Virgin Media Outage Report in Tarrant Hinton, Dorset, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tarrant Hinton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tarrant Hinton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Tarrant Hinton, Dorset, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth, Poole, Shaftesbury and Christchurch.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Internet | |
| Poole |
Total Blackout | |
| Bournemouth |
Internet | |
| Bournemouth |
Internet | |
| Shaftesbury |
Wi-fi | |
| Poole |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tarrant Hinton, England
Latest outage, problems and issue reports in Tarrant Hinton and nearby locations:
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia I was contacting you about the terrible service. I didn't have internet for a week and had to use up all of my data hotspotting as I work from home. Your disconnection team member "Helen" was rude and argumentative and kept shouting over the top of me. Go and listen to the call.
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Matt Simpson
(@_Matt_Simpson_) reported
from
Bournemouth, England
@virginmedia my WiFi doesn’t work and I have no idea why, or where even to start. Could you help please?
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Jamie Will
(@YoungJambo) reported
from
Bournemouth, England
@virginmedia You also "aim" to provide internet that actually works and customer service that doesn't lie to the customer just to get them off the phone, how's that working out? #VirginMedia #DoBetter
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia If I'm a customer of yours and need customer service, you put me through to a call centre in India that provides wrong information. If I call and say I'd like to sign up as a new customer, I get UK/Ireland call centres... This is wrong. Do better.
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Carl Taylor
(@CarlJTaylor23) reported
from
St. Leonards and St. Ives, England
@virginmedia - twice I have been cut off when calling you this morning. Third time referred to complete a form on your website. Form doesn’t exist and wants me to hold for 45 mins for Live Chat! Not a great service!
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.
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Carl Taylor
(@CarlJTaylor23) reported
from
St. Leonards and St. Ives, England
@virginmedia 2 hours and counting to try and cancel my contracts with you. What terrible service!
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Elayne (she/her)
(@elayne100360) reported
from
Bournemouth, England
@virginmedia @virginhelp Too long & complicated here, I want to send info via email to you. You need to read it to respond & help.
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Marty Caine - #Cromwellians
(@Marty_Caine) reported
from
Poole, England
2 hours listening to repeated **** music waiting to get through to @virginmedia and still no joy and no internet!!!!!
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TaiDragon
(@TaiDragon) reported
from
Poole, England
@JohnnyDude1983 @virginmedia According to virgin, any more than 8 devices (including lightbulbs) and they won’t look in to issues and they would expect it to drop all devices randomly
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Bourneirish
(@TirEoghain59) reported
from
Christchurch, England
@virginmedia Promised management call back which never happened, half hour waits then advised to do online complaint.... 😑Then to be told online complaint system doesn't work. Such poor customer service throughout
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*monica jeffress
(@monicajtwin) reported
from
Bournemouth, England
@virginmedia And most expensive,horrid company
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frazer railton
(@frazerrailton) reported
from
Bournemouth, England
@Stephen97257743 @YODELhell @virginmedia They are awfull I have stopped ordering things if yodel are there delivery service
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michael bass
(@1972madmike32) reported
from
Poole, England
@virginmedia Can you sort out BBC 1 ,as it's laggy as and like it's running at too slow speed ,it has been for last hour .
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Jamie Will
(@YoungJambo) reported
from
Poole, England
@virginmedia The call was this morning btw. If only she was the only rude and unhelpful member of your customer service team, but no... Apart from maybe 2 of the 10 people I have spoken to this week, everyone else had the same attitude. Very unprofessional. Go read my 4 complaints.
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Steve Fall
(@steve_fall) reported
from
Poole, England
@virginmedia I have no TV or Broadband. So I presume your crediting me for loss of service. #VirginDown #LossOfService
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Carl Taylor
(@CarlJTaylor23) reported
from
St. Leonards and St. Ives, England
@virginmedia - 3 times I got cut off on the phone trying to tell you I need to cancel, now been moving to 3 different ‘live chat’ people and still not sorted. Even if you do cover my new house in the future I will not come back.
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keith nigel ward
(@keithward329) reported
from
Bournemouth, England
@virginmedia note another scam number, says we're from Virgin Media! 01917236805 SHUT THEM DOWN PLEASE
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bluemoonpete
(@bluemoonpete) reported
from
Bournemouth, England
@virginmedia how do I speak to someone? I use chatbot & give up after waiting for an agent for over 1hr,I send message & you will call back in 10 working days or I call and you say you are too busy & kill the call. HELP
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Chris Lonergan
(@LonerganChris) reported
from
Poole, England
@virginmedia The problem is guys it’s gets through they always say it’s the wrong team transfer me to where ever the call centre is and then it doesn’t connect hence another hour wasted. For something that should be super easy if you just integrated this into the online
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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WhatJaySaid
(@zebedeeyoung) reported
@virginmedia @virginhelp Your CS was trying to hand the conversation over to Customer Relations to sort it out, but nobody has picked up the thread.
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Lana
(@xRippleXRP) reported
@virginmedia Would help if I could get through to somebody.. won't pick up the phone, nobody on webchat. Terrible service
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Lizzie Rynne 💙
(@_MMaritima) reported
Anyone else here in EH6 suffering from @virginmedia broadband outage? Really annoying
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Bopper Holland
(@Bopper6) reported
@eircare dear Eir, 8 days without any service to my home due to an external fault on your line, thanks for your reassurance, continued support and letting me know I’m a priority customer ! Obviously, you did none of those things @SkyBroadbandd @Virginmedia
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Rendog
(@BobbyReynolds89) reported
@virginmedia No errors, just won’t record. I had the main box changed yesterday and since then mini won’t register or save anything. I’m in my cooling off period so have given my notice to yourselves and @TheO2.
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Dhamu Jadeja
(@dhamu_jadeja) reported
@virginmedia my broadband is down but your service page says no issues in my area. Have rebooted router 3/4 times but still no luck. What is going on ? My son needs the internet urgently for A level course work !! I'm in Uxbridge UB8 2UX post code.
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Virgin Help
(@virginhelp) reported
@Aldonn_ @Aldonn_ Hi Alex, sorry to hear this. We've tagged @virginmedia for some help with this. Thanks, VH
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Darren
(@OGDarren107) reported
@virginmedia I set up a hub 5 and the white light has not stopped flashing for over an hour now. No internet yet how do I fix this
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Ste snell
(@SnellSte) reported
@virginmedia if you have a engineer coming out and you are not in when he comes the customer gets charged £25 so if he comes after the time slot can I charge @virginmedia £25
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Justyna
(@Justyna71335263) reported
@virginmedia wow, what happened to your customer service? Just rang today, 25 mins in a queue, I’ve been transferred few times around. Call handlers really couldn’t be bothered. End result I gave my notice to cancel my virgin Media contract. Customer 15+ if not longer.