Vodafone Outage in Chester, England

@VodafoneUK I’m having connection problems with my data. Nothing is connecting when I put it on. I’m on public WiFi now

@VodafoneUK Well, I phoned up instead, where I was told there was a known issue. So you had issues reported… Anyway it’s all sorted.

@alastairjam @VodafoneUK I've been a contract customer for many a year with them, I'm now going elsewhere.

Oh dear @VodafoneUK, you get my bill wrong, admit it's wrong but then don't correct it. Your complaints team then fail to ring me to discuss my complaint as promised and now you threaten to cut me off for non-payment of the bill which you've accepted is incorrect.

Thanks to @VodafoneUK call centre, that advised I had to go to store to cancel my phone, I just made the unnecessary trip, to be told, stores can’t cancel the contracts it’s all in the call centre 😊😊😊😊😊😊😊

Fuuuuuumin with @VodafoneUK the one time I wanna use my odeon rewards the app is down and the customer service is awful 😡

It’s only when your waiting for your new router to work and your stuck on data that you realise how crap your network provider is @VodafoneUK 😫

@VodafoneUK no attempt to assist me - completely disinterested customer service advisor. Loyalty means nothing .

@VodafoneUK the sim swap has been done over the phone but she is not tech savvy and I deal with all her issues but am not allowed to sort things for her. I appreciate there's privacy laws etc but there should be a system in place for this kind of situation

@VodafoneUK @VodafoneUK just got off the phone from your so called customer services, I’ve been screamed at by two of your Scottish call handlers, absolutely unacceptable. Probably the worst behaviour from call handlers that I have ever heard of!

@VodafoneUK dreadful dreadful customer service!

@VodafoneUK just got off the phone from your so called customer services, I’ve been screamed at by two of your Scottish call handlers, absolutely unacceptable. Probably the worst behaviour from a call handler that I have ever heard of!

@VodafoneUK Thanks for your reply Stephen. But you haven’t answered my question. Can you please educate your colleagues not to lie to a customer about a competitor just to get a sale. @CPWTweets #PoorPractice

And considering they were told by several people it would work yesterday, and their whole flat is run via internet to make their lives easier with a newborn this really is not acceptable. Poor Carla can’t even watch tv during night feeds as she can only stream tv! 🙃 @VodafoneUK

@VodafoneUK showing once again how incompetent and useless they are when it comes to upgrading! Shocking customer service & management received!

@VodafoneUK i need help & I am fed up of trying to talk to your so called customer service staff

@VodafoneUK customer service levels are a bloody joke, cant believe a word that comes outta their mouths & I wish Id never got involved with them, maybe one day theyll tell the truth & shock us & actually have a call centre with English staff & who know the truth!! #ihatevodafone

Finally got my phone connected to the @VodafoneUK network, just need to swap my number to keep my old one 😴😴

@VodafoneUK It’s ok, we’re going to cancel the contract. Thank you for replying x

@Alphafoxii @VodafoneUK Same here, no service yet ...

@VodafoneUK I doubt it, the computers are down and apparently my no one is allowed to call me back

Today’s award for the shittiest service to a customer of 30 years goes to @VodafoneUK 🏆🥇🤬🤨 #fuming 😂😂

Can't believe @VodafoneUK can't match a different offer I have seen elsewhere so will leave to get it...ironically the offer is with @VodafoneUK too!! No reward for loyalty after 25 years service it seems AND I have 5 accounts with them too!!

@VodafoneUK My mobile battery life runs down quicker if I enable wifi so I don't use it much I would have to have phone on charge all the time to use it

@VodafoneUK it appears that although the area I live in has a great signal, inside the house its poor and cuts out. A sure signal device is not suitable because the area I live in has a great signal. Don't know what to do as need a good signal always

@VodafoneUK I can't understand the website help I will have to try and sort it on Monday

@VodafoneUK Yes it's all set up and was working properly unless when I moved it from my router to my virgin modem/router is stopped. I wasn't sure which to attach it to as I run my virgin broadband through my own network router

@VodafoneUK I am disappointed as I always lose signal in my living room. One minute I have 3 bars then it drops to no signal. Had this problem for years and still nothing been done about it even though I contact tech support. Too many dropped calls through this

