Virgin Media Outage Report in Dereham, Norfolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dereham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dereham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dereham, England
Latest outage, problems and issue reports in Dereham and nearby locations:
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Jamie O'Brien 🤫🤓🤯
(@jamie_obrien) reported
from
Dereham, England
@virginmedia I still think you charge extortionate fees, first of all charging fees like a new customer and restarting a contract when you move and are still using Virgin and then £240 when through no fault of mine you don't cover my new property #ripoffmerchants
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Ron Luton-Brown 🏳️🌈🏴🏴
(@RonofReepham) reported
from
Reepham, England
@JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing
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Sir K Strange
(@KevinStrange3) reported
from
Costessey, England
@TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lily Bayrock
(@lilybayrock) reported
@Hung555 @virginmedia @virginmedia a fifth neighbour has just told me his flat appears to be offline, too. You’ll let five separate accounts wait five days before even investigating? What if it isn’t a quick fix Monday when you finally take a look, no guarantee we’ll be back online by day 6
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eddy passey
(@eddypassey) reported
@virginmedia That I need 3 WiFi pods and there is a speed fault which he can’t fix You only supply 1 pod every 7 days and it takes an hour of my life to get it sorted in your ineffective customer service phone system (use sales number for shortcut to at gets answered!)
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Lily Bayrock
(@lilybayrock) reported
@virginmedia Auto message said service put on hold while investigated, but after no on-site investigation follow-up message stated new appointment not til Monday evening. Will be 5 days without broadband including 3 full work days while we all WFH. Unacceptable.
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tj
(@tj09195531) reported
@virginmedia if you have an unexpected outage, how can you say with precision when this can be repaired. Thank you Alex down in Plymouth for exposing these lies from the VM call centre. However by 7.7 at 3pm is not good enough for me
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eddy passey
(@eddypassey) reported
@virginmedia 2 continued if I get the fastest speed possible how can your engineer go to the street cabinet and “turn the speed up”? No one has returned any of my calls. Complaint file ref G0000165585
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Thediamon_o
(@Thediamon_o) reported
@virginmedia Same problem occurring.
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Adebola - #CookingTravelTalks
(@mybreakingviews) reported
@virginmedia are a terrible terrible broadband service.
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Jenny
(@Hung555) reported
@virginmedia @virginmedia 4 flats without wifi still. All service visits over the weekend cancelled, nothing fixed and new appt given the following week. What’s going on?? Why can’t we have our original appointments? Just feels like you are kicking the bucket down the road!! #CustomerService
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jono2u
(@johnfreel1) reported
@virginmedia That it was fixed - clearly it’s not. Since been told by customer service that no one can come back out until Tuesday next week. It’s appalling service and no one seems able to resolve. What do I need to do?
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Owen G. Bevan
(@TheBigOBowski) reported
@virginmedia The same reason I've been getting for 3 weeks somebody's failure to disconnect the previous service over and over and over again... ZERO accountability, ZERO compensation. I've been forced to go in to my office because I work from home. It's either that or lose a day's work.