Virgin Media Outage Report in Torpoint, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Torpoint, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Torpoint and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 11: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Torpoint, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Phone | |
| Plymouth |
TV | |
| Plymouth |
Internet | |
| Plymouth |
Phone | |
| Plymouth |
Wi-fi | |
| Plymouth |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Torpoint, England
Latest outage, problems and issue reports in Torpoint and nearby locations:
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Daniel Daw
(@DanielDaw) reported
from
Plympton, England
@virginmedia Actually the worst service I’ve genuinely ever experienced. You cancel my tv/broadband set up the day before I move in, then try to charge me for a free sim you gave me. 10+ hours on the phone later, on hold for over 30 minutes again...abysmal.
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Gary Futcher
(@gafutch) reported
from
Plymouth, England
@virginmedia Hi. Recently received new hub after weeks of intermittent service issues with previous one. Tried to watch Morherland on catch-up tonight and had at least a dozen moments when playback was buffering. Might be a one-off but still annoying!
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Martin Burgess-Moon 🏳️🌈
(@BurgessMoon) reported
from
Plymouth, England
@Classicbritcom @virginmedia Yes. I had awful trouble with them. Their customer service is shocking. So, I cancelled & moved to @SkyUK Their service is so much better. M x
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Dave Witts
(@DaveWitts) reported
from
Plympton, England
Terrible customer service from @virginmedia today. Wanted £50 to help me resolve a technical issue. Can't wait to get back to sky or BT.
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Mechelle Rowe
(@MechelleRoweJ) reported
from
Plympton, England
@virginmedia terrible customer service today. Wifi & TV service down since yesterday. Told no fault by overseas call handler. Unacceptable! #broadband #cablemanagement #tv #virginmedia #poorcustomerservice #customerservice #WiFi #sadcustomer @MoneySavingExp
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Seamus McCoy
(@seamus_mccoy) reported
from
Plymouth, England
@leebandoni Tell your guy to so sort his fu*king network out! What's going on @virginmedia my work phone has been down for ages now... 😡
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Joshua Bain 👨🔬
(@HRHJBain) reported
from
Plymouth, England
@virginmedia Yes the advisor on the phone made me do it twice and it’s still not working
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𝐒𝐎𝐌𝐄𝐓𝐈𝐌𝐄𝐒 𝐍𝐄𝐖 𝐌𝐎𝐑𝐎𝐍
(@cinemec) reported
from
Plymouth, England
@virginmedia having trouble with the virgin wifi in a travelodge. It’s not 24/7 phone support if you don’t answer calls.
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#HarrysDad
(@WestlakeKevin) reported
from
Plymouth, England
@virginmedia On the phone for 97 minutes to your “customer service” team, on the strike of 9pm I get cut off. This is an open invitation for you to call me tomorrow, DM me for my mobile number, and sort my issues out. You are in breach of contract, it needs sorting and very
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Joshua Bain 👨🔬
(@HRHJBain) reported
from
Plymouth, England
@virginmedia I’ve lost @Channel4 help!!!
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#HarrysDad
(@WestlakeKevin) reported
from
Plymouth, England
@virginmedia I have had this issue for over 6 months, I have repeatedly restarted the box, I’ve had an engineer visit, but I’m still listening to Alvin, Simon and Theodore instead of @IamAustinHealey Sort this out please.
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DCA PR
(@DCA_PR) reported
from
Plymouth, England
Our phone lines, emails and Internet are all down - please contact the team on their mobiles until @vmbusiness can get us back online. Apologies for any delay in responding to messages. @vmbusinesshelp
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Liam
(@TheLumster) reported
from
Plympton, England
@virginmedia - in the phone re-arranging my package! Service agreed, operative transferred me and there I sat for 1 hour! Rang back - waited 15 mins for another operative so I rang off. #PissPoor
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Seamus McCoy
(@seamus_mccoy) reported
from
Plymouth, England
@leebandoni Tell your guy to sort his fu*king network out! What's going on @virginmedia my work phone has been down for ages now... 😡
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Kate
(@KateMurphy96) reported
from
Plymouth, England
@virginmedia worst customer service. Rang up to leave as price is ridiculous. 20 min wait to be put through and then hung up on. Rang again and suddenly they can’t hear me- say they’ll call back and don’t. Rang again and now closed. Exactly why I’m leaving
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Jayne
(@Jaynewall1) reported
from
Ivybridge, England
@virginmedia We are a new customer or maybe not at this rate. All we want is to be connected we have all the cables already as it’s a new build
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Dave Witts
(@DaveWitts) reported
from
Plympton, England
@virginmedia No WiFi again. How can I get an engineer to visit me and set up my system correctly. It's been terrible since day one.
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Lee Lough
(@lee_lough) reported
from
Plymouth, England
@virginmedia not great customer service, this call has been going on for over 25 minutes now and all I want to do is speak to someone 😡 take me off hold!!!
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Sean Hynes
(@Sean_Hynes97) reported
from
Plympton, England
@KyleGatfield97 Virgin media is down mate gutted 😔
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Rose MacInnes
(@rosemacinnes1) reported
from
Plymouth, England
@virginmedia Still got the same problem, I shall try this evening it maybe quieter.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine Ham
(@CatherineMHam) reported
@virginmedia The customer advisor kept saying he couldn’t see all the information but did acknowledge someone may have ‘misheard’. Despite his assurance about 48hr reconnection we have still been text about collection of Virgin box etc. Please DM me to arrange a phone call to resolve.
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Paul D
(@RCZPaul) reported
@virginmedia Still, after all this time and you saying you have the equipment back, I am getting emails to the closed account (you closed it) letters to my old house, (you was notified I have moved) and now I have had to take my complaint to the regulator. Some good talking to you.
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bruh
(@32bitboof) reported
@mikeallder @virginmedia same problem here
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Rachel Smith
(@HotelRach) reported
@jerrijd @virginmedia Ours is still down :(
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🖤🤍🖤˜”*°•.˜”*°• Marie •°*”˜.•°*”˜🖤🤍🖤
(@Blue_eyes_Holty) reported
@virginmedia what’s the complaints department number ? Your customer services is absolutely shocking ! Put through to 8 different people then the last hangs up !!! All to close account! Absolutely disgusting service ! The fact I was thinking of staying
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hlord08
(@ponks1) reported
@virginmedia no phone signal on my mobile all morning . Can you advise please
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Steelboy and *Woke* 🇪🇺🇬🇧🇳🇱🏳️🌈🌍
(@steelboysteel) reported
@DrewLawDesign Virgin Media customer support.
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colin burke
(@twitburkie) reported
@virginmedia how do I report having NO land line phone service? Tests say no issues, when I phone the recording blathers on re broadband problem, before advising I've called re fault with TV? Then it suggests possible wait for an hour-maybe if I was sure of being correctly routed
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Rachel Smith
(@HotelRach) reported
@virginmedia Any news? Our postcode is EX4 3SP, I can’t register the issue online as we’re a business. Who can’t do any work at the moments with lots of disgruntled guests!
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camcatchthesehands
(@camiikazeee) reported
It’s literally the 21st century @virginmedia there is no excuse for your WiFi to be so bad pls grow up