Virgin Media Outage Report in Ashington, Northumberland, England

Problems in the last 24 hours in Ashington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Ashington, England

The most recent Virgin Media outage reports came from the following cities: North Shields, Whitley Bay, and Borough of North Tyneside.

City	Problem Type	Report Time
North Shields	Internet	15 days ago
Whitley Bay	Phone	24 days ago
North Shields	TV	24 days ago
North Shields	Internet	24 days ago
Borough of North Tyneside	Wi-fi	2 months ago
North Shields	Wi-fi	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ashington, England

Latest outage, problems and issue reports in Ashington and nearby locations:

• 
  Trish (@YummyMummyMo) reported 8 minutes ago from Whitley Bay, England

  @kidneydoc101 @virginmedia @virginmedia reply to your customer, and sort out the problem. It's not difficult.

• 
  Malcolm Sinyard (@Mal_Area) reported 9 minutes ago from Whitley Bay, England

  @virginmedia service down NE26 PANTS

• 
  me (@shenry1972) reported 13 minutes ago from Whitley Bay, England

  @virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.

• 
  Nigel Auchterlounie (@spleenal) reported 14 minutes ago from Whitley Bay, England

  Hi @virginmedia i just had a call He said was from your technical department (We have been having quite a poor service from you over the last few months) He said he had to optimise the router & asked me to go to a site starting w3c Hung up because not a virginsite Was it you?

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 23 minutes ago from Whitley Bay, England

  @virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 26 minutes ago from Whitley Bay, England

  @virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor

• 
  Bob Scott (@scotty8461) reported 28 minutes ago from Shiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• 
  me (@shenry1972) reported 32 minutes ago from Whitley Bay, England

  Dear @virginmedia, why is your WiFi so bloody awful? Another day of resetting, rebooting etc etc and it's still **** 😩

• 
  Alvin TX Fernandez (@allymcgeorge) reported 35 minutes ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  Malcolm Sinyard (@Mal_Area) reported 40 minutes ago from Whitley Bay, England

  @virginmedia Well it said no issues, but all my devices will not connect, rebooted router. Nothing..

• 
  Simon Bewick (@SimonBewick) reported 45 minutes ago from Whitley Bay, England

  Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!

• 
  Karl Ward (@Look_North) reported 46 minutes ago from Whitley Bay, England

  @virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 47 minutes ago from Whitley Bay, England

  @virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.

• 
  Bob Scott (@scotty8461) reported 48 minutes ago from Shiremoor, England

  @virginmedia wifi speed is disgustingly slow in NE 27

• 
  me (@shenry1972) reported 48 minutes ago from Whitley Bay, England

  Why is @virginmedia customer service so unrelentingly bloody awful?? Still no call from an engineer, told replacement TiVo box would come by post for it to come out by courier and get notified of this 20 minutes after the delivery window has started and I was at work 😡

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 52 minutes ago from Whitley Bay, England

  @virginmedia Yep. Intermittent service

• 
  me (@shenry1972) reported 53 minutes ago from Whitley Bay, England

  @virginmedia Okay so why was I told it would be coming by post in 5 working days and why have I still not had a call from an engineer? Kind of my main issues and you can't blame Yodel for them!!

• 
  Chris Wade (@chriswadehome) reported 54 minutes ago from Whitley Bay, England

  @virginmedia how do I manage the devices registered to the virgin tv go app. Online help not any help

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 54 minutes ago from Whitley Bay, England

  @virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...

• 
  me (@shenry1972) reported 57 minutes ago from Whitley Bay, England

  @virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr T (@onemistert) reported 2 minutes ago

  @virginmedia I assume you will be adjusting our bills for the downtime? No service all day and still not back up.

• 
  Centre of the Universe (@centreoftheuni1) reported 3 minutes ago

  @virginmedia I raised a complaint 3 weeks ago and no one has contacted me. I was told just this afternoon that I would get a call from a manager around 4pm. Guess what? No call. It’s just really, really bad to be lied to and messed around for a service that we’re paying for and not getting.

• 
  Michael (@MykeJD1) reported 3 minutes ago

  @virginmedia It’s just crap, imagine telling a gamer you can’t play games, download any, play with friends, stream etc. Moving homes meant to be enjoyable, you can’t do anything so sorry. But this has ruined the experience. One month of using mobile data is rough.

• 
  Cam Watson (@snarkle) reported 6 minutes ago

  @jesslalau @virginmedia No wonder it’s taking so long to repair! @virginmedia is still broken for me here in SE1. Says a 9pm ETA. 🤞

• 
  Frazzz (@FrazzzYT) reported 6 minutes ago

  Anddddd the internet is down AGAIN! @virginmedia forever coating their users money and delivering terrible service that doesn't even stay online... #virginmediadown

• 
  Kevthegooner (@kevthegooner) reported 11 minutes ago

  @virginmedia It says service request and looks like a picture of a tv under it. Not sure why it shows a tv as we only have broadband

• 
  Benjaman Woolner (@ben_woolner) reported 17 minutes ago

  @virginmedia unable to play games or do online banking due to your lack of service. Upload speeds in kbps, signal that keeps dropping but hey in 24 hours we could book an engineers appointment

• 
  Andy BH (@andybh) reported 17 minutes ago

  @virginmedia Half an hour into exchanging texts and only now I'm told I need "Customer Relations" and there may be a "bit of a wait time" while he transfers the chat. 17:59 I get a text saying that Customer Services CLOSES at 18:00. You SURE this is not made deliberately difficult ?!

• 
  omar din (@dino_glas) reported 21 minutes ago

  @virginmedia Maybe easier to talk over the phone as there is alot of background to this issue

• 
  Frazzz (@FrazzzYT) reported 21 minutes ago

  @virginmedia It's the third time this month. Now it's when I normally upload so this is getting in the way of my work now...your status page never says anything useful