Virgin Media Outage Report in Torpoint, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Torpoint, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Torpoint and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 25: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Torpoint, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
Internet | |
| Plymouth |
Wi-fi | |
| Plymouth |
Internet | |
| Plymouth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Torpoint, England
Latest outage, problems and issue reports in Torpoint and nearby locations:
-
Troy Ferguson-Rea
(@TroyRe4) reported
from
Manadon, England
@virginmedia Here we go again - Internet up and down again and TV also having issues!!!!
-
Charlie Strachan
(@CharlieStracha2) reported
from
Manadon, England
@virginmedia tried calling as my TiVo box has no signal & won’t turn on. Your customer service is not even working 😤
-
Steve Prior
(@Steve_M_Prior) reported
from
Manadon, England
@virginmedia any update to internet at PL4 area? Still down.
-
Shaun Jacobs
(@smjacobs78) reported
from
Plymstock, England
@virginmedia I understand its not appropriate on here.. i have already asked my mother to call you next week, i hope you can’t suitably help her as the cost of her contract is almost as much as i pay with a competitor and i have a lot more in terms of contract and VM isnt available here.
-
Shaun Jacobs
(@smjacobs78) reported
from
Manadon, England
@virginmedia your website chat is not brilliant, my mother is trying to downgrade her package as too expensive and the agent when she got through was not helpful at all.. please help her
-
matelot79
(@navyveteran79) reported
from
Plymouth, England
@virginmedia It’s 3/5 days it’s always 3/5 days, allegedly this is ticket number 3 and still no solution, every time I ring it’s the same staff answer
-
matelot79
(@navyveteran79) reported
from
Plymouth, England
@virginmedia upgraded to one of your Volt bundles January, no access to Netflix since, despite prolific assurances from your WhatsApp Service that it will be sorted and that was 10 days ago, results and actions are more beneficial
-
Matt Davidson
(@MattDavidson_95) reported
from
Plymouth, England
@virginmedia shocking customer service. Trying to sort / discuss my current plan with you on WhatsApp (as no one’s free to call me) and now not receiving a response 👍🏽
-
Ray Jones
(@rjonesplymouth) reported
from
Plymouth, England
Virgin @virginmedia log on procedures drive me crazy. Passwords 8-10 chars only, no special chars, and no show password facility. Very poor compared with most other organisations.
-
Darren Platt
(@DarrenPlatt10) reported
from
Plymouth, England
@virginmedia is there connection issues in Plymouth today ? Status check stats all is fine but no internet connection for hours ??
-
Allun Roberts 🇺🇦
(@allunbobroberts) reported
from
Plymouth, England
@thebobhosking @virginmedia All they had to do was swap addresses and activate same equipment at the new house. #customerexperience is awful! Clear security, transfer call, clear security and repeat… over and over, then get cut off or “activated in 30 minutes!” BUT IT ISN’T. #compensation time I think.
-
Allun Roberts 🇺🇦
(@allunbobroberts) reported
from
Plymouth, England
@virginmedia DM me and I’ll send you my phone number so you ca. arrange someone who can fix this to ring me, I’m done ringing you , three times and one hang up. Still no joy. If this continues I will cancel my account. Please fix this.
-
Allun Roberts 🇺🇦
(@allunbobroberts) reported
from
Plymouth, England
@virginmedia Not fixed. Still had 2X customer service team members saying that I’ve been activated at my new address but the router says :- Requesting CM up address. No internet!!! #fixit #CustomerService
-
Allun Roberts 🇺🇦
(@allunbobroberts) reported
from
Plymouth, England
@virginmedia It’s okay. I finally got through to somebody that makes sense. I think his name was Jeff and I just wanna say I think it’s the second time. I’ve spoken to this guy and his customer service is 2nd to none. And I just want to give him a big thumbs up.
-
Allun Roberts 🇺🇦
(@allunbobroberts) reported
from
Plymouth, England
When I moved house @virginmedia , I didn’t expect to be #cutoff and without service because an engineer had to come and install a wire. Which is already installed and working for the previous owner. Please just activate my equipment!!!!! #CustomerService
-
The tech guy 💙 #NHS
(@mkocziban) reported
from
Plymouth, England
@virginmedia We've been waiting over an hour on WhatsApp for a reply....#poor
-
nick tasker
(@NickTasker70) reported
from
Bere Alston, England
@virginmedia you’re very quick and helpful signing someone up to a contract and very disgusting when they try to cancel one, an hour on hold is not good and will be reported to the governing body
-
neil dawkins
(@oniztiptoes) reported
from
Manadon, England
@RacingTV can I access RacingTV extra if I'm a virginmedia customer ? eg not have to put up evercagain with split screen to watch the Derby
-
Eva_Fan
(@eva_fan_uk) reported
from
Plymouth, England
@mikesford @PHJ_MGF @virginmedia Seems like most of Plymouth, Exeter, Newton Abott and all of London are out. Apparently over all the country 57% of Virgin's network is currently down. #virginMediaDown
-
Ines Lopes
(@Iacobus35) reported
from
Plymouth, England
@virginmedia My problem is not my account, my problem is I don't have any service at moment, not TV, phone, or Internet, and I need wait until 29tg to have a engineer come in that is my problem.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
🇬🇧
(@FiveStarGer) reported
@ThreeUK Stop telling lies data isn't fine it constantly cuts out, also calls won't work via 3rd party services if your in my situation ie broadband down. You lot and @virginmedia are a complete and utter joke you don't give a **** about anyone as long as the money comes in
-
🇬🇧
(@FiveStarGer) reported
@ThreeUK Data services aren't working normally I keep having to flick aeroplane mode on and off. This is an absolute joke between you lot and my @virginmedia broadband being down it's a disgrace
-
Trina S 💙
(@BrownEyedGirlGB) reported
@virginmedia I became a Virgin Media customer when the installation was completed at noon on Monday. I’m on your M250 plan. That evening I contacted your help team as I was having issues when streaming and Speedtest was showing I was getting nothing like what I signed up for. 1/2
-
Katie Buckingham
(@katie_katie23) reported
@virginmedia Received the adapter and finally have a working phone line. Shame it took 3 weeks to get to the bottom of the issue. Disappointed that I was told porting number was able to be done by several staff and that they submitted a form to request it, but at least phone is working now
-
Chris | FM Mou
(@ChrisMouUK) reported
@virginmedia can anyone get in touch with me regarding issues I am facing. I have tried numerous times over WhatsApp and the online chat but unfortunately I am being palmed off. Please help otherwise I'll just cancel.
-
🇬🇧
(@FiveStarGer) reported
What a joke @virginmedia your crappy app says there is no issues in my area yet there's been 10 engineers working in my street all day. No issues aye OK pal lol
-
kef
(@siltanu) reported
@555Husker @virginmedia Backup! 10 days our area broadband has been down, why you bother for buckuo a line if it does not connect within days. You are taking us for a ride. So frustrating and very disappointing.
-
Stuart Allsopp
(@StuInAus) reported
@virginmedia The outcome was that after over TWENTY minutes they refused to deal with it unless I gave them an account number. And the box is still wide open for people to rip the cables out of. Because the 'customer service' number is a joke.
-
kef
(@siltanu) reported
@555Husker @virginmedia I have never seen for a while, virigin services going down year after year. We have been with company for long time. We ahve been with out broad 10 days counting...
-
kef
(@siltanu) reported
@555Husker @virginmedia I am so frustrated, they have been saying that identified the problems engineers have been dispatched. How long does it take? Two weeks? What a mistake to be with virgin .