Virgin Media

Virgin Media Outage Report in Christchurch, Dorset, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Christchurch come from postal codes BH23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Christchurch, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Christchurch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Christchurch, Dorset, England 12/11/2024 17:00

December 11: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Christchurch, Dorset, England

The most recent Virgin Media outage reports came from the following cities: Poole, Bournemouth, Christchurch and Wimborne Minster.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole TV
United KingdomBournemouth TV
United KingdomBournemouth Total Blackout
United KingdomPoole Total Blackout
United KingdomBournemouth Internet
United KingdomPoole Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Christchurch, England

Latest outage, problems and issue reports in Christchurch and nearby locations:

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    So there is a fault with my @virginmedia box and a fault in the area. Even though my fault is different to the one that’s already been reported they cannot help and I have to phone back in 48 hours. Asked what the fault is no one can actually tell me. Error code is different

  • wendyk33 wendy kennedy (@wendyk33) reported from Bournemouth, England

    @virginmedia frustrated with the customer services when trying to change my elderly parents DD as my father has passed away, totally unsympathetic and unhelpful, after being on hold for over 20 mins, still unresolved

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Tech Supoort were hopeless 1hr15min on phone with my friend tonight (which I had to sit through and take over because she was so frustrated) and they WONT replace the box - they say it’s fine, it really isn’t! Have asked for this to be escalated to a formal complaint

  • michele4675 Michele Hardy (@michele4675) reported from Bournemouth, England

    @virginmedia There is no issue currently in the area with tv or broadband

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia Thank you for “allowing me” the opportunity to raise a complaint, and I suppose I’ll have to ring you then. 😡 not happy, this service I’m receiving is dreadful.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia Unfortunately I am at work until 7 pm tomorrow. I have just spoken to technical support and have been told the reason for all the issues is that I have only 39% space left on HD. Your technical support team need to go for training

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia Best bit total call 1hr 40 even through to complaints and my services haven’t even been changed ,gotta ring again its as if the conversation never happens ffs

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Have got a scheduled call back from the agent tomorrow to try and get through quickly to technical and get someone there to authorise the box swap as it’s really upsetting them with the constant issues. Not convinced but will see what they say...

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia Last advice I have following all their technical tests, restarting the box, watching the help videos etc, I’ve put in a complaint and they have phoned me but as I said specifically I cannot talk while I am at work and requested they phone after 5pm.

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia I’m back! So i popped round to chat with my friend about their issues and together we called customer services to discuss - the best they offered was half hour wait to go over the technical faults for the 10000th time or £90 to sell her a new box....

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia I have a wired connection to my Xbox and a wireless connection to my iPhone and both are affected. I have just rebooted my hub twice and now WiFi ‘seems’ to be working. I would like an engineer to come to my house and swap my hub as I think it is the hub that is causing the issue

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia Hi I have just checked and it’s still not working.

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia If you look at my previous tweets this issue has been ongoing for over a year now and I think I should be due some form of compensation for this lack of service I have been paying for. Can a manager please call me to discuss this further on Friday as I’m not available until then.

  • Simon_Phillips Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported from Bournemouth, England

    @virginmedia It's no worries; you have to update or fix things from time to time. All I know is that the internet and TV went down, your site said the problems would be fixed by 6pm and I signed up to be notified when it was sorted. The email came just after 6pm... Internet's still kapputt.

  • Simon_Phillips Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported from Bournemouth, England

    @michael_norbury @virginmedia Exactly the same issue here in Bournemouth. It said it would be fixed at 6pm and got an email saying it was fixed. It appears not to be fixed... I'm guessing it's not fixed. ☹

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Poole, England

    @virginmedia It’s media, it’s endless problems with a TiVo box. We’ve spoken to customer service and technical support have done everything they require for all the intermittent problems.

  • michele4675 Michele Hardy (@michele4675) reported from Bournemouth, England

    @virginmedia I have an issue with my tv and broadband connections. I think I may need an engineer to come out and have a look at connections

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia No worries ,is there a problem with webmail or mail in general as it keeps coming back with a error

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia They did but they ended up making us go through the same steps that my friend had done last week then advised it may take 4 hours to fix, obviously they are very upset as we’re promised in last nights call that if there was a fault VM would replace the kit and this was refused

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia At this rate I will be cancelling my service with virgin as it’s impossible to speak to anyone or get a problem resolved.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cathgray23 Catherine Gray (@cathgray23) reported from Horbury, England

    @virginmedia We got the first bill, the customer service guy was still answering my calls and he promised we wouldn’t be charged for TV. We were! Our next bill still has TV on and he is not replying to emails, texts or voicemails. One of the reasons we agreed to switch was personal service

  • PaulHull97 Paul (@PaulHull97) reported

    @virginmedia Yes I’m having the same issues, shows I’m connected to the router but the router can’t connect to the internet.

  • shazzh1 sharon hunt (@shazzh1) reported

    @virginmedia My broadband tv and phone have been down all day woodlawn dublin 17 is there any update when this will be resolved

  • alsalfsdad Alan Wright (@alsalfsdad) reported

    @virginmedia One of your colleagues told me it had been resolved with an apology - which wasn’t true. Then your colleague decided another contract was needed!!! A written complaint has gone in but your customer service is so bad it’s untrue

  • GeoffSlaughter Simple Rick's Simple Wafer Cookie (@GeoffSlaughter) reported

    . @virginmedia >10 weeks ago I called to tell you the phone line I've been paying for since Jan 2019 doesn't work and today after *another* engineer no show I *still* don't have a working phone line. It's utterly pathetic.

  • stephbabe86 stephanie obyrne (@stephbabe86) reported

    @virginmedia Sorry weve called that number several times with no resolve...is the mobile number for complaints and someone who can actually help...or do you have an email for the complaints team this maybe easier

  • stephbabe86 stephanie obyrne (@stephbabe86) reported

    @virginmedia Sorry weve called that number several times with no resolve...is the mobile number for complaints and someone who can actually help...or do you have an email for the complaints team this maybe easier

  • cathgray23 Catherine Gray (@cathgray23) reported from Horbury, England

    @virginmedia We discussed the Oomph package which I initially agreed to then changed my mind within the 14 days, informed the customer service guy, by phone, text and email, he said he would cancel. The engineer came and documented that TV had been refused and therefore didn’t install

  • ReikiGal_TLC Fiona Darby (@ReikiGal_TLC) reported

    @virginmedia She will ! The original email was headed up VAN INCIDENT .... maybe you get so many it was overlooked !? The internet & FB is full of van incidents !!

  • AmDonaghy Ann Donaghy (@AmDonaghy) reported

    @virginmedia Virgin media broadband and no they didn't. As soon as I mentioned twitter, I had all the help i couldn't get from January 21st. My account has now been sorted. Im no longer with Virgin media.