Vodafone outages and service status in Queensferry, Wales

Problems in the last 24 hours in Queensferry, Wales

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Queensferry, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Queensferry, Wales

Latest outage, problems and issue reports in Queensferry and nearby locations:

• 
  Tim Gardner (@timtyler76) reported 3 minutes ago from Shotton, Wales

  Hoping that someone from @VodafoneUK tech 2 team ring me soon to fix my broadband. Been off for 55hrs now! And during half term!!

• 
  Wes Chimuzu Jr (@wesfromspeke) reported 3 minutes ago from Garston, England

  Poor customer service and lack of engagement with my problem that they’ve caused by not merging my bills, wrong timescales, lies after lies and incompetence,causing great distress and anxiety - @VodafoneUK @N5JFY @BoxmeerJean

• 
  Lee Radford (@LeeRadfo) reported 4 minutes ago from Halewood, England

  @VodafoneUK Thanks for your reply Stephen. But you haven’t answered my question. Can you please educate your colleagues not to lie to a customer about a competitor just to get a sale. @CPWTweets #PoorPractice

• 
  Paul Cole (@coleysworld) reported 21 minutes ago from Ellesmere Port, England

  A customer of Vodafone for over 16 years 4 contracts and they couldn’t give me a call back on a upgrade. @VodafoneUK #ByeBye

• 
  GARY JANES (@Backfromsydney) reported 23 minutes ago from Chester, England

  @VodafoneUK Seems Vodafone’s idea of customer service is just to hang up !

• 
  Wes Chimuzu Jr (@wesfromspeke) reported 23 minutes ago from Garston, England

  @VodafoneUK are inconsistent with their advice😡 I have been waiting for my account to be sorted and been told many lies- their staff don’t seem to be connected and engaged with customer issues - my journey has been a nightmare - very disappointed maybe the Ombudsman Services can

• 
  Deb Colquitt (@badeb1966) reported 23 minutes ago from Heswall, England

  @VodafoneUK @VodafoneUK just got off the phone from your so called customer services, I’ve been screamed at by two of your Scottish call handlers, absolutely unacceptable. Probably the worst behaviour from call handlers that I have ever heard of!

• 
  L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported 29 minutes ago from Garston, England

  @VodafoneUK the sim swap has been done over the phone but she is not tech savvy and I deal with all her issues but am not allowed to sort things for her. I appreciate there's privacy laws etc but there should be a system in place for this kind of situation

• 
  Deb Colquitt (@badeb1966) reported 30 minutes ago from Heswall, England

  @VodafoneUK dreadful dreadful customer service!

• 
  James Roberts (@JamesRoberts330) reported 30 minutes ago from Halewood, England

  @VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍

• 
  Tom (@tomaevans) reported 33 minutes ago from West Kirby, England

  @VodafoneUK pretty poor that everyone knows you’re home broadband service is down… even picked up by Daily Mail but zero official communications by yourselves in the month you’ve put bills up >10%. Definitely second guessing renewing all phone/internet contracts.

• 
  James Roberts (@JamesRoberts330) reported 38 minutes ago from Halewood, England

  Hi @VodafoneUK is it correct that if my Home Broadband service is cancelled within the first 14 days that it gets disconnected 5 days after the cancellation request was raised, I called 191 to cancel yesterday (5 Nov) and they told me it disconnects on 10 November! Thanks. James

• 
  David jones (@Davidlouijones) reported 43 minutes ago from Christleton, England

  @EthanGiles1 @VodafoneUK 6hrs been transferred 7 times they are terrible

• 
  Andy Morse (@AndyMorse) reported 45 minutes ago from Chester, England

  @VodafoneUK you seem to have some sort of DNS or other issue on your broadband it has been slow all day near impossible this afternoon ... once it connects speeds are good ...

• 
  𝕂𝕒𝕥𝕚𝕖 𝔸𝕟𝕟𝕖 (@DaviesKatie) reported 46 minutes ago from Heswall, England

  @teacherjo13 @VodafoneUK Are you having the same issue with Spotify too? So annoying!!

