Virgin Media Outage Report in St. Leonards and St. Ives, Dorset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in St. Leonards and St. Ives, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St. Leonards and St. Ives and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near St. Leonards and St. Ives, Dorset, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth and Poole.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Internet | |
| Bournemouth |
Internet | |
| Poole |
Wi-fi | |
| Poole |
||
| Poole |
Internet | |
| Poole |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near St. Leonards and St. Ives, England
Latest outage, problems and issue reports in St. Leonards and St. Ives and nearby locations:
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keith nigel ward
(@keithward329) reported
from
Bournemouth, England
@virginmedia note another scam number, says we're from Virgin Media! 01917236805 SHUT THEM DOWN PLEASE
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Emma Goddard
(@goddard95) reported
from
Christchurch, England
@virginmedia Hey Virgin Media, the connection in Christchurch Dorset is unbelievably slow & customer service dreadful, all for £75 a month!!
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia spent over an hour on the phone now and have been cut off twice when I should of been transferred. I don’t actually know how you are still a running company, I have never had to deal with anyone more useless before
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia this is an absolute joke now, I do not have time to just sit on hold all day. You clearly make it impossible for people to cancel their contracts on purpose
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TaiDragon #LockdownHairyBeast
(@TaiDragon) reported
from
Poole, England
@virginmedia It looks like the virgin services are not synced. The phone app says there are problems, you click on service and it says there are no issues, you call the service line and it tells you No issues, (it hangs up on you - bad CE) then you speak to someone and there is an issue...
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Connor mellish
(@Connor_HC18) reported
from
Bournemouth, England
@vmbusinesshelp I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.
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Scott Bishop
(@IAMBiSH1) reported
from
Poole, England
@Sir_Alan_ @virginmedia Oh mate that sucks!! Fingers crossed that it’s not to disruptive!
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TaiDragon
(@TaiDragon) reported
from
Poole, England
@JohnnyDude1983 @virginmedia According to virgin, any more than 8 devices (including lightbulbs) and they won’t look in to issues and they would expect it to drop all devices randomly
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michael bass
(@1972madmike32) reported
from
Poole, England
@virginmedia Can you sort out BBC 1 ,as it's laggy as and like it's running at too slow speed ,it has been for last hour .
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Lisa Channell
(@channell_lisa) reported
from
Bournemouth, England
@Rebeccaswain10 @virginmedia Is it really that bad? X
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locharlotte
(@CharlotteLois) reported
from
Poole, England
@virginmedia pay for your “fastest” broadband for it not to load most days! Absolutely horrendous price I pay for a rubbish service!
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Steve Beck
(@stevejbeck) reported
from
Bournemouth, England
Oh no! @virginmedia broadband is slow in our area at the moment (BH6). It’s supposed to be 100Mbps but it’s currently 29Mbps. I think there’s maintenance happening on our road right now but can’t see cos it’s behind a tree. Ah well. Looks like I’m gonna have to do some housework!
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Bourneirish
(@TirEoghain59) reported
from
Christchurch, England
@virginmedia Promised management call back which never happened, half hour waits then advised to do online complaint.... 😑Then to be told online complaint system doesn't work. Such poor customer service throughout
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Tamzin L A Lee
(@TamzLALee) reported
from
Poole, England
@virginmedia can you please explain why it is impossible to cancel a contract with you. Can get through for anything else but when you want to cancel you are put on hold for hours
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Connor mellish
(@Connor_HC18) reported
from
Bournemouth, England
@virginmedia I am having problems with the virgin media business router that gets up to 350mbps. Keeps dropping out. Not a speed problem it’s the stability of it.
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Carl Baldwin
(@DarkchatCarl) reported
from
Poole, England
@virginmedia can someone please help regarding package changes that aren't what we agreed? 2 hour chat on Thurs agreed new price with customer svce. Confirmation received shows more expensive price. Easy way to fix? Don't want to try cust svc again, I don't have 2 hours!
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Alan Ganter
(@alan67sb126) reported
from
Bournemouth, England
@virginmedia no Service since Sunday, no communication, from you guys, absolute joke, I hope you don't think your going to charge us for this service, time for City Fibre I feel.
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Emma Goddard
(@goddard95) reported
from
Christchurch, England
@virginmedia Nope, dreadful. That’s not customer service, that’s off loading to a computer. Not helpful for a 87 year old.
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Chris Lonergan
(@LonerganChris) reported
from
Poole, England
@virginmedia The problem is guys it’s gets through they always say it’s the wrong team transfer me to where ever the call centre is and then it doesn’t connect hence another hour wasted. For something that should be super easy if you just integrated this into the online
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Andy Paton
(@hammers01202) reported
from
Bournemouth, England
@virginmedia Residential customer for about 4years
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Katie
(@katiekins76) reported
from
Sligo, Connaught
Anyone else's picture quality bad on Virgin Media for #IREvITA match? @virginmedia
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James Rushton
(@JayPRush7) reported
@virginmedia absolute shambles of a company, phoned up to cancel my contract only be offered nonsense deals I don’t want and then being left on hold for half and hour only for the call to be disconnected! Called back for the same thing happen again! Shocking service 😡
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Odran OBrien
(@Outhalf) reported
Listening to Fingers Quinlen on @virginmedia you'd think Ireland were playing New Zealand. I've turned the sound down #IREvITA
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Mike
(@MikeBookham) reported
@winkleink @EpsonUK @virginmedia Logically if the only thing changed was the VM hub then it should be related to that & not the printer or PC. Some hubs can restrict protocols/traffic flows between wired & wireless devices, even though they are on the same logical network, aka IP range.
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Gemma
(@Gemma43351359) reported
@virginmedia Finally got through only to be told they can’t cancel right now because of system errors 🙄 all I want to do is leave!
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Imran Ali
(@ali93imran) reported
@woodhead93 @virginmedia When it comes to customer service, @virginmedia is probably the worst company I have dealt with. Never listen just transfer from department to another
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Liam McG #FBSI
(@LiamM70) reported
@virginmedia They said there was no issue...
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Dan
(@danpowelldjp) reported
from
Esher, England
@virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.
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Happy Chappie
(@happychappie121) reported
@Denise34669125 Just rang Virgin Media and their going to send a technician to my house to fix the fault. Can't remove the landline without the bill going up. Can offer other offers which give me more but I would have to pay more and after 18 months they would really go up in price.
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...
(@ASAP__Rossy) reported
Some of the worst coverage of rugby you’ll ever see is found on @virginmedia #IREvITA