Virgin Media Outage Report in Winscombe, North Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Winscombe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Winscombe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Winscombe, North Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Wells, Weston-super-Mare, Clevedon and Winscombe.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
TV | |
| Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Total Blackout | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Winscombe, England
Latest outage, problems and issue reports in Winscombe and nearby locations:
-
Matthew Turner
(@MTurnerNFL) reported
from
Wells, England
@virginmedia Hi there! I'm so sorry but our circumstances have changed and we now can't make tomorrow, but the problem isn't sorted. Is it possible to rearrange for next week?
-
Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia My account has been compromised so I can’t sign in to join?
-
Tina Badley
(@tinabadley) reported
from
Bristol, England
@BookDreamerSal @virginmedia Having the same problem. Just called Virgin - it seems many people are too. They're trying to sort it.
-
Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia I spoke to a rude adviser who said they’d escalate it. However my pac code has already been swapped out and there was no urgency. I am now waiting in the hope that someone else doesn’t get control of my phone
-
Amy
(@Yippers) reported
from
Bristol, England
@virginmedia Email to say it was resolved by offer of an apology which I never accepted so I called customer services who offered the credit of overpayment onto my account which I’m still waiting for.
-
AngelMelSelector
(@AngelMel2017) reported
from
Bristol, England
@virginmedia Hello, following on from my tweet regarding complaint of not receiving my credit refund. I have not heard back from the complaints team. What's the best way to proceed? Thanks
-
VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmobileuk @virginmedia hi I ordered a phone on the 29 July not heard anything until yesterday then order was done but no credit agreement received phone call to you again for an hour today no resolution call handler said he would call back still no call 😩
-
Tony Cox
(@coxtonycox) reported
from
Bristol, England
@virginmedia stop emailing and texting me every day threatening to fine me £100 for the non return of your equipment. On 23 August I booked for one of your engineers to collect it on 13 September. This poor customer service is one of the reasons I left Virgin after 10+ years.
-
Stephen Anthony
(@Harveys_Rejects) reported
from
Glastonbury, England
@premierinn @virginmedia Is there a problem with your service this evening? Cannot get on the Free or Ultimate WiFi?
-
Derby Pascal
(@derbypascal) reported
from
Bristol, England
@virginmedia I'm not sure what you mean, I literally have no signal or mobile data, hundreds of people are in the same position. And others with EE and Three are also down in this area but no one knows why...
-
Matthew Turner
(@MTurnerNFL) reported
from
Bristol, England
@virginmedia Hi again guys. Exactly the same experience. They can't help me because by the time I've waited on hold, and weve discussed the problem again (for the 20th time or so), the problem has resolved. It's still happening 4 times an evening and it needs fixing. Please help.
-
Matthew Turner
(@MTurnerNFL) reported
from
Bristol, England
@virginmedia Even if everything is replaced. Box, entire cabling, whatever. I'm not getting the service that I pay for, over an extended period of time.
-
AngelMelSelector
(@AngelMel2017) reported
from
Bristol, England
@virginmedia I'm disappointed with the service I have received. Finally ended my contract, claimed my credit refund only for it still not arrive 6weeks later. Called call centre & was told I'd have to wait 2/3 more weeks. Why? Its unacceptable to have to wait so long. #complaint
-
Tina Badley
(@tinabadley) reported
from
Bristol, England
@virginmedia is everything down in BS1? Trying to work and can't send any emails 🙄
-
Derby Pascal
(@derbypascal) reported
from
Bristol, England
@virginmedia The service checker just says its down but doesn't tell me what's going on.
-
vinnie voke
(@vinnievoke) reported
from
Bristol, England
@virginmedia @virginhelp so 17h with no reply wicked costumer service
-
Joanne Varney (White
(@joannevarney68) reported
from
Bristol, England
@virginmedia All checks done, says to check back in 22 hours 😲 if still a issue book a engineer
-
vinnie voke
(@vinnievoke) reported
from
Bristol, England
@Virgin @virginmedia @virginhelp well it's now been 21 hours since I was passed over to the help desk for picture break up on all channels on TiVo box and I'm still waiting this is shocking
-
AngelMelSelector
(@AngelMel2017) reported
from
Bristol, England
@virginmedia Thank you for your reply. He told me that the cheque had not been activated when I first called 5th June. I was told it would be sent out via check. He told me today it would take a further 2/3 weeks. Sadly was no help at all. 😒😥
-
Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia As early as possible before whoever does this manages to help themselves to my money like last time
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ray Bird
(@raybird1981) reported
@virginmedia I am disgusted with the service we have received from your call centre today especially your retention team ! Started the 1st call just looking for a better price now after 3 calls am actually going to cancel and swap are provider to @SkyUK !!!
-
Shewhoissaggi
(@shewhoissaggi) reported
@virginmedia I wish to change package to broadband only and apparently need to speak to dosconnections .. at this rate i may just cancel it all
-
Ryan
(@rharris_16) reported
@virginmedia There are no service issues at all it’s that you don’t offer any way to cancel your **** Wi-Fi apart from calling a number no one answers
-
Kevin Cooper
(@mrkevincooper) reported
@virginmedia Advised it was in virgins network not local. Advised it would be fixed yesterday and hasn't been yet. 9 days now
-
Ryan
(@rharris_16) reported
**** you @virginmedia over an hour on hold and cut off. Get in the bin
-
Neil Hunt
(@NeilH013) reported
@virginmedia I know you're trying to help but it's another redirect to somewhere that doesnt help. Is there a webchat option somewhere?
-
Rishabh Gadodia
(@RishabhGadodia) reported
@virginmedia I'VE TRIED CALLING AND THEY ARE USELESS. THAT LINK JUST CONTAINS LOADS OF USELESS ARTICLES. HOW DO I SPEAK TO SOMEONE WHO CAN HELP AND KNOWS WHAT THEY ARE TALKING ABOUT???? I AM REPORTING YOU TO OFCOM YOU THIEVESS!!!!
-
zoe willox
(@WilloxZoe) reported
@virginmedia i have been trying to cancel my service with you for a week, ive been on hold for two hours each day and still not answer!!
-
marc
(@bighandsmassuer) reported
@virginmedia I’m already a customer, it doesn’t seem to work but I’ll try again!! I’m out of contract on the 7th July, after the performance over the last few weeks I’m looking elsewhere as well
-
Jonny
(@UpNorthFreedom) reported
@virginmedia Thanks for the help! I have just sent a text to the number you mentioned, but even with full signal it just won't send currently!