Virgin Media Outage Report in St. Leonards and St. Ives, Dorset, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in St. Leonards and St. Ives, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St. Leonards and St. Ives and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 08: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near St. Leonards and St. Ives, Dorset, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth, Poole and Verwood.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Phone | |
| Poole |
Wi-fi | |
| Poole |
Internet | |
| Bournemouth |
||
| Bournemouth |
Internet | |
| Verwood |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near St. Leonards and St. Ives, England
Latest outage, problems and issue reports in St. Leonards and St. Ives and nearby locations:
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Matt Lawrence 📣
(@mattjlawrence) reported
from
Bournemouth, England
Please @virginmedia learn from the banks and offer your customers the option to pause services or waive cancellation charges for people losing their jobs. £80 to take TV off my plan after 15 years as a customer is not helpful
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Michael Darracott
(@chefmike56) reported
from
Bournemouth, England
@virginmedia In thse hard times is virgin media aware that so many people not happy could so easily join somewhere else eventually making your company go bust . The service is dire
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Jenny Palmer
(@jennyjanepalmer) reported
from
Bournemouth, England
Are you joking @virginmedia broadband down again, this is at least the 3rd time in a few weeks.. and started before everyone started working at home..
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stewpot
(@stwpt) reported
from
Bournemouth, England
@virginmedia I would recommend to be honest with customer
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David Rice
(@DavidRice22) reported
from
Poole, England
@virginmedia You didn’t mention the refund that Virgin Media clients should be getting. Reputational damage is one thing, but unless these repeated service outages cost your shareholders money, things won’t improve.
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Kev Williams
(@Kev_Williams) reported
from
Bournemouth, England
@virginmedia ok, what’s happening with the outage. Nothing on yr website or app. Cannot work from home, losing money.
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Gordon Fong (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
@lisaculling @virginmedia They’ve broken one big f-off sized cable and are installing another one. Not a small job but even then I ended up with a leaking ducting by then yesterday.
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carl mieleszko
(@AFCBCarl) reported
from
Poole, England
@virginmedia internet down since 23:30 last night in Bournemouth still not up and running what kind of organisation are you, you lose your trains, lose your cola, now losing the plot! @skytv & @BT from now on.
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Andy Orritt
(@calhoon) reported
from
Bournemouth, England
@Toastylechat @virginmedia We’re down too. Seems to be a Bournemouth/Christchurch/Poole thing.
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5G.ordon Fong (🍸🦐🦀🥋)
(@GordonFong) reported
from
Bournemouth, England
I actually spoke to the #virginmedia engineer who had to fix the fibres in Southampton the other week. A utilities company had cut through them down by the roundabout at the end of the M271 he said. Up all day doing that of which was done by another company!
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Michael Darracott
(@chefmike56) reported
from
Bournemouth, England
@virginmedia I'm at the point like many of considering another service.. you get no compensation your phone in lines are over subbed and the service is below disgraceful not with a quid a month let alone the £52 I pay
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Liss 🏳️🌈🐿️
(@alice_hancock1) reported
from
Bournemouth, England
Virgin media is so broken today even the service status page gives me an error
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carl mieleszko
(@AFCBCarl) reported
from
Poole, England
@virginmedia I don’t think you understand do you!! not just surrounding areas, this is misinformation and is causing your customers 30miles away from Southampton to waste time checking with work it support, windows it support, and pissing about with their routers because your not honest
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carl mieleszko
(@AFCBCarl) reported
from
Bournemouth, England
@benedictsf @virginmedia @skytv @BT That’s good but I have had nothing but issues with sky broadband in the past! Touch wood apart from today I haven’t had any issues with BT for 18months
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Michael Darracott
(@chefmike56) reported
from
Bournemouth, England
@virginmedia No none but it's clear from many posts that you at virgin are having a problem ... I have tv but no internet my security cameras went down at midnight so that's how long here in bournemouth I have had no service for my hard earned money .. 3 times for me in last couple months
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David Rice
(@DavidRice22) reported
from
Poole, England
@virginmedia Whether broadband is a utility or not is a point of view. From my perspective, it’s a utility. I accept no supplier can guarantee service. VM may be just be on an unlucky streak. Your service is presently not something I trust - based on current experience.
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Michael Darracott
(@chefmike56) reported
from
Bournemouth, England
@virginmedia I work online and am really angry I have been unable to run my business so far today .. I entrust my working life to your firm and it's worse than crap
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David Rice
(@DavidRice22) reported
from
Poole, England
@virginmedia @JellybobUK Your service is now rubbish. This is becoming a regular occurrence.
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David Rice
(@DavidRice22) reported
from
Poole, England
@virginmedia @ceasuri_rele This is happening too often now. After the recent outage debacle this is simply not acceptable. Please confirm that all customers in the affected areas will be receiving financial compensation.
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David Rice
(@DavidRice22) reported
from
Poole, England
@virginmedia Right this second, no. But it’s becoming clear that I cannot rely upon the service. It really is a utility. My water, gas & electricity all seem to run smoothly but not my broadband service. It is very frustrating.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pariztasia Beaverhousen
(@Pariz1) reported
@virginmedia @vieiravascos I also have CONSTANT issues with your service and I mean CONSTANT. Your call centre staff are unapologetically unhelpful and yet I still pay an arm and a frigging leg for a service I can hardly use!!! I’m fuming! @Ofcom Virgin needs investigating!
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Pank
(@Panks80) reported
@virginmedia Would love to, called yesterday evening. Wasn't cut off this time, but you were unable to rectify a issue you caused. I complained about the service- I was told a manager will call me back in 2 hours. I said “I'll give you three.” Guess who didn't get a call back?
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GeeGee
(@Thegee_gee) reported
@virginmedia internet sucks i cant lie kmt
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steveshg
(@steveshg) reported
@derrickca @virginmedia I changed from virgin to @sky good service and decent price
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Chap1951 😷
(@cyclemad678) reported
@virginmedia Ran a wired test and got full speed. It’s the hub that seems the problem. We’ve got secondary plug in hubs on the landing and bedroom. Any ideas?
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Marguerite Alexander
(@MargueriteAlexa) reported
@virginmedia @CarersUK How do I escalate complaint ref104131881. You did not explain the porting process regarding phone no’s when I cancelled my contract in Dec 2019. You chased for money I do not owe and have passed my details to a debt collector. I’m still awaiting reply to my letter dated 5/8/20!!!
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TheMarathonIsNeverOver
(@marathon_is) reported
@virginmedia suck your fat mum fix this **** signal and **** MS / Ping u guys SAVE MONEY BY GIVING WEAK SINGAL and slow service and mask it with occasional fast speed lol. SUCK RICHARD BRANSONS MOULDY BODY YOU *****
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Travyell (Travel n Tell the World)
(@Flightbargain) reported
@virginmedia Many times no solution, the exchange is oversubscribed: poor customer service.
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Snail official
(@snailofficial_) reported
Absolutely gutted bt want £18,258 over 5 years to provide me with 150 down 150 up leased line @virginmedia say there isn’t enough demand in my area despite there being hundreds of houses around me and fttp not available either , wireless broadband a no go also 😔
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paul mclean
(@mcleansqueak) reported
What’s happening? More like what’s not happening. #virginmedia internet. Intermittent, half speed, no upload. No problems in the area so that means there’s nothing wrong, right? Wrong.