Virgin Media Outage Report in Dereham, Norfolk, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Problems in the last 24 hours in Dereham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dereham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

December 14: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

1. 

   Internet (56%)

2. 

   Wi-fi (16%)

3. 

   Total Blackout (14%)

4. 

   TV (7%)

5. 

   E-mail (5%)

6. 

   Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dereham, England

Latest outage, problems and issue reports in Dereham and nearby locations:

• Sir K Strange (@KevinStrange3) reported 14 minutes ago from Costessey, England

  @TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪

• Jamie O'Brien 🤫🤓🤯 (@jamie_obrien) reported 31 minutes ago from Dereham, England

  @virginmedia I still think you charge extortionate fees, first of all charging fees like a new customer and restarting a contract when you move and are still using Virgin and then £240 when through no fault of mine you don't cover my new property #ripoffmerchants

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• Abbie fan account (@Katya_Buswell) reported 4 minutes ago

  I am sorry but why does my flat have the worlds worst internet I hate you virgin media xx

• TheAdventuresOf (@RICHEYHELL) reported 5 minutes ago

  @om_riff @metalbutty @virginmedia It is but it's much of a muchness. My Dad had Scottish Power, pretty much the same and awful customer service. Threatened to glass him, stole his Buckfast, called him a Proddie etc.

• Kim Boyle 🏆⭐️⭐️⭐️⭐️⭐️⭐️🏆 (@kimbosqpants) reported 7 minutes ago

  @virginmedia How do I even raise it? There’s no complaint department on your number, WhatsApp and live chat are useless I’ve never known a company be so difficult to speak to a human being who wants to help!

• Mahad (@_MoMars) reported 7 minutes ago

  Virgin media secured to raised my internet bill and slowed my speed so apologies for my syncing issues at the beginning of this pod 🥲

• Lara Gilman (@LaraGilman) reported 8 minutes ago

  @virginmedia it is not fun having to explain how flats work. Tell us again why we pay for the neighbour’s account just because we share an address? Such terrible customer service again and again

• Nina Malyon (@ninamally) reported 14 minutes ago

  @virginmedia please help, we have upgraded to 200mb but the WiFi speed check still says 100mb. The contact email on your website shows an error.

• jill adelus (@jillladelus1) reported 15 minutes ago

  If you've found @virginmedia Complaints Procedure one long drawn out mess of confusion & frustration with misinformation slung at u at every turn & NEVER a resolution- be assured UR NOT alone. Waste NO more time with this company. Jump to @Sky- they're fantastic. DO THIS:.. ..

• David Duffy (@davidxduffy) reported 17 minutes ago

  @virginmedia I asked to be disconnected after 30 days notice as per normal, on 04 Feb, I was cut off that night, I've had my Internet reconnected and cut-off twice since then, Virgin has double billed me for Feb so just stellar customer service. I've been on hold for 2hrs20min I have no words

• Jed i Knight (@rajgillwho) reported 17 minutes ago

  @virginmedia I don’t doubt you! As you can see after 3 calls, the latest one lasted 2hrs 30 min. To resolve it she said I should live chat, and she’s your manager! No complaint ref, as apparently Virgin make a note on my a/c, and that’s sufficient! I’ve taken out a new contract with @O2!

• Brendan (@skip101888) reported 25 minutes ago

  @virginmedia Wasn't expecting end of the day but 2 days later I've still not heard anything. Shocking service, sky will be rang back tomorrow. Customer service at its best