Virgin Media Outage Report in Burslem, Stoke-on-Trent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burslem, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burslem and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Burslem, Stoke-on-Trent, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Congleton, Crewe and Newcastle under Lyme.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Wi-fi | |
| Stoke-on-Trent |
||
| Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
||
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burslem, England
Latest outage, problems and issue reports in Burslem and nearby locations:
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Chris Walton
(@Ohrate_Tri) reported
from
Stoke-on-Trent, England
@virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.
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cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia is there an issue with the internet service in ST4 Stoke on Trent?
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Mark ODonnell
(@TheLensman) reported
from
Newcastle-under-Lyme District, England
@virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Sorry doesn't fix the problem
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bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.
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SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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Mark ODonnell
(@TheLensman) reported
from
Crewe, England
@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
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Lady Gray
(@princessandtoad) reported
from
Newcastle-under-Lyme District, England
@StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful
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Marc Almond
(@marcalmond7) reported
from
Stoke-on-Trent, England
@TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!
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Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
@zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Ramsbottom
(@SteRammy) reported
Oi oi @virginmedia. Been down for quite a number of hours now. I'm getting blue *****. Send help.
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KieronJames
(@KieronJames90) reported
@mikelavelle93 @virginmedia Lost count of how many times iv restarted my hub. You try and get technical help with it and they just fob you off.
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David🇵🇱
(@David65243316) reported
@virginmedia @DeadByBHVR both of yee fix ur ******* ****. First of all dbd, i shouldn't be getting a 30minut ban because i lagged out for the the third ******* time today, make it so i just stay in place and don't lag out. Virgin media are the biggest virgin pricks.
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Skye
(@Skye15255297) reported
@virginmedia been struggling with your business Hitron router (brand new replacement), only consistent connection is over some nights or for bursts of 10 mins throughout the day. I’ve done everything your websites have suggested to fix the problem and still experiencing problems
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steve marshall
(@colective) reported
@vmbusiness i have had a really bad experience with virgin business since joining vey bad intrenet end a no show on an engeneer visit on the 18th june very poor customer service
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Daz Ellis
(@DazEllisagain) reported
@birmingham_live So can we charge @virginmedia for not providing the service we're supposed to receive as they use the excuse "over utilisation" ........
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Martin
(@martinph) reported
@virginmedia Like I stated in my tweet, and my complaint, I called on the 13th May and was told the request had gone through. So 30 days from then I would have expected to be disconnected. However I'm still paying for a service I'm not using, and don't want, well over 30 days later.
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Tony Szulist
(@TonySzulist) reported
@virginmedia Sorry, don't get me wrong, It's not a poor experience just frustrating that trying to speak to someone to try and get it sorted seems to be very difficult. I am connected via the master socket. I managed to talk to someone today at VM. Engineer in the morning!.
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m
(@TheReaIM1) reported
. @virginmedia you got 5 minutes to fix your ****
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sarah hyland
(@mistress72) reported
@virginmedia I will do this as soon as I can. The issue is with an old account of my mums so as soon as I get the information from her I will message.