Vodafone Outage in Chester, England

@VodafoneUK no attempt to assist me - completely disinterested customer service advisor. Loyalty means nothing .

@VodafoneUK the sim swap has been done over the phone but she is not tech savvy and I deal with all her issues but am not allowed to sort things for her. I appreciate there's privacy laws etc but there should be a system in place for this kind of situation

@VodafoneUK @VodafoneUK just got off the phone from your so called customer services, I’ve been screamed at by two of your Scottish call handlers, absolutely unacceptable. Probably the worst behaviour from call handlers that I have ever heard of!

@VodafoneUK dreadful dreadful customer service!

@VodafoneUK just got off the phone from your so called customer services, I’ve been screamed at by two of your Scottish call handlers, absolutely unacceptable. Probably the worst behaviour from a call handler that I have ever heard of!

@VodafoneUK Thanks for your reply Stephen. But you haven’t answered my question. Can you please educate your colleagues not to lie to a customer about a competitor just to get a sale. @CPWTweets #PoorPractice

And considering they were told by several people it would work yesterday, and their whole flat is run via internet to make their lives easier with a newborn this really is not acceptable. Poor Carla can’t even watch tv during night feeds as she can only stream tv! 🙃 @VodafoneUK

@VodafoneUK showing once again how incompetent and useless they are when it comes to upgrading! Shocking customer service & management received!

@VodafoneUK i need help & I am fed up of trying to talk to your so called customer service staff

@VodafoneUK customer service levels are a bloody joke, cant believe a word that comes outta their mouths & I wish Id never got involved with them, maybe one day theyll tell the truth & shock us & actually have a call centre with English staff & who know the truth!! #ihatevodafone

Finally got my phone connected to the @VodafoneUK network, just need to swap my number to keep my old one 😴😴

@VodafoneUK It’s ok, we’re going to cancel the contract. Thank you for replying x

@Alphafoxii @VodafoneUK Same here, no service yet ...

@VodafoneUK I doubt it, the computers are down and apparently my no one is allowed to call me back

Today’s award for the shittiest service to a customer of 30 years goes to @VodafoneUK 🏆🥇🤬🤨 #fuming 😂😂

Can't believe @VodafoneUK can't match a different offer I have seen elsewhere so will leave to get it...ironically the offer is with @VodafoneUK too!! No reward for loyalty after 25 years service it seems AND I have 5 accounts with them too!!

@VodafoneUK My mobile battery life runs down quicker if I enable wifi so I don't use it much I would have to have phone on charge all the time to use it

@VodafoneUK it appears that although the area I live in has a great signal, inside the house its poor and cuts out. A sure signal device is not suitable because the area I live in has a great signal. Don't know what to do as need a good signal always

@VodafoneUK I can't understand the website help I will have to try and sort it on Monday

@VodafoneUK Yes it's all set up and was working properly unless when I moved it from my router to my virgin modem/router is stopped. I wasn't sure which to attach it to as I run my virgin broadband through my own network router

@VodafoneUK I am disappointed as I always lose signal in my living room. One minute I have 3 bars then it drops to no signal. Had this problem for years and still nothing been done about it even though I contact tech support. Too many dropped calls through this

FACT----> I used to work for @VodafoneUK, I worked for an outsouring company birchwoo, warrington branch. They had a contract with VODAFONE, so I was a customer service advisor on thei business contracts side. I worked here for around 1 year and had close contact with FRAUDteam

FACT----> I used to work for @VodafoneUK, I worked for an outsouring company birchwoo, warrington branch. They had a contract with VODAFONE, so I was a customer service advisor on thei business contracts side. I worked here for around 1 year and had close contact with FRAUDteam

@VodafoneUK I was going to tweet you while I was at @Creamfields but I had no signal at all. You said you weren’t going to put up temporary masts because signal had been improved recently. It wasn’t at all, it was awful. Sort it out or I’m leaving for another network.

@VodafoneUK I’ve just done 5 consecutive speed tests of my 76mb/s service, of which I am garenteed 55mb/s. I got between 25 and 30 on 5 different sites. Where do I cancel? #imsorrybt #takemeback #vodayousuck

@VodafoneUK good evening vodafone, do we have speed issues tonight in the Runcorn Cheshire area Post code WA73JJ I’m getting very slow download speeds of just over 4mb

My @VodafoneUK signal is absolutely shite. On map it says it should be 4g. However the customer service I get from them is first rate

Shocked with how bad my internet from @VodafoneUK is, can’t play @FortniteGame online without having to reset router every evening, keeps lagging out and party chat disconnecting. Was given a guarenteed speed that cannot be met or fixed and stuck in an 18 month contract.

@JodieSamSteele @VodafoneUK I felt exactly the same and left them after many years. Their customer service was shockingly bad

@VodafoneUK @AmazonUK @VodafoneUK would treat my daughter @HannahCorneliu1 staring college again today #tuesdaytreats

@VodafoneUK why can I never get a signal in parts of my house? I'll be talking on phone in kitchen walk through the living room and the call drops due to no network?

@VodafoneUK shocking customer service!! This is the last contract I have with them!!

@VodafoneUK @Impractical_sue Seriously @VodafoneUK! you've replied to loads of tweets like it's the first thing you know about the outage. Do you seriously think we're all so dumb

@VodafoneUK Not much roaming going on right now. Seems half the UK offline, me included, support lines are jammed and no updates on here. Poor show @VodafoneUK

@VodafoneUK is there a reason my IPhone 8 runs slower, 4g slower, safari times out and battery is running down since my last Apple software update? Can you help?

@VodafoneUK You don’t give a shit really, otherwise this issue would be sorted and a reasonable price would be set... instead you would rather have everyone’s pants down and stick it right up them

@VodafoneUK I know you can’t control who comes into the store looking for pay as you go/contract phones... but you can control customer service. For the sales guy in your Basingstoke store to lose interest in an issue because he’s not going to be earning commission is irrelevant

@EE your customer service is appalling. 22 years of loyalty over £14k spent and yet you refuse to resolve my issue. #CustomerService #fail #poor I’m off to @VodafoneUK #eeyougotitwrong #CustomerFeedback

@PROJ3CTGD @VodafoneUK @O2 @ThreeUK @EE Im @EE but i give em this they bring new phone within 24 hours..brilliant service 10/10 😊😂

@VodafoneUK have the worst customer service of any company I have done business with. I would not recommend to an enemy nevermind family or friends.

DO NOT GO WITH @VodafoneUK BROADBAND!! After 12 months of dealing with complaint with poor service and awful connection. I get told #vodafone won’t do anything. Cause “they can’t see a problem” &. “ it’s my problem”.

@O2 @ShaunJo21473309 I dont get why @Ofcom cant just look at @o2 twitter for evidence of customer dissatisfaction. @o2 knows ignoring @ofcom and the ombudsman is enough to get them to leave alone. @ThreeUK @CPWTweets @EE @VodafoneUK

@O2 @iamnotanicola Always worth checking @VodafoneUK @ThreeUK and @EE, @CPWTweets too. @o2 are cheap because they skimp on customer service! Font be fooled with the sweet nothings from the social media team! Always collect from store too! @o2 couriers pinch deliveries

@VodafoneUK I have complained about the same issue around 5 times and it STILL hasn't been fixed

I’ve made a call to @VodafoneUK Customer Service on the 10th of April. Been assured that they will respond to my query within 2 working days. I’ve emailed them now twice since then with no answer as of yet! Very poor and disappointing service!!!

@VodafoneUK Yes she has but it should not take almost an hour to get it. It was totally unacceptable. I am considering moving to another provider because of the lack of customer care shown to her.