
@virginmedia Christian (tech I.d 4532)came round this morning and absolutely smashed it. What a lovely guy and top service. Fixed all the problems and sorted my account out 👍🏼
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🌺 Sarah Louise Ayres 🌺
(@sayres87) reported
from
Swindon, England
@virginmedia To be honest we cant be bothered. It shouldn’t be this difficult to get the information we require. As I said she’ll take her business elsewhere and hopefully she’ll receive better service from @VodafoneUK instead!
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Travis Marchant
(@TravMarchant) reported
from
Swindon, England
@SammyFarr4 @virginmedia How am I meant to give the fans the Elite finish that they’re craving with a service like that
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Phil Jefferies🏃🚴🏊
(@Philsdriving) reported
from
Watchfield, England
@virginmedia Are cables secure, no other problems with equipment. We have another box in another room which works fine
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Chris Chapman
(@poolshark1972) reported
from
Witney, England
@virginmedia @Virgin just been treated like a thick criminal by your customer service team, all because your website has locked me out and won't let me re-register. You should be ashamed.
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Travis Marchant
(@TravMarchant) reported
from
Swindon, England
Your WiFi is a piece of shit @virginmedia
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Robin Tremblin
(@hondarobin) reported
from
Swindon, England
@virginmedia what is happening with the tv go app. I want to watch something on my laptop and it just says service not available do we get a refund for the lack of service
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🌺 Sarah Louise Ayres 🌺
(@sayres87) reported
from
Swindon, England
@virginmedia They can’t help me via webcast needs to go through your retentions team and has to be by phone which is the problem!!
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
@virginmedia I still have not heard anything about my complaint. I have also received a bill for a period after my contract has ended for services I will not use. I have been a customer for around 8 years and am not impressed at all.
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gordon black
(@gblusher) reported
from
Swindon, England
@virginmedia As a longstanding loyal customer I would expect to be given the best deals without having to barter continuously with my provider. Thankfully there are plenty of alternatives.
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Caroline Oates 🇪🇺
(@CarolineOates83) reported
from
Watchfield, England
@AntonyHumphreys @virginmedia Antony I’ve recently had a terrible experience with Virgin, I don’t recommend them! TV box is great but service was surprisingly 💩.
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
Extremely disappointed with @virginmedia have gone back on their written word about my package. Been a customer for over 8 years and feel like I have been treated like dirt. I should get a complaint call within 7 days. I will not hold my breath. Shame on #virgin
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🌺 Sarah Louise Ayres 🌺
(@sayres87) reported
from
Swindon, England
@virginmedia disgusted with the customer service from virgin media. My Nan is 80 years old and is trying to get a PUK code to keep her phone number and your staff hung up on her because she couldn’t remember her password!!!
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mandy jones
(@mandysatwit) reported
from
Witney, England
@virginmedia On hold 15 mins so far because I want to reduce my package, do you ever answer these calls or do I just cancel direct debit 😡
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
@virginmedia My service agreement ends on 10th July 2019. I do not expect the service to work past this date and hope a final statement will be prepared shortly after 10th July.
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Paul Webb
(@thatpauloguy) reported
from
Swindon, England
@virginmedia hey! Your customer service team are useless. Parents making changes to services and no one will send an email to confirm price. Not good enough. Last time they were quoted the monthly fee ended up more than quoted.
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Rob 🏴
(@robstfc) reported
from
Swindon, England
@virginmedia Virgin Mobile down, can receive calls but can’t make any....🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Goutam
(@Goutam54206511) reported
@virginmedia I just can not express frustration - Waiting for internet to start work again but Dealing with worst customer service company in the world. Keep collecting money with rubbish service @virginmedia. Covid causing enough stress and virgin issues least we wanted @BBCWatchdog
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kchan
(@KC368) reported
@virginmedia Tried all devices, and diffract web browser. Can you confirm whether your webmail is currently down?
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Gwen Ferrari
(@GwenFerrari) reported
@virginmedia The poor communication, the lack of customer service, been cut off twice after two long phone calls
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Ron
(@Ron67057294) reported
@virginmedia My service is out, the service status claims it is due to an unpaid bill, which is ridiculous since all bills are paid and the current bill is not due until January. Also I've got a Direct Debit order and enough money on my account so this is impossible
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Lisa du Plessis
(@cbtsunflower) reported
Which funnily enough did not cause us any problems. I cancelled most services in writing and @virginmedia are the only company who refuse to allow me to leave without a huge penalty. I’m not even in contract!
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Jamessy
(@jamessy69) reported
@virginmedia Why am I again having to make a complaint to get an issues sorted out? I had no service between 31st October and 5th November. None of the 3 separate departments who were aware of this have done anything about a refund.
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Lee Obrien
(@leeob77) reported
@virginmedia Id rather get the service i was sold to be honest?
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Ian Brook
(@CaponesShadow) reported
@virginmedia So today we received the new box, is there a reason why they dont come with a remote? Ours is broken how do i order a new one?
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Grizzo
(@StreetsofGreezo) reported
@virginmedia @virginhelp It's not an outage its defo the line in the property as it's at least 13 years old and probably been through a flood at some point.
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Andrew Sadler
(@ProClaritan) reported
@virginmedia moving house and the 1st available slot for an enginner to install new service is over a month away! Dissapointing after circa 10 years of good custom with you. Please escalate and find us a closer slot.