Vodafone outages and service status in Stonehaven, Scotland

Problems in the last 24 hours in Stonehaven, Scotland

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Stonehaven, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Stonehaven, Scotland

Latest outage, problems and issue reports in Stonehaven and nearby locations:

• 
  🅻🅰🆄🆁🅰 (@Iam_ladyinred) reported 9 minutes ago from Laurencekirk, Scotland

  @VodafoneUK working from home would be a whole lot easier if I had a phone signal 😡

• 
  Lorraine Allaway🍻📲➕🚘=❌🚔 (@lozrodgers) reported 20 minutes ago from Inverbervie, Scotland

  @mydebtadventure @VodafoneUK I dont want or need their services, Vodafone is so hard to contact, ive tried for last 2 months finally got through today and lady I was speaking with sounded like a broken record. No help at all.

• 
  Lorraine Allaway🍻📲➕🚘=❌🚔 (@lozrodgers) reported 24 minutes ago from Inverbervie, Scotland

  Yes **** like this is pushing me to the edge. All @VodafoneUK are intrested in is getting me deeper into debt, if I cant afford it now how do they expect me to pay £107 + arrangement to clear debt. Thanks for nothing.

• 
  Hannah McIntosh (@hannahalison_) reported 27 minutes ago from Cove, Scotland

  @VodafoneUK I’m still being charged for an Entertainment Pack when it was activated months ago. I’ve been continually transferred to four different customer service reps today on the phone & still not resolved. Can you help with this?

• 
  Stewart smith (@Stewrocks_1919) reported 51 minutes ago from Laurencekirk, Scotland

  @VodafoneUK worst service I’ve ever had in over 25 years. Do people not exist anymore, texting, bots, but no communication from a communication company @ofgem

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ironwarrior73 (@Ironwarrior73) reported 55 seconds ago

  @VodafoneUK I’m absolutely disgusted and appalled that you’re giving free SIM cards to illegal foreigners while you’re charging me a British coin! You are a disgrace! I won’t be renewing my contract once it’s finished and I e been a customer for 20 years!

• 
  Chekeeuk (@chekeeuk) reported 2 minutes ago

  @FreedomMatty @Iromg @VodafoneUK I've already cancelled mine. Bloody check of them. If they can afford to give free give aways, why not concentrate on the customer base that they have here (what with the cost of living) rather than people who rock up uninvited!

• 
  John Barr (@JohnBarrUK) reported 6 minutes ago

  I can’t wait 4 my contract 2 end with @VodafoneUK @VodafoneGroup they r a rip off merchant & have the most uncaring, unsympathetic customer service & their complaints dept well that’s a complete joke 🤬 I have been a customer 4 yrs & have literally been treated like a bit of 💩🤬

• 
  Rob Carmichael (@robcarmichael2) reported 9 minutes ago

  @VodafoneUK what is the issue with the network in the Neath area in South Wales? Data network has been atrocious for weeks now.

• 
  Ironwarrior73 (@Ironwarrior73) reported 11 minutes ago

  @VodafoneUK I’m absolutely disgusted and appalled that you’re giving free SIM cards to illegal foreigners while you’re charging me a British coin! You are a disgrace! I won’t be renewing my contract once it’s finished and I e been a customer for 20 years!

• 
  mṽsh (@shikariunite) reported 14 minutes ago

  @Mobilescouk I'm stuck in limbo over here, after moving from @EE to @VodafoneUK . My switch date was yesterday and my SIM wasn't delivered. So I've got no service, can't call or message anyone. What can I do?

• 
  Heather Roberts (@HvrRoberts) reported 15 minutes ago

  @VodafoneUK Why have you not replied to my message from 2 weeks ago! No longer relevant! I can now upgrade my plan but the best deal will cost me another £10 a month whilst you help illegal immigrants! Shame on you!

• 
  Or Sassur (@Orsassur2) reported 17 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Fefella (@FefellaLou) reported 19 minutes ago

  @Connkks Maybe Louise Haigh and @VodafoneUK could team up and make sure they’re stupid alarms are sent to the people that need to be told

• 
  taxilez (@taxilez) reported 22 minutes ago

  @VodafoneUK your apps been down two days how do expect me to pay the bill??