Virgin Media Outage Report in Dereham, Norfolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dereham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dereham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Community Discussion
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Virgin Media Issues Reports Near Dereham, England
Latest outage, problems and issue reports in Dereham and nearby locations:
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Jamie O'Brien 🤫🤓🤯
(@jamie_obrien) reported
from
Dereham, England
@virginmedia I still think you charge extortionate fees, first of all charging fees like a new customer and restarting a contract when you move and are still using Virgin and then £240 when through no fault of mine you don't cover my new property #ripoffmerchants
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Ron Luton-Brown 🏳️🌈🏴🏴
(@RonofReepham) reported
from
Reepham, England
@JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.
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Sir K Strange
(@KevinStrange3) reported
from
Costessey, England
@TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@TeaKayB @virginmedia They were quick enough to chase the cancelled payments, but given their shoddy customer service, we were not worried. Sent a letter to their registered address, saying politely ‘go forth’ with the screen shots etc. Would never, ever use @Virginmedia after that experience.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bob
(@Bob26356217) reported
@virginmedia Sorry for taking so long to reply but the WiFi doesn’t connect to any device I called and yous said there’s nothing that can be done cause there’s an investigation going on due to my complaint so I’ve paid for month for nothing might aswell scrunch up my money and throw it away
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Caroldavies
(@Caroldav0117) reported
@virginmedia @NetflixUK Can someone from your complaints team please contact me? I am existing customer out of contract, experiencing financial difficulties and have been told basic package is £75pm! In addition to faults with my service!
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SouthwestMarine Agency
(@southwestmarine) reported
@virginmedia Yes there no issues ! apart from poor service
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Benjamin Gerrans
(@bgerrans) reported
Hi @virginmedia, I tried to cancel my internet with you over your online chat system a few weeks back. However unfortunately your staff took so long and put me through so many different teams that before I could actually get it cancelled I had to leave to catch a train. 1/2
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adriano tarquini
(@adrianotarquin) reported
@virginmedia I suggest anyone who is thinking signing up to this company don’t!!!! I been with them 15 years and no loyalty what so ever I recorded the rude call and will post link here so people can judge for themselves
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Jacqueline Thomson
(@JackieThomson70) reported
@virginmedia you should be ashamed. No phone line but can't send an engineer until Wednesday. Vulnerable person on her own with community alarm which is now unable to connect. I just hope she does not need this service before Wednesday or that will be on you!!
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Mike Coackley
(@Mikec653) reported
@virginmedia More delay, customer service said at 9am they could see an order of a new hub in the system, now never an order and all works fine. Dismissed your own technicians failure report and told me to wait for an engineer to arrive with a new hub in another 5 days. Any help?
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Brad
(@Brad28980738) reported
@virginmedia i had loss of service for 35 days and your team is offering me only £66.50 in compensation? the ofqual scheme, says £8.40 per calendar day after 2 days of it not being repaired, even at a low estimate of 30 days thats £252? how is that fair?
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Debbie Gray
(@debbiegray74) reported
@virginmedia Just tried it through Google Chrome and still same issue. Link works to take me to your home page, but no pop up.
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Megan Kenway-Head
(@CloudXElite) reported
@virginmedia Hey, yeah no I wouldn't want to put you in a bad name, you guys are great. O2 haven't been responding at all. We have had many many calls with them unfortunately. Have a great day virgin media!