Vodafone Outage in Kettering, Northamptonshire, England

@ChristianMarsh @VodafoneUK @ThreeUK It gets better, the fee is apparently £5.47 PLUS the 90p. The issue is not the amount, but the principal of saying "x" but hiding the fact that "y" is also required. What else am I going to find within the contract?

@lionsofficial @C4Sport @VodafoneUK Dan Biggar has pretty much bossed the game well, not a bad first outing for the lads

@VodafoneUK Just tried dealing with you, terrible customer service!

@allyhj185 @VodafoneUK These companies do their absolute best to prevent you from canceling your contract, so far I have found BT the worst.

Most service providers reducing costs or freezing costs in these unprecedented circumstances @VodafoneUK chose now as a good time to send a text message to confirm price plan increases Something to think about Remember what happened during this time when we get back to normal

@VodafoneUK Good of you but a letter from NHS to support case hasn’t worked so.. after over 30 years as a personal/biz customer and even having Vod as a client it’s goodbye from us x3...

So continuing awful experience with @VodafoneUK and now their #DPD delivery driver lying, seriously lying about attempted delivery...

So you may have a good network and plans but your customer service via @VOXI_UK and @VodafoneUK is seriously awful! I’ve had reason to move to another network and my wife will undoubtedly follow after a shocking episode of failed customer service!

@Mteasel67 @VodafoneUK I was 2 months from an upgrade, I’ve never really had any issues from o2, it’s bad seeing as you was such a loyal customer but I know a few that have had issues with Vodafone.

@VodafoneUK another month has gone by and still no resolution to our billing queries. Promises of call backs nothing. We are a not for profit #socialenterprise #buysocial organisation we watch every penny but you change our tariffs

@marcwebber @VodafoneUK @OpenreachHelp Ha! Well,the call centre man - who was very excited to tell me I was speaking to someone in Egypt - who told me Openreach was responsible was evidently mistaken. All fixed now - a shame as I've had full service from BT and Plusnet, but never outages like this. 3 days in 2 months.

@VodafoneUK considering you run a mobile network, your app is dog shit. Flappy bird works better

@cam97053355 @VodafoneUK I received my phone today after waiting almost a week and it won't recognise the network so is useless!

@VodafoneGroup @VodafoneUK wosrt customer experience and customer service I have ever expirenced. Rude staff, extremely rude manager and disconnected from a chat by a customer relations team member after spending 7 hours on a chat. Appalling.

@Scouserio @VodafoneUK It’s disgusting - I’m calling tomorrow to cancel my contracts with Vodafone. I’ve been offered £10 compensation for over 2 weeks delay…they just keep reporting the same rubbish…was told next day delivery when ordered 😡😡😡😡

@VodafoneUK Thanks but doesn't answer my question. I need a new phone & would rather cancel my order & take my business elsewhere if the delay is too long! I dont understand why no-one can tell me an estimate.

@VodafoneUK Upgraded my phone a week ago, delivery estimate 1-3 days then got a text to say delayed & customer care teams aren't able to provide any further information. Surely should be able to give me another estimate?! Is the delay days weeks, months?!?!

i’m acc gona kill vodafone @VodafoneUK FIX UP MATE

@VodafoneUK just had the text to say my mast is off 5 days. I've zero mobile signal and considerating the amount of money I pay this isn't acceptable

@VodafoneUK Instead I need to wait for a BT Openreach engineer to 'visit', allegedly tomorrow for what reason I know not. Demonstrably the line outside is fine (ok well ish) because I can connect. It's the variability of the router that's the problem. Because they're awful. But you know this

@VodafoneUK No. I contacted them yesterday, which was the first time the 'special number' your web team gave me worked. It was entirely futile. Again. I've genuinely never met a 'tech' team with less tech knowledge. Literally all I need is you to send me a replacement router.

@VodafoneUK customer service is absolutely shocking.