• 
  The Birdman of Handbridge (@PapaJon1969) reported 51 minutes ago from Chester, England

  @VodafoneUK Your service is down, your call centre is down, your website is down. WTF I need to book a house move asap. How can I do this when I can't speak to you ? So fed up with this poor excuse of a service provider been loyal for years but enough is enough. Someone DM please

• 
  Scouse Number 1 (@ScouseNumberOne) reported 53 minutes ago from Garston, England

  @O2 you are as an organisation possibly the worst most incompetent, disorganised shambles of an excuse of a company I have ever come across and at this point are making @VodafoneUK look professional and trust me I wouldn’t trust them to make a cup of tea

• 
  Deb Colquitt (@badeb1966) reported 55 minutes ago from Heswall, England

  Ngl, @VodafoneUK your customer service on this occasion has been 5*, thank you!

• 
  J Green (@JohnGreen1878) reported 55 minutes ago from Halewood, England

  Come on @VodafoneUK I’ve have struggled to contact Tony for some time now and it’s causing major issues....

• 
  Kate (@TaffyKate) reported 59 minutes ago from Gwersyllt, Wales

  Anyone else in @wrexham having issues with @VodafoneUK Internet?? Tries rebooting my router and its still not connecting

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul Ryan (@pjryan51) reported 2 minutes ago

  Given up on Vodafone after 15 years. All network providers in UK are a bit of a disaster at the moment but @VodafoneUK seems to have all bit given up. No coverage, can never speak to anyone , price increases. I honestly think in UK we'll soon end up paying £100 a month for a faceless AI "assistant" to offer corporate apologies for no service while still holding you to a contract and charging for non payment back up by a court system that allows them to enforce fast track judgments !

• 
  dissyteabag (@dissy_teabag) reported 4 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK I found the worst to deal with were tv licensing I was harassed for weeks after telling them dad died as they were adamant mum needed in for her care home which she didn’t

• 
  Stella's Anorak (@FairChaseStella) reported 5 minutes ago

  Hey @VodafoneUK, why are your networks aggressively throttling/dropping UDP packets today? Can't even maintain a basic secure connection without the network completely freezing and flatlining. Fix your routing tables or local mast congestion. Sick of paying for bricked connection

• 
  Paul da Rita (@Paul_da_Rita) reported 8 minutes ago

  @techprocess1 @VodafoneUK I was with them before but the signal where we live wasn’t great - turns out after a promising start that Vodafone’s is no better!

• 
  Dani🦁 (@worldmeetdani) reported 10 minutes ago

  @AJRAllModCons @VodafoneUK I had the exact same issue. I cancelled a mobile WiFi contract when moving home after uni, the agent on the phone confirmed my contract was cancelled and then when I started checking my credit score I got the shock of a lifetime!

• 
  Ravinder Sangha (@Varntvar) reported 11 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Made the mistake of signing up to VM, didn't provide the agreed product at the agreed price, when I contacted them they 'upgraded' my product to the agreed one and doubled the price. Apparently they did this regularly. Cancelled at end of contract, never used any VM product since

• 
  Colin Smith (@smithco76) reported 11 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Same experience when my father died in September. Everyone was fantastic. Insurance, banks, utilities. Everything dealt with, no dramas & gave us plenty room & time to get paperwork. Virginmedia were horrible. Forced my mum to take out another contract before they’d close my dads

• 
  Just A Mom (@shawnmikey716) reported 16 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK I had the worst time with them, my dad wanted to take over my mom's account, after her death, as his first cell phone. They made it impossible. He finally gave up and got a new number 😞

• 
  Paul (@PaulRic71632112) reported 18 minutes ago

  @VodafoneUK I thought in this day and age you were supposed to give me notice of any increase in price. I had my new bill today and it has gone up. I wasn't aware of any in reasonable due. Also it has never happened at this time of the year.

• 
  Boing The Noise 𓅪 (@Christo50515751) reported 20 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Very similar experience when my father in law passed in 2022, they actually sent him a £12 bill which I let them chase so it cost them waaaay more… absolute arseholes I’ll never use them again