Vodafone outages and service status in Kilwinning, Scotland
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- Vodafone generated 0 outage signals in the last 24 hours around Kilwinning, including 0 direct reports.
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Problems in the last 24 hours in Kilwinning, Scotland
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Kilwinning, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Vodafone Issues Reports Near Kilwinning, Scotland
Latest outage, problems and issue reports in Kilwinning and nearby locations:
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paul mcilwain (@mcilwain_paul) reported from Irvine, Scotland@VodafoneUK what’s the actual point of your contact centre being overseas, 3rd week of ongoing issues after having spoken to your Egyptian contact centre all I’ve done is repeat my self time after time. Poorest Customer service I’ve ever dealt with
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arlene allan (@allan_arlene) reported from Largs, Scotland@VodafoneUK been paying line rental on a dongle that I have never used, didn’t realise I had another line rental until I cancelled phone in July, now have bill for £29.97 because I didn’t cancel the 2nd line that was never used! Think I’ve been done good and proper!
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Jill Ross (@jillross1504) reported from Ayrshire, Scotland@VodafoneUK appalling customer service from Vodafone. Repeatedly told over the last week I would be receiving my iPhone XR within 24 hours. To now being told it’s a 1-2 week wait! Not good enough!
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Girvan and District Great War Project (@GirvansFallen) reported from Ayrshire, Scotland@VodafoneUK still down in Ayrshire.
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Boyd (@ayrfan68) reported from Symington, Scotland@VodafoneUK That's not working goes round in circles as no option for asked to DM
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paul mcilwain (@mcilwain_paul) reported from Irvine, Scotland@VodafoneUK absolutely the worst customer service that I’ve ever had to deal with... on your 08080057320 number.. get absolutely nowhere with your agents 😡
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Boyd (@ayrfan68) reported from Symington, Scotland@VodafoneUK Going round in circles with auto service. Get me help now
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Pauline Murray RN 💛 (@champagnebird) reported from Kilmarnock, Scotland@VodafoneUK poor customer service, hard of hearing bereaved man who can't get wife's phone disconnected and bills stopped.Was told it HAD been done in store, it hadn't . 4 weeks later told it just needed an online form. Please DM me, @smiffy_73 @nataliecsmith_
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Charlotte-Emma (@CharlotteEmmaPC) reported from Ayrshire, Scotland@VodafoneUK I’ve spent 5+ hours on the phone to your teams in the past week and the only solid answer I’ve been given is ‘reset the router and it might work in a few hours maybe?’ I shouldn’t have to chase a service provider in circles to provide a service I pay for.
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Boyd (@ayrfan68) reported from Symington, Scotland@VodafoneUK Oh well not interested in solving customer issues.
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Iain McKay (@iainwk) reported from West Kilbride, Scotland@VodafoneUK You've got your network problems back in KA23 - hope that you fix it a lot faster than last time - less than 2 months ago!
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Lawton (@Pontemiller) reported@VodafoneUK yet again that TOBi chat thing is rubbish, never known so many issues with it. Possibly lost a customer.
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Osman (@deniz34j) reported@VodafoneUK I am writing to formally complain about Vodafone TR. The customer service agents are extremely rude and they hung up the phone on me. Furthermore, they are charging unfair and unauthorized extra fees on my bill. I cannot find any helpful representative in TR to solve my problem.
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Or Sassur (@Orsassur2) reported@VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.
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Tom (@te7419) reported@VodafoneUK leaving my girlfriend stranded in Spain with no phone is a absolute disgrace after being contracted to the network for over a decade
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King Louis XIII (@GoodKingLou) reportedCancel @VodafoneUK... They're clearly happy to provide the Data for the phones upon which some of these invaders have co-ordinated and recorded their crimes...
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Or Sassur (@Orsassur2) reported@VodafoneUK @VodafoneUK, your customer service in London was an absolute disgrace. I went to your store simply to buy a Vodafone SIM card and was treated like an enemy of the Crown rather than a potential customer. The attitude of the staff was arrogant, hostile and completely disproportionate to such a simple request. When a customer challenges poor service, your employees should not respond with intimidation, threats or an attitude designed to make the customer feel unwelcome. Your store staff are there to serve customers—not interrogate them as if they were members of the Secret Service. I expected professionalism from a major British telecommunications company. Instead, I experienced arrogance, hostility and behaviour that left me questioning whether Vodafone actually wants customers. @VodafoneUK, is this really the standard of customer service you consider acceptable in London? Because if so, the problem isn't the customer. The problem is Vodafone.
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Steve Davey (@steviejdavey) reported@AngelUKxx @VodafoneUK Already gave up Vodafone, found out what they were and who they are what they are doing totally and utterly disgusting always being done behind our backs never be told whatever is going on, all I can see in the near future.REVALUATION
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ToonCoin🇬🇧 (@ToonCoyne) reported@VodafoneUK my payment rate goes up so you can give people sim cards and free airime that may be here to kill me? I've been a customer since a phone had external aerials. Guess what tell that clown in charge to **** off. As soon as I have time, Bye everyone I know will be told
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Dave 🏴 (@Big_Grumps) reported@VodafoneUK if I get a new phone and I decide I don't like the colour, do I have to return it, cancel the whole order and reorder another colour again?
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Neil DOWNTON (@Nei70Neil) reported@NileGardiner @VodafoneUK Don't be so ******* stupid