Vodafone outages and service status in Queensferry, Wales

Problems in the last 24 hours in Queensferry, Wales

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Queensferry, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports Near Queensferry, Wales

Latest outage, problems and issue reports in Queensferry and nearby locations:

• 
  Fraser thomson (@Pfraser1974) reported 4 minutes ago from Chester, England

  Disgusting service from @VodafoneUK on trying to get a date for broadband told one date with an order number from @WeAreOpenreach. Confirmation for 3 weeks later - not good enough when @VodafoneUK cancelled the original order. Would be good to speak to someone.

• 
  Matthew Traynor (@MattTraynor1982) reported 5 minutes ago from Garston, England

  Hi @VodafoneUK I've recently had broadband installed with yourselves and was due to go live on the 18 May. However it has still not been activated. I am currently working from home and rely on having an active broadband connection. How do I go about getting a complaint raised?

• 
  James Roberts (@JamesRoberts330) reported 5 minutes ago from Halewood, England

  Hi @VodafoneUK is it correct that if my Home Broadband service is cancelled within the first 14 days that it gets disconnected 5 days after the cancellation request was raised, I called 191 to cancel yesterday (5 Nov) and they told me it disconnects on 10 November! Thanks. James

• 
  Amy 💖💜💙 (@thatgirlAmyRay) reported 6 minutes ago from Connah's Quay, Wales

  @emabob79 @VodafoneUK Been a customer for 8 years now - it’s just through interaction with their posts on social media that I received this, something which I do pretty regularly 🥰

• 
  Wes Chimuzu Jr (@wesfromspeke) reported 10 minutes ago from Garston, England

  Poor customer service and lack of engagement with my problem that they’ve caused by not merging my bills, wrong timescales, lies after lies and incompetence,causing great distress and anxiety - @VodafoneUK @N5JFY @BoxmeerJean

• 
  David jones (@Davidlouijones) reported 11 minutes ago from Christleton, England

  @VodafoneUK at 11:10 I started this call I'm still trying to get my number back. Worst customer experience in fact I'm shocked at how bad your company is.

• 
  Andy Morse (@AndyMorse) reported 16 minutes ago from Chester, England

  @VodafoneUK you seem to have some sort of DNS or other issue on your broadband it has been slow all day near impossible this afternoon ... once it connects speeds are good ...

• 
  James Roberts (@JamesRoberts330) reported 17 minutes ago from Halewood, England

  @VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍

• 
  Stuart (@stupot42) reported 18 minutes ago from Prenton, England

  @VodafoneUK yet another broadband customer with no Internet. I'm in Birkenhead, Wirral. Not great when you're charging us an additional 15% is it?!

• 
  Rhiannon - Checo&Seb Podium (@rhiannonefc18) reported 24 minutes ago from Saltney, Wales

  @VodafoneUK any reason into why my signal has been horrendous this morning?

• 
  Deb Colquitt (@badeb1966) reported 32 minutes ago from Heswall, England

  Ngl, @VodafoneUK your customer service on this occasion has been 5*, thank you!

• 
  Tom (@tomaevans) reported 33 minutes ago from West Kirby, England

  @VodafoneUK pretty poor that everyone knows you’re home broadband service is down… even picked up by Daily Mail but zero official communications by yourselves in the month you’ve put bills up >10%. Definitely second guessing renewing all phone/internet contracts.

• 
  David jones (@Davidlouijones) reported 34 minutes ago from Christleton, England

  @EthanGiles1 @VodafoneUK 6hrs been transferred 7 times they are terrible

• 
  Andy Morse (@AndyMorse) reported 44 minutes ago from Chester, England

  @VodafoneUK You offshore service centres are rubbish I cannot get a problem sorted … can you DM a number I can call pls. I am out of contract so will be looking at other ISPs

• 
  Alan Jones 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇺🇦 (@alan_jones) reported 45 minutes ago from Queensferry, Wales

  @VodafoneUK Thanks. I’ll try live chat later. Very disappointed with Vodafone’s laboured approach to customer care.

• 
  Andy Morse (@AndyMorse) reported 52 minutes ago from Chester, England

  @VodafoneUK What is your customer service mission statement ... call 192 and wait an hour or more ... can you Emily more people you have loads of money ... a fair chunk from me

• 
  Chris De Burger (@Chris_De_Burger) reported 52 minutes ago from Llay, Wales

  @VodafoneUK Hi Abul No need for DM Vodafone sold me 76mbs product although max was 68mps & min 46 Ultimate Guarantee of 55 & finally min speed of 40 It was over 60 to start with but now its down to 39 & you state you can't get it any better so since 05/19 you have reduced my speed by 33%

• 
  Deb Colquitt (@badeb1966) reported 55 minutes ago from Heswall, England

  @VodafoneUK dreadful dreadful customer service!

• 
  𝕂𝕒𝕥𝕚𝕖 𝔸𝕟𝕟𝕖 (@DaviesKatie) reported 57 minutes ago from Heswall, England

  @teacherjo13 @VodafoneUK Are you having the same issue with Spotify too? So annoying!!

• 
  The Birdman of Handbridge (@PapaJon1969) reported 58 minutes ago from Chester, England

  @VodafoneUK Your service is down, your call centre is down, your website is down. WTF I need to book a house move asap. How can I do this when I can't speak to you ? So fed up with this poor excuse of a service provider been loyal for years but enough is enough. Someone DM please

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ry (@RyyyyRyyy) reported 3 minutes ago

  @VodafoneUK my phone keeps losing signal, goes to emergency calls only... ive followed an agents instructions and also had a new simcard but still the same!? Please can you advise

• 
  Martin 'Dougal' Ogle 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@MartinOgle1) reported 5 minutes ago

  Vodafone seem not too have learned from previous idiotic companies that tried other stunts. I'm sure when people starting cancelling their contracts and swapping providers @VodafoneUK may find themselves in serious financial trouble and regretting supporting illegal immigrants.

• 
  Nigel Leeder (@qm8tknfyjy) reported 6 minutes ago

  @NileGardiner @VodafoneUK They have responded to yusef. **** off seems to be the message

• 
  Matt of the Boats (@MattSmi78781885) reported 8 minutes ago

  @NileGardiner @VodafoneUK What is disgraceful about telling an UNELECTED NOBODY billionaire Gobshyte that they will not cancel their charitable support of vulnerable people.

• 
  StraightTalker50 (@talker50) reported 9 minutes ago

  @GBNEWS Well @VodafoneUK , has not a single person in your organisation taken any notice of how much the support for the RNLI has gone down because of helping the illegas, don't be surprised when you get the same response.

• 
  Granny H 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@Heather22311814) reported 10 minutes ago

  Cancel @VodafoneUK 👇👇👇

• 
  ToeKneeAbs (@ToeKneeAbs) reported 13 minutes ago

  @Alexarmstrong Too bad @VodafoneUK These freeloaders will never be future customers but you'll loose lots of UK Citizens from this!

• 
  mṽsh (@shikariunite) reported 13 minutes ago

  Ever since moving from @EE to @VodafoneUK I've had 0 issues with my connection in my area, unlike EE.

• 
  mdb4trumpet (@mdb4trumpet) reported 14 minutes ago

  @VodafoneUK if I could I would cancel my contract right now but I certainly will not be renewing it assisting illegal Immigration you can go to hell

• 
  Robert (@Poots1Poots) reported 14 minutes ago

  @DavidPoulden @VodafoneUK @TNLUK I found out only tonight that the National Lottery is paying 10’s of millions to organisations which support illegal migrants. I have withdrawn my funds and closed my account.