Virgin Media Outage Report in Burton, Dorset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Burton, Dorset, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth, Poole, Christchurch and Wimborne Minster.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Total Blackout | |
| Poole |
Total Blackout | |
| Bournemouth |
Internet | |
| Poole |
Phone | |
| Poole |
Phone | |
| Poole |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burton, England
Latest outage, problems and issue reports in Burton and nearby locations:
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Andrew Dear 💙
(@spongedaddy67) reported
from
Burton, England
@virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…
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Care Bear
(@active_doug) reported
from
Poole, England
Virgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media
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Care Bear
(@active_doug) reported
from
Poole, England
@virginmedia Password has been reset by Virgin media. Still can not get to a login page
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Connor mellish
(@Connor_HC18) reported
from
Bournemouth, England
@vmbusinesshelp I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.
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Emma Goddard
(@goddard95) reported
from
Christchurch, England
@virginmedia Hey Virgin Media, the connection in Christchurch Dorset is unbelievably slow & customer service dreadful, all for £75 a month!!
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5G.ordon FONG (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
@virginmedia It starts to show the two fields for username and password by never completes the page load.
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Andy Paton
(@hammers01202) reported
from
Bournemouth, England
@virginmedia Residential customer for about 4years
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia this is an absolute joke now, I do not have time to just sit on hold all day. You clearly make it impossible for people to cancel their contracts on purpose
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Alan Ganter
(@alan67sb126) reported
from
Bournemouth, England
@virginmedia no Service since Sunday, no communication, from you guys, absolute joke, I hope you don't think your going to charge us for this service, time for City Fibre I feel.
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Jack Ransom
(@JackRansom4) reported
from
Burton, England
@virginmedia Wireless devices. Been going on all morning (this happens regularly but usually better after a reset - not today). Tried following the advice to check for problems in the local area, even that doesn’t work. Literally nothing more i can do.
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Jack Ransom
(@JackRansom4) reported
from
Burton, England
@virginmedia please can someone help? WFH and Wifi constantly dropping out (as per usual). Tried all the resets, still not working.
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TaiDragon #LockdownHairyBeast
(@TaiDragon) reported
from
Poole, England
@virginmedia It looks like the virgin services are not synced. The phone app says there are problems, you click on service and it says there are no issues, you call the service line and it tells you No issues, (it hangs up on you - bad CE) then you speak to someone and there is an issue...
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia spent over an hour on the phone now and have been cut off twice when I should of been transferred. I don’t actually know how you are still a running company, I have never had to deal with anyone more useless before
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
Hey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.
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5G.ordon FONG (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
@virginmedia It’s not an outage, I can’t even get the admin page locally.
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The Ginger Bear
(@tragic_velvet) reported
from
Bournemouth, England
Virgin media are such garbage, average at best. Can't wait to bin them off.
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia can you please explain why it is impossible to cancel a contract with you. Can get through for anything else but when you want to cancel you are put on hold for hours
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locharlotte
(@CharlotteLois) reported
from
Poole, England
@virginmedia pay for your “fastest” broadband for it not to load most days! Absolutely horrendous price I pay for a rubbish service!
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Emma Goddard
(@goddard95) reported
from
Christchurch, England
@virginmedia Nope, dreadful. That’s not customer service, that’s off loading to a computer. Not helpful for a 87 year old.
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Steve Beck
(@stevejbeck) reported
from
Bournemouth, England
Oh no! @virginmedia broadband is slow in our area at the moment (BH6). It’s supposed to be 100Mbps but it’s currently 29Mbps. I think there’s maintenance happening on our road right now but can’t see cos it’s behind a tree. Ah well. Looks like I’m gonna have to do some housework!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Turbosaurusx
(@turbosaurusx) reported
@virginmedia There aren’t any faults. Every time I’ve called, your advisors simply read their script and reset my router. Problem fixed, until it happens again. Not going to spend more time chasing you. I’ll simply look to another provider if needed.
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Hoggg@Spurs Mad
(@THSpursMad) reported
@virginmedia why is your service so poor! As a start when you aren’t providing a service your customers have access to emails still… send something out to say you’re rubbish and can’t support a customer with what they have paid for.
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Jay Mccluskie
(@JayMccluskie) reported
@virginmedia Tried all options everything is plugged in box is on but wifi icon just flashing constantly. Done the pin reset same issue been like this for 2 days now don’t think the issue is my side
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Catherine white
(@Katywhite1991) reported
@virginmedia I’ve been offered the same package for £85 on Wednesday then £99 today then £110 an hour later!! Talk about terrible service! It’s impossible to find out your options as an existing customer and apparently every time you ask you get a different price! What a joke!
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Alexander Andrews
(@Alexandergandr2) reported
@virginmedia In an initial resolution provided today details of Virgin Media's breaches of protocol were omitted. In the initial response so was my request (again) for the recording of the conversation.
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Craig
(@Jagercraig) reported
from
Saint Neots, England
@virginmedia I’m not free from my awful contract with @VodafoneUK until 13/12/21, I’ve changed delivery date to be 11/12/21, but there’s nothing to say my contract will start then, can you help?
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Alexander Andrews
(@Alexandergandr2) reported
@virginmedia I was persuaded not to terminate my contract on the grounds that the poor service and continued customer service failures were due to individuals and the pandemic rather than being a company wide problem seem to have been platitudes rather than evidence based.
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Alexander Andrews
(@Alexandergandr2) reported
@virginmedia I have, since last December, requested the recordings of all calls. I have never received one. It would seem that Virgin as a company is reluctant to had over copies of staff lying.
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Michelle Beckett
(@MichelleBeckett) reported
@virginmedia I was told 3-5 days on the 12th November. I called last Monday to make sure it had been actioned, as promised confirmation email never arrived. They said it had gone through, and it would be in my bank no later than Fri 19th. Today, a different story altogether.
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Rosa Collins #Anti-racist
(@EarlyyearsRosa) reported
@virginmedia please give me customer services number as I need to speak to someone! I’m going round and round in circles using your help facility on the web page! 😞