FACT----> I used to work for @VodafoneUK, I worked for an outsouring company birchwoo, warrington branch. They had a contract with VODAFONE, so I was a customer service advisor on thei business contracts side. I worked here for around 1 year and had close contact with FRAUDteam

FACT----> I used to work for @VodafoneUK, I worked for an outsouring company birchwoo, warrington branch. They had a contract with VODAFONE, so I was a customer service advisor on thei business contracts side. I worked here for around 1 year and had close contact with FRAUDteam

@VodafoneUK I was going to tweet you while I was at @Creamfields but I had no signal at all. You said you weren’t going to put up temporary masts because signal had been improved recently. It wasn’t at all, it was awful. Sort it out or I’m leaving for another network.

@VodafoneUK I’ve just done 5 consecutive speed tests of my 76mb/s service, of which I am garenteed 55mb/s. I got between 25 and 30 on 5 different sites. Where do I cancel? #imsorrybt #takemeback #vodayousuck

@VodafoneUK good evening vodafone, do we have speed issues tonight in the Runcorn Cheshire area Post code WA73JJ I’m getting very slow download speeds of just over 4mb

My @VodafoneUK signal is absolutely shite. On map it says it should be 4g. However the customer service I get from them is first rate

Shocked with how bad my internet from @VodafoneUK is, can’t play @FortniteGame online without having to reset router every evening, keeps lagging out and party chat disconnecting. Was given a guarenteed speed that cannot be met or fixed and stuck in an 18 month contract.

@JodieSamSteele @VodafoneUK I felt exactly the same and left them after many years. Their customer service was shockingly bad

@VodafoneUK @AmazonUK @VodafoneUK would treat my daughter @HannahCorneliu1 staring college again today #tuesdaytreats

@VodafoneUK why can I never get a signal in parts of my house? I'll be talking on phone in kitchen walk through the living room and the call drops due to no network?

@VodafoneUK shocking customer service!! This is the last contract I have with them!!

@VodafoneUK @Impractical_sue Seriously @VodafoneUK! you've replied to loads of tweets like it's the first thing you know about the outage. Do you seriously think we're all so dumb

@VodafoneUK Not much roaming going on right now. Seems half the UK offline, me included, support lines are jammed and no updates on here. Poor show @VodafoneUK

@VodafoneUK is there a reason my IPhone 8 runs slower, 4g slower, safari times out and battery is running down since my last Apple software update? Can you help?

@VodafoneUK You don’t give a shit really, otherwise this issue would be sorted and a reasonable price would be set... instead you would rather have everyone’s pants down and stick it right up them

@VodafoneUK LISTEN YOU GUYS ARE THE DUMBEST NETWORK WHY EVERY MONTH AM I CHARGED AN EXTRA £1 FOR NO REASON YOU GUYS DUMB AS HELL

@VodafoneUK 5G! You can’t even get 2G to work in my area and not answering my personal messages now either. 6 days with no phone signal!

@O2 We are with @VodafoneUK but I know others on @O2 have the same issue look at postcode L40 2QU if you can guarantee good service at the L40 postcode then I will promote.

@VodafoneUK Morning. I've not been able to get a response from the order tracker since placing my order on Saturday. When it does return a response, it says "Sorry this service is temporarily unavailable"

2019-06-24 09:50:03 -Download (Mb/s): 13.40 -Upload (Mb/s): 9.99 -Ping (ms): 65.41 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

Well what about this for stupidity. No Service, no network coverage just sent a tweet to @VodafoneUKBiz @VodafoneUK as this happened last week and they've said they will send a text to confirm it's me. BUT I HAVE NO SERVICE. FFS 🤬 PS Writing this on my PC. #TimetoMoveOn

@VodafoneUK @fosgoodwood I’d take my dad as he’s a massive car fan but never treats himself! 🏎 #5Gamechanger

2019-06-24 09:15:03 -Download (Mb/s): 9.49 -Upload (Mb/s): 9.94 -Ping (ms): 69.18 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@VodafoneUK I have been dealing with customer services and been told I have to wait. Apparently your company cant do anything about it so I'm escalating it further as this is the 4th time

2019-06-24 09:00:03 -Download (Mb/s): 10.70 -Upload (Mb/s): 9.83 -Ping (ms): 61.70 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest