Virgin Media Outage Report in Callington, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Callington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Callington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Callington, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Plymouth and Saltash.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
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| Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Callington, England
Latest outage, problems and issue reports in Callington and nearby locations:
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Matt Davidson
(@MattDavidson_95) reported
from
Plymouth, England
@virginmedia shocking customer service. Trying to sort / discuss my current plan with you on WhatsApp (as no one’s free to call me) and now not receiving a response 👍🏽
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The tech guy 💙 #NHS
(@mkocziban) reported
from
Plymouth, England
@virginmedia We've been waiting over an hour on WhatsApp for a reply....#poor
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Ines Lopes
(@Iacobus35) reported
from
Plymouth, England
@virginmedia My problem is not my account, my problem is I don't have any service at moment, not TV, phone, or Internet, and I need wait until 29tg to have a engineer come in that is my problem.
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Ray Jones
(@rjonesplymouth) reported
from
Plymouth, England
Virgin @virginmedia log on procedures drive me crazy. Passwords 8-10 chars only, no special chars, and no show password facility. Very poor compared with most other organisations.
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nick tasker
(@NickTasker70) reported
from
Bere Alston, England
@virginmedia you’re very quick and helpful signing someone up to a contract and very disgusting when they try to cancel one, an hour on hold is not good and will be reported to the governing body
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Deej Sullivan
(@sullivandeej) reported
from
Plymouth, England
You never truly know how awful a company is until you try to cancel your services with them and let me tell you @virginmedia are the ******* worst.
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Darren Platt
(@DarrenPlatt10) reported
from
Plymouth, England
@virginmedia is there connection issues in Plymouth today ? Status check stats all is fine but no internet connection for hours ??
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Allun Roberts 🇺🇦
(@allunbobroberts) reported
from
Plymouth, England
@virginmedia Not fixed. Still had 2X customer service team members saying that I’ve been activated at my new address but the router says :- Requesting CM up address. No internet!!! #fixit #CustomerService
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Allun Roberts 🇺🇦
(@allunbobroberts) reported
from
Plymouth, England
@virginmedia It’s okay. I finally got through to somebody that makes sense. I think his name was Jeff and I just wanna say I think it’s the second time. I’ve spoken to this guy and his customer service is 2nd to none. And I just want to give him a big thumbs up.
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Allun Roberts 🇺🇦
(@allunbobroberts) reported
from
Plymouth, England
When I moved house @virginmedia , I didn’t expect to be #cutoff and without service because an engineer had to come and install a wire. Which is already installed and working for the previous owner. Please just activate my equipment!!!!! #CustomerService
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Shaun Jacobs
(@smjacobs78) reported
from
Plymstock, England
@virginmedia I understand its not appropriate on here.. i have already asked my mother to call you next week, i hope you can’t suitably help her as the cost of her contract is almost as much as i pay with a competitor and i have a lot more in terms of contract and VM isnt available here.
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matelot79
(@navyveteran79) reported
from
Plymouth, England
@virginmedia upgraded to one of your Volt bundles January, no access to Netflix since, despite prolific assurances from your WhatsApp Service that it will be sorted and that was 10 days ago, results and actions are more beneficial
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Allun Roberts 🇺🇦
(@allunbobroberts) reported
from
Plymouth, England
@virginmedia DM me and I’ll send you my phone number so you ca. arrange someone who can fix this to ring me, I’m done ringing you , three times and one hang up. Still no joy. If this continues I will cancel my account. Please fix this.
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Deej Sullivan
(@sullivandeej) reported
from
Plymouth, England
After over 7 hours, my 'chat' with @virginmedia customer services has just ended without them managing to do either of the things I asked them to, namely to match a better offer elsewhere or book a cancellation of my service more than 30 days in advance. They are truly the worst.
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neil dawkins
(@oniztiptoes) reported
from
Manadon, England
@RacingTV can I access RacingTV extra if I'm a virginmedia customer ? eg not have to put up evercagain with split screen to watch the Derby
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Eva_Fan
(@eva_fan_uk) reported
from
Plymouth, England
@mikesford @PHJ_MGF @virginmedia Seems like most of Plymouth, Exeter, Newton Abott and all of London are out. Apparently over all the country 57% of Virgin's network is currently down. #virginMediaDown
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Shaun Jacobs
(@smjacobs78) reported
from
Manadon, England
@virginmedia your website chat is not brilliant, my mother is trying to downgrade her package as too expensive and the agent when she got through was not helpful at all.. please help her
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matelot79
(@navyveteran79) reported
from
Plymouth, England
@virginmedia It’s 3/5 days it’s always 3/5 days, allegedly this is ticket number 3 and still no solution, every time I ring it’s the same staff answer
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Allun Roberts 🇺🇦
(@allunbobroberts) reported
from
Plymouth, England
@thebobhosking @virginmedia All they had to do was swap addresses and activate same equipment at the new house. #customerexperience is awful! Clear security, transfer call, clear security and repeat… over and over, then get cut off or “activated in 30 minutes!” BUT IT ISN’T. #compensation time I think.
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Colin Taylor
(@colintaylor571) reported
from
Plymouth, England
Virgin Media 📢 This number is claiming to be you: 07715393085 Can you Address this issue & Update me for my time. What are they like 😱
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Turbosaurusx
(@turbosaurusx) reported
@virginmedia There aren’t any faults. Every time I’ve called, your advisors simply read their script and reset my router. Problem fixed, until it happens again. Not going to spend more time chasing you. I’ll simply look to another provider if needed.
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Hoggg@Spurs Mad
(@THSpursMad) reported
@virginmedia why is your service so poor! As a start when you aren’t providing a service your customers have access to emails still… send something out to say you’re rubbish and can’t support a customer with what they have paid for.
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Jay Mccluskie
(@JayMccluskie) reported
@virginmedia Tried all options everything is plugged in box is on but wifi icon just flashing constantly. Done the pin reset same issue been like this for 2 days now don’t think the issue is my side
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Catherine white
(@Katywhite1991) reported
@virginmedia I’ve been offered the same package for £85 on Wednesday then £99 today then £110 an hour later!! Talk about terrible service! It’s impossible to find out your options as an existing customer and apparently every time you ask you get a different price! What a joke!
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Alexander Andrews
(@Alexandergandr2) reported
@virginmedia In an initial resolution provided today details of Virgin Media's breaches of protocol were omitted. In the initial response so was my request (again) for the recording of the conversation.
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Craig
(@Jagercraig) reported
from
Saint Neots, England
@virginmedia I’m not free from my awful contract with @VodafoneUK until 13/12/21, I’ve changed delivery date to be 11/12/21, but there’s nothing to say my contract will start then, can you help?
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Alexander Andrews
(@Alexandergandr2) reported
@virginmedia I was persuaded not to terminate my contract on the grounds that the poor service and continued customer service failures were due to individuals and the pandemic rather than being a company wide problem seem to have been platitudes rather than evidence based.
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Alexander Andrews
(@Alexandergandr2) reported
@virginmedia I have, since last December, requested the recordings of all calls. I have never received one. It would seem that Virgin as a company is reluctant to had over copies of staff lying.
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Michelle Beckett
(@MichelleBeckett) reported
@virginmedia I was told 3-5 days on the 12th November. I called last Monday to make sure it had been actioned, as promised confirmation email never arrived. They said it had gone through, and it would be in my bank no later than Fri 19th. Today, a different story altogether.
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Rosa Collins #Anti-racist
(@EarlyyearsRosa) reported
@virginmedia please give me customer services number as I need to speak to someone! I’m going round and round in circles using your help facility on the web page! 😞