Virgin Media Outage Report in Freshwater, Isle of Wight, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Freshwater, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Freshwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Freshwater, Isle of Wight, England
The most recent Virgin Media outage reports came from the following cities: Christchurch.
| City | Problem Type | Report Time |
|---|---|---|
 Christchurch |
Wi-fi | |
| Christchurch |
||
| Brockenhurst |
Internet | |
| Christchurch |
Internet | |
| Christchurch |
Internet | |
| New Milton |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Freshwater, England
Latest outage, problems and issue reports in Freshwater and nearby locations:
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Lee Burdett
(@LittleEnnis) reported
from
Christchurch, England
@virginmedia why is your broadband so rubbish nearly everyday of this month it’s been down fed up off having to restart it . Sort it out dam it #virginmedia
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Russ
(@RustyFR) reported
from
New Milton, England
Bloody #virginmedia BB down yet again🤬🤬🤬 3rd time in a year. Useless customer service 🤯
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Emily Johnson
(@emilyjj_) reported
from
Christchurch, England
@virginmedia I originally contacted you & stated that noone in our block had virgin & I was advised that this would be sorted & you just needed permission from the landlord which we got. Now there has been this awful switchover process & we are going without internet for a month!
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babyduck
(@babyduck999) reported
from
Christchurch, England
@virginmedia Ok, I'm an existing customer with an XL package + 2 TiVo boxes. I would like to know how much a second identical package would cost me at another property running both alongside each other. Hoping for a good deal
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George Smith
(@ccTyrant) reported
from
Christchurch, England
.@virginmedia please can you get your internet together. Usually it’s the WiFi signal being a pain but now the whole broadband system is acting up, being intermittent
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Matt Holton
(@Dive_With_Matt) reported
from
New Milton, England
So the internet provided by @virginmedia won’t connect to either my phone, or the PS4 I’ve had nothing but issues since the family had the internet line installed... and recommendations on who to look at moving to?
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Craig Keith
(@Keifski) reported
from
Ringwood, England
@Kate_likes_ @virginmedia I’m in the BH postcode and can’t even get Virgin Media.... annoying as the speed everywhere else is ****!
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Emma Goddard
(@goddard95) reported
from
Christchurch, England
@virginmedia Hey Virgin Media, the connection in Christchurch Dorset is unbelievably slow & customer service dreadful, all for £75 a month!!
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Emma Goddard
(@goddard95) reported
from
Christchurch, England
@virginmedia Nope, dreadful. That’s not customer service, that’s off loading to a computer. Not helpful for a 87 year old.
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George Smith
(@ccTyrant) reported
from
Christchurch, England
@mir0ndy Like sometimes virgin media just breaks (like right now), but when it isn’t broken, it’s really good
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Bourneirish
(@TirEoghain59) reported
from
Christchurch, England
@virginmedia Promised management call back which never happened, half hour waits then advised to do online complaint.... 😑Then to be told online complaint system doesn't work. Such poor customer service throughout
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Craig Keith
(@Keifski) reported
from
Ringwood, England
@SkyUK @HellyyBabyy You cannot speak when @virginmedia offers 10x the speed and your modem doesn’t allow signal the reach the room directly above it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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charlie 🎄✨
(@koalatea1993) reported
@virginmedia Looking at that it seems like I can only claim if the loss of service was for more than 48h? Well... guess I'm out £30 🙃
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BigMo 🇩🇪🇱🇰
(@itsstheasianone) reported
@virginmedia Well, im on hold at the moment. Unless you can help me over the phone im not going to be doing this over twitter
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BIG MUSCLES MJATT
(@mattissomatt) reported
@virginmedia I haven't managed to speak to the team this time. However, in the past they've sent out engineers to fix the issue. I've been given new hubs (although I'm only on 3 now), and they've tried many other solutions. I've had multiple engineers through the years.
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Andrew McAlpine Ⓥ (⧖) 🌱
(@Maritimegeek) reported
from
Locks Heath, England
@virginmedia can you tell me f it’s acceptable to be on hold for 48 minutes. After which to finally speak to someone who is unable to resolve your issue and who puts you over to another dept for you to be on on hold for another 30 minutes?
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Margaret Cane
(@maggiecane) reported
@virginmedia The issue is outside, it's still not resolved. I have been with you for a long time but this year has been dreadful. I will contact customer services. Thank you.
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Be the One
(@HassanM19810212) reported
@virginmedia Only thing I wanted was to put the connection which you people delayed twice and now telling us that it will be next month. Sort out your exiting service instead of offering new
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James Gregory
(@James_P_Gregory) reported
@virginmedia my Sky Cinema on demand is not working and when you try to play a film just get a black screen Any know issues?
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leah rose.
(@LeahRose_x) reported
@virginmedia so far I’ve spent an hour and a half on hold trying to get tech support as I’m paying for a service I’m not receiving. Can I get ANY help from anyone?
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Tony Chedzey
(@TChedzey81) reported
@virginmedia so despite 2 messages, still no one has responded to me and now I have checked my bill to find out I have been charged TWICE for the Joshua Pulev fight. Will someone please contact me TODAY...!!! I WILL be wanting a refund. How about a bit of service @virginmedia
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BigMo 🇩🇪🇱🇰
(@itsstheasianone) reported
@virginmedia Got transferred to customer relationships twice and both times the phone got disconnected!