Virgin Media Outage Report in Torpoint, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Torpoint, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Torpoint and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 16: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Torpoint, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Plymouth.
City | Problem Type | Report Time |
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Internet | ||
Internet | ||
TV | ||
Internet | ||
Wi-fi | ||
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Torpoint, England
Latest outage, problems and issue reports in Torpoint and nearby locations:
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Jayne (@Jaynewall1) reported from Ivybridge, England
@virginmedia We are a new customer or maybe not at this rate. All we want is to be connected we have all the cables already as it’s a new build
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Gary Futcher (@gafutch) reported from Plymouth, England
@virginmedia Hi. Recently received new hub after weeks of intermittent service issues with previous one. Tried to watch Morherland on catch-up tonight and had at least a dozen moments when playback was buffering. Might be a one-off but still annoying!
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#HarrysDad (@WestlakeKevin) reported from Plymouth, England
@virginmedia On the phone for 97 minutes to your “customer service” team, on the strike of 9pm I get cut off. This is an open invitation for you to call me tomorrow, DM me for my mobile number, and sort my issues out. You are in breach of contract, it needs sorting and very
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Sean Hynes (@Sean_Hynes97) reported from Plympton, England
@KyleGatfield97 Virgin media is down mate gutted 😔
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Rose MacInnes (@rosemacinnes1) reported from Plymouth, England
@virginmedia Still got the same problem, I shall try this evening it maybe quieter.
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Joshua Bain 👨🔬 (@HRHJBain) reported from Plymouth, England
@virginmedia Yes the advisor on the phone made me do it twice and it’s still not working
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Nicolimage (@ShayNicol23) reported from Plymouth, England
@virginmedia Apparently so, but it never gets resolved. I gave the last person online a ref no. He didn't know what it related to! More stress.
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EZZA (@erinchelseytayl) reported from Plymouth, England
@virginmedia someone broke into our student accommodation and stole our internet router. We have deadlines on Friday & the letting company isn’t taking this seriously please help us out. We need internet.
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Mechelle Rowe (@MechelleRoweJ) reported from Plympton, England
@virginmedia terrible customer service today. Wifi & TV service down since yesterday. Told no fault by overseas call handler. Unacceptable! #broadband #cablemanagement #tv #virginmedia #poorcustomerservice #customerservice #WiFi #sadcustomer @MoneySavingExp
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Dave Witts (@DaveWitts) reported from Plympton, England
@virginmedia No WiFi again. How can I get an engineer to visit me and set up my system correctly. It's been terrible since day one.
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Daniel Daw (@DanielDaw) reported from Plympton, England
@virginmedia Actually the worst service I’ve genuinely ever experienced. You cancel my tv/broadband set up the day before I move in, then try to charge me for a free sim you gave me. 10+ hours on the phone later, on hold for over 30 minutes again...abysmal.
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Nicolimage (@ShayNicol23) reported from Plymouth, England
@virginmedia I've called them over and over, I'm not getting anywhere! Do I have to take this to the ombudsman to get it sorted. 5 hours of trying to sort this isn't working. Broken promises and stress!
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Martin Burgess-Moon 🏳️🌈 (@BurgessMoon) reported from Plymouth, England
@Classicbritcom @virginmedia Yes. I had awful trouble with them. Their customer service is shocking. So, I cancelled & moved to @SkyUK Their service is so much better. M x
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#HarrysDad (@WestlakeKevin) reported from Plymouth, England
@virginmedia I have had this issue for over 6 months, I have repeatedly restarted the box, I’ve had an engineer visit, but I’m still listening to Alvin, Simon and Theodore instead of @IamAustinHealey Sort this out please.
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Liam (@TheLumster) reported from Plympton, England
@virginmedia - in the phone re-arranging my package! Service agreed, operative transferred me and there I sat for 1 hour! Rang back - waited 15 mins for another operative so I rang off. #PissPoor
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DCA PR (@DCA_PR) reported from Plymouth, England
Our phone lines, emails and Internet are all down - please contact the team on their mobiles until @vmbusiness can get us back online. Apologies for any delay in responding to messages. @vmbusinesshelp
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Kate (@KateMurphy96) reported from Plymouth, England
@virginmedia worst customer service. Rang up to leave as price is ridiculous. 20 min wait to be put through and then hung up on. Rang again and suddenly they can’t hear me- say they’ll call back and don’t. Rang again and now closed. Exactly why I’m leaving
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Lee Lough (@lee_lough) reported from Plymouth, England
@virginmedia not great customer service, this call has been going on for over 25 minutes now and all I want to do is speak to someone 😡 take me off hold!!!
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𝐒𝐎𝐌𝐄𝐓𝐈𝐌𝐄𝐒 𝐍𝐄𝐖 𝐌𝐎𝐑𝐎𝐍 (@cinemec) reported from Plymouth, England
@virginmedia having trouble with the virgin wifi in a travelodge. It’s not 24/7 phone support if you don’t answer calls.
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Dave Witts (@DaveWitts) reported from Plympton, England
Terrible customer service from @virginmedia today. Wanted £50 to help me resolve a technical issue. Can't wait to get back to sky or BT.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Royle (@burgerlion) reported
@virginmedia The odd thing is that both the bedroom boxes have full access but our main box won’t play any on demand service. We were originally told that this would be fixed by the beginning of December, now I’m being told it will be 4th Jan at the earliest.
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Raventomb (@Raventomb) reported
@virginmedia I dont want to spend further time on the phone to virgin media - im asking can we count on the guarantee given to me by your customer service team today that we will receive our set up box on 5th dec
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Phil Tattersall (@ThatBritshBoy) reported
@virginmedia primary email account hasn't received any mail since 20th December. Can log into webmail fine. Secondary account working normally. Please help
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Shad Miah* (@smokingshad) reported
@virginmedia After waiting over 2 weeks, I’m still awaiting this adapter thing for my phone line. Could you please tell me what is going on? I’ve been on the phone to one of your advisers for over an hour & can’t get to the bottom of the problem.
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lynette higgins (@lynettehiggins3) reported from Edinburgh, Scotland
@virginmedia Yes it is telling me there are no issues in my area and that I should have registered re issue - I did yesterday and today, do your departments or records not get joined up, completely shocking service
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C Hubby (@crubby09) reported
@virginmedia OK all that being said, what do we get in return?? Because I assume we will still have to pay for it even though we have no Internet or TV for three days. Even if there is an outage as you say, this is a shambles and not fair on anyone who is with Virgin media
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Robbie Jay Barratt (@RobbieJBarratt) reported
@virginmedia No. It worked, then your man came and it didn’t. Don’t need to check your service issues page - again.
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Robbie Jay Barratt (@RobbieJBarratt) reported
@virginmedia I think the cable left unattached outside my front door might be the issue here…
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Clare (@Gray13Clare) reported
@virginmedia Just lost a customer have filed a complaint, cancelled my contract and gone elsewhere 👋 👋
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Stuart Hey (@stuhey83) reported
@virginmedia No one has attempted to contact me as even your colleague on the 6th call I’ve made stated to me that my complaint hadn’t been filed in properly from my previous call. I’ve heard all the excuses I just want to speak to someone and get this resolved