Virgin Media Outage Report in Ashington, Northumberland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 09:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ashington, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: North Shields, Whitley Bay, Blyth, Bedlington and Newbiggin-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
||
| Whitley Bay |
Internet | |
| North Shields |
Internet | |
| North Shields |
Internet | |
| Blyth |
TV | |
| North Shields |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashington, England
Latest outage, problems and issue reports in Ashington and nearby locations:
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John Barrass
(@john_barrass) reported
from
Cramlington, England
@virginmedia why can’t I get through on the phone to cancel my broadband ? I’ve also been in the queue for hours in online Chat, ridiculous customer service
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Paul Marshall
(@paulm844) reported
from
Whitley Bay, England
WHEN MY @virginmedia CONTRACT IS UP IM OFF TO SKY. Enough of this ****.
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Tatiana M Newton
(@iYogaBody) reported
from
Whitley Bay, England
@virginmedia it’s simply Disgraceful! As @gmail email user I CAN NOT logging into my own account to check my bill- is it even legal?? After 1 hour of ohone convo with @virginmedia agent my problem is not solved and I’m back in the loop 🔁
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Rob Wylie
(@RWileECoyote) reported
from
Whitley Bay, England
@virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I have called them twice today still having issues
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house love booked for two weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and I’m going to spend my morning again trying to fix!
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Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia broadband constantly disconnects, contacting you via phone is a total waste of time. How do I get this issue sorted?
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia your WiFi and service is a disgrace. Constant outage, hopeless WiFi range, unreachable "support". And now you're putting my bill up? Utter joke.
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Steven Smith
(@Steven_Smith89) reported
from
Longbenton, England
@virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I seem to be having BB connection issues here!!!
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.💙#FBPPR #FBPE You have no authority here johnson
(@chrismayes) reported
from
Whitley Bay, England
Hey @virginmedia #DontFundGBNews or i terminate my contract with you.
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!
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Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia What an absolute shower of **** your customer services are, goodbye don’t contact me again!
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Jacqueline Critchley
(@Jacq_Critch) reported
from
Longbenton, England
@virginmedia @Steven_Smith89 I’ve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP 🙏
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia All praise to your engineer Paul who has got us back online this afternoon. Still needs a new cable to be pulled through, but the fix is there. Thanks for everything.
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Its the wifi thats gone down. I am currently using a wired connection.
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia There are no issues in the region apart from your appalling service.
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Tommy Rotten
(@Beardyknave) reported
from
Shiremoor, England
@james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia Thanks - doesn’t help. All state no known issues. We’ve no TV/phone/broadband or anything. using O2 phone hotspot to connect to you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Toner
(@toner_martin) reported
@MartinSLewis rang @virginmedia about the £4 increase. When on hold was offered £4 discount for 6 months. When I spoke to customer services offered £2.50 discount for 6 months. Girl told me they were unable to offer £4!
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George Messa
(@georgemessa) reported
@virginmedia We reboot it all the time to try and fix it but it only ever works for a few hours. Rebooted a few days ago I think. I haven't been told about a BQM so that would be good. I also would like to find out about getting a booster upstairs so I can run a wired connection
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ToastyJackss
(@_ToastyJacks) reported
@virginmedia It's on the wired connection... obviously I would check that, I'm a networker not an idiot...
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Amy McGregor
(@amydon88_amy) reported
@virginmedia let down yet again, been told our new tv remotes would be delivered today but again nothing! Nothing on our account.
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RoM
(@RoMonwhy) reported
@virginmedia They have finally done some works but cancelled again on my install a week later. Worst company ever
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neal b
(@goonerneal) reported
@virginmedia Apparently the Sony a max of 570gb coming down the line to my house. Said. Any chance you can find out what’s going on ?
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Brian Hutchinson
(@bhutch41) reported
@virginmedia Please call me as I still need to cancel my account
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Ali Haughton
(@Alison_Haughton) reported
@virginmedia I did phone about 5 mins before your reply and got cut off. Yes address is still the same. Will wait 2 more weeks to see if it arrives. Thanks for your help.
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Numan Ali
(@NumanAli21) reported
@virginmedia can you help? I left Virginmedia 6 months ago due to a house move, and you didn’t offer services at my new postcode. I have a virginmedia email account, which I’ve lost access to. I’d like access to the account for a few weeks, in order to reset some associated acc
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peter darbyshire
(@darbysth) reported
@virginmedia Thanks for the copy and paste reply.I’ll copy and paste I want to cancel due to the increase.Please answer your phones.